HIGHWAY ROBBERY do not go here unless you're willing to…read morespend $400 on a pair of no name glasses. unfortunately i hate to pay that. they service was nice until you need them to pick up the phone. i just picked up my glasses and there's a weird tint. the woman making the sale insisted i get poly when i said i didn't need it, im not sure if that's what's causing this weird clot or the light protector but ive always had that on all my prescriptions and it never looked like this. I've VERY disappointed and will never give them my business again.

Prices are extremely high. the service is not good. I left before being seen when I was told I…read morewould have to pay over $1,300 for my glasses. are you kidding or what. I do not recommend this place

I needed glasses for my daughter and decided to try this place. They did not disappoint. The staff…read moreis knowledgeable and helpful. We rcvd the glasses quickly and the cost was fair.

The staff is very thorough, patient, and kind. It is very rare that I have to wait well past my…read moreappointment time. I never feel rushed to make a decision on my purchases!

3rd time was the charm! After going to 2 other eyeglass…read moreplaces, with my mom - (including next door ) when my mom said "I still see double" they had said " get used to it and let us know". So when my husband needed glasses, I couldn't recommend him to the other places. He found MetroOptics in Parkchester. Upon arrival the place was packed, but not chaotic. We met Yvette and Angelica, who assisted my husband with superb customer service. He couldn't be more pleased with his new contact lenses and glasses. Aurora, took care of my mom. She knew as soon as she looked at my moms previous glasses- that they require a prism. That's impressive considering the 2 other places that had missed it. Glasses were ready in a few days . After picking up our glasses we can say these are the best we have owned. Aurora seems to value the individual in the community- you are not just a number. Professional, friendly, thoughtful, cordial and runs a great business. Can't wait to return.

On January 5, 2026, i went to this location for my annual eye exam. To date, i still haven't…read morereceived the eye glasses that I purchased. When I inquired as the status of my order. I was told that an employee at another metro optics location had submitted a claim for someone else under my insurance, which meant I wouldn't get my glasses. I then called my insurance company and filed an insurance fraud complaint. After making numerous calls my insurance was reinstated. To make a long story short, this location is very unprofessional and racist against black people. Because it's no way that I should have to wait this long for a pair glasses, especially after the insurance fraud issue. I believe that management at this location is personally delaying my order. The owner(s) of this business obviously do not have any standards for their employees. I definitely would not recommend this business to anybody. In fact, I plan to explore the option of filing a lawsuit against this business for insurance fraud and unnecessary pain and suffering.

This place didn't give me a refund after I didn't need the service any more and I didn't see any…read moresign saying no refund

AVOID THIS PLACE UNLESS YOU WANT TO GET RIPPED OFF!!!…read more This business is a rip off!!! Hands down the worse experience ever!!! Salesperson, MELISSA VASQUEZ, is very cunning and deceitful... A straight up con artist!!! I walked into this store 3 different times... asking if they took my insurance. The 3rd time I was greeted by Melissa Vasquez, who then took my information and came back with an amount that was wrong. That should've been my first clue. Not that it mattered because she never billed my insurance. I was told there was an Optician and I could get an eye exam. Since I didn't have a prescription, I agreed. The hook, if you don't make an eyewear purchase there's a charge $ of who knows how much because it kept changing as she can't keep up with her lies. I had my eye exam and all went well with the Optician. Absolutely, no complaints there, one star for exam. As soon as I walked out of the exam room and the Optician handed her the eye prescription, she was quick with her pen and pad, writing what I needed and numbers $$$... I asked to see designer eyeglasses but they didn't have what I wanted. After choosing a pair, she hit me with $1,038. Absolutely not, I responded!!! I asked her to show me what my insurance covered and she said, "nothing!" What do you mean, I responded? She then directed me to a wall of frames, which she said, "those are free!" I quickly thought, what free? I'm sure she meant what I was asking for, frames covered under my insurance. I ended up settling with a pair of eyeglasses for the amount of $780, not even designers. Although, I have very good coverage it was still too expensive. In the past, the most I've paid, for designer eyewear has been under $200. Now comes the doozy! We went back and forth with my insurance, I must admit that I really didn't understand what she was saying because it didn't make sense. She was hustling me, as if I was dealing with someone from the streets. She not only, got me to pay $780, but I signed up for a Care Credit Card that I didn't need. Why? The back and forth was ridiculous!!! I had to make a purchase or lose money for the eye exam. What a scam!!! But still, what I didn't realize at the time was that I was being charged upfront and my insurance wasn't billed and I had paid for the whole amount. What happened to accepting my insurance??? So, $780 minus my insurance. Right? The amount of my insurance coverage, that she threw at me at the beginning was incorrect... which lead me to believe that she never really checked it and had no intentions of billing it. BTW... Melissa Vasquez has no business ethics whatsoever!!! I say this because twice I had to school her on how to answer the telephone. And later... after some back and forth of I didn't say this or that she lost her temper and shouted at me to bill the insurance myself! According to Melissa, she didn't say anything... Such a liar!!! Did our encounter ever happen? Unbelievable!!! This is not ok!!! This is not done!!! You, Melissa, will not be playing those foolish games with me! To the owners: I would think that they'd want employees representing their place of business to the best of their abilities. INTEGRITY MATTERS!!! and Melissa has NONE, ZERO!!! N0 communication/problem solving skills, honesty, etc.... She is a CHARLATAN!!!

I've driven on Bruckner Blvd countless times, not realizing the major transformation that has taken…read moreplace in this part of Soundview. In addition, a major redevelopment is underway where Toys R Us, Kmart and various small retailers once stood. Now in April 2026, finally taking the time to stop by, it's enlightening to see this mall transformed to include an Aldi's, additional shopping options, fairly clean walkways, plus some hints of natures greenery revitalizing and improving the area. Looking forward to the constructions completion expanding the options of Bruckner Commons.

So many nice stores and options here. I remember when Caldors changed to Kmart and now i hear it's…read moregoing to be a target. When toys r us was huge and pizza hut was a hit. So many clothing stores for women that have changed to sneaker stores. When the 99 cent store was there and now it's a huge Burlington. And finally, i worked at keyfood during college that's now a really nice ShopRite. This area is always changing and updating and there's always parking available for those shopping. There's also several buses that come to this area.

Got contacts for the first time in years from this place & I'm very happy. They just came in…read moreyesterday & even though my eyes are no longer used to foreign objects clinging to them, I'm thrilled with the service & speed of Lens Lab. The employees are so friendly & helpful, & I did not find myself being pushed to spend more or buy more. I was buying these without any insurance coverage, since I my insurance only allows either glasses or contacts within one cycle. So, exam was $65 with the purchase of a year's supply of lenses. They have some 1 year for $29 deal, but I have astigmatism in one eye, so I never qualify for such bargains. The woman in charge was apologetic about that & when I expressed that I didn't have a lot to spend, she dropped the required year for me & said 6 months would be fine. I was still concerned about the costs, & the optometrist who examined me noticed this, so he gave me a full exam & then sat down with me & the manager to go through exactly what it would cost. With my expensive, gimpy eye, the price was still a little steep for me, & she ended up dropping another $100 or so. What has often been quoted to me for around $500+ was about $250 in total. The price was obviously a huge plus for me, but even if she could not have gone lower, I would have liked this place enough for 4 stars. The staff was so friendly & made me feel so comfortable with asking questions & taking my time. I've had such pushy, rude experiences at other lens stores, & this was the complete opposite. The store is located in the K-Mart plaza on White Plains Rd. I don't know what insurance they accept, but it was great for a no-insurance situation.

Horrible service!!!!!! I wish giving no stars was an option. If you have options this is not one…read more They have the worst customer service I have ever experienced. If a customer is asking questions not sure of things you don't just walk away to continue eating your lunch & return chewing in their face. This woman seemed so bothered by my questions it was unbelievable. I don't work in the eyeglass industry & I'm spending $300 the least you could do is answer the questions. They should really get rid of all the staff at the counter & I would give them more stars. Also before you give them your voucher (if you have insurance find out the prices of everything first. They will come up with all sorts of fees if you don't know any better. You would probably do better getting a groupon/living social deal for $35 dollars. DO YOURSELF A FAVOR DONT COME HERE

The DR listened intently and focused on my concerns. Attention to detail and the staff handled CS…read moreissues immediately. Highly recommend!

My mom had her yearly comprehensive eye exam back in '21 for reading lenses. But for some reason,…read moreshe complained about 'something not being right' and perhaps 'the optometrist didn't perform the eye test correctly'- which she believes, resulted in discomfort and a fitting that was anything but perfect. At my mom's age, she has bionic vision all thanks to LASIK surgery she had years ago. She couldn't wait for her '22 annual eye exam to get a new eye prescription and see the difference. And did she. Perfect Vision on Castle Hill Ave, was perfect indeed. One of my sisters did the research and selected this location as it accepted her health insurance+close proximity to my mom's home as I drove her here. The young lady worked her magic and made my mom feel comfortable during that initial consultation when my mom brought her Rx. What's great is that Kenya speaks both English and Spanish fluently- which my mom felt at ease. Cost was a factor and thankfully my mom's health insurance covered the entire process both the frame+lens. She loved her previous style and color frame because it complimented her so well and her insurance allowed her to select a brand new one (she kept the same frame style) with the appropriate lens. We were given at least 10 business days for us to pick up the glasses- and this last visit, was perfect yet again. Kenya is smooth, showed compassion and what's more, my mom didn't feel hurried.

Got everything you need for the house, including kitchen supplies, personal health and beauty aids…read morefor reasonable prices. Staff is very supportive

I've been snagging things here for a while now at rock bottom prices. Emergency Aqua socks for…read more$4.49, sunglasses that you won't mind losing for $1.50, soaps, shampoos, housewares, and home improvement odds and ends for the lowest prices you can find. I always check here first when I need something and they usually have it. Quality of products can be inferior so make sure it will get the job done instead of falling apart or not working or lasting long, but Dollar Power is always coming to my rescue! Highly recommend!

The Shops at Bruckner have potential, but my experience was disappointing. While there are a few…read moredecent stores, the overall selection feels limited and some areas were not very well maintained. Parking was inconvenient, and the mall felt less organized than expected. A few shops were closed, which made the place feel quiet and unfinished. It's okay for a quick stop, but it's not somewhere I'd go out of my way to visit again.

From the owner: The Shops at Bruckner provides big box retail with such national tenants as Marshalls, Old Navy,…read moreGap Factory & Carter's/OshKosh. Store hours may vary, please check store websites for more details.