All of the information VSS gave in the "response" is completely false. I never even spoke to this person in person or over the phone, but he wants to act like he knows everything. He didn't dispense the drugs. He didn't answer the phone when I called about my cat having a reaction to the overdose. He wasn't any part of the experience - not in November & not earlier this month. My cat was heavily bruised the day OF THE SURGERY. His ENTIRE abdomen. We followed all of their instructions to a "T." My CAT destroyed the plastic POS e-collar they provided - with gauze as a "collar" to keep it on. We switched out the gauze for a real collar. We taped & re-taped the plastic part TWO times before it became completely unusable. He kept being able to get to his incision site. (All he did was lick - do you really think a cat would bruise his entire abdomen? What is he doing? Punching himself in the stomach over & over?) It was only after we BOUGHT a high quality e-collar (that yes was soft but was longer so there was no way he could get to his incision) that the collar stayed on & he wasn't able to get to his incision site any longer. We just learned that our cat has extensive scarring from the surgery being done incorrectly, which is creating even MORE issues with him urinating. This issue will require ANOTHER surgery (will NOT be done at VSS). Ultimately, he may have to be put down because of this. I literally may have to put down my 2 yr old cat because of the mistakes of this office. I wish I'd never looked for a more "financially friendly" office to do the surgery. I should've just paid double the price to have it done RIGHT at the vet office I TRUST. Aside from all of MY issues - just consider the fact that you never get to accompany your pet during exams, the staff (especially the "receptionist") is RUDE, they obviously blame owners for THEIR mistakes and you never talk to the veterinarian - only messages relayed through staff - is enough to warn you about this place. STAY FAR FAR AWAY. I filed a complaint with the Texas State Board of Veterinary Medical Examiners. read more

Veterinary Surgical Solutions - 3 days post op bruising of entire abdomen. - Veterinarians Near Me - Austin, Texas

I actually did not get to meet the doctor or use their services, but just based on my interaction with Terry and Dr. Lewis over email I am very pleased with them and want to leave them a positive review. My cat and I are from Washington, DC and we were hemorrhaging money thanks subpar care on behalf of my local orthopedic vet clinic. It was very apparent whatever I was doing was not working so I discontinued care with the DC orthopedists. I didn't know where else to look because virtually every other vet I called in the area referred to the clinic I was using. I had a vet tech friend offer to look after my cat's bandaging and she suggested it'll probably be more affordable to fly my cat out and look for a surgeon in Austin than to continue splinting at my local place for another three months only for him to shake it off 4x in a week (I spent a good $800 in one week just to keep a cast on this cat if you want to know what type of numbers we were looking at). DC ortho quoted an astounding $4,200 for a ligament reconstruction surgery so I started asking around area vets in Austin. After sending numerous radiographs and the write up from two different clinics (I've seen a total of six different vets between three different clinics over the course of three weeks, two of those being emergency clinics before reaching out to Dr. Lewis. Do you understand why I would start looking for another vet?) Terry responded promptly that the doctor recommended *against* the surgery because it was unnecessary for my cat and that he was almost fully healed from his injury. I had another vet confirm this diagnosis that I am currently seeing as my managing orthopedist (in ATX) and my cat is currently doing *much* better and is due to remove his cast in half of the time the DC clinic recommended. It's just astounding how more more communication and transparency there is from Dr. Lewis and my current vet. I wasn't forced into unnecessary overpriced consults or made to pursue unnecessary surgery which told me that Dr. Lewis really does care about the well-being of your pets and not just about his wallet. I honestly do wish I live in Austin just so I can receive this affordable, honest, five star care for my cat regularly. I am so used to being nickeled and dimed and being sold unnecessary procedures and add ons by local vets in the DC area. It wasn't like I was going out of my way to find the cheapest, discount vet in America- I was getting crappy care from the over-priced Rolls Royce vets in DC and went to Texas and found even BETTER care for LESS. Long story short, yes- veterinary care is expensive, but you all in Austin have honest, transparent vets who care about your pets and their work is fraction of what I was paying in DC. Let it be known that I ended up saving tons of money flying my cat out to Austin vs. staying in DC for his care. read more

We adopted our pup through Austin Boxer Rescue (ABR), and VSS was our clinic for the heartworm treatment that he needed. Thankfully, ABR pays for the treatment since our dog had it when he was rescued, but VSS was great to work with! The VSS staff put us at ease during what can be a scary time for a dog owner, since dogs having HW treatment must be crate-bound for six weeks. Scheduling was simple, although there was some confusion on whether or not the dog would be boarded overnight. We dropped him off Monday morning, picked him up that afternoon, and then we brought him back the next day for his second injection. You could tell that the staff cares greatly for every dog they treat. They gave us copies of his medical records upon picking him up. I called a week later because he was starting to feel a little better and his energy level caused him to have accidents in his crate AND scrape up his nose trying to bust out of the kennel. They were more than willing to get us some medication to help keep him calm and drowsy so that he would REST. Thank you, VSS! Our hope is that our boy will be healthy and heartworm free in no time! read more

This place is amazing and affordable! Monkey was in a bad way and they took wonderful care of him. If I ever have another problem, I'm bringing my dogs back. Trust me when I say this place is great! read more

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Having to bring your pet anywhere for surgery is stressful, and hard, and expensive. While VSS may not be the traditional experience in regards to your pet being seen, they are an affordable option should surgery be necessary. I am very grateful that I was referred here after being told my cat needed to have his ear canal removed. I was quoted a very high price from my regular vet. I decided to get a second opinion. They also recommended surgery, and when I brought up that the cost was more than I could spend, they advised me to contact VSS. I was able to get a quote over the phone from them before even scheduling the initial consultation visit. I must admit I was super nervous not being able to go back into the exam room with my cat. But from an efficiency standpoint I can understand the reasoning. The staff is incredibly understanding and supportive. Should you ever find yourself in a situation with a pet needing surgery, and cost is an issue, I would take the time to contact VSS. read more

My sweetie tore her CCL in August and VSS came highly recommended. They gave us a detailed explanation of the procedure and the instructions we were to follow afterwards. Yes, it was going to be a long recovery- and they stressed and overstressed (which I realize why this is so important) the need for crate rest for the best healing. The check-ups were quick and we received feedback real-time on the progress of the healing. They were even quick to respond when a few weeks in Barley ripped a few stitches. Surgery is never something you want to go through, but the staff at VSS made it the best situation possible. read more

Veterinary Surgical Solutions - Outside VSS - Veterinarians Near Me - Austin, Texas

We had a terrible experience. Our dog had a mast cell tumor removed and she had a terrible reaction to the sutures being too tight and they blamed us for her reaction. They didn't take any responsibility and she then had to be admitted into an emergency clinic for several days. Luckily she didn't lose her paw and is healing under the new vets care. This was a nightmare experience I wouldn't wish on anyone. read more

Veterinary Surgical Solutions - Veterinarians Near Me - Austin, Texas

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My GSP had to have surgery to remove a salivary gland and VSS did and amazing job. I called a ton of vets in the Round Rock, Pflugerville, and Austin area. I chose VSS due to their great response towards the surgery as something they could accomplish and they were super affordable in comparison to other veterinarians. Their staff was great, and all my post-op directions were clear and easy to follow. We were very pleased with their work and highly recommend. read more

Our rescue pup, Emmylou, was born without knees (basically---luxating patella). Major guilt trip when we finally realized that she was not using her left leg at all when swimming. VSS took SUCH good care of her and now she doesn't swim in circles! I could not recommend these folks more. The care was superb and it was affordable. Thank you so much--she's doing great! (sorry it took me a year to get to this review) read more

I RARELY write reviews on a company but the awesome care they have provided for my lil Ellie has been exceptional. When my lil girl broke her leg, I dreaded the cost of the whole operation and aftercare. This place really cares about the pets and the owners as they have an extremely reasonable cost, provide you with step by step instructions for care, and cater to follow up visits as needed (specially since I am an extra concerned pet owner that wants to take her in for anything i may see wrong). Each time gey give me the assurance I need. Hopefully this will be the last that i need of their services but if something does come up, first place I will go to and definitely the place i will recommend! read more

We have received such wonderful care here. We heard our sweet dog needed a TTA but we didn't like the quote we received from our vet for a travel surgeon. So we shopped around on yelp and found VSS. They had a voucher available too. Went in for a quote to confirm she definitely needed surgery and got a quote for $500 less before the voucher. Staff has been wonderful and very straight forward. Our visits are no muss no fuss but the care they give you is great. I'm pregnant and I can't carry our dog from the car to the ground so they helped me lift her to and from the car. Can't say enough nice things about VSS. read more

Without VSS I wouldn't have been able to afford my dogs surgery. They were wonderful. After telling me the quote they let me cry it out for a few minutes in the waiting room and I didn't feel rushed at all. They are very caring and compassionate. They answered all my questions and never made me feel stupid. I'm very thankful for them. read more

What a great practice. They treated Frankie, a nosey feline king quickly and did a superb job. They are Covid alert and careful. I wish human medical practices were as careful as this clinic. Provided pricing up front and stuck to it. Had him out and on the way home to recover with excellent instructions and support. Staff professional, helpful, TX courteous, WOW! I spent over 20yrs as a human medical professional and would come here for my care. LOL thank you Clinic, you Rock! read more

They took care of my fur baby and her radius ulna fracture. They were very responsive and $3000 less than what I was quoted for her surgery at the emergency vet.. definitely recommend these guys. read more

I'd give 100 stars if I could. The entire staff at Veterinary Surgical Solutions is A-MAZ-ING!! I've visited them twice this month since two of my fur babies ate some items that weren't food. One of them had too much damage to his insides and went to doggy heaven and the other had surgery and is recovering well. They are super friendly, extremely compassionate, and affordable. read more

Absolutely amazing place! I called around to every surgical place in Austin trying to find the cheapest place for my dog that tore his ACL not only were they affordable they also provide affordable therapy and they were so friendly and patient with me when I was stressing about my dog and his after surgery care. read more

VSS is a wonderful business that pet owners of the greater Austin area are blessed to have. They provide such an incredible and cost-effective service for the pet lovers of Austin that they seem almost like a blend of private business and animal charity. After mulling over a half dozen options for knee surgery for our dog, we gave VSS a call and are so grateful that we did. In addition to offering rates that are dramatically more affordable than any other clinic or surgical practice we looked in to, Dr. Lewis and all of the staff at VSS are so caring and competent that the cost savings ended up being just a side benefit for us. Every single visit, from initial consultation to surgery day to post-op rehab visits have been nothing but great, both for us and for our dog. We are only one month or so post-op and the incredible improvement in our dog's quality of life is almost unbelievable. We had a lot of anxiety when we started considering surgery for our little girl, both in terms of the actual surgery and the anticipation of an unexpected huge budget expense. We strongly encourage anyone having similar thoughts to call VSS and talk through your situation with them. The initial consultation is ridiculously inexpensive and the quality of care is almost unreasonably good for the prices they charge compared to other surgeons. For anyone who fears they simply cannot afford surgery for their pet, please, please call VSS before you give up on the idea. The price we paid for our dog's surgery and rehab ended up being roughly 1/3 what it would have been through our normal vet. Yes, ONE-THIRD, including all post-op rehab and everything. Finally, for anyone concerned that they don't get to meet and evaluate the character of the surgeon in advance, let me assure you Dr. Lewis is a great guy and a clear dog lover through and through. Limiting consult times with the doctor is part of why VSS can be so affordable, but you do get to spend a full 45 minutes or so with him during the first post-op visit if that is a concern for people. read more

My dog ruptured his CCL and needed TPLO surgery. I found VSS after I received a HUGE estimate from Gulf Coast Veterinary Services here in Houston. GCVS' estimate was $5,500, not including follow up x-rays, pain killers, etc. It seems that they have a monopoly in the Houston area, and are well aware of it. VSS performed the procedure for less than half that, and did a great job, with very informative and comprehensive follow up. I even drove back to Austin to see them for my dog's follow up x-rays because they only charged $35 (my vet in Houston wanted almost $300!). I would absolutely recommend VSS to anyone in Austin, Houston, and the surrounding areas. Not only are they much more affordable, but their personal level of care is great. Cash dog thanks you all! read more

My 20 lb. terrier mix tore his CCL (Doggie acl). I got several quotes and some vets wanted to do the much more expensive TPO surgery although I had read that this surgery is not indicated for small dog. When I told this to the tech at VSS (by email), I got a long email explaining why this is not necessary on a dog my size and, in fact, Dr. Lewis would not perform TPO on a 20 pound dog. Well, that seemed honest enough! The quote for my dog's surgery was quite a bit less expensive at VSS than other quotes I received, but they don't seem to cut any corners. I think they are more reasonably priced because they do surgery only; they are not a regular vet office. And they have a protocol that seems very effective. This office is professional from beginning to end! The surgery went fine and my dog also had four rehab sessions as recommended. The checking in and out procedure is fast and efficient, the techs always explained my dog's progress at the rehab sessions, and they are very responsive to any questions I might have. I received detailed emails explaining the surgery and after-care and during the rehab. Every encounter I had at VSS was pleasant, reassuring, and informative. Truly, I can't recommend VSS enough. Thank you Dr. Lewis and staff! read more

I contacted them to make an appointment for my recently adopted dog who had previously broken his leg and I wanted to confirm there weren't any complications. The surgery had been done in Fort Worth. Terry was very abrupt while asking me questions about my dog and said before I could schedule an appointment I would need to email him his chart and x-ray which I did. I never received a callback and took my business elsewhere. Dr. Kerpsack with Central Texas Veterinary Specialty Hospital found an infection and performed surgery to remove the plate. read more

Kelly Ackerman is a great veterinarian. We has our cat in for surgery in the morning and she was home by 6pm feeling great! Thanks Dr. Ackerman. read more

My 6 y/o Labrador tore his Left knee ACL and all other specialty vets charged a very high amount for him to get a TPLO surgery. I was referred to Veterinary Surgical Solutions by a family friend. The surgery was $1000 less than other vets and his surgery turned out great. Dr. Lewis and his staff are very informative and have been very helpful with my boys recovery process. My boy is now 6 weeks postop from his TPLO (Tibial Plateau Leveling Osteotomy) and we are told that his bone is already about 80 % healed. We have been very strict with crate and home restrictions and it has really helped. We also enlisted in 4 session of physical therapy with Dr. Lewis and feel like it has really helped strengthen and build muscle on his surgical leg. Overall, we have had a very pleasant experience and would definitely recommend this location for any surgical needs. read more

My dog was hit by a car on a Sunday and we rushed him to an emergency vet in Round Rock. We were led to believe that amputation of his right leg do to a completely split in two femur and dislocated hip. We called many many places in search of help with the amputation and were led here by a friend. I couldn't care less that we didn't meet the surgeon, because Sparky still has all 4 legs! The staff we interacted with were fabulous and the two surgeries to save his leg were at a lower cost than anyone else could have offered. Five stars isn't enough for how great this place is! read more

Veterinary Surgical Solutions - Veterinarians Near Me - Austin, Texas

Our dog, Izzie, had a mass on her spleen which required surgery to remove. We called about 10 vet/surgery clinics around the Austin area. The price quotes were mind boggling; many of the clinics would not even give us any quote and required us to "start with an office visit" (which was minimum $200) even though the diagnosis, x-rays, and ultrasound had already been completed by our normal vet. After getting frustrated, we stumbled on VSS. We called and were given a price quote range right away (which happened to be ONE THIRD the price of the other clinics). Izzie was scheduled for surgery the next morning. The front desk staff and vet techs were amazing! We picked Izzie up before closing in the afternoon. The mass was benign, and she is as healthy as ever! We couldn't be happier with our experience at VSS! read more

My dog had to have two ACL surgeries in two years. Surgical Solutions took fantastic care of her! They gave us detailed instructions to make sure we took care of her the right way. She was always greeted with a big smile and lots of love. Communication was fantastic and they showed me her x-rays to explain exactly what they did. I hope I never have to go back there, but if I do, I know that my dogs will receive the best of the best! Thank you from the Rankin family! read more

My dog started limping so I took him to a doctor here in Houston. The specialist said he needed an extremely expensive and invasive surgery. I immediately began calling around and some how stumbled upon VSS. Thank goodness I did. I spoke with Terry and Kickie several times over the phone and they were EXTREMELY thorough, helpful, and kind about what we were going through. They explained an alternative surgery was far more adequate for the size of dog we have AND it cost 20% of the cost!! TWENTY PERCENT! We drove to Austin to get the surgery and after dropping off our little guy was called and told he didn't even need the surgery! He only needs rest and some meds and should hopefully recover just fine. Regardless of whether or not he may need surgery down the road VSS has been extremely accommodating. Good customer service is hard to find and when it comes to your dog you want the best. This place is the best. They don't have good customer service they have GREAT customer service. I cannot recommend them enough! Thanks guys. read more

It was such a blessing to work with Dr. Lewis, Kickie, Terry and all of his amazing staff! My poor girl had an unusual injury in that she dislocated a bicep tendon. After seeking out the medical attention of a few other specialists, we were able to find VSS. Although this was a case that was highly irregular, they took on the challenge and proceeded to offer the best care possible to my dog. She was able to fully recover and is now a happy girl with the use of all 4 legs! They were generous with their time, concern for our situation, and extremely affordable. I cannot say enough great things about them and only wish they could be our general vet as well! :-) As Dana R. mentioned, I'd give a 100 stars if possible! All the best to these fine people and the wonderful service they offer the community. read more

Veterinary Surgical Solutions - Veterinary Surgical Solutions in Austin, TX - Veterinarians Near Me - Austin, Texas

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I never actually set foot in this place but I've been meaning to write a review for them because of the great customer service I received. My cat Mickey got in an accident and was in need of some veterinary services or so I thought. I contacted a lot of other veterinarians that wouldn't even look at the situation/X-rays before diagnosing the problem and giving me a price to fix him up. These guys were honest from the get go. Turns out he didn't even need surgery. The nice man on the phone showed the x rays to one of the doctors there and they said Mickey could recover from his injury with strict crate rest (which he most definitely did). Thank you so much for saving my friend and for saving me hundreds of dollars that other places were trying to rip me off. read more

This past August, my son's little 4.9 pound Chihuahua, Lucy, got caught by a door that was blown by the wind. It damaged her back right leg severely. Of course it was 11 PM and our vet was not open so we took her to a nearby emergency clinic, we could not let her suffer until the morning she was in terrible pain. They immediately told us of the damage and they put her in a cast, along with recommendations for two orthopedic surgeons here in San Antonio that specialized in small dogs. My son took her to both appointments and both doctors wanted anywhere from $4,000 to $5,000 dollars to repair the leg and kept telling us not to get our hopes up. This was in addition to the over $500 spent on urgent care. In desperation, we called our previous vet up north for advise, she told us to have the leg removed, Lucy would adapt and it would be more cost effective or to put her down. Wonderful options, wouldn't you say? Put her down or take her leg. We were devastated! In a last effort we called our vet from Austin, he recommended Dr. Lewis and his staff. We took Lucy in for consultation. The cost was significantly reduced and reassurance that all would be done to save the leg. It took multiple trips, cast changes and following orders precisely, but Lucy has healed well, is walking on all four legs and we could not be more grateful. We are so very thankful to Dr. Lewis and his staff, they were so wonderful to us an even when bombarded by our questions! read more

An outstanding team who covered every detail of our pup's ACL repair from the initial diagnosis, surgery and post op/recovery. We were prepared for each step, including an excellent follow up process. Thanks to Dr. Lewis, Dr. Crawford, Terry, Marian, Sharon, Zach, Ashley and John. We enthusiastically recommend Austin Veterinary Surgical Solutions for their high quality of care at a reasonable price. read more

They were great- they took sure good care of my dog during her surgery and she's doing WONDERFULLY 6 months later.

I have a 3.5 pound Schnauzer/ Yorkie that needed an FHO and I was super impressed with VSS. From the moment I called to picking him up I knew I made the right choice with these guys. Very knowledgeable and extremely affordable. Paid 1/3 of what I was quoted from my Vet !! Thanks :) Y'all rock read more

I had an excellent experience with Veterinary Surgical Solutions. My dog had to have a cystotomy a couple weeks ago. From the first interation I had with the staff, they were kind, accommodating, informative and overall wonderful! Not only was the staff amazing, but the surgery/ medications ended up costing THOUSANDS less than what my vet had quoted. I am so happy I chose VSS!!! read more

It took me awhile to write this review. I wanted to see the effects and not rush to judgement. I brought my baby there after he was almost killed through negligence at another place in Round Rock off old settlers. This place was far less expensive. They did a pre surgical exam. Told me nothing was wrong with my pet. He had recovered from the underlying condition (bladder stones and blockage) minus the heart failure and pulmonary edema brought on by the other place from hyperloading with fluid. They examined him. Did X-rays and said the surgery was unnecessary. I should wean him off the meds. 7 months later he is fine except for the damage to heart and lungs caused at the other place. Saved me $7000 dollars. They did not even charge for the exam and X-rays. This place is amazing. I have many pets, do rescue work and highly recommend their services. I was given a number to ball for after hours service. read more

We had a great experience with Veterinary Surgical Solutions. When our 15 year old Cocker Spaniel broke his leg we weren't sure who to turn to. VSS spoke with us and made us feel very comfortable. They examined our pup and the surgery was quick. He is recovering right now and we couldn't be more grateful to VSS, Dr Lewis and the whole staff. Everyone was great and the price was very affordable. Thank you so much for taking great care of our Charlie. read more

Not very impressed. I went in for a second opion on my dog's mast cell tumor, and also to see if the cost for surgery would be less then my original vet. Although the front desk staff member was very nice, I was highly disappointed that the vet does not make any time to meet with the owner. After I arrived, the front desk member took my pup to the back to be examined, as I was told to wait up front. I asked if I would be able to meet the vet before surgery and he said no, that is how they keep their costs down. With that, I expected the estimate to be quite lower then my original vet's estimate. The estimate they gave me was only about $30 less then my original vet. With that, I have decided to take my dog to my original vet, where she has taken the time to meet with me personally. That may not be important to everyone, but I need to know who is doing surgery on my buddy. read more

From top to bottom the entire team at VSS represent the epitome of what top notch professional veterinary care is all about. My dog Abbey needed CCL surgery and Marian and Terry were so informative, caring, kind and accommodating, which made the whole process as best as it could be. I needed to bring my dog back in because of a growth in her mouth which turned out to be benign... thank goodness! Dr. Lewis many thanks to you and your great team. If you ever have a dog that needs a surgical procedure, rest assure this team will do a great job at a more than fair price. read more

An outstanding veterinary practice! Full of friendly faces and knowledgable staff. They are passionate about their work, and do the best they can to provide owners with low cost options for a variety of surgeries. Orthopedic surgeries are costly, and dealing with an injured dog, plus the financial stress of affording their care can feel daunting. That said, VSS quoted me almost $1,000 less than other vet clinics I went to. They do excellent, efficient, high quality work at a fraction of the cost. By cutting out the frills, they are able to have the vet focus on what is important--getting your animals surgery done! Examinations, consults, and drop offs are simple and streamlined. You walk in, fill out a chart, and off you go. Their facility is always well kept, clean, and inviting. Dr. Lewis is fantastic! I would highly recommend this clinic for all surgical and orthopedic needs. They do excellent work!! read more

Dr.Lewis was referred by our regular Vet. for repair of fractured growth plate. Dr. Lewis and staff was prompt in scheduling repair and pup is doing great. Would not hesitate to use again but hopefully would not need to use again. read more

I have so many good things to say about VSS. They are seriously life savers. I wish they did regular veterinary practice (like regular checkups, sick apts, etc) other than surgery because I love the team so much. I am so grateful for the time and commitment they put into helping my dog. Mango is a princess diva and requires a lot of attention. They handled her so well and not once got annoyed with me or her because of her craziness and silliness. If she ever needs another surgery I will not hesitate to bring her here. Mango needed TPLO surgery and they are a lot more affordable than other places which is what initially got my attention, but I feel like their care is better than any other place around. They really care for your pet, they're so attentive, everything about them is great. It's a win-win with VSS. They are very prompt in answering calls, emails, questions, anything. For the first 4-6 months post op I was super paranoid about her occasional limping and even though they were confident everything was fine, they would let me bring her in to do a check up and reassure me that she is doing well. I love this place and can't recommend it enough. Now she is almost 2 years post op and she is doing great. Runs with me, lots of energy, and her leg is never bothering her anymore. Fantastic team. An extra thank you to Marian and Terry who dealt with me and Mango more than anyone else :) read more