When our Doberman, Hopper, tore his Achilles, we were referred to a board-certified surgeon. The total costs for a required clotting test, an MRI and the surgery was almost 7000.00. There was no way we could afford that, but also no way to break our daughter's heart. We found VSS through Yelp and called immediately. All in, surgery, meds, and post-op we paid less than $2200.00. LeeAnn, who was the first person I spoke to, was encouraging, detailed in her instructions to care for our dog before surgery, and clear about the records I would need to provide before the first visit. From the time I entered the facility, I was very impressed with all the staff. The surgery went well, the post-op visits were thorough and clear in noting progress and next steps. Unfortunately, in the recovery process, I accidently hit my dog's let getting him into my car. I was in tears, and they were very empathetic and assured me Hopper would be ok. True to their work, Hopper has regained his name - running, hopping onto furniture and our deck. I have referred our co-worker and another acquaintance to VSS. They were both very pleased as well with the price, the service, and the outcomes. read more

I guess you get what you pay for. They boast themselves on being the most reasonably priced TPLO surgery place in the CenTex area. What they lack is empathy and care for their clients and the pets that ultimately need care under their facility. We called to book a surgical consultation last week and missed reading these 1 star reviews before. Right from the start, the receptionist had a condescending tone with us (What does your GPS say your exact ETA is, Dr. L is about to leave!) Noting that we were only 10 mins late because of traffic. Then the whole vibe of that place is off. It didn't feel genuine at the appointment that they really care about our pet even though we are essentially walking in to pay them for their surgeries. The final test of their lack of client service came yesterday when we tried to book a surgery date over phone. When they learned that we will be going through our own financial payment plan and not theirs, the front desk manager and receptionist lost their composure completely and started patronizing us saying things like "I am not going to spend an hour on phone explaining to you how financing works and you will not be speaking to anyone anymore and not coming to our office ever again." Marian Romero needs some serious customer service training as she sounds like this is the first ever managerial job she has held. It seems like they are making profit hand over fist so don't really care too much about treating their clients well. Paying less doesn't mean giving up your dignity for anyone. Isn't their first promise to "cause no harm" as a vet practice and doesn't that include their words and actions too? I shake at the thought of how they might have treated our beloved pet if we had decided to go with them. Run don't walk from this location!! read more

The front desk receptionist and manager Marian Romero were both extremely rude! We were about to set up an appointment for TPLO surgery for our dog when the front desk person sounded upset that we had secured our own financing instead of going through their own program. When we assured her that our financing was in place, she told us the VSS would not go along with those terms we had already secured (0% financing for 24 months) and that they would only offer 6 months to 1 year of financing. Her tone was very condescending and borderline rude ("You obviously don't know how financing works!") and then she brought in manager Marian Romero into the conversation who became even more rude (I'm not going to waste my time explaining financing to you!") and then finally "We're not going to offer you any services here because you're arguing with me." If you should use this business for your surgery please be aware that the front office staff and this manager Marian Romero is incredibly rude and has no customer service etiquette and will likely argue with you quite abrasively and test the limits of your decency. In our case, instead of politely clarifying the issue they had with our financing arrangements that we had already successfully made in advance, they seemed to imply that we had done something wrong which we hadn't and that this was somehow interfering with their preexisting contract with the financing bank. Why does the service provider get to object to our privately secured credit terms ?!? How incredibly sketchy! They were willing to lose us as clients over this phone call instead of politely explaining the issue to us! The manager Marian Romero is doing a disservice to the business by both treating customers so poorly and also hurting the business by declining service to clients who are in need of help with their injured pets! It was a shame that her poor managerial and people skills led to us having to part ways and look for a new surgery provider elsewhere. Business owner Kirk Lewis should be aware that Marian Romero and front desk team need training and are hurting your business's public profile. You really want to run a business this awful way? Buyer beware, y'all!! read more

We contacted their office for a consultation for a torn ACL. When someone returned our call, she advised us that the vet technicians are the ones that review surgical consultation and refused to provide us with a appointment.. She was very rude and was frustrated when we explained that we wanted a consultation with a veterinarian before the surgery to explore surgical solutions. The the person returning the call said that vet techs are trained for this and that we could only meet with the surgeon after the surgery. She insisted that we either book the surgery without the consultation and meet the doctor afterward or she would disconnect the call.. mind you she has not reviewed any x-rays or medical notes, but is willing to book a surgery? I have concerns about post surgery and it has already been very difficult to reach someone within the clinic, however she also hung up on me. I have major concerns based on the conversation I had with their employee that a surgeon or a licensed veterinarian may not be involved in my Dog's case prior to a completed surgery.. I have shared this with two other surgical veterinarians, and both indicated this is red flag behavior! Additionally read their negative reviews and the reviews that are not recommended by Yelp and you will see this is a clear pattern. They were very rude to me, hung up on me and informed me that I would have to do a consult with a vet tech not a licensed veterinarian or the surgeon in this case . Even if they claim to offer the cheapest surgeries in town, surgery and your dog matters and I would do my homework first. Also, they get a lot of their negative reviews taken down! read more

Amazing staff and doctors. I went to several other vets that advised me that my dogs leg was too far gone to be repaired. This was my last hope and they really delivered. They had my poodle walking and running again on all fours! read more

I consider this one of the most important reviews I've written because of the time, money, care, etc that went into the overall TPLO process. So buckle up. My pup tore her ccl sometime back in May 2022, she's a 6 year old pit, about 60lbs, and sometimes thinks she's more athletic than she is. I was moving to Austin a month later so I had to put treatment on hold. After arriving, my vet confirmed that she believed it was a torn CCL. I started digging in to do research and found VSS. I first went to them and, honestly, that first experience was terrible. My pup was never a huge fan with vets but she was mostly okay but I think the move brought her to another level. They take her back to the exam room without me, which was rough. She ended up letting go of her bowels and then broke her dewclaw. So the "tech/front desk staff" came out and told me they had to sedate her to fix that and would use that time to also xray her. It was overwhelming and honestly planned on never looking back at this place. The office manager did tell me on the phone they should've decided to delay the appt so I could bring her back in on trazodone or have sedated her from the beginning. They gave me a quote which included every single little charge, not just for surgery day but also for follow ups and PT. I went on my way to go find a board certified surgeon, well I went down that path and went with the most well known group in Austin. They offered up one of their new surgeons, who wasn't yet board certified, and everything would need to be done at my vet. The cost was higher and included only the surgery, no follow up, no PT. I joined some TPLO support groups on Facebook, found people who used Dr. Lewis and eventually decided to go back. This time we were prepared, she was on trazodone to go in for surgery. Dr. Lewis called after and confirmed it was successful. He checked her other leg while she was down (due to overuse, sometimes the tear happens in the other leg) and told me to keep an eye on it. I picked her up and we started our healing journey. ***one thing to note here, work with the front desk staff on or before surgery day to book all follow up and PT visits, it can be a bit confusing*** She did well recovering. Having the ipportunity to go back in and have her PT sessions as well as knowing the vet was looking at her progress was in immeasurably valuable. They did the watertreadmill and sent me videos. They gave feedback on next steps like increasing walking times or doing exercises at home. By the 8 week check up (I think it was 8) she was cleared to continue slowly working up to full activity and no more PT was needed. I didn't use all my sessions so I actually got money back. After each session, the PT brought her out and gave me an update and gave me a chance to ask questions. I did get to meet Dr. Lewis at least once during these follow up visits, I do believe it was the first follow up. Also, by the end of these visits, no more trazodone was needed because she was going in just fine. Surgery was mid- August 2022. I am writing this mid-March 2023, so 7 months later. Here to report we go on weekly 3 mile hikes to Turkey Creek and Walnut Creek without any issue. Her leg muscle seems to be fully restored and we have no problems, like she was before tearing her CCL. We do avoid dog parks because, while I'm confident if I need to go back to VSS, I'm not looking for more surgeries for her. Her scar is super minimal, you honestly wouldn't know that she had this done. I'm so thankful to Dr. Lewis and his team. So happy I chose VSS. For those who need these for their dogs: 1. I am single and alone, so recovery was fully on me. 2. I live on the 3rd floor with no elevator, I got stronger during this time but I did it. She was good to use stairs pretty quickly, just super slowly. 3. The recovery support provided at VSS was the most important thing as her owner. You can get through this! read more

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I can't recommend them enough. Just got back from my dog's final check-up post-CCL repair surgery and he's good as new. VSS provided us with so much helpful and organized information beforehand, so we were extra prepared and it made the whole process so much easier. Dr. Lewis did an amazing job, but I also want to shout out the staff. When my dog got sick a day before his scheduled surgery, they were quick to move things around and get us re-scheduled within a week. They were GREAT at handling my small but mighty dog - he's an angel at home but a demon at the vet, and it's always a struggle. The staff was unflappable but also gentle with him, and I'm so grateful for them. It's great it is to see a business that's not trying to make a buck. VSS takes efficient steps to reduce costs for patients, without lowering quality of service. No vets/surgical centers that I found came close to the affordable prices of VSS, and they saved us thousands of dollars. THANK YOU! read more

I've used them twice- affordable, friendly, great service. First time we lived in Austin, second time we made the 2 hour drive just to use them ! Highly recommend! read more

Veterinary Surgical Solutions - Bertha recovering after surgery - Veterinarians Near Me - Austin, Texas

Horrible experience here, office manager and the woman that answers the phone are so rude, I asked them to have the Dr. call me, and they said they wouldn't even give you the message. Well, I would like to speak to you personally Dr. Lewis, if that's not too much to ask. You must be aware of the front desk issues, other people in the comments have reported the same. As far as my request to just put your eyes on Honey's happy tail, I really just wanted to know if it was an emergency since it's black on the tip. But realize after spending $3500 with you, that was too much to ask. I know you gave me a quote for docking ($1100 is expensive!) but I can't afford that, and just wanted an opinion on how you thought it was healing since she's been wearing a "tail saver" - btw which I highly recommend for any dogs suffering with happy tail. She'll need an additional hip surgery at some point, and I will never come back to your establishment. It's sad that your office culture is to treat clients badly when we actually pay their salaries and deserve respect. You may be a good surgeon, but your staff will make sure you don't have repeat customers. Call me please, I would like to discuss this further. read more

We attempted to get our pup fixed up here with Veterinary Surgical Solutions and I gotta say we were surprised and disappointed at the front desk staff there. I completely understand Dr. Lewis's desire to help the community at an affordable cost, but the front desk staff is just rude and confrontational. They accused us of the same; but we were put on the defensive nearly immediately. I attempted to escalate my concerns to management via LinkedIn but when the Doctor read my letter, I got fired as a customer. So Dr. Lewis is complicit in this business decision and he is demonstrating that he does not care and is fine with his front desk staff as they are. I don't want to hurt anyone's business, but I have to share my response because I found several others saying the same thing. I am not sure how this vet clinic has so many stars on here. I'm sure some liquid therapy will help. read more

My dog died from an easily diagnosable, yet neglected to be considered metastatic cancer 2 days after his surgery at VSS. After a poor recovery experience, I brought him to the ER where on a simple chest and abdominal X-ray they discovered he had cancer in his lungs, pancreas, and bladder. During no part of the surgical evaluation appointment was it recommended to me to have any additional imaging done prior to the surgery. I would have NEVER put my dog through a difficult surgery knowing he was riddled with cancer. During the entire process, before and after the surgery, I was never allowed to meet the surgeon, which I felt was very cold and odd. My pet was a senior dog, and I was not able to have a realistic conversation with the surgeon about the potential prognosis of the surgery. I was going back and forth on whether to do the surgery or not, and provided zero resources to make an informed decision. During the eval, all communication was through the tech in the lobby of the clinic with her going back and forth through a door with every question I had. I wasn't even allowed in the exam room for the appointment. After the surgery I received a 30 second call from the surgeon saying everything went fine. No one called to follow up on how he was recovering the next day, which was not well, and they don't have any on call or after hours phone line, even for triage questions. The lack of hands on and compassionate intake and follow up is beyond disappointing I realize this is a surgical clinic whose job is to do surgery, and I am by no means blaming them for the death of my pet, but holistic and comprehensive medical care should include education and consideration on when NOT to do surgery, for example on a dog with metastatic cancer. read more

I highly recommend VSS. The staff is very kind and knowledgeable. Dr. Lewis is a very skilled surgeon. They have physical therapist (John)for recovery. He is amazing Much Love Darby and Tracy Ford read more

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Beyond happy with Dr. Lewis and all of his staff. From the beginning until our puppy was released from care Dr Lewis and his staff were reachable and ready to give advice. Make sure to read all the emails and watch the videos. They contain a lot of answers to your questions. read more

Veterinary Surgical Solutions - Veterinarians Near Me - Austin, Texas

RUN RUN RUN from this place. What a miserable group of people. We drove from Kyle and were 12 minutes late due to a traffic accident, we had left in plenty of time, and because we were 12 mins late they tried to punish us and our poor dog by not only wanting to bump the appointment from 7:30a to 8:45a, they refused to hold our dog there. In other words they wanted us to sit in the parking lot for an hour because we were 12 mins late. If I could give zero stars I would. What a shameful doctor and clearly a place that has demonstrated they care little about pets and more about money. I hope this review can save at least one pet from this unprofessional and appalling place. We immediately called Heart of Texas Veterinary who was able to accommodate us. Please consider Heart of Texas over this place. read more

VSS are is our go to when it comes to our beloved staffie Raphael. He has torn both ACL in the past year. Dr. Lewis and his team provides the best medical care at affordable prices. We also opted for the physical therapy and it made a big difference on his recovery. They are very caring to Raphael and accepted his craziness. We highly recommend VSS for any surgical care and thanks to them Raphael is back! read more

Veterinary Surgical Solutions - Graduation Day - Veterinarians Near Me - Austin, Texas

I'm not really sure why this transpired the way it did, but it did and I'm still quite annoyed nearly 2 months later. I called VSS to schedule our dog for a consult, and they told me I needed to go online, fill out the forms, etc. So I did, had the records sent, waited several days, and finally got a call back. They told me that they wouldn't even take our dog because he had orthopedic surgery with someone else, and now that he's having an issue years later, it's basically that surgeons problem and I had to go back to them. I cam here because our dog is having a problem due to the gross negligence of another surgeon, and after returning to them, again, they too, sent us away to another orthopedist because they don't know how to fix it. I came here looking for help with a very delicate situation that has left our dog crippled, only to be turned away without even hearing us out, or seeing him. Highly, highly disappointing. read more

Dr Lewis and his team are absolutely incredible people! It's so obvious how much they truly care about the pets (and the people!). Dr Lewis, Terry, and Marion have provided top notch customer service, communication, and care with every interaction I've had. My cat's PU surgery was a fraction of the cost other places would have charged, and I know the VSS staff are amazingly talented and skilled in what they do. They have truly gone above and beyond for me and Phoenix, and I am forever grateful. I would HIGHLY recommend them for any procedure. Thanks, team! Keep up the good work! read more

Veterinary Surgical Solutions - Veterinarians Near Me - Austin, Texas

Impersonal, assembly line care. I work with an animal sanctuary that probably has 20 animals a year that need extensive surgery of one type or another. We are a nonprofit so we are always looking for more affordable options. To use a department store analogy, we're always looking for a "Target" rather than a "Nordstrom"--lower prices but still pretty good quality. This place is.closer to a Dollar Tree. The first time I took a dog to them, I never even saw a vet. A couple of receptionists took the dog in the back without talking to me at all. After the surgery, the same receptionist types brought him back out and handed him off to me with only the bare minimum of care instructions. Follow-up visits were the same: totally impersonal, no hint of an actual vet, and no opportunity to ask any questions. The next dog we tried to take to them had been hit by a car and had a broken leg. We tried to send them x-rays from our regular vet (something we've done multiple times with other surgical vets) to see if surgery to repair the break was needed, but they wouldn't even look at the x-rays unless we brought the dog in. I can understand needing to examine the dog eventually, but we're nearly an hour away and just wanted a quick impression as to whether there was any point in finding a volunteer to transport the dog. Of course we would have been happy to pay an appointment fee to get them to look at the x-ray, but got no further than a bored receptionist referring us to their online appointment request. By the time we sorted that out and got them to actually look at an x-ray, too much time had passed to consider surgery so we ended up treating that dog elsewhere. Finally, today we attempted to take another dog that has a potentially life threatening problem and appears to be in pain. I drove an hour through construction and rush hour traffic, unloaded the dog and his wagon (he can't walk) and wheeled him.into their office exactly 9 minutes late, only to be told they couldn't see him anymore. While that was certainly very irritating to me (and even more irritating for the dog!) if they are stacking appointments so close together that 9 minutes meant we had missed our window, I'd rather take the dog somewhere else anyway. It might be more expensive to find a vet that will actually talk to me and spend more than 9 minutes examining my dog, but I think that will probably be money well-spent. Affordable doesn't have to mean cut-rate. There are better options out there. read more

We found a dog that had been dumped near our home. She had been shot with pellets and both hips were injured & healed. I took her immediately to my vet, thinking there was no way that we would keep the poor dog, but wanting to get her back to good health before trying to find her a home. My vet group quoted me $5000 for hip surgery. I cried because I knew no one would adopt a pet so injured and the shelter would definitely put her down. When I got home, I started googling for options and found VSS. I took Mollie to VSS where she underwent a Femoral Head Osteotomy on the worst of the two hips. We were told that large dogs generally can't have both hips done because they tend to lose their stability. The surgery cost me $2100. We spent the next 3 months doing rehab at a cost of $800. Now, we have a very spoiled, very special, addition to our family. We would not have her in our lives if not for the compassionate team at VSS. Because they made this surgery affordable, they saved her life! So, when my cat needed to have a mass removed from his leg, I immediately called VSS. I expected him to be in a lot of pain and have weeks of recovery, He recovered so quickly, it was surprising. We have been very pleased with the care at VSS. read more

Please, if you're considering taking your animal to this place, please take into consideration the bad reviews that are left here. I wish I listened. I have 5 animals that have lived with me in 5 different states and by a very, very, very large margin, this was the WORST vet experience I have ever had. You can tell that the front desk receptionists have a proclivity towards dealing with unhappy customers because they have their excuses for unprofessional and impersonal vet practices locked and loaded and ready to fire at the first mention of dissatisfaction let alone a complaint. In my initial confusion with learning that you do not get to speak with the surgeon AT ALL through the pre-check exam or on the day of the surgery but that the Doctor might give you a measly phone call post op, they were very quick to meet that initial confusion and concern with "If you do not like the way things are done here, you can go elsewhere." Which set the tone for the rest of the visit. Against my better judgment, I continued on with the exam. My dog was behind closed doors for (truly no exaggeration) 3 minutes and then they brought her back out to tell me that I have to spend "well over thousands of dollars" for surgery. (I didn't wait around long enough to hear the estimate) When I started to ask questions about the specifics and especially the thoroughness of the exam, I was reminded yet again and with attitude this time, that I can take my dog elsewhere. At that point, I paid them for their ohh soo diligent and professional exam of my dog and walked out. I only spoke with one of the two receptionists there but the grown woman that I did interact with had the professionalism and demeanor of a teenager that's there just for the paycheck. If you treat your pet like a number, then this is definitely the place to take them because that's exactly how they'll treat them there. All they care about there is money and numbers and it's so painfully apparent once you're there. They see dollar signs walk through the door as opposed to a person with their whole world on a leash. However, if you do treat your pet like a member of your family or like one of your children, I beg you to stay clear of this horrible place. Don't waste your time and cause unnecessary stress to your pet like I did. Had I listened to the other bad reviews that this business has, I wouldn't be here writing my own. read more

Dr. Lewis and his team are amazing! Took my Boy Rowdy in for patella surgery. Not only did they take care of his patella but Dr Lewis helped get us a diagnosis that we have been trying to figure out what's been going on for the past 2 years. read more

Veterinary Surgical Solutions - Veterinarians Near Me - Austin, Texas

Really appreciate the work the Vet performed on our barn kitty. She had a femur fracture and he did amazing work at a much less rate than others in the area. They really care about animals although we had some issues with attitude from the lady on the phones, everyone else was great. read more

The repetitive dishonesty and cowardice of this business has driven me away from what could have eased my aging dog's pain. I initially contacted this office in Summer 2021 for the treatment of my dog's torn CCL on her right leg. Anybody who's had experience with this knows it's an excruciating experience for the pet and the parent, so I was quick to seek treatment. I had trusted that their website displayed the true and correct pricing for their supposed "all inclusive package" for an CCL repair. If anything, I thought that their website price would be honored as advertised. However, I quickly realized that this corporate establishment was quick to sneak in hidden fees, attempt to convince me of more services, and immediately negate every assurance that I had with them. They repeatedly argued with me about their stated prices that I had tried to confirm online, over the phone, and even in person. Their claim regarding physical therapy being included had an additional charge post surgery, even though it stated on their website that it "includes initial rehab evaluation, 8 rehab sessions and any expected post-op exams/x-rays" (TPLO, https://vssaustin.com/price-sheet/); at the time, I thought it was too good to be true, only to confirm that it was not really true after all. I asked for honesty, but all they gave me were excuses and lies. In one conversation, I recall that a staff member had called me to report that the doctor had detected tears in both CCLs. I was distraught and asked for her opinion on what I should do, too caught up in my fears and worries to realize that I was really talking to a saleswoman in disguise. She told me that the doctor can take care of both CCLs a few months apart from one another. I asked verbatim, "Does this price cover both surgeries?" and she responded positively that it would cover both legs. It was a mistake to not get that statement in writing or some form of record, because come surgery day, I asked once again as confirmation and was told that I'd have to pay for each surgery separately. Dr. Kirk Lewis gave me a follow up call to inform me that the operation went smoothly; I took this chance to ask him about what happened to the left leg. Interestingly enough, he said that he didn't see anything wrong with it and that an additional surgery wouldn't be needed. Post surgery, I went to retrieve my dog and was confronted with fees that they had forgotten to mention prior. I felt I had no choice but to pay it since the service had already been completed. They then asked me whether I wanted to do physical therapy which I had previously seen was part of the package. I agreed, but the staff immediately told me that I would be billed for extra. This was incredibly sly of them, so I pointed out the discrepancy, only to be told that what I paid for was the surgery; the therapy would be an entirely separate entity. Even after my bad experience, I couldn't deny that Dr. Kirk Lewis is a very skilled surgeon and his repair on my dog's right CCL was immaculate. I was willing to give him another try in May 2022 after my dog's left leg tore a year later. Knowing that this practice would falsify prices again, I called to confirm costs and to get a full breakdown of necessary services, only to be rudely directed to the FAQ and be told to refer to it by the owner himself. I still cannot fathom how Owner Kirk Lewis and Manager Terry Hackworth feel like it is necessary to blatantly lie to patients who are asking for candor. If the upfront price were true, he would be worth every penny. However, the dishonesty continues to affect customers and even more so, our pets. I'm severely disappointed in both the legality of this practice and the moral alignment of the staff. I had assumed that any veterinary institute would have been putting the benefit of pets first and foremost, but I can see now that this isn't the case. To end this review, I've since been blacklisted from this clinic for "talking about prices" during my visit, which should be any pet parent's right to do in order to be prepared for much needed care, and my dog is still without treatment. I hope this review dissuades any other family from trusting this office with their beloved pet. The amount of pain my dog is in because of their stalling and lies is unacceptable. It should not be on the patients to distrust and question everything that staff say, nor is it correct for the business to take advantage of their patients' trust. People who prey on the vulnerability of others and hope that they'll just accept any terms necessary are truly vile. Choose another place, one you can trust with your loved ones. read more

Veterinary Surgical Solutions - Veterinarians Near Me - Austin, Texas

My dog tore her ACL/CCL and needed TPLO surgery. The cost our veterinarian quoted was prohibitive so I was looking for an alternative when I found Dr. Lewis and VSS. They quoted $1,000 less than our vet, and included all the follow-up appointments and physical therapy in that price. Scheduling everything was very easy, the staff members I talked with were compassionate and sweet, and Dr. Lewis did an amazing job on the surgery. I can't even find the incision and the surgery was only 2 months ago. My dog was in their office twice a week for more than a month for physical therapy and follow-up exams, so I felt confident that if anything was going sideways, they'd catch it and tell me what to do. Because of all the good reviews I read, all the info the VSS staff gave me, and the staff's responsiveness over email and phone, I was comfortable not meeting Dr. Lewis in person before the surgery. I did meet him after the surgery, and he is lovely. It seems like he just wants to focus on maximizing the service he provides -- operating on animals -- instead of spending time answering questions from pet owners, which his staff handles. As a business owner myself, I really respect that he set up a practice in the way that works best for him, especially since he passes savings on to his patients. It really makes this more affordable for more people and their pets. I recommend VSS without hesitation and if my dog ever needs surgery again, I will go straight to them. I am very grateful. read more

Knowledgeable and friendly technicians (they aren't "receptionists" just because you see them at the front desk, btw). They will take your dog back without you--but I've experienced this at a few places so I'm sure there is a reason. Amazing and affordable surgical care with rehabilitation included. Because the surgeon offers such affordable care, it's understandable that the appointments fill up quickly. I'm disappointed in the entitlement of the 1 star reviewers that think their animals are more important than others'. I was extremely grateful when they accommodated me after I got stuck behind a wreck on my way to a consultation. They are very clear on their website about being late (and it's disrespectful of other people's standing appointments for surgery). When I got my dog back from surgery, the technicians took time to sit down and explain to me what to expect and gave me opportunity to ask questions. Everything was laid out and written down. This is a surgical clinic; I was expected to provide the recommendation from my regular vet, because this place doesn't operate like a typical vet clinic. There's only one surgeon on staff, so please be respectful if it takes time to do the rounds. He deserves normal breaks during these shifts. read more

We went there because our dog, Ginger, needed TPLO surgery in both hind legs. With no exaggeration, Ginger was probably their most difficult patient of all time. Equipped with a fatty and flexible neck, small head, intelligence, and perseverance, it was impossible to keep a traditional cone on Ginger. No matter how tight, she would just get it off and go right for her stitches. As well, nearly all cone alternatives would work for a day or two before she'd figure out how to get out of them. In spite of this, VSS remained very patient with us, continued offering suggestions, and finally finding one that would work so she could heal properly. They got to know Ginger very well and in spite of her skeptical nature of strangers, she was always pleased to see the staff. The net result is, it's only been a few weeks since her second surgery and her gait is perfectly normal. I understand that choosing a surgeon for TPLO surgery can be a stressful decision. Just know, if you choose to go with VSS, you are getting top-notch service by people who genuinely care about your dog's comfort. read more

My cat needed a cystotomy and they did a phenomenal job! They were relatively strict though about home care but I mean they have to be so you don't mess up all the progress they make from surgical procedures. But they are really good people here. If I have to bring her back to do this again, I am going to. They were so much more affordable than a lot of other vets around which is nice when you're ballin on a budget. read more

Highly recommend! Dr. Lewis performed FHO surgery on our high little maintenance rescue and did a fantastic job. Her physical therapy there was so helpful as well. Although she'll never walk "normal" because of other injuries, this surgery was so critical for her to have and we're so glad we chose Dr. Lewis. read more

Thankful to the staff here for all the care and time they took with my Willow. When calling around trying to get second opinions and estimates- the woman who answered the phone made the difference. She answered my questions, explained the process to me including taking my dog's xrays to the doc for a second opinion. Willow's surgery went well and her follow up PT appts were also helpful in her overall recovery. I did not meet the doctor until follow up PT but that is OK- All of the front staff was helpful and friendly. They were reassuring with something so difficult for me. Willow is almost two months post op and I know I made the right decision for her. She seems sprier than before and I am truly thankful for their services. read more

Veterinary Surgical Solutions - Willow in post op water therapy - Veterinarians Near Me - Austin, Texas

We have had a wonderful experience with Dr Lewis and the team at VSS! We couldn't recommend them more. Our sweet chihuahua Hartsel had luxating patellas on both of her back legs and had to have MPL surgery on both of them two weeks ago. We took her to a few places to get opinions but felt so much more comfortable with the team at VSS. When we arrived for our first appointment (and all of the subsequent ones) her name was up on a whiteboard in the window welcoming her. That in and of itself made a big difference. Because of covid restrictions we weren't able to go in with her but everything was handled very safely, we waited in our car with our masks on and Marian came out wearing a mask and got Hartsel for her appointment. A few minutes later we got a all explaining what was going on with her joint and the different surgical options for her. Everyone was so patient with us along the way, answering all of our questions and listening to our concerns and nerves. The day of her surgery Dr. Lewis called us after she woke up from her anesthesia to tell us how well the surgery went and to update us on care instructions for when we picked her up. For the pat two weeks we have been following the care instructions very closely and today she had her first physical therapy appointment. Because we were not able to join her in the building for that they sent us video of her on the water treadmill and using their other rehabilitation devices. As well as hearing from Dr. Lewis and Terry explaining the updated at home care instructions. We are so happy with our experience with VSS so far and their help with our sweet Hartsel in her recovery. read more

Veterinary Surgical Solutions - Veterinarians Near Me - Austin, Texas

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I waited a good month after the experience to make sure I wasn't just ranting here. At first glance, VSS was a great place, came recommended. I believe it's the cost that drives a lot of folks here in the first place. Our 14 year old Jack Russell needed ACL surgery and we opted to have a papilloma removed from his eyelid. Pros: Cost, speed, recover at home (rather than spend the night) Cons: Never got to meet the doctor, he was always too busy in surgery. The "simple eye procedure" turned into a nightmare after a week, and because if the cauterization, our poor dog's eyelid structure changed so his eyelashes were poking into his eye, causing an ulcer on the surface. It took 48 hours for their team to get back to me after I called 4 times (after hours and during biz hours). In fact, that's another con, you have to KNOW which number to call during what hours. Come on VSS, haven't you heard of call forwarding? Finally, they prescribed the wrong medicine which caused some severe issues with his breathing and never admitted to making this mistake! If you want to choose VSS because of cost, be sure your vet is ready to take on the after-care and problems that will go with this because they are not equipped, nor do they have the time, to help you post-op. They just care your dog up until the operation day. read more

Our 80 pound lab mix, Obi, had the TPLO surgery. The surgery went really well, with no complications. He also participated in 6 sessions of PT. At 2 months post op, he is 100% healed. VSS staff are incredibly friendly, helpful, and knowledgeable. We had a really great experience, and am glad that we chose VSS for treatment. read more

Veterinary Surgical Solutions - Veterinarians Near Me - Austin, Texas

If you want an affordable streamlined experience this is the place. My husband and I took in an abandoned dog as a few months ago. She had a bilateral inguinal hernia and we have had a really tough time finding a vet who seemed confident taking her on. They take your dog in, but leave you in the waiting area. You also don't get to meet the surgeon. It's their way of keeping costs down. I don't think I'd love it for a routine checkup, but in this case I didn't really mind. Nobody really wants to see their dog being poked and prodded and I'm sure they are much more efficient without owners tagging along. The front desk staff were very helpful- over the phone and in person. They gave us very detailed instructions about aftercare and even premeasured every syringe of medication so it was easier for us. read more

Our sweet 6 year old boxer had some tumors that needed to be removed. After talking to two other vets, we were quoted between $2,200-2,800 for the surgery. As we were debating what to do, I was at Bark n Purr talking to the owner who has boxers and she recommended VSS. I am so thankful for CJ because their quote was almost half of what we were expecting! The day of the surgery, we bring Amber in and the check in process was quick, they were so sweet with her and when I paid, they explained it was a deposit so the final total may be different depending on how the surgery went. A few hours later, I get the call that Amber was in recovery and would be ready for pick up so when I returned, I was told there was a CREDIT! Never have I ever - in any medical field - been offered a REFUND for their services. I was blown away by their honesty and really appreciated it. During recovery, Amber wasn't eating much so I called over the weekend and Terry was so patient and gave great advice! Really appreciate such great customer service. I hope we won't need VSS in the future, but if we do, I'm happy knowing our pup is in the best care! read more

Very concerned and welcoming. Called me as soon as she woke up from surgery to let me know it was a success. So relieved after I heard from them. Very concientious of my concerns. Anxious to get to PT with their underwater treadmill! I highly recommend them. read more

Veterinary Surgical Solutions - Stella - Veterinarians Near Me - Austin, Texas

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this place is absolutely incredible. i'm february our 2 great pyrenees puppies got out and got hit by a car. one of them died on impact and the other, bandit, broke his femur. we had the worst experience ever having no emergency vets available in austin and ended up having to go to san antonio. after wasting a ton of time and money, i finally found veterinary surgical solutions. from my very first conversation with them, they were absolutely fantastic. every single member of staff was incredibly empathetic and professional. it also helps that they have amazing prices that cannot be beat. on surgery day, Dr. Lewis called me himself to let me know how it went and reassured me that our baby bandit was in excellent hands. i cannot recommend this place enough, they made our horrible situation a bit more bearable. thank you SO much to all the amazing staff! read more

Front desk does not have their shit together. Wrote down wrong appointment times, won't work me in. Don't bother making an appointment here because your pet won't get to see the doctor. In fact they won't make it past the front desk. read more

I was referred by my vet to Central Texas Veterinary Specialty Hospital after my puppy fractured her paw. Long story short - they performed the realignment operation properly but did not provide great aftercare which caused my puppy's leg and paw to become terribly infected with sores. Not only did they deny any wrongdoing on their part, but also insisted that I continue to pay for their overpriced procedures even though I knew my puppy didn't need them. That was when I contacted Veterinary Surgical Solutions. They were very straight forward with me and did not try to charge me for services that I didn't need. I was so so so happy to finally find a place that wasn't full of s****. I mean having your pet undergo surgery is stressful enough, you shouldn't have to go broke trying to pay for it. They took great care of my puppy and I was only charged for what absolutely needed to be done. Their prices were amazing! I paid about a quarter of the price of CTVSH, and they made the whole process very convenient and easy for me. All the surgical and billing information was emailed to me the day of, and the staff was great at keeping in touch with me and letting me know the process every step of the way. I honestly have never had a better veterinary experience than here, and am so glad to have found this place! read more

When our almost 15 year old Westie started limping at the beginning of this year, we thought it was due to hip and joint problems. Fast forward through multiple vet visits, x-rays, and discussions, we were given quotes for a biopsy and amputation from VSS as well as another facility to take care of the growth in our dog's femur. My husband and I had a difficult time wrapping our heads around the news we received. We decided to go with VSS not only because they were less expensive, but they also made us feel comfortable with the decision we were making. The day of the biopsy, it turned out that our Westie needed to have his leg amputated as it had completely weakened since the last x-ray and had 2 fractures. Dr. Lewis, Terry, and their team did an excellent job amputating the leg and our Westie was already trying to hop around by day four of recovery. Our Westie is one month out from surgery and he's enjoying being able to run around again. Thank you VSS! read more

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I was very pleased with the service we got today. We didn't have to wait, everything was explained clearly, the tests, treatment plan, recommendations. They are wonderful, and instead of surgery, physical therapy was prescribed and it was a very reasonable rate. I received a follow-up call, and they worked with me and my elderly dog's special needs for scheduling. They were just perfect, prompt, thorough, they explain in layman's terms, and they were reasonably priced. I'm so relieved to find an orthopedic vet for my old girl. read more