Terrible. Lazy, rude people. The "boss" at the front is the worst, he scoffs and laughs at you…read morerudely while haughtily adjusting your frames. I ordered frames here that took 45 days to be ready. And they didn't tell me, I had to call, email, text multiple times before they admitted they had the product ready and will ship it out. Then when they shipped it they were slow and missed pickup deadline, resulting in further delays. After paying thousands of dollars you just want your product sooner than 2 months later. Not too much to ask

Year after year, I keep coming back to this chain because of their hospitality, great customer…read moreservice and their free drinks and snacks. The doctor was pleasant and knowledgeable. The guy who helps adjust or finalize your glasses to make it the perfect fit was on point and very detailed oriented. They are consistent every time. Please go to them if you ever need your eyes checked or to buy glasses.

Okay, now I have been to two of their locations…read more I had time to kill before my hot pot dinner and wanted to come here, since I know all their locations carries different inventory. Everyone was really nice and helpful here. Place was clean and well kept. I jotted down a few selections of what I wanted, but I am waiting for May when they get new styles in before making my final decision.

Experienced and friendly staff. Nice eyewear selection. Quality materials, quick service. Have been…read morea regular for several years now.

Everything went smoothly on a weekend without any appointment. Got a replacement glasses and…read moreordered a new pair coming by Wednesday. The Doctor is also easy to talk to.

Customer service is horrific. The glasses purchased had a rose color added and look how it didn't…read morestay! We offered to pay for a new lens and did not ask them to replace it but they were YELLING and so unprofessional to my 80 year old parents. Stay far away! As they do not stand behind their products.

Office was very nice and was very efficient doing my exam and helping my wife and I shop for…read moreframes. Robert was very helpful in recommending different styles and helping us understand our insurance and the different options available to the frames we purchased. Definitely going to make Davidoff Optical our family and neighborhood office.

Great service. People were kind and professional. No complaints…read more Note: This was my first time I saw an optometrist remotely (while in store). Everything went smoothly.

This place is a hidden gem! Walked in after visiting three different eyeglasses stores off of main…read morest... I am so glad that I finally found a good eyeglasses place that I can go to from now on! Comparing with all the other main st's eyeglasses selections, this store offers more variety of designer glasses and of good value as well!!! Adrienne assisted me and was very kind, attentive, and patient offering me multiple designs to try on/select from. She even gave me a sample of the prescription glasses to try on, to ensure if my prescription is accurate and comfortable before placing the order. Their level of professionalism and attentiveness is unmatched for this neighborhood. I highly recommend this place for their great customer service, wide variety of glasses selections, and value!!

My entire family has been customers here for more than 20 years. The employees here are so…read moreknowledgeable and friendly; it's well worth paying a bit more for their expertise compared to buying cheaper frames online. They explain everything and answer all questions. They're also really good at picking out frames for you that suits your face. You tell them what materials you want and your budget and they always pick out the right frames. I'm honestly so impressed everytime they do this!!! Saves me SO much time. I love going here and hope the employees here never quit.

The staff here are extremely patient and helpful with finding the perfect pair of glasses for you…read more The quality is top tier. I recommend getting your next pair of glasses here if you are in the area.

Zero star! The store manager Jessica gave me a prescription dated 12/31/2025 with the expiration…read moredate of 11/17/2024. My prescription was rejected elsewhere. This is unbelievable! This is after two vacation days off, drove into crazily busy Flushing downtown, as my "end of the year" resolution to get my long outstanding prepaid service/product pack. Could I even trust that Jessica the manager has entered the correct lens prescription results as examinated by the optometrist on 12/31/25???

I bought a pair of these last year. They weren't anything like the ones that I demoed in the past…read morewhich is why I deciding to buy a pair when I could get the money together. I was so excited they said it was new modle better than ever before. Nope not at all HUGE diapoinment I told them that they weren't working well. They were very blurry, hardly zoomed in at all, just no good. She said I could return them. Provided a label I've mailed them back. months later. They won't return my calls. Or my emails and I have not received my refund. This place is a scam $3000 down the drain $3000. I couldn't afford to begin with. I spent years saving up for this

About a year ago, I went to Sam Prior's former location, Park Optics, where I'd been a patient for…read more10 years. I was distressed when I returned to the Park Slope store in January 2023 only to find it had closed. I tried to locate someone from the store but failed to locate anyone. My eyeglasses had shattered internally, and the visible cracks on both lenses were long and distracting. I'd never had a pair do this. I had always been treated with great customer care, and I now felt abandoned! I almost called the Better Business Bureau, but held off as I like to give the benefit of the doubt. Another local optometrist thought the lenses were plastic and not polycarbonate. That was impossible I thought! Needless to say, as I was about to spend another several hundred dollars at a new store, a new associate recognized me and told me Sam had to close due to higher rents! I never found their goodbye email! Well, Sam and I reconnected! He drove from Queens to my home in the Slope. He took my glasses personally to the Lab, replaced the lenses for free--I was just shy of the warranty--and hand-delivered them before he left on a month-long vacation with his family in Asia!!! My eyeglasses are like new! I am thrilled and a very happy customer! Anyone doing business with Sam wherever he is will be in the best care, the best hands. He is a business man of integrity and respects his customers! I respect and adore his compassion! Thank you Sam and NU eyes! Dr. Rorie B

call and got my appointment the same day, dr Tsai explained…read moreeverything no other doctors would, is good to know the health of my eye, not just getting the Rx. the service is fast and efficient, thank you so much.

One star is only for the doctor's fast service. This place has terrible customer services, they…read morejust try to get me in and out as soon as possible with no smiles on their faces. People should realize that customer service is just as important as skills. When I tried to ask them more questions, they sounded annoyed and impatient. I thought since this place has been here for a while, they would be more people friendly, but boy was I wrong. I would never go back again (not even to fix my glasses that is kind of tight right now) because I do not want to see them again. I left very unhappy that day and did not want to argue with them. Instead, I wrote this and hopefully they would see this too and reflect.

You have to look carefully to find the vision center. It's on the first floor of a residential…read morebuilding. I came here since they accepted my healthfirst insurance. I searched for a local spot in elmhurst. The pictures you find on Yelp are old photos since they moved 2 blocks away from the old spot. The staff is helpful and nice. The eye doctor exceeds my expectations, seems to be very caring, and wanted me to be covered fully by my insurance by not paying out of pocket. He is very knowledgeable and has 20+ years experience in this field. He answered my concerns and questions. I recommend this location for everyone.

I found this visit to be efficient. I also felt Dr. Chuang is personable and compassionate. I…read moreactually found this place due to Yelp community. Thanks Yelp! I now can confirm that the reviews are true. My wait was about 20 minutes, but it's not like too long. The office where you have your eye exams and tests is immaculate. The best thing is that Dr. Chuang patiently describes the steps before he goes forward. This is great for people who have anxiety going to get their eye exams which I do for most doctor visits and appointments. I was happy to find an eye doctor who is empathic, especially since I arrived with some pain in my right eye. The staff are all approachable and supportive. I highly recommend this location.