I had a great experience! Realized my generator wasn't working right before the storm. I called a…read morenumber of generator repair and this company agreed to fit me in and even worked late to do it! They kept me updated on his arrival throughout the day. Shayne was my technician and was so knowledgeable and kind. He explained everything he was doing and gave me a complete tutorial. By the end of his visit he had us up and running and made me feel secure that our unit was in great working condition! I can't recommend him enough! We will be using this company from here on out!

I had Shayne come out to do a job. I thought he was a nice guy so I asked for another quote for…read moreanother job he quoted me a price then didn't show so I contacted him he set up a new date. On that day he was supposed to come he contacted me an double the quote. So I won't recommend this company.

recently had US Power install our generator. After watching my neighbors installation where 20 guys…read morewere falling all over each other trying to get everything done in one day, I kinda appreciated US power Pros never having more than 1, two-man team, working at any given time. Everything is tight, neat and the only delays were caused by rain and permitting. Would I recommend US Power Pros to my friends and relatives? actually I already have.

started ok. then when it came to service but it's all good . i can say…read morethey suck. i paid them 12k give or take and guess what i have no working generator. but it's all good i have the means to fix their shit myself. they absolutely suck. go somewhere else folks.

Fantastic service! Marcos was very knowledgeable and helped me on several issues with my…read moreappliances. Definitely would recommend and will use him again! He was my 4th estimate and my last. Wont use anyone other than him.

Had a fantastic experience with World Appliance Services. My dryer stopped working right before the…read moreweekend, and they were able to schedule a same-day visit. The technician arrived on time, quickly diagnosed the issue, and had the dryer running like new within an hour. What I appreciated most was their honesty-no unnecessary parts or upsells, just clear communication and fair pricing. The entire process was smooth, professional, and stress-free. If you need reliable appliance repair in Houston, I highly recommend World Appliance Services. They've definitely earned my trust and future business.

ARK response to BBB complaint contained many inaccuracies. No help in resolving Kohler generator…read moreissue

I highly recommend Ark. We had one slight bump in the road but they went above and beyond to make…read morethings right. They provided some of the best customer service I've ever seen and I now have the reassurance of a generator if/when the weather gets bad. They guided me through the installation process and what to expect, much appreciated - Some friends of mine have used Ark regularly for maintenance and give a big thumbs up. I highly recommend!

Can't thank this company for delivering on my kitchen hood. Very professional work and…read morecommunication. Reasonably priced and tackled a job that was above my pay grade. I would definitely use this company again and highly recommend. I found them on yelp and had three other proposals. They completed the day of quoting. Can't stop looking at place my ugly microwave occupied!

Took my money, never finished the job, told me to do it myself, and repeatedly didn't show up…read more I paid them to move my washer and dryer and install it in my new home. He delivered it but he didn't have the right cable to hook it up. He told me to go buy it and he'd come back the next day. He never showed up. I rescheduled with him, and never showed up. His wife told me I can just do it myself. If that's the case... Why did I just pay him 175 dollars? Horrible. ***In response to the company's message: We tried multiple times to get you to come back. We bought a new attachment to make it easier for you to complete the job. We don't know about dryer parts. You should have asked about connections when you were making your estimate. You mention regular customers-- we had at one point wanted to become a regular customer. But never showed up multiple times. Lying and saying you will come and then never showing up is rude and unprofessional. If you didn't want to drive all the way back out here to complete the installation you should have reimbursed us for the cost to install the vent and the cord. I don't know if you understand how silly it sounds for a service person to take your money and then tell you to finish the job. That is ridiculous. Finish the work you start. *** This company has changed their response again, now saying that the job was just a delivery. It wasn't. I requested appliance installation and delivery. They never asked what type of prongs or plugs were involved. When he didn't have the part to install it, he said we should go buy the part and he promised to come back the next day. He never came back. He tried to blame it on us. As long as you do the research to ensure everything he needs is available he might do a good job. But-- if he needs a piece of equipment to finish the job--do not give him any money until he comes back and finishes the work. There is a chance he will lie and say he will come back, and he won't. He will miss multiple appointments and waste your time. Most likely he will never come back, and avoid your phone calls. Or... He will tell you that it's all your fault and tell you to finish the job you paid him to do.

Phenomenal Service! Brandon, my technician, was very professional and knowledgeable. He quickly…read morefound the problem with my AC and he educated me on exactly what was happening. He was very patient and answered all my questions. He even showed me how to automate my thermostat and reminded me to lock my side attic door because I have small children! I am beyond satisfied with my service! Not only was my unit repaired in less than an hour, I received the best customer experience because of Brandon!

Will never use again and wouldn't recommend…read more Scheduled appointment after my ther-mostat screen went blank and wouldn't respond. Technician arrived and said the dis-connect for the furnace in the attic needed to be replaced, but he didn't have one in his truck and would have to run into town to get one. Couple of hours later he came back and installed the fuse box, but that didn't do anything. Then he said the capacitor needed to be changed, so he changed that. Total bill came to $556, which is ridicu-lous. I was charged 3 hours labor, 2 of which were for him going into town to get a part. BTW, there's a Home Depot 15 mins. from my house where he could have pur-chased one for less than $20 (he charged me $109.25). He said the furnace wasn't wired correctly, but he couldn't rewire it so he said he disconnected one of the heating elements. He said I would still have heat, but not full heat until the other heat-ing element was reconnected. Today, when I turned on the heater, there was no heat. He also tracked dirt in all over the floor.

I had a refrigerator not cooling and called On Premise Repairs and spoke with James who was kind…read moreand professional and asked questions regarding the appliance and got an appointment set for me early the next morning. James (another James) came to the house took one look and knew exactly what the problem was and went to work to repair it. James is very knowledgeable about repairing appliances, he sent me a text telling me he was on his way and what time he would arrive. The bill was quiet reasonable and his workmanship was amazing. I highly recommend this company for your appliance repairs!

Great service . Reasonable price. Professional . They…read morearrived on time and find no issue . Only charge me for trip charge. Very fair and morale

Just signed a contract today for my generator, so I thought I would write a review (something I…read morerarely do) about my experience. I talked with neighbors and studied online before choosing 3 local companies to get quotes from and deal with in personal visits to my home. No reason to be negative about the others, but suffice to say the rep from Generator Super Center was not well-informed, Gen Pro's was well-informed, but spent a lot of time "talking down" his competition and refused to quote me on the generator I asked to learn about. I later called him personally, his company twice, and was told the sales manager would get with me (I simply had a question about model numbers they quoted) - I am still waiting for a return call from anyone. Both were much more expensive in their quotes than Grasten for exactly the same things (I requested). Grasten was represented by Tyler Dias, who did an excellent job in every aspect from start to finish. He also quoted me the generator I asked for, then was willing (when I called him) to give a second quote, then a third as I gravitated from Generac to Cummins and finally decided on Kohler. Grasten's pricing was well below the other two, which is why I was able to afford the more quality product in Kohler (with their hydraulic lifters) and avoid the lawsuits and apparent poor quality and tendencies to ignore warranty claims (Generac) and the oft-mentioned slow service related to parts "lack of availability" in the second (Cummins). So, I'm thrilled to recommend Tyler in every way, Grasten in every aspect so far. I'll add a "complete" report once the generator gets installed. Good luck in your search!

Many neighbors use Grasten for generators. I have talked…read morewith a few techs who were exceptional. I am still trying to get someone to check my tv- only one never came in after forced outage test. Starr was here and is a great representative of Grasten Generators.