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Austin Veterinary Emergency and Specialty

4.0 (452 reviews)
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Services - Austin Veterinary Emergency and Specialty

Emergency pet hospital

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Patrick W.

Raced all the way from home this morning. Maybe 25-30 mins depending on traffic. It was record time as we were disheveled; rushed through front doors at the vet. Seizure happened the entire drive over. All attendants were terrific as they approached us and got our pup through the emergency room into the back where they can treat her. Staff was courageous and gave their 110%. A great big Thank you for all that you do for our pets.

Pic from AVES of my baby.

I would give zero stars if I could, but the one star definitely goes to office and tech staff. I will start by saying my experience with Dr. Dolan has been aweful. I was hopeful after the initial visit, but then I never saw or heard from Dr. Dolan again despite multiple requests to have him come out during my dog's visits or call my husband or I to discuss the treatment plan. $3500 later and I still don't know what to do with my dog and still haven't heard from Dr. Dolan. This experience was nothing short of emotionally traumatizing for me, and my dog had to go to the ER once and responded poorly to half of her treatments. This all happened within the last couple of months. (Sept-Oct 2025). I also requested on multiple occasions to speak with an office manager, whom I was told would call me and never did. Also, it would normally take days to hear back from Oncology, yet when I didn't immediately pay my bill I had them texting me at 2AM asking when I was going to pay. 2 a.m. HUGE shoutout to Charlotte, Elena, and Rebecca. There was one other lady at the front desk that was awesome, but I never got her name. These individuals helped make this experience bearable. Forever grateful to you ladies.

Rachel S.

austin emergency & specialty took such amazing care of my dog when he fractured his toe. from the moment we walked in, i could feel that this was a clinic run with real care, efficiency, and heart. everything was clean, calm, and organized and everyone on staff just radiated skill and compassion. every person i spoke to from the front desk to the techs to the vets was kind, clear, and present. they took time to explain exactly what was happening, what the plan was, and what to expect, and somehow made a really stressful situation feel manageable. i could tell my dog was being looked after by people who not only knew what they were doing, but who truly loved animals. i left feeling deep gratitude - not just for the medical care, but for the energy they carried throughout the process of caring for him from beginning to end. highly recommend this place if you ever find yourself in a petmergency. they made something heavy feel much lighter.

Her unprofessional opinion of owner and record

Dr. Eleanor Brown was very unprofessional, rude, condescending, and completely lacked compassion for our 16 year old cat. She wanted to put him through multiple tests that were unnecessary because we had already uncovered what his underlying problem was. We simply needed her to address whether or not we needed him on additional medication. I am very familiar with CKD and she kept trying to treat me like I did not know what I was talking about. Running a bunch of tests on an elderly cat is not improving their quality of life.

Visiting Jax after hours in the hospital. Thankful AVES is so understanding of after hours visits
Alina N.

My dog, Jax, is epileptic and has been going to neurology at AVES regularly for the past 2 years. The staff is great and Dr Sutton is an amazing Neurologist who genuinely shows care for Jax. When I was here last month, Jax got stressed and started seizing and the staff jumped on getting him cared for. This was a more serious seizure where he turned blue from having a hard time breathing. They kept him overnight and I was so worried, I booked a hotel nearby and they let me visit him several times so he wasn't alone without me for too long. I got to sit in the back and cuddle him for 30 minutes and it made me feel much better. Jax takes meds 7x/day and I had issues with his prescription which is a big deal because a missed dose can trigger seizures. The staff worked diligently to work with Walgreens to transfer my meds asap. It was very complicated and I'm grateful they wanted to help me. I really trust AVES and Dr Sutton with Jax's care.

My cat, Drogo.
Meridith S.

I brought my sweet boy, Drogo, here after my regular vet got some concerning bloodwork back for him and recommended AVES. He was hospitalized and under the care of Dr. Miller for a few days, and I received thorough updates twice a day both from her and the overnight doctors. Unfortunately, my boy's kidneys and heart were failing, and Dr. Miller explained the options and possible outcomes in a very caring way. I made the impossible decision to let him go. The staff let me spend as much time as I wanted with him in a private room before Dr. Miller helped him over the rainbow bridge while he was still in my arms. I was given options of different memorial packages, and was able to pick his ashes up a couple of weeks later. Losing a pet is one of the hardest things I've ever been through, but AVES offered a caring and supportive environment in which to do so.

Soren able to rest during visitation once he was feeling a little bit better
Melissa T.

I cannot express my gratitude for AVES. Drs. Becker, Mix, Secor, and others, in addition to the technician team, all collaborated to help save my boy from the strangest case of caustic/chemical exposure resulting in aspiration pneumonia that I've ever dealt with or seen. The team goes above and beyond to ensure that their patients are comfortable, loved, and succeed in treatment as best as possible. They gave my boy his best chance and provided exceptional care. He's with me today because of them. The reception team is welcoming which makes entering in an emergency a bit less intimidating. They were also warm and kind each time I came in (sometimes multiple times a day) to visit my pup. I cannot recommend them more when you have an emergency and need somewhere to turn. It's always a high anxiety/stress situation, but having the peace of mind that your baby is in the best hands helps alleviate some of the fear.

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17 days ago

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Thanks, Michelle! We appreciate you taking the time to leave a review.

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8 months ago

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Thank you for your generous feedback, Trinity-Analise!

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8 months ago

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11 months ago

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2 years ago

Fast thoughtful care for our dog Lucy. We drove in from Smithville and were happy with the care.

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5 years ago

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1 year ago

Very slow process to get them checked out - For what they charge they should be better.

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4 years ago

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3 years ago

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3 years ago

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5 years ago

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Ask the Community - Austin Veterinary Emergency and Specialty

What is the cost of a consult with Dr. Menke (veterinary dentistry)?

Thank you so much for reaching out, Melissa! We’d love to provide you with more information about a dental consultation with Dr. Menke. Feel free to give us a call at 512-343-2837 and we’ll be happy to answer your questions.

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Review Highlights - Austin Veterinary Emergency and Specialty

I brought my sweet boy, Drogo, here after my regular vet got some concerning bloodwork back for him and recommended AVES.

Mentioned in 204 reviews

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We knew our 14 year old golden retriever, April, wouldn't be with us too much longer. It still felt…read moreunexpected and we had to look into our options on short notice when her health deteriorated rapidly. These folks could not have been more caring and compassionate at every step. They were responsive and scheduled an appointment around our needs. They care and it shows. Everything is done in your home, eliminating the anxiety on your pet of going to the vet. I hope I never have to call them again, but I'm very grateful knowing they are around.

Going with this service was the best thing I've ever done for my baby. Dr. Breiana is an absolute…read moreblessing to the world. When she arrived, my baby had a rush of energy and wanted to play outside in the grass. She assured me that it was okay to take our time and let her enjoy outside one last time. We sat and she listened to my stories about her life, and when she wanted to go inside, we went in and she was given the sedative. She was so peaceful and laid in her bed. Then, she passed while the doctor and I talked about her life and how wonderful she was. It was the hardest day of my life, but the easiest day of my sweet baby Gracie's. It was worth every penny. I have never seen such a peaceful ending. There are not words big enough to communicate my gratitude. The end of her life was so sacred, which is more than most of us people get. This has helped my grieving process immensely. I know for certain this was the best ending that could have been for my sweet angel. Thank you so much.

Austin Veterinary Emergency and Specialty - emergencypethospital - Updated May 2026

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