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    The Bones & Co

    4.2 (6 reviews)

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    PetSmart

    PetSmart

    (219 reviews)

    Took my dog for a haircut. Annie was his groomer…read more She did a really nice job. The other people working in the shop were also so sweet to him. He's usually really anxious, and when I came in to pick him up, one of the girls was sitting on the floor with him, just petting him. Excellent customer service. Their prices are reasonable and they did a good job. I would definitely go back. You should know that you need to have proof of rabies vaccination with you. Otherwise they will not see your dog. That happened to me once where I had to go home. Even so, this time I forgot it-- left it on the counter next to the front door! but luckily I was able to get an electronic copy and that's sufficed.

    recently stopped by PetSmart at Hill Country Galleria with my dog, and the experience was great…read morefrom the moment we walked in. We were greeted right away, which always makes a visit feel welcoming--especially when you've got your furry companion with you. The store was very clean and well organized, which made it easy to find exactly what we needed. We browsed through the aisles and picked up a few things, including some leashes and other supplies for my dog. Everything was well stocked and easy to locate. One thing I've always enjoyed about this location is their variety of fish. In the past I've purchased their beautiful fighting fish (Betta fish), which I love. Of course, anyone who knows Bettas knows you can't put them all together--they'll fight with each other--so they definitely need their own little space in a tank! They also have other pets available through private vendors, along with plenty of supplies for just about any type of pet owner. To top it off, they even offered my dog a little treat at the end of our visit, which I thought was such a thoughtful touch. It's the little things like that which make the experience memorable. Overall, we found everything we were looking for and couldn't be happier. Friendly staff, clean store, great selection, and a treat for the pup--what more could you ask for?

    Tomlinson's - Sadie and her knee cap. Yes we go through about 3 a week

    Tomlinson's

    (134 reviews)

    I was looking for a gift for a cat and dog lover when my neighbor recommended Tomlinson's,…read morespecifically this location near Target. I had never been to a Tomlinson's before--honestly, I had never even heard of it since they don't have any in California. I learned during my visit that there are 18 locations in Austin, and WOW, what an amazing store! The customer service here is on another level--it honestly felt like the hospitality of a high-end hotel. The staff is incredibly kind and welcoming, even opening the door for customers. They truly go out of their way to help, and I'm not exaggerating! I believe the employee who assisted me was Vanessa, and she was fantastic. She helped me pick out the perfect gifts, especially for the cat-related items since I don't have a cat myself. I was shopping for an 8-year-old who has two cats, so I wanted the best toys. I ended up choosing a faux rabbit foot toy with feathers for self-play, a classic "Lambie" plush, and a handmade hemp catnip mouse with a long tail for interactive play. I even learned a lot about catnip, which I had heard of before but didn't actually know much about--this staff is truly knowledgeable! I also brought my dog with me, and not only did he have a blast playing with other dogs, but the store also gave him free treats to try. They even sent me home with some freeze-dried sample treats, which was such a nice touch. The selection of dog toys here is incredible--I'd honestly be hesitant to bring a child in because the toys are so high-quality, they could pass for children's toys! I ended up getting an amazing eco-friendly crocodile toy made entirely of recycled materials. Its legs are ropes for tug-of-war, and its hollow body holds a replaceable water bottle that creates that satisfying crunching sound dogs love. Once the bottle is chewed up, you can swap it out for a new one--such a smart design! This store has everything--leashes, collars, treats, and a huge variety of toys for both tiny and giant dogs. They also had the cutest little plush toys shaped like root vegetables with adorable faces--absolutely melted my heart! Prices were super affordable, too. Honestly, after seeing what they offer, I don't see the point in ordering pet supplies on Amazon anymore. Stores like this deserve our support, and it's a place my dog genuinely enjoys visiting. I was also looking for travel-sized dog food for a trip and found some perfect 3.5 oz pouches for only $2, which I could take in my carry-on. While browsing, I noticed a lot of repeat customers stopping in just to grab their favorite treats from a self-serve treat station, kind of like those bulk snack bins at Sprouts or Whole Foods. Next time, I'll have to check it out for my dog! Another thing I need to ask about is their nail trimming service, which my neighbor mentioned. While I was there, I even saw the staff helping deliver an adopted puppy to its new home--such a sweet moment! And as I was checking out, I learned they offer same-day delivery, which is so convenient. I haven't placed an order yet, but it's good to know that option exists. Overall, this was such a fun and memorable shopping experience. I'll definitely be coming back and getting all my pet supplies here from now on!

    I love love love tomlinsons. They have such quality food for a good price plus a discount if your a…read moremember. All the staff is absolutely so sweet. When they have cats for adoption they are always well taken care of and so adorable. I only come here for my cats things. Weruva cat food is amazing. The sustainbly yours cat litter clumps like a dream.

    Petco

    Petco

    (62 reviews)

    Westlake Hills

    I recently took my Great Pyrenees, Peace, to the Petco on Bee Cave Road for grooming, and it was a…read morefrustrating experience from start to finish. The groomer, Shawna, greeted us with a negative attitude and immediately took an accusatory tone about Peace's mats. Instead of being helpful, she made it sound like Peace's mats were some huge problem that she couldn't handle without drastic measures. I accepted that she might need to shave some areas and asked how long it would take. She said two to four hours, and I agreed. An hour later, I got a call saying they couldn't continue at all due to a corporate policy about mats behind the ears. I found it baffling that they wouldn't just complete other parts of the service--like de-shedding or trimming the nails--if there was one area they couldn't handle right then. To make matters even stranger, when I picked Peace up, I saw they had already done part of the service by removing mats on her backside. Shawna even showed me the fur she'd removed. Yet when I asked if they could at least trim Peace's nails so I wouldn't have to worry about her comfort, Shawna refused. She claimed she couldn't do the nails without charging me again on another day, even though I'd already paid for a package that included nail trimming. It was completely illogical: they had started some parts of the grooming, but she insisted I had to come back on another day and be charged again if I wanted the nails done. When I questioned this, she just sighed impatiently and basically made it clear she didn't care. There was no apology, no attempt to find a reasonable solution--just rude, unhelpful behavior. I wouldn't recommend this location to anyone.

    We usually love this Petco but their hours are misrepresented and falsely advertised. We…read moredesperately needed cat food this morning and they would not let us in saying they open at 10am when their hours posted on their door and online say 9am M-Sat. It is not hard to adjust a suction cup sign and edit online to correct hours.

    Petco

    Petco

    (155 reviews)

    Much better than the last time but still room for improvement. My fur baby was groomed the best I…read morehave seen her. When checking out I asked the young lady if she had done the grooming and she said no and didn't know who did. I wanted to be sure to ask for them again. I also asked if my dog had done well because she can be a tad anxious. And all I got was an I don't know. I asked if the groomer was available and again I don't know. Also, I booked my appointment on line. Just the basic grooming. When I checked in they printed off a paper and flipped it over for me to sign. I flipped to the front and there were $30 in add ons I did not request! I'm glad I flipped it over. So be careful what you sign!!

    This review is mainly for grooming. We have 2 dogs, pit and blue heeler. They are particular. Not…read morenecessarily nice with other dogs and very whiny. We have brought them in a few times for flea treatments, normal baths, and basic grooming like nails. Eric has assisted us almost every time and I really need to give him a shout out and say he's amazing! If you bring up a special detail you are concerned about he will be sure to assist! The store is always clean and the staff has always been polite and sweet. They talk with our dogs all the time. I would highly recommend, we live in Kyle and do not enjoy that location. We drive all the way to Brodie Lane so the dogs will be more comfortable. They still hate the baths and can't wait to leave but the staff seem to be very patient with them and very sweet.

    Herpeton Exotic Pets - South

    Herpeton Exotic Pets - South

    (22 reviews)

    I have randomly found myself visiting this establishment on a few occasions. Once it was to…read moreaccompany a friend as she procured live mice for her python...and now, more recently, to tend to the whims of a mysterious Hedgehog known only as "The Aug". (Or Codename: The Mysterious Gentleman, or Le Tigre de la saleté). No one knows his real name save for his caretaker, who also has a codename: Teh Hotness. The staff that I've encountered here have always been the eccentric type, but you can tell they work there because they likely also have a menagerie at home. Not unlike Ace Ventura, I can imagine them walking into their homes and extending their arms upwards only to be seconds later covered with creatures from Wild Kingdom. Many of the display cases are open, and you are allowed interaction with the safer critters...rabbits, a cluster of hedgehogs (or a Hedgehoggery, as it's called in the biz. Did you know that a group of hedgehogs is called "An array"..as in "An array of hedgehogs ate my grandmother!". It's true.) It may smell like dumpster juice in there, and the kids who work there may take too keen an interest in feeding mice to lizards and snakes, but they're by-and-large good people and the business is interesting to visit, should you ever find yourself in need of an exotic pet. Just don't complain to someone if you find yourself sans a finger from that desert monitor you thought would be cool draped over your shoulders at parties.

    Doesnt exist anymore unfortunately. Dont waste your time, drove an hour to find that outread more

    The Bones & Co - pets - Updated May 2026

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