I purchased multiple Better Belly bones since there was a sign saying buy one get one 50% off. I get to the register and the checker said that promo wasn't available. Her and another employee argued with me about the sign and said the promo ended 9 days ago and they were taking the sign down. How is it my fault that you left a sign up for 9 days? They refused to honor it. Seems petty to put the blame on the customer for their laziness. read more

Eric helped us tremendously and had a good energy. Also, very knowledgeable in fishes.

If you ever had half a mind to own a pet, this Petco would change it for you. This store absolutely reeked of urine and feces on a hot summer day last time I was in, and that's not a healthy environment for either pets or humans. So very opposite the clean, friendly, open environment of the PetsMart location less than a block up the road. I stepped foot in this Petco once during an adoption event, but never again. read more

This place is a pretty mixed bag. For dog and cat food, I go to Tomlinson's, so the only time I go here is for fish and reptile help. The selection in this area is just not that great and there are few people who know anything about fish or reptiles or what they need. The fish section is blah and the goldfish just don't look all that healthy or well-cared for. I am not crazy about the way their animals are kept and cannot bear to look at the cramped ferrets who look unhappy. After discovering the Petsmart around the corner, I just don't come here for anything but necessities when I need to. read more

I have taken my Doberman Pinscher to the grooming department at Petco to get her nails trimmed and ears cleaned multiple times at this location. Most recently I dropped off my dog to get bathed and cleaned as well as an ear cleaning. Her ears are cropped so I make sure she gets a good cleaning to avoid infection. I noticed she was having issues and crying a bit but couldn't tell why until I pet her ear and she yelped hysterically yesterday me touching the outside of her ear. I was concerned so I took her to the vet the very next day. When I came back they asked me if she had been groomed recently so I replied yes and the vet said there had been a major ear infection on both sides. They had to sedate her because she would not stop crying from pain and said bacteria was forming from water that was left in her ears without being fully dried. After a $400 vet bill and 14 worth of antibiotics and ear drops I must say I am very disappointed and dissatisfied with Petco's grooming policy. This should not have happened if they had dried my dogs ears properly or warned me that she might still be damp. Ve read more

Petco - Ear Infection - Pet Stores Near Me - Sunset Valley, Texas

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Unfortunately I had the displeasure of visiting the store again. I came in to purchase bones which I placed in a clear bag and tied on the top just to make it easier to carry. The bag is see-through when you can easily count how many are in the bag however Carol tells me "it doesn't look like you've got eight and I'm going to open the bag". I was taken aback by her rude demeanor and she proceeded to open the bag sticker hand in fiddle around and say indeed I had not picked up eight bones but 9! I'm sure you can imagine at this point her condescending tone as if I was trying to steal a bone :/ so I tell her take out all the bones let's count them on the counter, she was wrong they were eight bones as I originally stated. Do you think I even received an apology? Ha! she stuffed them back in the bag, proceeded to check me out and never said a word to me again! I'm still in awe of how a place that caters to pet loving people can hire the most disgruntled, rude, customer-service-lacking people I've ever had the displeasure of coming across. read more

Got harassed earlier by a sheep worker for not wearing a mask. I'm pregnant and my husband is deaf and the worker stood there talking very fast harassing us and threatening to call to cops because we wouldn't put them on and wouldn't leave. All I wanted was to get my cat a bed and new litter box. Thanks Petco for your failure. read more

My husband dropped our dog off to get groomed this morning, but a couple of hours later I get a call from the groomers saying they can not cut her hair because she is in heat. So I then say to the person "so yall arent able to cut any of her hair?" They then reply "no, because she is heat" I said ok then I will come get her. So I get to the salon and said hi I am here to pick up my dog, they ask for her name, I give it and then they all just stand there looking at each other. Like none of the workers wanted to go get my dog from the back. In my head I am like, ok, that's strange, why isnt anyone going to get my dog. These two girls stared at each other for like a minute to try and see who would go get my dog and I couldnt figure out why, unitl they brought her out. THEY BUTCHERED My DOGS HAIR! I looked at the workers and I was like yall shaved my dog halfway and then stopped?!!! Look at her, she looks crazy. They should have just finished the job, because they were half way done. I was even more upset because the girl on the phone told me they did not cut ANY of her hair because they couldnt! Well she clearly lied cause my dog looks like she got into a fight with a lion. Also, it would be nice if one of the questions asked while checking in your pet is are they in heat to avoid situations like this. But instead yall want to ask questions about flea and ticks and shots, how about you add in are they in heat to the mix. I am very disappointed in the service we received today. None of the workers apologized, none of them asked me if I wanted to reschedule, as a matter of a fact no one said a word because they new what they had done. I always take my pets to petsmart, and the one time I said let me try petco because petsmarts was all booked. I very much so REGRET going to petco, especially this location. My dog looks ridiculous, and this is just all around poor customer service. You better believe I called corporate, because I would not want this to happen to anyone elses pet. read more

Ehhh.... The store is clean, I'm not a fan of the layout when a customer first walks in, they changed that a few years ago, and I've just never really liked walking as a result. Not as inviting. They do have decent inventory. Not the most. The store isn't as large seeming as other pet stores in the area. The staff is pretty nice. Not so much when they first open, but hey maybe neither was I! Overall, it's ok, I don't go here for much as rule. read more

Petco - Pet Stores Near Me - Sunset Valley, Texas

Tracie was anything but helpful or kind. Disappointed in the lack of a human element at this location. Will not return, plenty of other places to buy pet products from. read more

I had purchased two bags of puppy food last month that I ended up not using. I called into this store because it was the closest location to see if I could exchange the two bags for a different bag of food. Roy the manager picked up. I told him the situation and that I didn't have a receipt. He explained to me that they would just discard the returned food but that I could still do it. I specifically told Roy that I didn't have a receipt as it was purchased so long ago. He said I could still do it When I came in and showed him the product I wanted to exchange it with, he then got very rude and threw his hands up. He said "you never told me you didn't have a receipt" when I know for a fact I told him. Why would I call to check when I have a receipt?! Roy was very rude and the exchange process was not available to help a long-standing customer. I've gone to Petco for over 10 years for a variety of reasons. With this experience, I plan no discontinue my loyalty to the chain. I'll be telling my family and friends that the experience and customer service is no longer there. I'll be taking my business somewhere else. read more

This Petco store is exceptional in every way! The staff is courteous and knowledgeable about the store's services and merchandise, and are very genuine in this love and commitment to pets. It is well-stocked, tidy and clean. I love that there are now a self service bath plus a vet clinic for vaccinations and basic preventative care. The grooming parlor is one of my favorites. Rocky always comes out clean, brushed, nails trimmed with him having no stress about having to spend a couple of hours there. read more

This place is disgusting. The smell of animal waste as you approach the entrance is unbearable. Once inside, the stinging smell of urine make you want to cut the shopping trip super short. GO ELSEWHERE. read more

Awesome toys for friends' doggies & kitties! Cute and yet price friendly. The hospitality of the gentleman working. Wow. Yet I checked out with Stacy. Quite the opposite. I hope she just had a bad day bc the difference was Extraordinary. I felt that I was working there engaging with her. Haha. Oh well. Petcos response minus one star! Corporations! read more

Took my pup here after he injured his paw. The vet was very knowledgeable and thoroughly examined him to see what the issue could be. He prescribed him some medication that eventually helped him feel better. The second option was to get X-rays done but that was estimated to cost well over 1k which is a bit steep... but probably standard? Overall good experience! read more

I went to this location this past Friday to ask about information about dog nail trimming. I was told just to bring him in as a walk in anytime no appointment necessary. I came in today and a lady was on the phone, made eye contact with me hung up and walked back in the grooming center. She obviously tried to make her self busy by sweeping up hair and started folding towels. After 5 min she came out to ask if she could help me. I told her I wanted to get my dogs nails trimmed. She said I needed my dogs vaccine records , which I didn't have. I understand now that it is a requirement and I get it. But why wasn't I told about this when I first inquired about it Friday. read more

They don't do dog and human grooming combos Watch out for the smoker You could shave your dog better You tip before you see your dog May I have my tip back read more

This was a good alternative for us as furry parents because our little one hates grooming places. However, the last two times we have used the self grooming wash have been very disappointing. The tubs were dirty, the water is not warm any more, the vacums/dryers doesn't work. Very disappointed because when Petco started with this service it was great. We hope to see improvements in the near future. read more

Although it took them a little longer than originally said, they did a wonderful job grooming our dog and we could tell our pup was in good hands. Our dog's haircut is perfect and she smells beautiful too! read more

This is a very great location thrive is a very good they took care of my puppy Scarlett then came back for some puppy food for my husky and needed some questions about dog food. Thought I would just get the finger point like most places but a guy named Joey took him time for a good 30 minutes and helped me find top 3 dog foods for her and was very helpful. Enough for me to walk out and write a good review . Highly recommend this store and if you have any dog or puppy questions they are helpful. Joey is awesome thanks man . read more

Jesse was amazing with my dog!!!! I have small nervous chihuahua and she was so patient with her. I get nervous leaving her to be groomed because she can really doesn't like getting her nails cut and I worry the groomers may treat her poorly because it's happened before. Jesse gave special attention to my dog and assured me she had it under control. Jesse really made me feel like my dog was welcomed and loved!!! Thank you so much!!! There was another gentleman who helped me shop and gave great advice on food for my pup. (I don't remember his name but he had grey hair and said he had a lab who was 14.) very nice staff best location in Texas:) read more

To everyone saying the smell is due to "irregular cleaning" and lack of caring for the animals, that is a complete lie. The employees do a very good job of maintaining the animal habitats weekly, and bi-weekly in some cases. There IS a terrible odor which is due to the rat infestation the corporate office refused to acknowledge as a problem for months on end. They are finally dealing with the issue. I have, or have had, an animal from every section in their store, so I go to this location frequently. The employees are always very helpful with any questions or finding products for me, and they do the best they can with what they have as far as housing animals is concerned. If you want to direct your distaste at someone, you should look to corporate. read more

Holy smokes this place is HUGE! I went in looking for a change of pace from the same old stuff and found a whole new world of things. Found some good treats, but overall the dog food was more expensive. I do like that they have an above average fish section. I will have to go back and check it out. They also had saltwater fish! read more

STINK, STANK AND STUNK. They need to walk next door to Micheal's and purchase about 10,000 scented candles and car deodorizers. We just thought it was like this when we visited in August.........apparently not. Maybe they can hand out plastic clothes pins to clamp your nostrils when you enter the store....again Micheal's. Hey, I know....why not just throw down cow patties to mask the stench. Won't be back until you fix the problem.............. read more

I used to always shop here, until I started going to the Petsmart around the corner and Tomlinson's on Lamar. That is when I realized that Petco tends to run on the more pricier side. There have been many times where I have bought food for my birds/dog at Petco, only to see it sometimes over 25% cheaper elsewhere at regular price. I do appreciate the natural food selection there, but I think my business is staying with Tomlinson's (they have a 10% of discount if you get the petclub card and they're a local business) read more

The service was bad!!! I ordered 2 of 28 lbs of dog food bags. The associated woman name's "Betty" told me to bring the cart to get the product instead of assistance. I had to ask for help because I had back pain problem. She and another girl looked at each other and acted like a giving their a hard time. read more

This review is for the grooming salon. I really try my hardest to keep my money in the local economy. The mister and I have tried a few area grooming locales and even our vet. Sadly the job has always been mediocre and costly. The Grooming Salon at Petco always does a bang-up job. Our dog comes home happy and smelling delicious. They are always able to see us within the day and typically we get our dog back within hours. I don't know what the latest shampoo/conditioner is this month but Sue came home smelling like apples and pumpkin pie. I was close to licking her face for a change. read more

Love this Petco. Got my dogs groomed yesterday, one for the first time, and had a great experience. They were super busy and it took awhile but it was absolutely worth it, good time to run errands. Jesse was so nice and I love how my dogs first cut came out. Will definitely be back! read more

I stopped here because I was in the neighborhood for other reasons and needed to use my reward dollars before they expired. I walked in and the smell literally burned my nostrils. It reeked of urine. I managed to grab one of the items on my list but forgot the rest because the smell was unbearable. I feel terrible for the animal housed there and the employees that must work in that environment. Although, I'm sure they are responsible for the smell due to lack of regular cleaning and changing bedding in cages. HORRIBLE! Just horrible and so, so sad. read more

Just moved back to Austin and took one of my girls (not the human kind) to get groomed and cleaned up. The young lady that greeted us was fun, friendly, and LOVED my girl. They did a great job, my girl looks good. My only concern, and it's important, is that it does have an unpleasant odor. I know what dogs "do" and that it might be tough to clean up but it sure would make a difference. The odor was a "dog gone bad" odor. read more

Great Petco location. Normal stock. Friendly staff. I do find it really odd that all of the local Petco stores lock the adoption cats away so you can't pet them. I'm sure the cats would prefer to get some attention, rather that just be stared at. read more

It's PETCO, a typical big box pet food retailer, what can you say about this place that's going to be useful. As far as pricing and selection, it's consistent with all the other PETCO's I've visted across the country. Nothing spectacular. Service is pretty much nonexistent. I have been here several times, rarely am I greeted by some in the aisles but more importantly the cashiers here lack any customer service skills. Rarely is there someone waiting at the checkout stand. If there is someone there, they're too busy chatting with their coworkers or eating their lunch to pay any attention to you. It serves a purpose, that's about all I'll say. read more

I took my Cavalier King Charles for grooming. Christina worked on her, and did a great job! This was her spring haircut after a long cold winter where I didn't have her hair cut. These dogs grow a lot of hair, complete with undercoat, and it is a real challenge to cut it down in one appointment! Also, you can see your pet while they work on him or her. read more

Was at this store and saw two racks of dog clothes and jackets with a big sign that starts all the dog jackets were 75% off. So i grabbed two for my canine kids to match and was very excited. When I got to the register they rang up full price. I told the cashier I had got them off the 7t% off rack next to the entrance. She walked over and literally had to pull the racks apart to find the ones I got. Then came back and rudely started they were on the rack behind the Clarence items and were not on sale. Keep in mind the rest of the pet apparel was no where near these two racks. I asked if they honored the price as it was clearly misleading the way the sign was on top of both racks and she rudely said no. I then asked if there was a manager available. The cashier at the register next to her perked up and said "I'm the manager". I said ashe had been listening to the exchange, "And you don't have a problem with the sign on the racks being clearly misleading and not honoring the price on the sign either?" He very rudely and completly dismissively said "No we do not when the signs are clearly placed and the clearance items are clearly marked with orange dots. The sign wasn't clearly marked and there were other items on the same "full price" rack with orange stickers on them. So first off, both the cashiers were extremely rude and unfriendly with their retorts. Second, I am the Cash Lane and Hiring Manager for one of, if not the largest, retailer in the world and would never have allowed my cashiers to speak to a customer like I was spoken to. Third, for someone who didn't work for PetCo there is absolutely no reason u would not assume two racks pushed so closely together that you can't tell they aren't one would not have the sign apply to all the items. And forth, a retailer like PetCo isn't going to go out of business by politely stating..."I'm so sorry sir. We should have done a better job of distinguishing the clearance jackets from the full price jackets that should be in another area of the store or in our back room. But because we value you as one of our customers we'll go ahead and honor the sale sign this time. In the future please look for there to be an orange dot on the item's tag as well. We really apologize for the confusion. Honoring the price and loosing a few bucks but not a long time customer isn't going to put PetCo out of business. I wish I had taken a picture to show how much the two racks were pushed together to blend into one. And the sale sign that said nothing about orange dots. But i was so curious with their behavior i just wanted to leave. Their behavior and attitudes were completly unacceptable and out of line. I would hope someone would contact me to remedy the situation but I throughly expect no such thing will happen. A former customer. read more

I am disgusted at the awful service of the grooming department of this Petco. I was quoted a price of $65 for a groom at the time I made the appt, as well as being told to allow 3-4 hours for a full groom. When I went in for the appt, before my dog was even looked over, I was asked to sign a form saying the total would be $85 and Karen, in the grooming department, refused to honor the quote her staff had given me over the phone. She said it was against policy for them to give quotes over the phone, so I should disregard what I had been told and that it was MY fault for inquiring about the price upfront. They had also failed to inform me at the time I made the appt that they had raised their grooming prices. I planned my appointments for my day around the 3-4 hour time window, only for 4 and a half hours to pass and not to have heard from them. Upon calling, I was told that they had a plumbing issue AND because I had had inquired about the price, it caused them to be delayed by 90 minutes, though they had never made an effort to notify me of this. The total time it took them was over FIVE hours, and they were rude at every call and interaction. Absolutely not worth the time or money to go here. Petsmart will tell you their prices upfront on their website and has always had prompt service. (ETA: Justin, the manager, was excellent in handling the pricing issue and honoring the price the first employee had quoted me. Unfortunately, the grooming staff remained less than apologetic). read more

I brought in Toby the Cavalier King Charles. He looks great. Thank you!

I walked in with my dog and he was taken care of right away. They always do a great job with his nails, cutting them close but never hitting the quick. They are also great about not giving him treats unless they ask me first (he has food allergies, so this is important to me). Have never had a problem and will continue to bring my dog here. read more

Had a house call from a window company, could not get Mac when they called and asked for a little bit more of time in picking him up in Sunset, Valley, Texas. They said sure, no problem! Mac loves his haircut and he smelled so good and for being a prior abused dog? Given to me by a cop that cared after paying a 700 dollar vet bill. I love the staff and the company. They care about community, families, and pets of course! read more

Went here to get the plastic lids that you put over the dog food cans, and I had quite a time trying to find them, because many stored simply did not sell them. They have them in White, Black, and cobalt dark blue here and they are just 99 cents. They help a lot with keeping the beagles wet food fresh. Barkalicious. Now, they have an AWESOME natural food section. They carry Wellness brands and Natural Choice.....both extremely excellent companies and brands, especially if your dogs have the allergies! Go Grain Free (Natural Balance) all the way to help your animals deal with all the Austin allergies if they suffer from that issue! Howla! I really like this store, and the man who rang up my purchase today was genuine, groomed, well-mannered, and he knew how to sit, stay, and give hi-fives, such a good boy (really he rocked it like a bull dog)! read more

Jesse did a fabulous cut and grooming on Elvis! I will use his services in the future! My dog Elvis looks so adorable!!!