I set up a new account with Zoomies for a one-day daycare session for my Australian Cattle Dog…read more However, the owner, Mary Jane, declined my request to keep my dog separate from other dogs. While my dog loves people, she tends to avoid other dogs due to anxiety, which can lead to her biting them. I find it unreasonable for the owner to require my dog to participate in group play, as she stated. She is not familiar with the temperament of Australian Cattle Dogs. In the past, other boarding facilities have accommodated my request to keep my dog separated from the other dogs, but Mary Jane was unwilling to meet my dog's needs. Mary Jane did not provide me with enough time to find another boarding facility after she declined my request one day before the scheduled daycare session. The receptionist informed me that it was available, but MJ said it was full. Additionally, I asked her to remove my account, and she texted me that she would do so shortly. However, when I checked a few hours later, I found that the account still existed. I texted her, and I still haven't gotten her reply.

I'm warning all current and prospective dog parents to avoid working with the owner Mary Jane, and…read moreDavin the CEO. Both are high strung, worked up, and hostile individuals that really need to not be involved in this company or any front-facing employee requirements. This facility has received over $700 from my dog's visits in the last few months, and my dog has received excellent report cards for his kind and playful behavior. The caretakers Aaron and Curtis are wonderful to him and I, but I think they should begin to look for new jobs, as my recent phone call with Mary Jane and interactions with Gavin have been very intense, gaslighting and bullying. I was denied daycare last weekend and resubmitted my request because no reason was provided and they typically only have a few dogs on Saturday for daycare. I thought it was an error, as we come every weekend to play for a full Saturday. My second request was sent with a text to doublecheck the accuracy, and a text came back that the facility was booked for boarding dogs. I assumed it was due to ACL Festival, said no problem and booked my dog elsewhere- at Hill Country Pet Resort. Zoomies recommended no other pet daycare locations to me, so I had to start my research from scratch, and this place was down the street from Zoomies, with 4 star Yelp reviews. This is when everything changed. I had never been to HCPR, but upon arriving there I was greeted by a gentleman who took a hit from a bong and had sores all over his mouth. I felt uncomfortable but a sense of duty, and asked to see the facility to find out more of what I could report to city officials. They had kennels filled with piles of excrement at 9am, that the dogs were stepping on and they had no separate pens with mowed grass or turf for them to run around in. I left distraught, said NO THANKS, and drove away immediately. I decided to swing by our regular daycare of Zoomies, which was a few blocks away. I left my dog in the car and walked inside to inquire about any possible cancellations since we last spoke. The employee said he had extra help and that they would be happy to take my little dog because he was easy to handle and the employee seemed to know the situation over at HCPR and made no issue of taking mine in last minute. So as a mom, I was relieved but also wept driving away for the other dogs left behind at HCPR. All went well last Saturday at Zoomies, and all were happy. I even had a nice talk with the employees when I picked my dog up later that day. On Monday, I received a call from the manager of HCPR and shared my feedback with him- he was very supportive of my thoughts and concerns and went to the owners immediately. It was a very bad situation but the manager has a good head on his shoulders and took my criticism respectfully, as it was delivered respectfully but with searing truth. On the other hand, Mary Jane, the owner at Zoomies sent me a banal text this morning asking me to call her. It was written like she was a school principal and I was in trouble. She blamed me for going around her from the start of the call and said she wanted to understand my thinking. Pure ego on fire. I knew she was already upset and said she was at a funeral last weekend, so I could tell this just wasn't going to go well because she was very angry and acting hurt. Mary Jane kept interrupting me and then blamed me for the sins of all others who just show up without a reservation. She told me to stop talking and I had to raise my voice over her to ask her to calm down and reminded her that she's not the only person going through hard things. I asked her repeatedly to please allow me to finish my story because I was coming from a good place, but she kept interrupting and blame shifting. I said again, that I just asked if there were any cancellations with no intention of leaving my dog unless there was a new opening, and did not bring my dog inside with me. I simply wanted to know if there had been any cancellations since we last spoke. She made remarks that I kept putting in requests and didn't respect their final word, she gaslight me and twisted it around on me, insinuating that I was manipulating the situation to my benefit and then she yelled out that I was BANNED from the facility and hung up on me. That outcome was Mary Jane's fault entirely. She had not spoken to the employee yet, either. She just wanted to screw me over and get back at me for some made up slight. I was a loyal customer. I have also left positive 5-star reviews and recommended them on social media and to everyone I know. I am shocked at how much of a hurt and suffering elitist Mary Jane has become within her own operation. She seemed so nice. But things have changed and their personal problems are getting in the way of what could have been a successful business.

Been taking my paraplegic corgi boi, Archie, here for the last two years. Dr. Portie, all the vets…read more& the vet techs, & this clinic are a model for veterinary practice & care in 2023 (!!!!). That's a fact, jack. They go above and beyond your standard vet care, and are very reasonably priced. Dr. Portie performed my Archie's neuter surgery, & made himself available right away to see Archie in-person when Archie had a bad reaction to the surgery (which is resolved / Archie is fine!). Dr. Portie cares a ton, has a hyper-level attention to details, plus the tenure, top education & knowledge that make him a well-respected, bonafide expert in his field, and the best vet (care) an average peasant like me can get! I drive us all the way out to Dripping Springs from Austin, when i have a vet literally less than a 5 min drive from where i live...This team & clinic are worth every drop of gas and second of time spent coming to/fro here! I know they also see horses & snakes, in addition to dogs & cats. I trust them with the special needs care of my precious Archie, & there's very few doctors & teams I can honestly say that about. Super grateful for this special crew & care!

The front desk staff, including the manager Gwen, need significant improvement in how they treat…read moreclients and or potential clients. I experienced zero empathy and a very condescending attitude while trying to schedule an appointment for my pet, who has complex medical conditions. As a pet owner, I was simply trying to ensure my pet would be matched with the appropriate veterinarian who understands this condition and could provide proper care. Instead of feeling supported, I felt dismissed and talked down to during the interaction. Compassion and professionalism should be the standard, especially when dealing with worried pet owners and medically complex cases.

We have been bringing our small dog to Stay-N-Play for years. Their separate play areas mean our…read moresmall dog can run and have fun without fear of being run over. The facility has lots of space and wooded areas for great walks. The staff is friendly and loving and we look forward to the happy reports and pictures!

We are always at ease leaving our three dogs at Stay N' Play, whether for overnight or for a few…read moreweeks. The dogs are eager to go. The staff are professional and seem to genuinely love animals. We never worry about how our guys are doing when we are away.

Our dog is always happy to go when we drop him off. We've only used them for boarding, and they…read morehave been great to work with!

My highly sensitive dog had a great time there…read more Friendly staff, helpful. Got updates and pics

Fabulous first visit for Quincy my 5 year old Goldendoodle! The staff are exceptional…read moreprofessionals and the facility is awesome! Just moved to TX 1 month ago......from CA. I tried a few places in Ventura, CA with no success.

Best dog boarding you can find in austin. My dogs love it and the staff is attentive and give daily…read moreupdates. Knowledgable in different breeds and personalities. Love D Pet

We've been using APR since we moved to the area. Our girl doesn't generally like any boarding due…read moreto separation anxiety but she seems to do okay here. Never had any incidents or issues. I appreciate the simplicity to their process and extremely reasonable pricing. Staff are always friendly and they do decent departure baths so our girl is fresh and clean on her way home! I will say they could improve communication at times--sometimes emails don't get answered too promptly or they've forgotten a bath before. I also wish they could give more photos/updates of how our dog is doing and what her run looks like, but understand it's more of a no-frills place and she always come home doing just fine, so not a reason to avoid at all. Definitely recommend!

They are such great people who took excellent care of our 14 yo deaf lab and 5 yo shepherd mix…read more Wonderful facility - very well managed! Will be returning again soon!!

Poor communication. I could not get through their online process to reach them, (I was not…read moreauthorized to make contact... what?!?!?!) and that appears the only avenue to make an appointment.

This is our first experience using a mobile dog groomer & I give The Drippin' Dog a solid A+. Taco…read moreis so proud of himself he can barely get out of his own way today. And for this little rescue who was super sick just a little over two years ago, well I just love how proud he feels. I highly recommend Drippin Dog for all your mobile grooming needs! I just saved 3+ hours driving to Petsmart so I'm in heaven! She's so nice & Taco loved her! Yay for this option for all us Drippers. ;) And the scheduling was SO easy too! Way to go Drippin Dog!

I absolutely love Dog Camp. I will not take my girl anywhere else. They are super pro dog handlers…read moreand whisperers. And I love the postcard updates that they send Everyday. If I cannot get a reservation at Dog Camp and I can't take my dog with me - then I'm not going on the trip

We love Dog Camp SOOOO much! Callie had never been away from home when she came to Dog Camp. And…read moreshe's not an easy pup, she's had a rough life. They worked with her slowly, found friends she liked, tried her with several different groups. Well, until she met her friend Goose. Now they tell us if Goose isn't coming because we have to talk about whether or not she still wants to go! But she loves her human friends there too! Hands down best group of people and wonderful set up for my girl.

Lucky's Paw has been our go-to for dog daycare and boarding for over four years now, and there's…read moretruly no place like it. It's our dogs' home away from home. They literally know what days they're going and can't get out of the car fast enough when we pull up! Alla and Tom, the owners, are the absolute sweetest and love our dogs like their own. You can feel how much they care, from the daily playtime updates on Facebook and Instagram to the thoughtful birthday and holiday celebrations they do for the pups. The photos they share are always so fun and make us smile every time. We even found our sweet mini golden retriever through them, and he's been the greatest addition to our family. We honestly can't imagine life without him. If you're looking for a place where your dogs will be loved, cared for, and excited to go to, Lucky's Paw is it. We're forever grateful for this special place!

My 4-month-old mini Goldendoodle, Luna, thrives at Lucky's Paw Playhouse. She burns off energy…read moreplaying with her friends, and by the time we get home, she's happily exhausted and well-behaved. Luna can get mouthy when bored or overstimulated, so daycare is a game-changer for her. Plus, the care she receives there is exceptional! Photos of Luna playing was courtesy of Lucky's Paw Playhouse.

I have taken my dogs here a few times now . Welcoming and…read moreexperienced staff. They did a beautiful job every time ! Making my bathing, nails and summer cut appointments there again. Roseann Curtis

It feels like taking my miniature poodle to a family member. I have met a lot of groomers in my…read moremany years of dog ownership but have to admit -never have I felt as comfortable with a groomer as I do here. They really do a great job and treat you like family. And to think my pup is happy to go there - this is a first for me! Thank you Martha and team for your kindness and expertise; you all are very special people.