Blown away by the kindness, compassion, and professionalism of the entire team. Our dog had a medical emergency while we were out of town. The doctors were quick and communicative and even sent us pictures as we were rushing to get back. The doctors stabilized him and we got to bring him home which was my biggest wish. They gave us an extra two days to say goodbye and got him in good enough shape to be able to go in some final walks and swims. Ultimately we had to say goodbye (no fault of AVES - the emergency was caused by a fatal underlying cancer that we did not know about- our pets are great at hiding pain). Though I wish the outcome was different - I will be forever grateful to AVES for saving our boy so we could be with him and say goodbye. read more

AVES cares about one thing and one thing only. ..Your Money. I would never ever recommend this place to anyone. My friend had the same terrible experience as I did so this is not just a one off. The doctor will never speak to you or see you after the initial first visit, he will just examine your dog for 5 minutes. The nurse will then report back whatever he says without seeming like she has even the slightest knowledge about your pets history. This was for a $1,200+ visit too. Dr. Dolan always seemed to be out of the office when I would call for my critical dogs condition as well. Also, be aware that the oncology department does not work on Fridays at this office. Even if your dog goes to their ER on a Friday with a serious problem, the Oncologist's nurse won't be able to speak with you until Monday. I had called with serious concerns about my dog on a Thursday and again just spoke to the nurse and not the Doctor. They made it seem like his symptoms weren't an issue but come to find out it was a major sign that my dog's tumor was rupturing. Have I heard from Dr. Dolan since knowing that my dog was taken into their ER that Friday and had to be put down? Nope. Because they do not care about you or your pet. Just the amount of money you give them. We also had an issue where they double charged us over $1,000 too and we had no idea for over a month. I found out at a separate ER visit from the nurse. So always check your statements! My dog had radiation treatment for his tumor at VCA and Dr. Treuil was truly incredible. He took the time to speak with me over the phone and the staff even reached out to me when they saw my dog went to the AVES ER for an eye ulcer. We were going to switch to VCA oncology since we heard great things about them, but unfortunately my dog passed before we could make the change. Please think twice before going to AVES because you will more than likely regret it. read more

I've been here for both specialty and emergency and all interactions have been handled with extreme care, professionalism, and thoroughness. Dr. Slead has been instrumental and correctly diagnosing Pluto's hormone and urology issues, and getting him on the right treatment to make surgery safe! I highly recommend AVES to take care of your babies. read more

Austin Veterinary Emergency and Specialty - Emergency Pet Hospital Near Me - Austin, Texas

I unfortunately had reason to come back here for another emergency, this time with our dog Ellie. The form that annoyed me last time we were here was nowhere in sight. We saw Dr. Kopp, who was truly wonderful - kind, helpful and compassionate. This continues to be my favorite emergency vet in Austin. read more

Refused to release medical records promptly. Failed to call or notify the regular Vet of test results that were received that may have saved her life. read more

Raced all the way from home this morning. Maybe 25-30 mins depending on traffic. It was record time as we were disheveled; rushed through front doors at the vet. Seizure happened the entire drive over. All attendants were terrific as they approached us and got our pup through the emergency room into the back where they can treat her. Staff was courageous and gave their 110%. A great big Thank you for all that you do for our pets. read more

See all

EDIT: The neurologist reached out to me with some more information after I called the front desk multiple times. She was helpful. EDIT 2: Bumping my review back down to 2 for their shitty canned response to my review. I'm definitely in their records. My cat was diagnosed with an aggressive cancer after I paid for an expensive MRI here. The day he was diagnosed, I asked about possible treatments (chemo, etc). I was told that I would be informed about possible treatments the next day after they got a radiologist report. I called twice the next day, and was told I would be given treatment information the morning after. The morning after, I was told I would be lucky to get information the next week. They never bothered to reach out to me regarding delays. Despite being aware that my cat has an AGGRESSIVE cancer, they never bothered to reach out to me about expediting next steps. After I paid for the MRI, they didn't reach out to me at all. read more

My family had a terrible experience with Aves Vet Clinic. My grandma's cat was kept there for two nights due to a fever, and we were charged nearly $3,000. When he came home, he seemed okay for just one day before declining rapidly and passing away. What was most concerning is that no one ever went over his bloodwork with us, even though several values were outside the normal range, including his white blood cell count. All of his bacterial and viral tests reportedly came back negative, yet he was still sent home on antibiotics and an appetite stimulant with no clear diagnosis. It felt like we were given medications that didn't address the real issue. To make things worse, they told us they would send us his paperwork and bloodwork results, and we never received anything, even after following up. Given the lack of communication, the unclear treatment plan, and the outcome, we are now seeking advice on how to get a refund or reimbursement for the thousands of dollars spent without proper explanation. This experience was extremely disappointing and painful, and I hope others don't have to go through this. read more

I would give zero stars if I could, but the one star definitely goes to office and tech staff. I will start by saying my experience with Dr. Dolan has been aweful. I was hopeful after the initial visit, but then I never saw or heard from Dr. Dolan again despite multiple requests to have him come out during my dog's visits or call my husband or I to discuss the treatment plan. $3500 later and I still don't know what to do with my dog and still haven't heard from Dr. Dolan. This experience was nothing short of emotionally traumatizing for me, and my dog had to go to the ER once and responded poorly to half of her treatments. This all happened within the last couple of months. (Sept-Oct 2025). I also requested on multiple occasions to speak with an office manager, whom I was told would call me and never did. Also, it would normally take days to hear back from Oncology, yet when I didn't immediately pay my bill I had them texting me at 2AM asking when I was going to pay. 2 a.m. HUGE shoutout to Charlotte, Elena, and Rebecca. There was one other lady at the front desk that was awesome, but I never got her name. These individuals helped make this experience bearable. Forever grateful to you ladies. read more

Austin Veterinary Emergency and Specialty - Pic from AVES of my baby. - Emergency Pet Hospital Near Me - Austin, Texas

See all

Had to take my kitty in a couple of nights ago-- he suddenly started exhibiting symptoms of pain and straining to use the bathroom. From the moment I went into AVES the folks there were on top of things. Techs came out to ask what was going on and showed honest sympathy for my boy's pain. They gave me a general quote for the level of care they thought he needed right from the start, which I really appreciated. Their lobby was super clean and had water, tea/coffee and a phone charger for me to use, which came greatly in handy bc we were there a while! In the end, my cat didn't need any serious medical intervention, but the vet taking care of him made sure to sit down with me and discuss what they found, educate me on some things he might need, and recommend some at-home remedies I could try. I had to put down a deposit for the visit including all the vitals they took and the x-rays they did (about $600) and they sent me home with pain medication and a urinary analysis (another $200 or so). Just today I got a call from the vet about the results of the urinalysis, and the vet was super patient with my questions and gave me great recommendations for how to help my boy in the future. I'm honestly really happy with the service I got here. I've been to other emergency vets who did so much less for about the same cost. I felt like my cat was taken good care of, and for that I'll happily recommend them to anyone. read more

The veterinary industry -- and this clinic in particular -- are no different than the human healthcare system. Maybe even worse. Don't let the smiles and saccharine "we're so sorry your pet isn't feeling well" s fool you. THESE PEOPLE ARE CRIMINALS. Ghouls. Everyone single person who participates in this -- from the "doctors" to the techs to the "specialists" to the clinic owners -- are complicit. PERIOD. https://youtu.be/Po6muzvQgEk?si=QNOsUOwvm3tliwNS I'm sure most of you became vets and technicians because you thought you cared about animals (I'm looking at you Dolan, Slead, and every ER/oncology/internal medicine "doctor" and tech) -- but you have lost your way. It's not too late to take a good hard look at yourself, admit what you are participating in, and save your soul. EDIT: Let me clarify, here. I do not hold AVES responsible for the death of my pet. I understand and have accepted that it was his time. Something that I should have realized 3 months earlier. I've learned that when an animal is telling you that they are ready to die, you let them go peacefully. They are not people. They are on another timeline. A vet who truly cares about animals understands this. But how do you send a bill for that? When an animal stops eating, you don't put them on a feeding tube and pump them full of anti nausea meds, anti vomiting meds, and steroids. You don't give them another ultrasound, another ultrasound, another xray, another xray, another blood test, another surgery. I even paid an extra $600 at one point for extra biopsy stains THAT I NEVER EVEN GOT THE RESULTS FOR. It was explained away with "oh, well it won't really change our treatment plan at this point anyway." Like, what? So why did you do it? $$$$$$$$$$$ My poor cat was foaming at the mouth, vomiting and miserable on the last Monday I took him for his appointment at AVES. Dolan gave him ANOTHER ultrasound and ANOTHER x ray... and what was the result of this? I was told to feed him slower through his feeding tube and increase his nausea meds to three times a day. He died 2 days later SCREAMING in terror and agony -- and worst of all, completely afraid of me because of all the torture I've put him through the past couple of months -- as we scrambled to find a mobile vet to come and euthanize him to give him as peaceful of an ending as possible. But it was way too late. We watched our precious baby who we would do anything for die as he tried to run away from us. Why was this possibility never discussed with us? Had we been prepped even just a little bit, we would have been able to end his suffering sooner. But again, you can't charge for that. Ending his suffering was never brought up even ONCE from any ER doctor, oncologist, internal medicine doctor, surgeon. Believe me, we went through every department. I'm ashamed at the amount of money we gave these people. I'm talking tens of thousands of dollars. We were desperate. These people are ghouls feeding off of the hope, love, and desperation of people who love animals. I'll say it again: it's criminal. Soulless. Profit before compassion to the absolute max. read more

austin emergency & specialty took such amazing care of my dog when he fractured his toe. from the moment we walked in, i could feel that this was a clinic run with real care, efficiency, and heart. everything was clean, calm, and organized and everyone on staff just radiated skill and compassion. every person i spoke to from the front desk to the techs to the vets was kind, clear, and present. they took time to explain exactly what was happening, what the plan was, and what to expect, and somehow made a really stressful situation feel manageable. i could tell my dog was being looked after by people who not only knew what they were doing, but who truly loved animals. i left feeling deep gratitude - not just for the medical care, but for the energy they carried throughout the process of caring for him from beginning to end. highly recommend this place if you ever find yourself in a petmergency. they made something heavy feel much lighter. read more

See all

Dr. Eleanor Brown was very unprofessional, rude, condescending, and completely lacked compassion for our 16 year old cat. She wanted to put him through multiple tests that were unnecessary because we had already uncovered what his underlying problem was. We simply needed her to address whether or not we needed him on additional medication. I am very familiar with CKD and she kept trying to treat me like I did not know what I was talking about. Running a bunch of tests on an elderly cat is not improving their quality of life. read more

Austin Veterinary Emergency and Specialty - Her unprofessional opinion of owner and record - Emergency Pet Hospital Near Me - Austin, Texas

Friendly staff! I think the clinic is a bit pricey. My biggest issue is that we spent 7 hr, $1300 and left with our fur baby no better than we went it. We provided all his symptoms and previous medical history. They began by conducting one examination and the vet proceeded to advise a 2nd exam was needed to narrow down the problem. We get the results and again are advised to follow up with a different examination to further narrow down the problem, which we declined due to the cost. Our dog seems to have a stomach issue. Forgive me if I'm wrong, it felt like a lack of empathy and a little bit of upselling. Two exams, medical history and current symptoms seems like sufficient information to address a stomach issue and send our baby home with some medicine. We decided to try this place but went home with regret. We had already received a similar evaluation for $300 from his regular vet. We thought this clinic could identify the problem without so many needed exams but were wrong. read more

I am sharing this review with the hope that no other family has to experience what we have gone through with our sweet 5 year old pup. Our dog was hospitalized at AVES overnight, and during that hospitalization an incident occurred while under staff care. As a result, he sustained an injury that led to surgery and permanent disability. Eight weeks post-surgery, and we have been informed that he is not expected to improve and his quality of life has been permanently impacted. This outcome has altered the course of his life and ours. In addition to the incident itself, we were deeply disappointed by the lack of transparency that followed. Requests for information related to what occurred were met with resistance, which added significant stress during an already devastating time. To be fair, the veterinarian managing our dog's medical case continued to prioritize his care following the incident, and we do appreciate her commitment to his treatment. However, appreciation for one provider does not outweigh the broader concerns this experience raised. Based on our experience, AVES appears to lack adequate procedures to ensure overall quality of care for hospitalized animals, as well as sufficient training and oversight of technical staff. There is a basic, minimal expectation that when you entrust your pet to a veterinary hospital, especially a specialty emergency facility like AVES, that they will be kept safe while under staff supervision. In our case, that basic expectations was not met! The pain, stress, and long-term consequences of this experience have been extreme! We are now left navigating a future where our dog's condition will not improve and his independence has been permanently affected. I would strongly urge pet owners to consider these factors carefully when deciding where to seek care for their pets! read more

I had a sick puppy that I was fostering and my foster director told me to take him to the closest ER vet and that just happened to be AVES. I told them I thought he might possibly have parvo because he had thrown up and was lethargic. This pup had come from a shelter outside of austin. They made me sit in the lobby for two hours before they took us back to a room to even test him. I can't imagine wanting a possibly contagious puppy sitting in a waiting room with vulnerable dogs coming and going. There was no communication. Maybe I should have advocated for me and the puppy and bugged them to see me but that's not really who I am and I don't think I should have to be. Anyway, next time I have a foster that I need to take to the ER, I won't be going back to AVES. read more

My dog, Jax, is epileptic and has been going to neurology at AVES regularly for the past 2 years. The staff is great and Dr Sutton is an amazing Neurologist who genuinely shows care for Jax. When I was here last month, Jax got stressed and started seizing and the staff jumped on getting him cared for. This was a more serious seizure where he turned blue from having a hard time breathing. They kept him overnight and I was so worried, I booked a hotel nearby and they let me visit him several times so he wasn't alone without me for too long. I got to sit in the back and cuddle him for 30 minutes and it made me feel much better. Jax takes meds 7x/day and I had issues with his prescription which is a big deal because a missed dose can trigger seizures. The staff worked diligently to work with Walgreens to transfer my meds asap. It was very complicated and I'm grateful they wanted to help me. I really trust AVES and Dr Sutton with Jax's care. read more

Austin Veterinary Emergency and Specialty - Visiting Jax after hours in the hospital. Thankful AVES is so understanding of after hours visits - Emergency Pet Hospital Near Me - Austin, Texas

I would like to take the opportunity to Thank the staff at AVES. Our Stella Blue was diagnosed with B Lymphoma in June of 2022. For the next 15 months, Stella Blue was able to live because of the treatment(s) she received from AVES. She had the quality of life for those 15 months that I will cherish for life. Dr. Tim Stein gave my wife and me the facts. It was devasting, but he guided us with options. Dr. Stein was kind. He was considerate. He was compassionate. The staff that he works with are amazing. From the front desk to the techs in the Oncology department. Thank you so much: Jarrod, Rebecca, Jennifer, Michelle, Makaila, Callie, Christen, Lisa. Dr. Stein was able to recommend an oncologist in Alexandria, Virginia; Dr. Wilson. She also had the qualities of kindness, consideration, and compassion. Sadly my little one passed on 10.30.23; the extra months of life that Stella Blue experienced were priceless for my wife and me. We will never forget everything that Dr. Stein and AVES did for the love of our life Stella Blue. We love and miss you... read more

Would not recommend this business. They are so expensive! We spent at least $5,000 on our dog. Wanted to charge before they would continue extra care for our dog. We have a friend who is a vet in Buda who was shocked by the prices they charge. I would never recommend this place. It is a rip off. Don't go there! read more

Update: I think AVES might not understand my review based on their Google response. While I understand the law, they should've informed me of the bite prior to recommending I put my cat down for the medical emergency that brought him into their clinic in the first place. Had I not chosen euthanasia, we would've been sent home to quarantine and he would still have his head. I feel as thought they purposely avoided telling me about the bite in hopes I would put my cat down anyway, and then they could sweep all of this under the rug. I would've never known they sent him off for rabies testing had I not proactively called the cremation company to check on if they had received his body. ------------- Trigger warning: Pet loss and graphic details. It's taken me 2 years to get the courage to write this updated review. This is for the emergency room department, not internal medicine. In the middle of the night 2 years ago, my cat yelped out in pain causing me to wake up. I found him in the kitchen, and his back legs were not working. He was obviously in a ton of pain, as he was yelling and thrashing around. I got him into his carrier and made the longest 15 minute drive of my life to the ER. The only reason I chose this ER is this is where his internal medicine doctor is located, so they have some background on him. I arrived at the ER and race my cat inside. They take him back quickly and put me into my own room. Some time goes by, and the doctor comes into my room and informs me that cat had a saddle thrombus. Unfortunately I knew of this condition and suspected it myself based on the paralyzed back legs. He informed me the likelihood of him surviving would be slim, so I made the tough decision to put him down. They move me into another room and brought my cat in. He was heavily sedated, so the goodbye was even more tough as it was like he was already gone. Where things took a turn is when I noticed there was a large laceration on his face. When I asked why his face was cut, the nurse said he was brought in like that. I informed her he absolutely was not brought in with a cut on his face. Later the doctor comes in with the injections to put him to sleep, and I again ask why his face is cut. He informs me that the cone they put around his neck was sharp and sliced him when they put it on him. I never thought anything else of it. The doctor then gave him the medication to put him down and I said my goodbyes. They then kept my cat so that he could be sent off for cremation. The next morning I called the cremation company to see if they had received my cat's remains yet. They hadn't. So I called the ER, and they said my cat was still at the ER but would not give me any reason why he hadn't been sent to cremation yet. Later that night, the doctor called to inform me that he had bit someone during the visit, and therefore he was still at the ER and would need to be decapitated and his head sent off to the city/county for rabies testing. I am in complete shock as no one told me this while I was there putting my cat down. No one told me by me leaving his body with them that it would sit in their dark cooler for days until someone could remove his head to send it for testing. The entire process took days to complete. The vet had to remove his head, the city/county had to pick it up, then someone had to test the brain stem. Obviously his test came back negative for rabies. The city/county disposed of his head and only his body was sent to the cremation company. It still haunts me to this day knowing that inside his urn is only part of his body. I've been in and out of therapy due to the trauma this has caused. If I had not put him down, we would've simply been sent home to quarantine for 10 days. But since I was not informed of the bite and was instead advised euthanasia for the saddle thrombus was the best option, he would be decapitated behind my back. I wish I had taken his body home and buried him. Instead I was left to believe my entire cat would be sent to a crematory with a peaceful goodbye that I did not receive. Lastly where's the accountability for the lies regarding the face laceration? read more

I brought my sweet boy, Drogo, here after my regular vet got some concerning bloodwork back for him and recommended AVES. He was hospitalized and under the care of Dr. Miller for a few days, and I received thorough updates twice a day both from her and the overnight doctors. Unfortunately, my boy's kidneys and heart were failing, and Dr. Miller explained the options and possible outcomes in a very caring way. I made the impossible decision to let him go. The staff let me spend as much time as I wanted with him in a private room before Dr. Miller helped him over the rainbow bridge while he was still in my arms. I was given options of different memorial packages, and was able to pick his ashes up a couple of weeks later. Losing a pet is one of the hardest things I've ever been through, but AVES offered a caring and supportive environment in which to do so. read more

Austin Veterinary Emergency and Specialty - My cat, Drogo. - Emergency Pet Hospital Near Me - Austin, Texas

I cannot express my gratitude for AVES. Drs. Becker, Mix, Secor, and others, in addition to the technician team, all collaborated to help save my boy from the strangest case of caustic/chemical exposure resulting in aspiration pneumonia that I've ever dealt with or seen. The team goes above and beyond to ensure that their patients are comfortable, loved, and succeed in treatment as best as possible. They gave my boy his best chance and provided exceptional care. He's with me today because of them. The reception team is welcoming which makes entering in an emergency a bit less intimidating. They were also warm and kind each time I came in (sometimes multiple times a day) to visit my pup. I cannot recommend them more when you have an emergency and need somewhere to turn. It's always a high anxiety/stress situation, but having the peace of mind that your baby is in the best hands helps alleviate some of the fear. read more

Austin Veterinary Emergency and Specialty - Soren able to rest during visitation once he was feeling a little bit better - Emergency Pet Hospital Near Me - Austin, Texas

See all

After a terrible weekend with TWO separate dog hospitalizations at AVES I have to offer this: 1. Yes, it can be expensive! 2. ER's are expensive because they are staffed 24/7/365 with professionals and high end technology. None that is cheap. 3. AVES was extremely communicative about the pricing up front with a range of costs (high/low). 4. The staff was professional, knowledgeable and friendly. 5. Get some pet insurance before you need it. We were included in every step of treatment. I'd highly recommend AVES. Malibu and Delilah say thanks! read more

Austin Veterinary Emergency and Specialty - Emergency Pet Hospital Near Me - Austin, Texas

See all

Fast thoughtful care for our dog Lucy. We drove in from Smithville and were happy with the care.

If only I could give 0 stars. Please, please, PLEASE DO NOT take your animal here! They will kill them! My dog went in for surgery and was sent home the same day. Within two days, he developed a horrible infection. I brought him back in and they did a culture and sent us home with three different antibiotics. Within another two days, my dog had a high fever, excruciating pain, and couldn't walk. I called and e-mailed and all I was told was to give him more gabapentin and that the culture was still pending. In the middle of the night, I had to call 911 to help me load my dog into my car because he was so sick. I called AVES in a panic, refusing to get off the phone until someone answered me. The front desk person told me she would hang up on me if I didn't calm down. A doctor finally called me back after I was already making the hour long trip to their clinic. The results of the culture miraculously came in right then and my dog had three different infections, one being MRSA. He was hospitalized that night. The doctor told us he had to come back for daily bandage changes and we had to come to that clinic so they could use their "special" bandages. This was after a $2,300 bill for the infection they exposed him to and ignored. They wanted to keep him over the weekend and charge us $7,000 to which we declined. They said they'd show us how to do his injections and fluids. They took us back to the "quarantine" area, which was just a kennel with no bed that was still exposed to other animals. They gave us a smock and gloves but no shoe coverings and didn't have us wash our hands or wear masks. The tech didn't change any of her protective gear while going in and out either. She even told us we didn't have to sanitize the area of his skin where we were doing the injection and fluids. No wonder he caught such a deadly infection from them, there's no sanitation guidelines whatsoever! The next day we went back for a bandage change, we were turned away because they were too busy and they told us to come back the next morning. We came back the next morning at 7:30am, at 8:30am they took him back. I gave the tech his life-saving antibiotic injection and told her it was due at 8:45am and I would like to watch them do it if they had time. She said ok. We waited in the parking lot for an hour, then left to go eat. We returned at 11:30am, thinking he'd almost be done. They hadn't even seen him yet, and they hadn't given him his antibiotic. I demanded to talk to someone, to which a lead tech came out. She kept telling me they were understaffed and other patients were there and it would still be hours. I told her I wasn't paying them to throw my dog into a cold kennel with a dirty bandage and no medication. The doctor came in who was the most condescending and horrible person I've ever met. She kept telling me to lower my voice, and wouldn't listen to me. She kept going on and on about how she had so many patients. I said I don't care about the other patients, my dog caught MRSA from this hospital, my 18 month old perfectly healthy puppy might die from infection and all he needed was a bandage change! I said it's not my fault they're understaffed, to which she tried to gaslight me by saying, "Why didn't you take him to another hospital?" I was told to bring him to AVES only! I told her to give me my dog, that I was reporting the hospital to the state and I was going to sue them for malpractice. She didn't like that and started shouting over me about liability. People, I had to call 911 and report my dog stolen and have police en route to AVES to get them to go get my dog and bring my dog to me. We left, went to a nearby emergency hospital where I actually watched them do proper sanitation protocols for MRSA. I couldn't believe the difference. At this other hospital, they cleared out the lobby, they had staff behind us mopping with bleach, the doctors and techs were all wearing proper gear and masks. This is how MRSA should be treated. They changed his bandage in less than 10 minutes. It took one doctor and one tech. When the doctor saw how much fluids AVES had prescribed my dog they were shocked. They wanted us to give him 600 ml of fluids daily. Which we did for about three days until it made him horribly constipated, he couldn't pee and wouldn't eat. It was overloading his kidneys. We subsequently took him to his regular veterinarian who was able to treat him and now he's finally recovering. If your pet was at AVES between 06/02/25 and 06/15/25 and contracted MRSA or MRSP, please comment on this. Your pet was likely exposed to either my dog or the animal my dog caught it from. I have reported AVES to the state licensing board, but I want every single animal that they put at risk to get the justice they deserve. I am begging you, for the sake of your fur babies, take your baby anywhere but here! In all, we spent almost $20,000 with this hospital, and we didn't even get an apology for this gross mistreatment. read more

My dog got bit by a copperhead snake late at night. We called around to a bunch of different emergency vets but they were all full and wouldn't take her. AVES was also at capacity but agreed to take her Bc she's a current client with them from a previous visit. We get there, they take her in, and then go over what's going to happen and when you expect a call. They told us it would take a while and we could go home and rest. They kept up communication with me every few hours (even in the middle of the night, like 3am) which I really appreciated, as someone who has high anxiety and constantly wants to know what's happening. They gave her antivenin and kept her overnight to make sure the antivenin was working and keep an eye on her. Her swelling went down, and she was healing like a champ, thanks to the wonderful care at AVES. I was able to take her home the following day at 5pm and she's been doing great. The only reason I took 1 star off is due to the vet tech to released my dog back to me. Both my husband and I felt like she was incredibly rude. I recall her name was Andrea Lopez. When I just asked her simple follow up questions she had a total attitude. I did not enjoy speaking with her or appreciate her demeanor, and recommend AVES look into it and communicate with her about her attitude towards patient owners. Aside from Andrea Lopez, every other staff member I spoke to regarding my pets care was friendly and caring. read more

Austin Veterinary Emergency and Specialty - Emergency Pet Hospital Near Me - Austin, Texas

I cannot thank the staff at AVE enough! I had to bring our dog in with my toddler and they were very accommodating. Carried my dog in the building and back out to my car since my hands were full with the kiddo. SO grateful for their service and kindness! read more

I had to the unfortunate need to come in super later due to my cat being attacked. I was so frantic but the staff here not only saved my sweet girl but they went above and beyond confronting me. They were all so kind, and caring. They even followed up two days later to check in. If you need emergency care they are the place to visit. read more

Price gouged. Did not fix the issue. Left my pet in the back for hours because she was not "priority". Traumatizing for all concerned. This used to be a good place and I certainly don't know what changed but it was a big waste now. read more

This is a continued story regarding my granddaughter 4 year old puppy, Winnie and her internal bleeding .After a night at the 24/7 Arboretum emergency clinic on 10710 Research Blvd. Winnie still was in pretty bad shape and might require an operation, so this is where Dr. Jami Becker, DVM,DACVECC at AVES Austin Veterinary on RR 2222 took over. They knew we were coming and took Winnie from me right away. After a thorough exam again, she was requiring a CT scan that would get to the bottom of the problem......hopefully. I left Winnie in their care and after calls to her parents who were actually snow bound up in CO. and me visiting her and talking to the doctor, Winnie was actually improving . They had her in the oxygen cube to help her breathe easier. Still no real reason as to what happened to Winnie, she was just improving with IV fluids and resting. She stayed with them two nights and on Saturday afternoon her parents were able to take her home to rest and take it easy. After six days of R&R Winnie came over to see her sister Coconut, and after smelling and smelling, then running a little in the house they were happy puppies once more. Thank you are two small words but they mean oh so very much. Thank you Dr. Becker and all the vet techs for being there with the continued help Winnie needed. Blessings. read more

Austin Veterinary Emergency and Specialty - Emergency Pet Hospital Near Me - Austin, Texas

No one wants to go to an animal emergency room. I had to go here the other day because my little Maltese dog ate (and swallowed) 15-20 big chunks of my foam mattress topper. He threw up a couple pieces but I knew he wasn't going to throw all of it up, so I took him here in hopes they could get him to throw up more. Short version of the story: they were able to get him to throw hope a lot more of it, and the next day he passed the rest with/in his stool, and he's in the clear now. Longer version: when I got there they immediately took him away from me, which was a little jarring, even though I knew he wasn't dying or anything. They left me to sit in the lobby. Now I understand this is just the way this hospital and probably every other animal hospital works. But when you take a human to a hospital, you can be in the room with them while they do a lot of their initial stuff (vitals, etc.). It's a shame it can't be the same way, but maybe it's the volume of animals they get, and shortage of rooms? If the latter, then one possibility is they could move to another location that has more rooms? I just hate the idea that someone's dog or cat is dying and they can't spend their last moments with the animal because of this practice of removing them from their owner right from the getgo. As for everything else about the experience - it was great. The only other animal emergency room I've been to was way worse (in every way) compared to this place. This place put that one to shame. So, out of the two I've been to, I highly recommend this place! All of the AVES employees were really nice and working as fast as possible. Animals started pouring in while we were there - including one big dog they had to bring in on a stretcher. Forewarning: even if you get there before someone - if their emergency is more urgent, AVES will prioritize animals in worse condition over yours. I agree with this practice, but it's something to be aware of. How quickly your pet is treated is pretty much luck of the draw. I was also considering going to Central Texas Veterinary but they didn't get as good of reviews as AVES did, so that's why I chose AVES. I'm glad I did. read more

Made an appointment several months in advance, paid a deposit, and they didn't have a room for us. The tech did the intake in the lobby which was less than ideal considering all that was going on with my dog. The important things going on she didn't write down. The unimportant things, she wrote down. made me wonder why she asked some questions if she wasn't going to give the pertinent info. to the vet. The vet was clearly in a rush. I provided my dogs records and he skipped an xray that answered everything, I pointed it out to him, and then asked about an xray. I said, "yes, it's the one I pointed out" and he didn't even try to look again. That problem was just ignored I guess? Charged more money for a test I said he didn't need because he just had it a month ago. He nodded his head and then just repeated himself that he needed the test. It was an invasive test and I said even though I don't have the record that I'm positive it was negative. He did the test even though I said no and shocker, test was negative. $200 more that's now gone. I was trying to explain a complicated issue and he interrupted me to ask his very basic question. I wanted him to have all of the info because it wasn't black and white and the vet interrupted me again and said "yes or no?" I answered and left upset because the problem could be more extensive or different entirely had he listened for 5-more seconds. Incredibly rude, but maybe it was just a bad day for them. In any case, it's $700 I'm out of for no new information and my dog is still suffering till we get in next week somewhere else. read more

They were so helpful from the start. They got a gurney to help get our boy out of the car & were immediately at work. We were super impressed with the private sitting rooms & the actual hospital area. Dr. Haraway was very upfront & honest with us which is always appreciated. Caitlyn blew us away with her knowledge of every single item we went over & how professional she was. We were kept in the loop just like we were told we would be. We (sadly had to) also use them for cremation & the package came out better than expected. The professionalism of the entire place & experience was truly impressive. read more

Austin Veterinary Emergency and Specialty - Sympathy card signed by the staff 3 - Emergency Pet Hospital Near Me - Austin, Texas

AVES treated my 2 dogs for injuries after a recent fight, but returned one of them with the catheter still in place under the bandage, causing her severe pain whenever she moved. There was plenty of time to get this right, as they made me wait almost an hour to pick up the dogs after being told they were "ready for pickup." When I told my wife I took the dogs to AVES, she was horrified-- they were the ones responsible for misdiagnosing her German Shepherd Willy with "nothing serious" in 2018 and not running the test for anal gland cancer. Another vet found a significant and obvious cancer some time later; Willy died of now-untreatable anal gland cancer soon after; and her Australian Shepherd Tex died of a broken heart from the loss of Willy not long after. Not making this up. I wish I were. AVES is responsible for the deaths of Tex and Willy and causing our recently-treated dog a lot of unnecessary distress. Extreme negligence in all cases. read more

Very slow process to get them checked out - For what they charge they should be better.

My husband was pulling up to the hospital as our sweet Berner took her last breath. AVES went above and beyond to help and put our family at ease. To us Bearjer was family, our baby girl and losing her had been incredibly heartbreaking. Reading their kind words and knowing they took the time to let us know that they are thinking of us is so thoughtful. We had three Vet clinics recommended this animal hospital and we could see why from our first encounter to now. We may live far from this facility but know it is absolutely worth it for our pets whom we love dearly. read more

Austin Veterinary Emergency and Specialty - Reading their kind words and knowing they took the time to let us know that they are thinking of us is so thoughtful. - Emergency Pet Hospital Near Me - Austin, Texas

Internal Medicine is the absolute worse at AVES. After spending thousands of dollars on pointless blood tests, my husband googled our beloved Cosette's symptoms and came up with an autoimmune deficiency. We contacted AVES and let them know based on her symptoms, we believe she has an autoimmune deficiency, but no, they wanted to do a colonoscopy to rule out something else. Well, another $3000 later and another negative test. We asked them can we treat her for autoimmune deficiency and how can we start treatment. They said she needed to be spayed and finish her vaccinations. We get her immunizations, and Cosette falls ill again with a fever, limping, and soreness due to autoimmune deficiency. At this point, we're scared to get her spayed due to her autoimmune deficiency. Well, right before we were taking her to get spayed, she got a low-grade fever, and we thought in a couple of days, she'd be back to normal and will try to get her spayed again. Well, the next morning, to our amazement, she had gotten worse. We took her to Aves to receive a phone call an hour later asking what type of care we wanted to do. Would we like an MRI to rule out meningitis? Are you freaking kidding me? Cosette could barely hold her head up. She could not stand. She could not walk. She needed treatment immediately, and they called us an hour later to ask us what we wanted to do. At this point, she lay on a cold, stainless steel table and died, died on their watch. We walk to the back, and her tongue is hanging out of her mouth, eyes wide open, barely gasping air, and they ask us what we would like to do. Seriously we can visually see she is gone and barely hanging on. We are devastated, crying, and the vet looks at my husband and asks do you want an autopsy to find out her illness. WTF!! That dog meant the world to us. We would've paid all the money in the world to keep her alive, but instead, you let her sit on a table for an hour before treating her! The lack of compassion and empathy that is shown from the moment you walk in the door, greeted by the receptionist who clearly hates their job because they are rude and cannot put a smile on their face. You walk in, and you feel like you are bothering them and that they can't help you. It doesn't take much to be kind. Oh and they never once reached out during all of Cosette's visits we had to send repeated emails and make phone calls to get test results and next steps. AND THE FACT THAT NO ONE REPLIES TO LESS THAN 5 STARS SAYS IT ALL. Dr. Lindsay V should find another profession bc she's not good at hiring vets that care about their patients or pet owners. She's a despicable business owner. I will say that Dr. Stein, who treats my pitbull for oncology reasons, is the most compassionate individual in that office. I will continue to have Felicity see Dr. Stein. For internal medicine, beware. Find another veterinarian!!!!! read more

Austin Veterinary Emergency and Specialty - Cosette with her sisters the day before her tragic death at AVES - Emergency Pet Hospital Near Me - Austin, Texas

My visit here was several months ago. Frankly it took several months of therapy for me to work through the traumatic experience I had here. It also took months for me to regain my dog's trust after his treatment here. I suspect it will be years before he's able to trust a vet again. Never before have I ever seen such a disregard for consent, ethical business practices, or basic human decency. In our first interaction with an older female tech, she was very condescending and not knowledgeable about recent research on surgery care. She was brusk and had terrible handling skills with no concern for Charlie's emotional welfare or body language, both of which are critically linked to physical welfare. For example she talked very loudly in small, echoey spaces, which research shows increases stress in both dogs and cats and decreases their chances of a positive medical outcome. I should note here I am both a canid biologist and a science based dog trainer. I have degrees, certifications, and over a decade of experience in canine behavior and biology and can easily and accurately read dog body language. They would not take basic vitals in the room, claiming it was required to take him in the back. Incredibly sketchy. Why can't they take vitals in the room like every other vet (emergency or not) I've been to? Before going in the back he was calm , relaxed and happy with no facial wrinkles, a relaxed body, calm attentive eyes, and a loose wag. When he came back from the back he gave a submissive grin, his eyes were darting around, his head was low and his body was stiff. His tail was straight and stiff down and he proceeded to hide in the corner and fearfully stare at every noise and sight. She clearly had 0 concern for how stressful this situation was for both me and my pet or how that stress could have medical implications. Now I have no problem with a 4-6 hour wait time. That's how emergency hospitals work. It's a broken system but it's the system we've got. What I do have a problem with is that we were left in a room for those 4-6 hours without providing any water, sedation, or pain control for Charlie. There wasn't even anywhere for him to lay down besides a bath mat on the tile floor. I'm incredibly concerned about what would have happened had I let them put him in a kennel for 4-6 hours. They also wouldn't let me sit with him outside or in my car and said I could only stay in a room for the 4-6 hour wait time. The room had floor to ceiling windows, meaning the already stressed out dogs inside can see every single thing that happens in the parking lot. Like when a woman paced back and forth in front of the window on a phone call for 20 minutes. It was also very loud. We could clearly hear every conversation, door, and clanging water bottle in the rooms and hallways nearby, which terrified my dog. Several people I saw were great, very calm, kind, and considerate. The girl who did the paperwork and the male tech in particular were awesome and Charlie was completely comfortable around them. The vet refused to walk down the hall to examine him in the room because she didn't have enough time, despite the research showing low stress techniques like using exam rooms and keeping dogs with owners improves medical outcomes. If they're really so busy they have to sacrifice patient outcomes for two minutes, they have an extremely serious understaffing problem and taking in clients at this point is irresponsible and reckless. Especially since she did come to the room when they brought Charlie back. How did that save time? When they brought him back, he was leaning as far away from her as he could on the leash. He then pinned himself in the corner, literally shaking in fear. The vet showed absolutely no empathy and had no concern for how emotionally distressed both me and my dog were. She then told me she had held him down and done multiple medical procedures on him without my consent, including an ultrasound and a blood draw. Not only had I not consented to the cost of these, these are tasks Charlie is trained to do. Tasks I would have 100% refused had they refused to let me be present. Again, why are they so afraid of their clients seeing how they treat our pets? Now the only reason I came to the ER was to make certain he was not in immediate mortal danger. I assumed his long wait was because he was seriously ill but wasn't actively bleeding out. Then, after 6 hours of waiting, the vet explicitly tells me, we knew he was fine when you first came in. Are you kidding me. I have just gone through six hours of absolute hell, being treated like idiotic dirt, and you knew the whole time that he was fine and didn't tell me??? Absolutely obscene. It has been months and I am still appalled by the treatment me and I my pet received here. We declined any further treatment, didn't run tests on the blood they stole without my consent, and left. read more

I am currently working in the Austin area visiting from another state with my furry companion. Unfortunately, she became sick and was suffering from constant diarrhea which then became even more worrisome when I realized there was a great amount of blood in her stool. She was uncomfortable and in pain and crying each time she attempted to use the bathroom. Of course, being so far away from home in a new city with no vehicle of my own to get around made finding a vet to see her quite hard as it was already late. I called a few places and settled on AVES based on their high Yelp reading and promising reviews. I called and after illustrating our plight I was told I was placed on a "incoming patients" list and that they would see me soon. A wait-time was never disclosed at this point in time. A very kind co-worker of mine offered to drive us the 30 minutes to this hospital and we arrived at 10pm. After checking in with the nurse outside (due to COVID-19 regulations) my dog very promptly proceeded to exhibit the very behavior that had prompted me to take her in the first place - diarrhea, crying and blood. I was then told that the wait to see the doctor would be 6 hours. I obviously was in shock but I totally understood. It was explained to me that there were quite a few emergencies that night all of which required more attention. I am an animal lover so of course I understood, I did not expect my pet to be instantly attended to especially when there was a dog that was "dying after being bitten by a rattlesnake" as I was weirdly told. I agree to hand over my pet and was told she would be monitored and cared for while we waited for the doctor to see her. Should her condition worsen, the nurse promised they would be there to assist her. Keep in mind, it's 10pm, I'm 30 minutes from my hotel and I have no car of my own and I was just dropped off. I explain my situation to the nurse and tell her that I would wait outside (again, due to COVID-19 regulations) - 6 hour wait? Fine. I would travel to the depths of hell for my dog so this paled in comparison. And so begins my wait... I sat outside and waited patiently as I knew what I had gotten myself into. Occasionally throughout the night, a nurse would exit the building with a different dog to go potty on the grass. They never looked at me or said anything to me unless I specifically asked for an update on my dog. As my sixth hour approached, I did not receive any notification that my dog was to be seen. Around 5am someone finally came out and explained to me that my pet was still having bloody accidents in the kennel but that in comparison to the other patients there that night, her vitals were the best so she kept getting pushed back. Again, I completely understood but was hopeful for 7am when I was told that a second doctor would arrive and that my pet would be seen at that time. Okay fine. Cool. I can wait two more hours... Around 730am my pet is brought outside to potty and they ask if I want to hold on to her until the doctor can see her. They check her vitals, she is doing well, but still having bloody stool. At this time I notice my pet's nose is skinned and slightly bleeding. The nurse never returns to to retrieve my pet after this. At around 8am I start to see more people arrive with their pets for their regular appointments and overhear various nurses say "we will be right out, should be about 30 minutes!" At this point, I had been waiting outside by myself for 10 HOURS. Why wasn't my pet being seen? She didn't even have priority over the regular appointments after I brought her in at 10pm the night before. After I had called to ensure she could be seen and after I was told she was added to a list of incoming patients. I was aware of the additional cost of being an emergency visit and I was prepared to pay this fee. I guess I am a glutton for punishment because I continued to wait until about 930am. I finally gave in and called the office as I had not been able to speak to anyone for about 2 hours and was told that IT WOULD BE ANOTHER HOUR TO TWO HOURS UNTIL A DOCTOR COULD MAYBE SEE MY PET. By this point, I had completely lost my voice after sitting outside in the dew the entire night. I could not believe what I was hearing. I was flabbergasted. I was angry. I was crying. I left. THIS HOSPITAL TOOK ADVANTAGE OF MY PATIENCE AND DID ABSOLUTELY NOTHING FOR MY PET. Even after seeing her suffer all night with diarrhea I don't even think they even gave her any fluids because later I discovered my pet was severely dehydrated. I was finally able to secure a Lyft ride back to my hotel around 10am and thankfully found another vet clinic that was able to assist me later in the day. I'm sure most of you realize that being able to secure a same day vet appointment is virtually unheard of so for that, I am forever thankful. To AVES - not so thankful. I'm sorry to say that I have never felt more taken advantage of my entire life. read more

Austin Veterinary Emergency and Specialty - Skinned nose after getting my pet back from this hospital. - Emergency Pet Hospital Near Me - Austin, Texas

Over the past several months, we have sunk thousands of dollars into AVES for our rescue, Cosette, all to have her die on a cold metal table. At AVES, your dog is a revenue stream. I wish i had fewer stars to give. She had worms when we picked her up in October and the puppy package of shots put her into a serious spiral resulting in sluggishness and fevers. 2 nights of hospitalization and a battery of tests around Thanksgiving, some of which were sent out to Duke University and Texas A&M wracked up 4K and no results. The only thing we had to show for it was a cancelled vacation, putting off dental work, and very scripted responses about how these tests rule out other things, blah blah blah. Our regular vet recommended an internal medicine consult at AVES So, on December 16, we went in for the consult. Their team took my dog out for a potty break. I watched from the waiting room as they let her get away and run through the parking lot, nearly losing the dog. they would have lost our dog, had I not been there, running top speed, through the lot and into the wooded area, where I jumped down from about 8 feet. The people I was on a call with when it happened were shocked. The crowing jewel was when charged me 9 dollars and change to dispose of a poop sample. Our other vet always asked if we had one when we came in, and I just started bringing them as a matter of course. Our regular vet didn't charge disposal fees. Your sweet baby puppy is a revenue stream. They recommended a colonoscopy, another 3K, gone. Nothing to show for that. A few more tests, the results either took weeks to come in, or did not come in. To their credit, they did credit us back for the test that did not come back after about 6 weeks? No diagnosis, no treatment suggested. We finally started collecting all of her symptoms, when they presented, temps, and offered up any research we found and only then, did they grudgingly start to accept that it might be auto-immune, after trying to talk us our of it. And then grudgingly told us to bring her in, once she was fixed and they would start her on steroids. We finished her round of shots, she got sick again. And oddly enough, Rimadyl, and anti inflammatory really did the trick the time before last. We were trying to get her into Emancipet at a rolling clinic, because we couldn't afford another 1K to get her fixed. And after several cancels, I was going to take 5/3 off, get her fixed so we could finally start the steroids. Her symptoms had gotten milder, or at least we knew what to do when it happened. So we thought. Fever started 5/1, by the morning of 5/2 she was at 105 and really sluggish,like the time we had to leave her there for 2 days. I rushed her to AVES and dropped her at about 9? Apparently, she laid on a metal table virtually unattended waiting for attention and a consult. After several phone calls, I finally asked them to just do something, that something was a steroid shot, probably much too late. By 12 we got the call to come in and put her down. All the while the vet was trying to sell us a 3K MRI and other expensive other tests, that, once the Neuro finally looked at her, said was not needed. And that her autoimmune/inflammation had spread to her spine and brain. The first time I heard them say it unprompted by me. And much too late. And while our dog lay on that cold table, the vet was still trying to sell us 'really expensive' autopsy to find out what the problem was. It would have been slightly less inappropriate for him to have graphically described having sex with some rando in a 6th street bathroom while I was trying to choke back tears. After her euthanasia shot, she did not just drift off, she gasped and choked which just sent me into choking sobs again. On the invoice, they have "Our deepest sympathies, 0.00." Worth every penny. You have the souls of accountants. May the owners of AVES and the people who abandoned our dog share the same space in hell chased by vacuums forever. Our regular vet sent us a card, signed by everyone personally the very next day. In nearly any situation, you should avoid this place. We do have another dog, and the original oncologist was awful, clinical, and overpriced. Dr Stein in oncology is an asset to this organization. Experienced, Compassionate, able to explain the treatment and give owners the information they need to make a solid decision. The rest of your team should seek to emulate Dr Stein. read more

See all