Fantastic customer service, Patricia took her time with us to ensure that we found exactly what we…read morewanted and that we were happy with our purchase. Highly recommend Patricia, she will work to make sure you find just what you're looking for.

am sharing my experience as a customer who is still waiting for a portion of my order to be…read moredelivered. About 1 year and 6 months ago, I purchased a bedroom set from Regency Furniture, including a bed, mattress, drawer chest, and dresser. I received all items except the dresser, even though the dresser and the delivery/assembly fees were paid in full at the time of purchase. Shortly after my purchase, the store where the order was placed closed. Since then, I have visited several nearby Regency Furniture locations with my receipt to ask for help. Each time, staff were courteous and tried to look up the order in their system. They informed me that the dresser would be ordered or made available, but I did not receive any follow-up communication or delivery. At this point, more than 18 months have passed, and the dresser has still not been delivered. I am writing this review to share my experience and to request that the company help resolve this long-pending issue by either providing the dresser or advising me on the appropriate next steps. I hope this situation can be resolved soon.

Whatever you do, DO NOT buy furniture from this place or their sister store Furniture Gallery. The…read moreowner just called me and called me a liar and told me we don't deal with liars before telling me they will be refunding all my money, then hung up on me. I will be calling the better business bureau on Monday. Here is what happened: We bought a couch on 9/1 labor day weekend. We liked the couch but not the color of the couch. They told us it came in a different color so we asked to see it. They showed us the catalog. We checked that paperwork multiple times and asked about the color being different. They were trying to get out of there and I guess during their haste they made a mistake with the financing instead of 18 months which they agreed upon they put 12 months. They messed up the financing and so we walked out without that paperwork today. I had to go back a week later to sign the paperwork over again. They told me that they would have it all ready but I spent a good 30 minutes or more in the store waiting for the paperwork that day. At this point no one had given me a delivery window yet, so I inquired about it again because usually furniture stores give you a round about window. They just said someone would call me when it comes in. I had to call the store multiple times to try and get someone on the line to find out about delivery. Fast forward to the week of 10/15 or 10/16 someone calls me (this is after I called them that Monday inquiring about it again) and asks about a good day to deliver. I decide on a delivery date of 10/19. So I pay the people who are bringing the furniture to take away the old furniture. They disassembled it and took it out before bringing the new furniture up. When they start to bring the new furniture up I immediately notice it is the color of the one at the store and not a darker color like we wanted and were told multiple times we are getting. So now we are left with nothing. When the store opens at 10:15 I call the number back that called me to do the delivery. She asked why I didn't just keep the furniture they had until the new one came in and I said I didn't even know that was an option. So then she says someone is going to call me back but sounded like she wasn't sure when. So my partner stopped at the store on the way home and spent over an hour there again trying to figure out the situation. Apparently that couch doesn't come in a darker color, not sure what we saw in that catalog that day and thought we were getting but I am being sent a picture of something similar in a different color from my partner. She was apparently smiling and really friendly, which is part of being a decent human. So since she was a decent human being and accepted that we are in this they used this against me when I tried to call talking about how I was dissatisfied I was with this whole situation and how I was upset that they couldn't even bring us a loaner couch today. So he called the store and talked to the employees who I guess said she was completely happy when she walked out of there. Just because someone is smiling doesn't equate to happy. So he called me back accusing me of being a liar, and then asked if I was calling his employee a liar, then stated we don't do business with liars I am canceling your order and giving you all your money back. Don't do it. Don't go through this furniture place the owner is a nut job who obviously shouldn't be in sales. I would never treat people this way, but who knows maybe it's because I am a woman with another woman so maybe he just targeted us for this.

I usually hate salespeople with a deep, burning passion…read more This, however, was a good, pleasant, /effective/ sales experience. We were greeted in a warm and friendly and un-aggressive fashion, given a short spiel about the location of various types of furniture, and asked if we needed help looking for anything in particular. We were then left alone for some time, and politely checked in on an appropriate and respectful amount of time later, with obviously sincere interest in making sure we were getting the exact amount of help we wanted. That's a salesperson who knows her products are of sufficient quality to sell themselves. I'll be back when I've finished measuring my basement and budgeting the several thousand dollars I want to spend, because this establishment has absolutely won my business.

To the District Manager At Homes…read more On behalf of Living Water Church, located at 750 General Mills Highway, we would like to express our sincere appreciation for the outstanding experience we had at your Crofton location. As a church that has recently opened in the community, we were in need of specific furnishings to prepare our space to effectively serve families and residents. From the moment we entered the store, your team provided exceptional customer service. The staff was welcoming, attentive, patient, and truly committed to helping us find exactly what we needed. The store was well organized, fully stocked, and offered a wide selection of quality items. We were especially grateful that everything we needed was available, which made the process smooth and stress-free during such an important time for our ministry. Our overall store experience was amazing. Your team's professionalism, excellence, and care made a meaningful impact as we continue building and serving in the Crofton community. Thank you for your leadership and for fostering a culture of excellence within your team. We look forward to continuing to support your business. With sincere appreciation, Kymberly Holmes Administrator Living Water Church 750 General Mills Highway

This store is huge and they have a lot of stock. With so much to look at and so many isles it can…read morebe become overwhelming on the eyes. The store is ... messy and dirty. Not trashy but dusty; dust everywhere. There is a lot of product but it's all on the floor; there is very little in the back as I was told by an employee.

I don't know where to start and 85 characters isn't enough to even start. So you know everyone in…read morethe store, online and at customer service just lies and they don't even hide it every word and every "promise" you can wipe your rear end with save your self the trouble go somewhere else and if you must buy DO NOT buy the warranty it's a SCAM!

If I could give 0 stars, I would. The couch that was delivered is awesome and the price was great…read more The sales person we worked with was also amazing. HOWEVER; Value City Furniture uses a 3rd party delivery company, CTS Delivery, that damaged our $2400 TV when delivering our couch. It has been 5 weeks since the damage, and we still do not have a response to our claim (despite us calling and emailing almost daily to ask for an update). Value City was of no help, and turns out CTS Delivery is not in good standing with the state on their taxes. I can almost guarantee that they will not find a solution to our claim and give us the money we are owed for their mistake because they can't even pay their taxes! Shame on Value City for not doing their research and using a cheap company. Now we might have to go to small claims court to get what we are owed.

Really enjoyed my visit and plan to make this store somewhere I stop in somewhat regularly, they…read morehave a wonderful selection of old and out of print mangas at a good price, I found several I was looking for! Also got two anime figures at a great deal of 10 bucks each that I have been so happy to add to my collection! They also had a TON of games to look through, I had a blast in this store and I highly recommend for nerds who are interested in older anime and manga! I found mangas I'd never expected to see out in the wild (my tastes are fairly niche at times and many are out of print) and they were 5 bucks each!

Honestly, I was a bit disappointed. Understandably it is a antique collectibles of the store is…read moregaming stuff. The other third is like electronic stuff. I thought it was a bit pricey smaller knickknacks, and it was not very clean. The floor looked like it had never been cleaned ever there was garbage all over the floor and in the area there was layers of garbage.

Faith & Emily at Carlos are very good! We enjoyed working with them to select fabric and then…read morereupholster our dining room chairs. They had a broad selection of fabrics and offered excellent professional advice..and were very friendly and understanding. The chairs were done promptly and with great attention to detail. Thank you.

I have used Carlos Interiors for more than 20 years for upholstery work. Their upholsterers are…read morevery skilled and their workmanship is superb. The fabric selection available is huge and I have many times relied upon their advice in choosing fabrics and I have never been disappointed. I cannot say enough good things about them. We are fortunate they are local. The quality you pay Carlos Interiors for is worth every penny.

He did great repair work on antique furniture. Can't find him now. Any leads on where the shop is…read morenow?

Amazing furniture and customer service!!Heading back this week to purchase a trunk for my living…read moreroom!

Wow! What a find. Beautiful and well-priced solid wood furniture. If you can wait a few months for…read moredelivery this store is an absolute gem. Run don't walk to this family-run store.

I had a very disappointing experience with this store from start to finish. I was initially told my…read morecouch would be delivered on March 1st, but that date came and went with zero communication. Not once did anyone reach out to inform me of a delay, I had to continuously follow up myself. Each time I called, I was given different information, and when I asked to speak with my original salesperson, I never received a callback. I also requested to speak with a store manager multiple times and again, no one ever followed up. The lack of communication and accountability is extremely frustrating. Now I'm being told that delivery could take up to four months from the time I placed my order, which is completely unacceptable given what I was originally promised. Overall, this experience has been incredibly disappointing. The customer service is poor, communication is nonexistent, and expectations set at the time of purchase were misleading. I would not recommend this store based on my experience

NEVER Buy from Ashley Furniture Store!! Buyer Beware!!! Horrible, Horrible customer service, rude,…read moreand pushy. Quick to blame everything on the customer!!! Product was missing hardware, and chair legs. Table legs would not seat properly into table. Picked up the product myself, then was told that I should have inspected it before I left the store. So, if I get this right, I would have to assemble it at the store, un-assemble it (to see if it "fits" right). Then go home and put it together again. Best they would do for me was 100 dollars off of a 1,765 dollar purchase of a "piece of junk". Oh and it gets better (sarcasm) I have to drive back to the store to get my "massive" discount for all my inconvinences and for their defective furniture!!! Beware of their "fine print" too.

I love this store. I am so sad to see it close. But please come and support it! Great Deals, Great…read moreFinds, Great Gifts and Stocking Stuffers. Enjoy sales and price drops.

I like Big Lots. They have a variety of different items. They sell home goods, automotive items,…read moreermtc. The is good, but could be butter with more cashiers