The customer service is on point. Had an issue with ordering online and they were able to make it and I picked it up the next day. I ordered the amazing red velvet with cake batter ice cream cake. Wow. Out of this world. My only criticism is they don't wear gloves and that bothers me. I also hate being like put on gloves because I'm not your boss. With that said the ice cream flavors are amazing and definitely will get future cakes from here. read more

Cold Stone Creamery - Monrovia - Best darn red velvet cake - Ice Cream & Frozen Yogurt Near Me - Monrovia, California

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Good luck trying to get someone to help you. The front door was unlocked but there's no one in there to provide service at 7pm. I walked right back out after getting this weird vibe. Luckily, I had trusted my instincts because I went across the street to Moo Moo Mia's instead and started checking out the reviews for this Cold Stone - it was pretty much all negative. No thanks! read more

Cold Stone Creamery - Monrovia - Ice Cream & Frozen Yogurt Near Me - Monrovia, California

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Here's what I ordered vs what I got. What were they thinking lol I love cold stone normally but this made me regret not going across the street read more

Cold Stone Creamery - Monrovia - What I ordered vs what I got - Ice Cream & Frozen Yogurt Near Me - Monrovia, California

I came in today Monday August 3rd at 7pm and it was pretty busy, but there was only one employee working. He did an amazing job keeping up with the rush. He was fast, efficient, and made sure everyone was helped as quickly as possible. He deserves credit for handling everything on his own. Unfortunately, the store itself was a different story. It was very dirty and looked like it hadn't been swept or mopped in a while. The cleanliness really took away from the experience. Management needs to do a better job maintaining the store and making sure it stays clean, especially during busy hours. The employee did a great job, but the condition of the store definitely needs improvement. read more

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I had pre-ordered an ice cream cake with "Happy Birthday" to be drawn on the cake . When I picked it up , the women said they could not add the happy birthday writing on the ice cream cake I ordered . It was the 14-slice cake . The cake had plenty of space for the writing in my opinion . It comes off as if they did not read the full order and forgot so the person said they could not write it on the cake . She was nice enough to give me candles . However I would have appreciated a call which was available for them to disclose this information . I will be ordering from West Covina next time . read more

Cold Stone Creamery - Monrovia - The cake where the employee said there was not enough space to write happy birthday . - Ice Cream & Frozen Yogurt Near Me - Monrovia, California

If I can give this establishment 0 stars I would. I have never received such poor customer service. I do not recommend this Coldstone location to anyone. I ordered a $50 custom cake a few days ago and this is what I received. Firstly, the worked handed me the bag closed and I just knew something was wrong. I opened it up in the store and I was appalled. The cake was absolutely atrocious. I have never seen something so poorly made in my life. The cake was falling apart in front of me. One piece of Oreo fell down. I have no words for the writing and the ganache and chocolate shavings had missing spots throughout the cake. I have no idea how this is even considered ok. Secondly, aside from the looks the cake I just want to point out that the worker never apologize nor seem any bit empathetic towards my frustration. Can you imagine that you order a cake and now you have to show up to a birthday without one due the fact that you'd be embarrassed to show up with it? We were offered a large cake however the price difference between this and our customer cake was $5. At this point, I was beyond frustrated and simply wanted a refund. The worker said she was UNABLE to provide me a refund without her managers approval. Fine, we waited. The manager did not answer after three tries and at this point we were very late to our event. The worker did not try to resolve this situation whatsoever, we had to ask for the manager to contact us regarding this. About an hour later, we received a call from the worker and not the manager. The solution they wanted to provide was to give us just a 20% refund and their reasoning was that this was a custom cake. Although I understand this is a custom cake, do you see the cake? In what world would anyone want this? And let alone pay $50 for this cake? What a joke. read more

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They advertise the ice cream taco all over the store and they don't even have it. Pretty disappointing. Ive come here twice specifically for that and both times they didnt have it read more

What a disappointment! I ordered A Cheesecake Named Desire and wanted happy Father's Day on it and it looks like a kid made this cake! The cake I received is terrible. I will never order from here again. Smh! The worst cake I ever bought. I should have order a cake from Ralph's, would have came out cheaper and better quality. read more

Cold Stone Creamery - Monrovia - Cake I received - Ice Cream & Frozen Yogurt Near Me - Monrovia, California

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To have one worker manage a night shift on their own shows the lack of care management has for this business. Poor guy was still serving customers bc the hours have not been updated online and because he's a nice person he still provided service. Employee did an excellent job, management not so much. The interior was also really dirty. read more

Shout out to the closing worker on 5/20/26. Nonstop customers coming in, got everyone in and out the shop with ease 10 min before closing. Great vibe here. Give him a raise. read more

Cold Stone Creamery - Monrovia - He was locked in fr. - Ice Cream & Frozen Yogurt Near Me - Monrovia, California

Been getting their Triple size make your own ice-cream version. When you get ice cream at Coldstone go big, you won't regret it. Lately been coming here for weekly supplies and getting same flavor; chocolate, walnut, and brownies. Service is fast, I felt bad for they only have 1 worker and there's always people line up when we stop by. But always efficient and friendly. Sometimes they may have Group on deals or redeemable reward/coupons. Thanks for being in Monrovia. read more

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I used to always come here as a kid, always loved it and still do but Ima be totally honest when I say this, take my advice please take a few days closed and give this place a deep cleaning everything just looks so dirty, not dirty as in we just finished a rush hour dirty, DIRTY like y'all don't even care to maintain it clean. I really hope the owner or manager sees this message I would take time outa my day to take pictures and show you but if you are from Monrovia or work here you know Damm well what I'm talking about no need for proof! God Bless! read more

I walked in around 10 p.m. on September 3 to grab some ice cream since I had noticed that they were open until 10:45 p.m. I made the drive over there and Kurt was outside, watching us walk in along with another couple behind us. Kurt went inside to the back of the restaurant and then came out about 7 minutes later, saying that they were closed and had a bit of a smart-mouthed interaction with us. He said, "Didn't you see the ice cream was emptied? Mind you, the open sign was on." This situation could have been resolved much more professionally, and he should have advised us as he watched us walk in. I will be contacting them in the morning because I did not appreciate that interaction. read more

If I could give 0 stars I would. First off my pick up time was at 11am. They don't open until 12. They did not tell me that when I placed my order. I waited outside for an hour while worker was inside and wouldn't give me my cake. Aside from that I paid 130$ for a cake that looked like a 10 year old decorated it. I asked for my money back they gave me 30$ back. Once we cut the cake the layer of ice cream was almost none. Mostly frosting and yellow cake. I paid for pie crust, cheesecake ice cream, strawberry ice cream, and caramel. NONE was included. It was all strawberry. Would NOT recommend this location. You're better off going to baskin robins. Also the manager refused to talk to me. read more

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I ordered a cookies and cream online (46$) and it was the 6inch small cake. When we arrived it was really hot outside but super cool inside the store (they had the doors open but still managed to be cool inside). When I arrived I told the staff my name and waited for the cake. It was for Father's Day and the person who usually writes on the cake didn't come in so the staff had to write it for us. Since I didn't realize the cake was sooooo small (because the cookies decorations took up so much space!) they could only write "HFD!" Since the space was too small. They also ran out of red frosting so I got. Lie frosting instead. I was greatly appreciated they were able to help me out despite the cake decorator not being there! We got a free sample while we waited so all in all a good day! The cake was delicious, I had to make sure my cool packs and insulated bag kept it from melting because it was very hot outside! Funny story, my sister thought it said HELP on the cake at first! Haha read more

Cold Stone Creamery - Monrovia - Cookies & cream cake (6inch) - Ice Cream & Frozen Yogurt Near Me - Monrovia, California

Nice and welcoming staff. This location does not have any indoor seating and is fulfilling a lot of delivery orders. The ice cream was okay as it was pretty melted after the mix-ins. Not sure if the stone needs to be colder but we were there only guests when I visited. The top of my ice cream was very soft but everything in the cup was soupy. read more

Cold Stone Creamery - Monrovia - Melted Ice Cream - Ice Cream & Frozen Yogurt Near Me - Monrovia, California

We don't mind paying for the cake, but if you can't write properly or neat it's best to just say you're not qualified/ able to write it. $45 for a small cake and we asked the worker to put Happy birthday Victoria and the girl was like "I can put 'happy bday Victoria '" and we said okay, she put it in the bag and tied it before she showed us, we opened it to check and it came out so ugly, we asked if she can just remove it and put "15 with a heart" and she said sure. It came out so bad, but knowing we'd ask her to do it again would be pointless, i ended up rewriting it myself had to do it myself. It's better not put anything than have bad writing :c. Didn't take a photo of the "happy Bday Victoria" but we took a of the 15. read more

Cold Stone Creamery - Monrovia - The worker's writing '15 w/ a heart'. (if you turn it to the side it looks like it says 'but') - Ice Cream & Frozen Yogurt Near Me - Monrovia, California

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I feel like this was my first time at Cold Stone. I had came another day but their ice cream maker (I think that's what it was) broke. Yet they were still open surprisingly. I came here because of a Groupon deal my husband bought because he was craving this place. The prices are outrageous, but it feels you up like crazy. I feel like the ice cream is mid and the reason why people come here are for the large amount of toppings they can include. read more

Cold stone ice cream is always good but I think this specific location only has okay service. Every time I've gone the add ins aren't mixed correctly or somehow the ice cream is more melted than usual when I receive it. read more

Nice workers, good service, ice cream never disappoints. We took a church group here after an activity. They got through the 10 of us quickly and all the kids enjoyed what they got. I like that they have standard flavors and odd thinks like Lucky Charms or Cotton Candy. read more

This location needs to update their hours or something. Their website, Google, and Yelp list 10:30pm for the weekend closing time. When we walked in at 10pm, their "open" sign was still flashing brightly and the door was unlocked. The employee working didn't even look up and rudely said we're closed. The hours listed outside on the door do say 10pm, but from the look of other reviews, they even try to close earlier than that. read more

god the lady with the heavy accent is super rude!! came in with my sister to redeem a coupon and at first she was super friendly but as soon as she heard we were going to use a coupon, she became stone cold (no pun intended lol) anyways, i ordered my usual which is founders favorite and asked for substitution since i don't eat fudge and caramel, and she said those were two syrups and i could only substitute it for one topping. i immediately knew she was lying bc all other coldstones have allowed me to substitute those two to other two toppings. and her logic makes no sense either bc any one syrup would be considered one topping. i wouldn't recommend this location!! go to the one in rosemead, it's cheaper and staff are friendlier! read more

Operating a business with only one employee on duty while customers are lined out the door demonstrates a serious disregard for both staff well being and basic operational standards. Expecting a single worker to manage overwhelming demand alone is unacceptable and reflects poor management and inadequate staffing practices. Plus the AC was off making it so hot inside which was definitely managements idea. Feel bad for the worker he was doing the best he could! read more

The workers are great but the owners/ managers are very rude they have no hospitality and are very rude i seen fruit flys and ants crawling on the cold stone and in the ice cream, i also seen the manager and her husband with there kids who are very young behind the counter yelling at an employee to the point where the husband had to hold the owner back from hurting or continuing to yell at the employee. Very rude and a disgusting establishment do not go here read more

Amazing hospitality! The gentleman who served me was very accommodating of my order which really made my night.

Cold stone is always a go to for me. I love their brownies as a mix in. For the price you can get a lot of ice cream. The one thing about this location is it seems a bit more dated than other cold stones I have been to. Also there is very limited seating. read more

Cold Stone Creamery - Monrovia - Ice Cream & Frozen Yogurt Near Me - Monrovia, California

What happened? I'm a big fan of Cold Stone. I've never had a bad experience. My other reviews are based on different locations. And I give 5 stars. They are my go-to for birthday cakes. I came in to try two new flavors. The pictures looked good. But I didn't get what saw. I understand things look better on photos. But this was not so good because the taste didn't match the description either. And also, I asked for a medium size cup with both flavors. They ended up giving me two medium sized portions of two flavors. I told the gentleman that I wanted both flavors in a medium cup. He said to specify by asking for half portions. I understand. But it would have saved us both the hassle if he would have mentioned that BEFORE he made them. Service was good. I give the young guys here two thumbs up. They were busy and they managed to help people at a good speed and friendly. I'll still come back if I'm in the area. But not for those flavors. Keep up the good work guys. If management reads this, I need a do-over lol jk jk *wink read more

Cold Stone Creamery - Monrovia - Not sure the flavor. But it wasn't what the picture described. 5/10 - Ice Cream & Frozen Yogurt Near Me - Monrovia, California

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I had a horrible experience and complete waste of time! We went inside the shop the lady behind the counter completely ignored two 5.9 feet tall women and a kid for almost 10 min (Mentioning the height because we were VERY MUCH visible). After 10 min she looked at us and says I'm busy with an order, I asked her how long, she said another 10 min. Seriously! if you were busy you could have told us earlier so we could leave sooner rather than later. In my opinion, the owner of the franchise does not want business nor care about customers and their employees, at least have two employees to cater the walk in customers if one is busy. Very disappointed! I would recommend ppl read the reviews first and think twice to go to this store. Never going to this place EVER again! read more

It shouldn't take 30 mins to scoop some ice cream and turn your thermostat down why is it 90 degrees in here. I won't come back to this location ever again. read more

Quality has gotten absolutely terrible and there are so many mistakes via DoorDash orders. I ordered the Love it and it arrived melted and less than half of the container. I won't be coming back to this location. read more

Cold Stone Creamery - Monrovia - Ice Cream & Frozen Yogurt Near Me - Monrovia, California

I went to Cold Stone today and the young man infront helped me out. He was super nice and actually went through all the allergy stuff with me so I felt safe eating my ice cream. Not everyone takes the time to do that, so I really appreciated it. He was chill and made the whole experience better. Ice cream was yummy too. read more

This Cold Stone Creamery is located right next door to Studio Movie Grill with (free) parking available right out front and other (free) parking lots nearby in case you aren't able to get a parking spot this close. I came by this location with my husband last Friday, around 3:45 pm. There was only one family of 4 ahead of us. We were greeted when we came in by the 2 employees working. When it was our turn to order, we ended up getting: Love It Size, $6.49 prior to tax- For this, you can get up to 2 different ice cream scoops and comes with 1 topping. We ended up getting banana on top and peanut butter on the bottom. We picked the graham cracker pie crust as the topping. I thought the banana ice cream was good, which really made me think that it was just ripe bananas that was pureed and placed into an ice cream maker with minimal sugar. But I didn't like the peanut butter. I felt that it was just too over powering and would not order that again (my husband picked the flavors and the topping). I didn't really like the topping and probably would have preferred something with more texture and flavor. ----------------------------- (Total= $7.11 after tax) Service was friendly for the most part. When reaching for a spoon, I just asked myself out loud if the metal container by the register was for clean spoons (I talk out loud more often then I should sometimes). The employee probably thought I was asking him since he told me that they were. Overall, we had a good experience, although I wouldn't recommend ordering the peanut butter or graham crackers. Would come back again. read more

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Came here for the choco taco on cinco de mayo. I wish I took a photo of what I got vs. what it was supposed to look like but I was too disappointed. It was such a sad choco taco I wish I said something but the guy who made it seemed like he wouldn't care. This $10 choco taco wasn't worth the price. It was supposed to be covered with the chocolate that hardens and peanuts on top but the guy just put a thin layer of chocolate and a few peanuts. So disappointing! No wonder no one was there read more

Today my wife and I stopped by cold stone. The for some ice cream. The young man came out and did speak to us he completely ignored us. Finally he asked for our order. He was rude and unprofessional we will never come here again. Terrible service. read more

Walked in on Saturday at like 3, and the worker was there, I said a friendly "hello!" And the young girl with dark hair just stood there and looked at me, no smile no hi nothing, after I looked at the menu and was ready I said hi again, and she just waited for me to say what I want, like damn this is the last time I'm coming here, there's another cold stone I've been to with the friendliest guy ever, ima be going to the other one instead. read more

Nice gal that was working. Customer service was on point. She was also they only one working. It's next to the movie theater, and in a cute little downtown area. Reminds me of Downtown Morgan Hill. Wished I had more time to explore. read more

Impressively slow service. I watched an employee take 10 minutes to make a milkshake. She keep needing to add milk because it was too thick. Not sure if she ultimately figured it out or if the ice cream has melted by then. Either way, walked out. read more

Ordered from Cold stone thru Uber Eats at 9pm on 1/20/24 , it showed they closed at 10:30pm. They had around 3 drivers "pick up" the order and it was canceled back to back. Looks like they don't want to take late night orders. Ordered the next day again 1/21/24 via Uber Eats again at around 5pm, we received the order. Requested to get the "Strawberry Blonde" let me tell you looks nothing or taste like the picture. Definitely avoid this place. read more

Cold Stone Creamery - Monrovia - What we ordered "Our Strawberry Blonde" - Ice Cream & Frozen Yogurt Near Me - Monrovia, California

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They overcharged me for 4 like it, smalls charged my card $125.59. Have been trying to call them and they don't answer. I reported to my bank as fraud. That was not nice and the employees were not friendly . I gave them 1 star only cause I had too. Beware if this place. Thieves. read more

Oh man I haven't been to a cold stone in so long! We were on our way to London when we passed by - I knew I had some time before the rest of my crew was gonna get there so I ran into cold stones & the smell just brought back so many memories lol. I usually got one that was like all chocolate & brownies - like chocolate devotion or something but for some reason, I really wanted something strawberry so I (I'm really bad with names) got one that had strawberry ice cream + actual strawberries + cake -- it was delicious. Just thinking about it now is making me drool lol read more

Cold Stone Creamery - Monrovia - Ice Cream & Frozen Yogurt Near Me - Monrovia, California