We walked through the store today and were quite surprised at how dirty the rodent enclosures were, particular the rats. There was poop smeared all over the walls and glass, as well as the animals tails. It doesn't seem like this enclosure has received a proper cleaning. read more

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Much better than the last time but still room for improvement. My fur baby was groomed the best I have seen her. When checking out I asked the young lady if she had done the grooming and she said no and didn't know who did. I wanted to be sure to ask for them again. I also asked if my dog had done well because she can be a tad anxious. And all I got was an I don't know. I asked if the groomer was available and again I don't know. Also, I booked my appointment on line. Just the basic grooming. When I checked in they printed off a paper and flipped it over for me to sign. I flipped to the front and there were $30 in add ons I did not request! I'm glad I flipped it over. So be careful what you sign!! read more

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The entire staff was so sweet and greeted my dog as if he was their own! The grooming staff was awesome and explained/ answered all my questions. Shoutout to May and Jake working the registers who went above and beyond for my doggie i appreciate y'alI. I usually go to petsmart but they didn't even acknowledge my dog and treated me rudely when I asked questions. I'm a permanent Petco customer thank y'all! read more

Petco - Ryan my doggo - Pet Stores Near Me - Sunset Valley, Texas

Made an appointment that was canceled same day due to a health condition that's not at all an issue in getting my hypoallergenic dog groomed petsmart has done it time and time before . Instead of being reached out to provide documentation stating that she was cleared to be groomed I got a cancellation text and then right after received a "see you tomorrow" one. If y'all care so much hire staff that can take care of dogs with preexisting heart murmurs and give proper time for owner to receive medical records stating that it could be cleared , regardless she doesn't shed and needs grooming it has to be done learn how to do it right. read more

This review is mainly for grooming. We have 2 dogs, pit and blue heeler. They are particular. Not necessarily nice with other dogs and very whiny. We have brought them in a few times for flea treatments, normal baths, and basic grooming like nails. Eric has assisted us almost every time and I really need to give him a shout out and say he's amazing! If you bring up a special detail you are concerned about he will be sure to assist! The store is always clean and the staff has always been polite and sweet. They talk with our dogs all the time. I would highly recommend, we live in Kyle and do not enjoy that location. We drive all the way to Brodie Lane so the dogs will be more comfortable. They still hate the baths and can't wait to leave but the staff seem to be very patient with them and very sweet. read more

Petco - Nail trim - Pet Stores Near Me - Sunset Valley, Texas

Disrespectful staff, terrible management, and 7 hours for a basic grooming appointment! I brought my dog here this morning at 8:00 AM for what I was explicitly promised would be a 3-to-4 hour grooming appointment. What followed was a masterclass in terrible customer service and complete disrespect for a customer's time. After 4 hours passed with no update, I called the salon. The groomer, Misti Z., casually informed me that my dog had been bathed, but not even started grooming yet because she chose to push him aside to work on a "VIP dog", pushing my timeline back another 2 hours. My dog was essentially forced to sit in a kennel all day because Misti Z. cannot manage a schedule or respect pre-booked clients. When I arrived 2 hours later to finally get my dog, I was told it would be yet another 45 minutes, unless I wanted to take him "as is"?? While standing there waiting, I paid my bill with the cashier, Madison. Apparently, Madison found my frustration hilarious. As I stood by the grooming area waiting out the final stretch of this nearly 7-hour ordeal, Madison kept staring directly at me and laughing. It's bad enough that your groomers like Misti Z. deprioritize regular paying customers for "VIPs," but having your front-of-house staff like Madison actively mock and laugh at a customer who has been waiting all day is completely unacceptable. I will never bring my dog back to this location, and management needs to seriously address the toxic attitude and unprofessionalism of these two employees. read more

Came in today to get some meal worms for my jumping spider and Catherine and Conor were not only incredibly knowledgeable but extremely helpful. I sincerely appreciate them. read more

This is the best pet store I have EVER been to, very clean and organized and extremely friendly and helpful staff. Most importantly, all of the animals being sold were thriving. Very clean enclosures, and they all looked so lively and happy. All of the reptiles and rodents and birds were out playing and didn't seem to hide away as I feel they do in other pet stores I've been to. You can tell that the staff really cares about the animals and their customers read more

The Kats Moose and Squirrel have different tastes . How ever this complies with one. Always friendly and polite people who are willing to help. read more

Petco - LOL! - Pet Stores Near Me - Sunset Valley, Texas

BEWARE!!!!!!! I bought a short-haired hamster here yesterday. The next morning, the hamster had passed away. Less than 24 hours after buying. Absolutely terrible and inexcusable. They sold me a sick and dying hamster that was this way because of their disgusting and inhumane conditions for the animals. You can get a refund by bringing the hamster back but he will just get thrown in the dumpster, and he deserves so much more. Shame on Petco. I will never buy another animal from this company. Owner- there is no need for me to call your store again. I already called this morning when the hamster I bought from your store passed within less than 24 hours. The employees response was "Cool" and that you close at 9 pm. read more

Got some guinea pigs from here. Things didn't work out and the receipt explicitly stated you could return them, even after 30 days, just no refund (see attached receipt excerpt) . They would not accept them. The manager was very rude as well (Maria). read more

Petco - Receipt saying they'd take back animals. - Pet Stores Near Me - Sunset Valley, Texas

The new store manager Maria Goldman was NASTY and accused me of not knowing what services my Vital Care plan included. She said "I did not know what I was talking about and that the plan I claimed I was on STOPPED 3 years ago!" On 11/23/24- After scheduling a service that was included in my monthly plan, I was told that their VOIP system was down and that there was no way they could access my account information and as a result, would have to pay for the services out of pocket. I then asked to speak to a manager to see if we can figure out together how to work around this issue. I did not want to pay for a service that was FREE in my monthly payments. Maria Goldman, then came out with an ATTITUDE. She claimed that my program that I was talking about has not been available for over 3 years now. I shared with her that I have been a member for years and know along with her staff.. that told her before we met..."that I was part of the old program." She continued to argue with me and state that I did not know what I was talking about. I have been Vital Care member since 04/23/2019. As an early adopter of this program, I was given the "OPTION" to choose: -Unlimited Nail Trim's -Unlimited Teeth Brushing -Unlimited Routine Vet Exams at a Vetco Total Care location I have enjoyed my services at this location for years and I feel bad for the employees that work at this location. This store will lose good people because of the lack of leadership and COMPLETE UNPROFESSIONALISM of Maria Goldman who told me her name was Maria RAMOS. What do you have to hide...? I asked if we could make a call to confirm what I was saying. Maria Goldman said the phone system was down. WHAT HAPPENS IF YOUR PET HAS AN EMERGENCY???? HOW ARE THEY GOING TO GET A HOLD OF YOU??? MARIA WAS BEYOND APPALLING. I understand that good employees are hard to find...but I do not believe as a long standing, good paying customer...anyone should have to TOLERATE, her complete lack of knowledge and UNPROFESSIONALISM. I do not think that people should have to EAT your horrible attitude??? You were INCORRECT and should do your HOMEWORK on your plan offerings. What happened to valuing customers? Especially those that have shown a commitment for years using your monthly subscription model. These models are supposed to improve customer retention and encourage customer success. Not with Maria Goldman working for you. DO A BETTER JOB MARIA! This store will lose good people and longstanding customers because of MARIA GOLDMAN. Go somewhere else to spend your hard earned money! Bring ROY back!! read more

Store manager Maria is rude as hell to customers and workers. The animals have been taken away at times due to lack of maintenance for them. I believe that's because of petco not having enough hours to give to their employees. If you think about working here don't do it. You'll regret it. Things were better when the old manager Roy was there. read more

I did pet training 8 years ago that was worth 5 stars. That was then I went in today to get a SINGLE dew claw trimmed. I said not the others. I'd gladly pay full price for the one. They could have bent down and snipped it. Nope. Woman takes the dog and does EVERY claw after I specifically said only the one claw. I wasn't going to make a huge stink as it was done but obviously I didn't tip. Don't trust your pets there based on the one and only time I've had grooming done there At least the guy at register said he was sorry about that. Not his fault. read more

Compared to the other national pet store, and the supermarket, prices are out of this world. It's much more convenient for me to shop online. It's especially nice to save gas money and time. The selection of food and supplies is endless. Sorry, Petco. I dislike leaving negative reviews. read more

The last two times I've been to the Petco on Brodie, it's been really sad to see the animal cages have been sooooo dirty. It's been Saturday both times, so doesn't seem like the correct timing for an "off day" and just seems so sad for animals to be covered in poop and unable to help themselves. All photos from 6/24 but this wasn't the first time we noticed. read more

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Place has go to hell once Roy left. I use to work there and had to quit in October (2024) due to the new manager being extremely rude. Fast forward to today (June 30 2025) I put in a curbside pick up order due to my dog having fleas and I need to treat them. I get a notification that it was canceled. I decided to call some old friends and asked if they could go around the store to see if the items were there and to my surprise they're all there except one item. So I call the store and who answered the phone... the extremely rude manager "what do you want" first why are you answering the phone like that. I proceeded to ask why I was cancelled and she said rudely "call the 800 number" so I did and they said "none of the items are at the store." I'm pretty sure the 800 just called the store because all the items are there and the manager just didn't want to get my order. Here's the proof. My order and the items that "aren't" in the store. Petco do better and don't hire people that don't want to do their jobs. Especially if they are the store managers read more

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We are frequent shoppers at this Petco. Today we went to pick up some cat food and the ferret cage was disgusting, their was no litter box for them so poop everywhere and their kibble was sitting in their poop. This is not the first time I have whitenesses poor ferret conditions at this particular Petco. Their poor nails were super overgrown and flys buzzing around. This is NOT OKAY. Petco, please hire better employees. read more

The staff at petco really exceeded my expectations, and I had such a wonderful experience that I felt the need to share. I have been searching for a new Conure bird, which I never thought I would buy from a pet store. I went in for dog food, and left with the most precious baby boy. He was so loved by the staff, and you could tell that they truly cared that he went to a good home. The manager, Roy, not only cares for his animals, but he is fantastic at customer service and also treats his employees very well. This bird is so tame, all bc of the love he received while in their care. I am so happy with my purchase, and had a wonderful experience with Petco. Thank you Roy and team for my baby, my family couldn't be happier. read more

Petco - Meeting his big brother - Pet Stores Near Me - Sunset Valley, Texas

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I came in a couple weeks ago to buy and check the prices of food for my dog. I looked online and the prices are significantly cheaper, granted you spend more than a certain amount of money or sign up for autoship. I was not impressed after ordering online. I was able to get these dog chews for his arthritis but unfortunately I couldn't cancel right away. They were unable to process my cancellation one minute after I realized I ordered the wrong weight and instructed me to return it at the store. They were able to price match me which I thought was very nice. I believe her name was Karis - who definitely deserves a kudos. She was the only person there doing checkouts and returns however, a very rude (andd transphobic) customer was in the store at the same time as me. She's having to go back and forth between me and the other customer who was being very demanding. The employee was still very attentive to me and provided excellent customer service but very no intervention from management with the difficult customer. The price I paid online for this particular product was $15+ more in the store. I had a good customer service representative experience. But I probably would not recommend shopping inside the store if you need a particular food or product. The little snack Dog Bar for treats was reasonably priced and you can buy them by the pound, wish I thought was cool because most places charge you individually. $$$ Easy to find Plenty of parking They offer CBD and hemp for animal anxiety They do have tons of choices for dogs and cats. Basically anything you need, you can find at the store. I was able to do my price match and return in under 2 minutes sans the difficulty which was obviously stressing the employee out. One of the employees who was stocking products was able to easily find the dog chews I was looking for, so they know where everything is and that was very helpful. You won't wander around the store looking for one particular product because the employees that were there do know where everything is and offer a wide variety Short staffed No intervention from management was my biggest turn off. Pets are obviously welcome to walk around the store with you so lots of cute doggies during my visit. read more

Petco - Doggie snack bar - Pet Stores Near Me - Sunset Valley, Texas

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Sometimes it's the people. Today, I ran into Roland, a cashier - but much more. I've never seen anyone who enjoyed their work so much and was able to inform me of their membership program. He loves pets treating each dog and cat as if they were individuals. Big dogs are welcome and little yappers are treated equally! Seriously though, I had employees ask me if I needed assistance and the customer experience was top notch. I'm proud to say I bought a new doggie bed and a Soph-Large Dog Specially Reinforced canine pooper scooper that I can't wait to try out for myself. In fact, I may just pick up a random dog doo-doo just for practice! Petco gets 5 stars and for all my friends who need pooper scoopers, whether they have pets or not, this is the place to go! read more

The good: Friendly staff, clean facilities, and convenient.prices are fair, too. They have health and grooming services but haven't used them before. The bad: since the pandemic has started, they are always out of stock of certain cat wet foods. Specially hill science and royal canine, which are high quality popular brands that should be in stock. read more

Booked an appt a while back for yesterday. They called 10 min before the appt to reschedule telling me they were cancelling all appts because their equipment was overheating. They rescheduled my pup for today at 3. Took him here by 3 pm. When we checked in they said 3-4 hrs ... what?!? But ok if they are that busy, we left him there and went for coffee. Walked back in to check on their progress at 5 pm. They said they were again sending everyone home because it was getting too hot in the room. Really?!? They had my dog in a kennel for 2 hours and didn't groom him? Pretty unbelievable. And when were they going to call me? We just happened to walk back in. I gave them 2 stars because fortunately they bathed him first so he smells much better... but the rest of the $94 worth of services they didn't do (hair cut, nail filed, teeth brushed, etc. ). Complete waste of two afternoons and still need to get him groomed. But he smells much better! read more

stay far far away. i brought my dog in for a groom with their pro groomer, got him back six hours later with absolutely nothing done to him. she was asking for an hour and a half more to finish. they STILL charged me to give him back. read more

Typical bs. Leopard geckos on sand, pythons on aspen, skinks in ridiculous low humidity. After I pointed it out, they gave me a discount on my mice though... lol Employees were kind, but obviously don't get paid enough to genuinely care or fight for these poor creatures. read more

I brought my dog in to VetCo for a physical exam and a vaccine and told the vet tech about a concern with my dogs ear to which she replied they do not have time to look at her ear because this is not a "sick visit". She continued to tell me they don't have time to examine my dogs ear because they double book their appts and my appt is only 15mins and they already have someone waiting. How's that my problem that they double book?? I asked her how that works that I have to pay for a physical exam yet they can't examine my dogs ear to figure out what's wrong. She kept referring to being double booked, no time, and I didn't have a "sick" visit. This seems VERY UNETHICAL for a vet or any medical provider to deny a patient services when there is a known concern. That seems like doing harm by neglecting care, and I'm pretty sure that is in their ethics and codes. I'm very curious as to how they definie a physical exam and what would've happened if the vet noticed the ear on their own and if they still would've denied me services. I will never return to Vetco. Terrible policies and procedures. read more

Took our dog to get a bath and nail trim. Customer service is not good, tons of dogs over scheduled on a Saturday. Had to wait two hours for our dog to be done and they placed him in a kennel to wait for his hair to get combed. Its the 2nd day home and he is not smelling good already. Its better to wash him ourselves at The Healthy Pet. Better customer service and we do a better job of washing our doggy! read more

We've had 2 bad experiences w/the Brodie lane Petco grooming dept. Our situation is oddly similar to other reviews. 1. Our pup was there for 4+ hrs and was not groomed. Upon being called that she was done, we picked her up. The store was busy, so we paid & left. Only to realize at home that our dog wasn't washed, nor were her nails trimmed. So, we paid $45.00 for her to sit in a kennel for 4 hrs... We called and spoke to the grooming mgr & there was no explanation to why this happened & NO refund. The mgr said I could bring her back. But, I wasn't available to do so. Later, I spoke to the store GM "Roy" & he said next time ask for him and he'll make sure I get a discount or something... again, NO refund. 2. Fast forward @ 6 months, we took our dog back against my best judgment. Due to other (weather related) reasons, it was hard to get an appt elsewhere. So, I went & tried to request that I don't get the same tech. The grooming mgr Caitlyn (I believe is her name) tried to blame the Westlake store for the previous issue. She continued to deflect any responsibility. I didn't want to argue with her AGAIN, rather I'd try to speak to Roy. But, he was not there. ** Well that was a big mistake. I ended up calling Roy a day later or so as he didn't return my message. Roy didn't let me talk as he continuously interrupted me & I couldn't finish a sentence. His response was to be overly defensive, argue, deflect any responsibility & then he CALLED me "derogatory names". In disbelief, I even asked him "what... ?" Only to have him repeat the name calling. Ron finished the conversation saying, and I quote: "That I could complain up the chain at Petco but nothing - NOTHING - would ever come of it." He continued with "have fun with that! " The funny thing is I called another PetCo GM to explain my situation and ask for the formal complaint process. She immediately knew who I was referring to w/out my mentioning the Brodie store specifically or by using any names. She said, "I'm not at all surprised." ~ So, sir Roy, your reputation precedes you. LOL Moral of the story: If you make a mistake, listen to the customer & then own it. Don't blame another location and then deny, deny, deny. Gaslighting is never a good look! And try honoring the satisfaction guarantee & REFUND the customer. I still haven't been refunded from my 1st visit. My dog was stuffed in a kennel for 4+ hours due to your employees negligence! My bad for giving you a 2nd chance. read more

I felt pressured there . I'm on a strict budget and they would not allow me to decline recommendations resulting in a bill I really couldn't afford . I also ran into difficulty in getting approval for my dogs medication refills . I used their services for 1 year at which time I went back to Campanion Animal Hospital. I highly recommend CAH read more

Second time taking my puppy for a haircut, and I did not like it at all. $100 for a haircut, at least do your best!!!! read more

kept my dog for 4 hours and never gave her a haircut, and still charged me? communicated incorrect information to me numerous times- incredibly unprofessional i tried this grooming place for the first time today. I dropped my dog off on time at 3pm, came back at 6 because I thought they were closing. Took them 30 minutes to even talk to me, and when they did, they said my dog wasn't ready, which i wish they could've told me sooner- but okay I went home. I got a call 15 min later that she was ready and when I picked her up, they hadn't finished her haircut, they kept her for 4 hours and al they'd done was give her a bath. I usually go to Petsmart for grooming and recommend that instead- im sorry to say, don't come here. I've never had an experience like that and it was just not worth my money or time. They offered to let me come back tomorrow but honestly after that I'd rather just try to find another groomer, never had a problem with Petsmart. read more

Jesse was fantastic -- she took my baby girl Golden Retriever on short notice and was so great about handling her with her special needs when she was really sick and the other Petco wouldn't take her. She only had a couple weeks left to live and my friends had booked me a photo session with Zilker Bark as a gift, so I wanted her to look and feel fresh and beautiful and like a pup again. Jesse saved our day and took such great care with her and she looked so beautiful for her photo shoot -- I treasure those photos to this day and I will never forget how Jesse saved the day for us. read more

Petco - Pet Stores Near Me - Sunset Valley, Texas

I was there at 8:30am, so while I waited I looked online and they were offering a 20% discount! I tried using that & couldn't figure all of it out so at nine when they opened I proceeded to go into the store and just get my items. I got to check out and asked if I could get the discount and she said that it would take like an hour to pull the items, which were in my cart, I tried telling her that I could do that but it was so loud we couldn't hear eachother. They are remodeling the pet washing station and the jackhammers were so loud that me and her couldn't even communicate we had to wait in between the jackhammer to stop which was almost never, so save yourself some $ a headache & Order online. It would've been worth the $ read more

Maegan has to be the worst cashier ever!! She cannot count. Why would you put someone that can't count on the register?? Shortly before Christmas I was in line while Maegan assisted children and their dad. We were in line a LONG time. The children had obviously been saving money to purchase something. They had a bunch of one dollar bills and lots of coin. Even with a calculator Maegan could NOT count their money. I watched Maegan count that money at least 5 times. This is someone that should NEVER be on a register. Unless Petco does not care if their cash is accurate. Maegan closing her draw at the end of a shift either takes forever or someone else does it. Fast forward to today.... Unbelievably Maegan is still on the register. And she still struggles with cash. She had to count my change about 4 times. And she almost gave me too much. When she mixed denominations she got lost. She had to switch to all the same denomination to give me change. I will be going to Petsmart from now on. Both stores are in the same shopping center and Petsmart does have a better selection. And Petsmart hires cashiers that can count. read more

I am always happy to pick up my Labradoodle from the Petco Salon, (Brodie) Miguel does a great job every time! He listens to what I want and don't want done and my dog loves him. You can tell he loves animals and treats them lovingly. I like her ears long, tail full, no teddy bear head and not too short! Excellent job! (Thanks for listening!) read more

http://www.siberescue.com/breed/dont-shave-your-husky I took my husky here for a haircut and they shave my poor dog hair if i have to tell you that this is not recommended for this breed you shouldn't be working here my kids were so sad when they saw her managers need to train better your staff read more

Petco - Before - Pet Stores Near Me - Sunset Valley, Texas

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Store is newly remodeled and looks great! So fresh and nicely updated. I come here often to purchase the usual provisions for my cat. The manager Kyle has helped me many times and is always friendly. read more

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Roland was super helpful and accommodating, and the staff overall was great! Good energy here.

Where do I start this place completely botched my sons hair cut. I asked for his hair to be cut low and for them to cut between his eyes and cut his tail low and his body cut low and for a bath. I get to Pacs appointment at 8 am and didn't hear anything back for hours so at 11:30 am I called and no one answered. So I drove up there to check on him. The ladies were cutting someone else's dogs hair. I waited for ten minutes and the lady comes out and asked me to give her anther 40 mins because she came in late. May I mind you we were the first people there at 8:00 am. I get a text to pick him up at 12:40 ish and I'm rushing - running from work. I get him pay and go. I get home I noticed he has hair all over the car and it seems like he has had no bath because he's itching and it's red spots all over him and this rash on his tail. HE DID NOT HAVE BEFORE. I call back to back no one answers --- so I go home a cut his tail down which I asked them to do and it's red almost bloody and I thought maybe that was irritating him. But I'm pissed. His hair in his face was not cut down nor the hair on his ears. My dog is usually active and he was quite and not himself. I don't know what MISTi Z did to my baby but she better count her days. I just spent $80 on medication for him and cone because these red patches are all over his skin and he came home with fleas. I called the customer for a refund they claim their going to do an investigation. RUN away from this place I didn't listen to the bad reviews when I should've. Update*** no one has reached out to me at all. read more

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Great store, stocked with plenty of good fish or stuff. The staff are mostly helpful, though occasionally they are understaffed in the aquatics department. read more