If you enjoy parting with a big chunk of your hard-earned money while having rude, lazy staff openly talk shit, you've come to the right place!
I walked in at 8:20, FORTY minutes before closing and ordered $70 worth of food plus tip, and immediately regretted it! Absolutely the shittiest, most bizarre experience I've ever had ordering food and I've seen a lot.
Kevin (somehow the manager I gather, which is wild), took my order and asked, "To go?" in a way that implied a suggestion more than a question. It was forty minutes before 9pm, it's getting cold outside, we're hungry, and I live a ways away, so I replied, "For here, if that's okay." I saw a blatant flash of annoyance wash over his face. As soon as Kevin turned around to walk over to the grill, I hear him popping off at the mouth complaining to his equally disgusting co-worker about my order and how he's so sick of leaving late, all clearly within sight and earshot. I couldn't believe the level of rudeness on display; I was truly taken aback. If I had ordered five minutes before closing, maybe his tantrum would be understandable (although still in very bad taste), but forty is plenty of time so this asinine behavior was totally uncalled for. My poor family was made to feel so uncomfortable and unwelcome by his bitching that they immediately went outside. I opted to wait inside so I could hear my order when it was called. I'm also not going to be bullied and immediately run out by a couple lazy, miserable crybabies that want to close up early and go home. Reading the reviews, this is not something new for this crew as others have complained about it.
If that wasn't bad enough, his sidekick, a girl even more unpleasant than Kevin (not sure how that's even possible), saw me standing near the counter and must have known I overheard everything. Instead of being embarrassed and apologetic like any normal person would be, she snidely asked if I needed anything while giving me side eye. I said, "No, I'm just waiting for my sandwiches." Of course she couldn't just leave it at that. She snaps, "Didn't you just order?!" then scoffs and rolls her eyes.
I have NEVER seen such outwardly disgusting behavior by people in the service industry. Seriously, get your shit together or get another job because neither of you are capable of operating with an ounce of respect or courtesy! These fools must've forgot who keeps their lights on and their doors open.
I returned our trays immediately, and we finished our food outside 15 minutes before closing so poor Kevin and his lovely assistant wouldn't have to put in one more second of work on our behalf. Had I not been with my sons, I would have been tempted to really go off, but I was trying to behave like an adult and raise kids with manners, which clearly was not done in the case of the staff here.
Now, the best (and funniest) part was this old timer who slowly and casually ate inside the entire time while reading his newspaper. He was there before I ordered and was still there after we were done. I watched the entire thing from outside while laughing, knowing those morons were fuming that this guy was still in the shop after 8:30. Kevin started glaring at him at 8:45, but the old timer had his back to him, so that was ineffective. At 8:50, he still wasn't done, so Kevin spoke to him which I couldn't make out, but I assume was something along the lines of hurry the hell up. The old timer waved him off, then continued taking his time. He stayed seated until 9pm on the dot by my watch, then slowly folded up his paper and made his way to the door. It's probably wishful thinking, but I'd like to imagine he overheard the way I was treated and wanted to teach those two losers a lesson by staying seated until the very last minute.
If you run a restaurant or eatery, expect customers until your posted closing time, then expect to stay a little after that to clean. If you don't like leaving after 9pm, here's a couple novel ideas - close earlier, or don't work in the food industry at all! My family worked in the food service industry and didn't expect to leave until at least one hour after closing. However, they would expect to lose their jobs if they ever treated a customer so poorly. What a twisted, bizarre twilight zone episode of shitty customer service where we're treated as annoying inconveniences instead of valued customers.
Never coming back to this shithole. The last customer still left at 9pm on the dot despite your nasty attitudes and attempts to get everyone out, plus you managed to piss off a couple long time loyal customers.
Good for you! Congratulations you two business geniuses! read more