I can tell you I put the word out that I need assistance with my refrigerator not cooling and they…read morewere on a phone call to me within five minutes and within 30 minutes of that time their tech was here at my house at the front door and I got it repaired short and fast he took care of it. He met the needs of getting it taken care of and he showed me the cost to repair it and he took care of business and very professional young man. I highly recommend this business. They do everything on any kind of appliances, washing machines, dryers dishwashers, microwave stove, stoves ovens anything they fix it and repair it in their here quick and they do take care of business fast. They are very high-quality and very good respectful business I see.

My mother had a leak coming out of her washer. She was worried about paying for someone to come…read moreout, but these guys were more than professional. The customer service was the most responsive of any other company I've worked with in the past, and the integrity of the technician was undeniable. He took a look at it, diagnosed the problem, and DID NOT try all the various avenues of up having people tend to do these days. I will only work with these guys from here on out.

I had a refrigerator not cooling and called On Premise Repairs and spoke with James who was kind…read moreand professional and asked questions regarding the appliance and got an appointment set for me early the next morning. James (another James) came to the house took one look and knew exactly what the problem was and went to work to repair it. James is very knowledgeable about repairing appliances, he sent me a text telling me he was on his way and what time he would arrive. The bill was quiet reasonable and his workmanship was amazing. I highly recommend this company for your appliance repairs!

Great service . Reasonable price. Professional . They…read morearrived on time and find no issue . Only charge me for trip charge. Very fair and morale

My dishwasher quit working so I requested service through Yelp. Brian, the technician was prompt…read moreand diagnosed the problem and returned with the part the next day to complete the repair. The cost to replace the circulating pump was$275 plus tax. This seems reasonable for a factory part since the comparable unit would cost $700 to $900 including delivery, haul away, tax, etc. new. Hopefully this will run a few years.

I'm so glad I went with mega appliance repair for my washer repair in Houston! They were extremely…read moreresponsive via yelp, very professional and helpful. I reached out for a quote and they had availability the next day. The tech was quick to diagnose and provide a quote and the price was reasonable. Highly recommend going with this company for any appliance repairs!

Very knowledgeable repair professional. Will call again if needed…read more My gas dryer wasn't working. This fellow went the extra mile to fix it. I spent $400 on a plumber (different guy) to solve plumbing issues and also to install my gas dryer. Dryer wasn't heating. Plumber had to come back. Plumber couldn't fix it, said it was the machine. Called HQ Repair and he immediately determined it wasn't the machine. It was a clogged exhaust pipe: that is exactly what a plumber should've determined and fix! Even better, HQ Repair went the extra mile by doing the plumber's job! Went to home depot, came back with a snake line and unclogged the exhaust pipe. All the while, I could tell he wasn't happy working outside his duties, but he was determined to get the job done. Dryer has been working perfectly for 2 weeks now. When a professional can fix what another trade was supposed to diagnose and solve, that's a keeper.

Mike fixed my new LG Sidekick after LG sent an incompetent delivery company to do the installation…read more Mike is very thorough and honest. He provided great service same day.

When you have the same excellent service tech - who is no nonsense, direct, and just a kind and…read morecaring human being - over a course of many years, it really speaks to the quality of the business and its owners. Our repair was done quickly and efficiently. Our tech even cleaned up areas that he could've left for me to deal with. I cannot remember when we've had such excellent, consistent service over the course of a decade.

Super fast and friendly! I had two issues. My dryer vent was as clogged. They did a great job and…read moredidn't over charge me. Next my beer refrigerator was going out. They fixed it at a low cost. I highly recommend these guys. They didn't overcharge me like others tried.

Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

He was able to fit me in same day I called. I appreciate that he applied the trip charge towards…read moreany work that needs to be done . He is very knowledgeable about different appliances and he knew mine right away and he had an idea what it could be and sure enough it was the soap & softener dispenser. He showed me how to remove & clean it. It had held water wasn't draining back into the machine like it was supposed to just a minor little thing but now I know how to clean it periodically. Worth it for my peace of mind & also made sure I knew where my water shut off was just in case. These are good things to know , most people might not & that I'm a woman & older, it's good to know. Plus it doesn't hurt to have my machine looked at after 16 years. I've been here so I won't be afraid to use my washing machine so thank you AKIA.

Are we did a great job fixing our microwave. He came out, debugged and repaired our microwave. He…read morealso explained what was wrong with it and how he fixes it. I like to know what I'm paying for. I would use him again as he was friendly, quick and not weird. 5.

Very fast, friendly and reliable service...Arrived on time, assessed the work and completed the job…read moreas promised...Price was very reasonable!!! Definitely would use their services again!!!

Ice maker broke in our refrigerator. Uptown sent a tech who said the ice maker assembly required…read morereplacement. Got a quote which I had questions about and initially felt like I was not getting answers so I posted a negative review. Bobby, the manager, immediately responded and was professional and helpful. He answered my questions, apologized for the inconvenience and made it right. While I was initially frustrated, after my discussion with Bobby I feel like my problems were probably not the normal course for this business. I would definitely use them again if needed!

We have an ice maker that is a true pain in the neck. We don't use enough ice on a daily basis so…read morethe machine runs and runs. Albert came to clean and service it and suggested a way that I can quit fighting with this ice maker. He was super efficient, very personable and very easy to work with. He is a great representative for Uptown Appliance. thanks

Ssssssso... more exciting appliance adventures! The ice…read moremaker had been acting out and finally died the Real Death. Jorge arrives as scheduled and does a replacement with a genuine part and all is good... except not. The ice maker tried to live but in the end refused to reliably work... call Jorge the Appliance Master and he arrives on time with tools and declares the unit d-e-a-d. THE IMPORTANT BIT - he got the replacement and returned as promised, against traffic none the less!, replacing the old unit quick and sharp. WHY? is that the important bit, Billy? because service after the sale, especially warranty service, is how you tell the good providers from the GREAT in any field. TAR & Jorge are Great ...more as it happens

Jorge did a great job on my Samsung refrigerator ice maker. Unlike the other companies that…read moreanswered my inquiry, it was a human--Jorge--and willing to discuss options and pricing before he came over. He was at my door in a few hours after our conversation. Jorge went through the issues step-By-Step with me so that I could see that the repairs seen on the internet/YouTube didn't apply/work. Therefore, I had to get a new unit which is not cheap and reinforced that Samsung makes lousy ice/water units for its refrigerators as others will attest on the internet. Bottom line, great customer service.

Highly recommend them. Professional, on time and honest. 10 out of 10!! We maintained consistent…read morecontact while parts on order. They were flexible w my schedule. Very pleased overall.

Victor was on time, knowledgeable about our washer/dryer combo, and repaired it promptly. Good…read morecommunication, pleasant to work with. I recommend him for appliance repair.