Went through the drive thru to pick up our mobile order and was greeted with excitement by Crystal! She gave us the best energy and hooked it up with the sauce packets. Thanks for bringing the mood up for our group. We'll be passing by every weekend now! read more

Six "Crunchy Taco Supremes" (which, let's be real, are just plain old tacos), with extra sour cream (because, let's be real, they really need extra sour cream to make them edible) and a medium drink (Pepsi products only)... IS $30!! The extra sour cream is $.90 per taco. Seriously?? First of all, they don't put $.90 worth of extra sour cream on the taco. Second, their "sour cream" is watered down and fake. Just look at the consistency and then think about the sour cream in a tub you buy at the grocery store. And their "sour cream" isn't sour at all and has no tanginess. WHAT A HORRIBLE RIP OFF. People are used to a charge of like $.25 when they ask for extra-something --that's normal. I think Taco Bell is like, "Let's jack up the price of anything extra, because people don't even ask how much it is. WHAT A HORRIBLE RIP OFF. This kind of pricing might fly in the Midwest where they think this is real Mexican food. But in California, where you can get 6 authentic tacos of superior quality for $12 from any taco truck, it's a wonder Taco Bell is in business at all. read more

Taco Bell - Six tacos and a drink is now $30 at Taco Bell. Even without Xtra sour cream, it would be $25. - Fast Food Near Me - Napa, California

got a combo box, paid for a taco which was missing, didn't get sauce even though i specifically ordered it. overall badd...

I'm done with taco bell. the amount they're charging for everything is insane. I paid $6 for chicken fries and got maybe 10-15 fries. MAYBE that's being generous. paid $6 again for the 2 small burritos, calling it a burrito is ridiculous it's not even a mini burrito, it's as big as your thumb to your pointer finger. if this shit was $1 or $2 I wouldn't complain. but we're looking at over $2 for an inch or two of food or a dozen fries. also their AI thing has made me stop wanting to go. fuck this place. read more

This is for the breakfast quesadilla! I can't tell you how good this was! The tortilla was fresh and homemade tasting. The eggs were soft and tender not over cooked at all and the sausage was delicious. So impressed with this for four dollars! They have the coolest computer, taking your order I've never seen or heard one like this before! Such a cute little Taco Bell... I never eat fast food, but I had to today and that was the best decision I made all day! read more

i can't believe i paid for this and it was handed out to me like this. barely anything in there. not okay at all. read more

Taco Bell - barely any rice - Fast Food Near Me - Napa, California

Terrible customer service. I saw an employee yell at a customer who merely was upset his order had been ready for 10 minutes before they gave it to him. They were not helpful to me when I asked what type of breakfast burritos they had. read more

Foods is well.. Taco Bell But I can't stand the automated ordering It just yells and yells at you So rude lol Don't like it Taco Bell just Effin pay someone to take orders read more

Used to be a A+ place now it's a C. No one likes the AI it's annoying and can barely hear you.

Our local Tacobell has been hard at work during the pandemic and now since all restaurants are fully open, this restaurant works hard at customer satisfaction and it shows. The manager really cares about providing excellent customer service and it shows through the entire staff. They went above and beyond what would be expected of providing good customer service and I really appreciate their outstanding service! Thank you! read more

Taco Bell - Mexican Pizza is back! - Fast Food Near Me - Napa, California

Please don't eat here, this place is disgusting. Employees don't change their gloves after touching bathroom doors they go back and prepare the food with the same gloves. This people are going to get costumers sick read more

It's a Taco Bell, what more can you expect. Honestly, it's fine for what it is, it's just disappointing that orders can be made incorrectly so consistently. Warning for all future patrons - be sure to check your order before you leave if the order is to-go. If you order supreme, odds are you won't get that, just regular. And if you try to call, you'll be lucky to actually get an answer. The insane part is that the order wasn't even placed verbally, so there is no excuse as to any misunderstanding. It was placed on their kiosk, meaning I ordered exactly what I wanted and still did not receive the correct items. My mistake in trusting the establishment and secondly in not checking before leaving. read more

Used to be great, but now the employees destroy every meal. 4 times consistently this past month ive had nacho sauce all over my bag, wrong size orders when i order the large freeze they give me a small. They charge me what i order and down me a size. Employees just dont care anymore, im sick of looking through my bag to just be covered in cheese sauce and handed the wrong size items. Its in my order and on your screen, how do you mess that up??? read more

Wanted to like this location, jefferson near pueblo av, taco bell, as im often in the area. But gotten sick here twice out of 4+ visits. Has to be some cross contamination by employees. Drive thru only because covid paranoid when the mcdonalds across the street is open. Maybe they wanna keep out the homeless that live nearby at big 5 parking lot. Employees often are rude lazy. They were polite today but im done with this place after my wife and i got sick. AVOID THIS PLACE read more

Taco Bell - Drive thru only - Fast Food Near Me - Napa, California

Shame on management that willingly allows the locking of BOTH available restrooms to paying patrons. And don't try and say they are BOTH out of order as while I was dining at a table inside I saw 2 employees use the restroom facilities. This is indicative of a gross, selfish and lazy work culture and management. read more

Taco Bell - Shame on you management for taking away your patrons ability to use the facilities. This is gross, selfish and lazy. - Fast Food Near Me - Napa, California

Good food. Problem with order but they were very professional and kind about the mistake.

I love getting Baja blast here they are AMAZING, wish they were more affordable so I could get more keep up the good work! #tacobellforlife

Taco Bell. Doing poorly. Happy the Mexican Pizza returned? That was a short-lived event. You can't have this now, they are "out of it". This translates to their not having the ingredients to make it. The word is that come September you might be able to once again enjoy this item. Ok. Then how about a Crispy Chicken taco? They are "out" of that too. No word from staff on when that might be available again. Taco Bell is faltering and has been over the last several months. I ordered extra cheese on nachos and returned home to find my nachos did not have extra cheese, and it's a huge inconvenience to return to have them correct your order. We are going to stay away from Taco Bell on Jefferson for a while. They need to get their act together. read more

Don't waste your time they never get your order right ever. Everytime I try them they make a mistake.

This TB right here.. 5 ! Expect a long line sometimes an hour.. You will always get great customer service, hot food and your order will be right. If you do not like ground beef ask to substitute for chicken for a small fee of 80 cents. *Sold Out of Mexican pizzas ** Please check your order before leaving as the line will be long again if something is not correct! (There is one close to home on Soscol with almost no line but you ABSOLUTELY won't get anything I described above. The VERY opposite actually!) read more

Had great service but I can't not stand the computer generated ordering !! Won't be going back there until I change it back to people!

Took over 5 minutes for the order taker to complete my order. He had to have a rude lady come help him several times. She even had to take over the order. Still messed up my order and i had to drive back to get the item they missed. When i paid i asked for the receipt but was so frustrated from the people behind me honking since they kept forgetting items and i had to keep asking for the items. They rude lady helping me at the window was bothered i asked for more sauce for my dozen items and only received 2 fire sauces. i drove off to check my items. Get home had to go back. I went back to get the item from the inside from a nice older gentleman with a beard who applogized for the messed up order. I informed him my order was messed up several time and was upset with the service from the window. I thanked him and tried to pay for the item they forgot to charge me for but he wouldn't let me. Just appreciate his service but they dont wear name tags anymore read more

Waited forever for my order on Doordash, to only receive my food and this poor excuse for a drink. I didn't know Pepsi and La Croix had a collab. Like seriously, anybody with functioning eyes can tell your out of Pepsi. It in a clear cup for Christ's sake! Plus, when has there ever been lettuce in a chipotle chicken melt. Y'all are straight clowning at this store man. Fire everybody, start fresh! read more

Taco Bell - This supposed to be a Pepsi. A regular Pepsi. I'll let you figure out what's wrong with this - Fast Food Near Me - Napa, California

Am I being punked? The drive through line was long so I go inside. The guy looks at me blankley without saying anything, so I proceed with my order. He lets me get through my entire order then says "can you speak up"?. Sure .... I re order. He asks my name and I give it to him, then he asks how to spell it. So I'm spelling it and one letter at a time he's shouting it back. Whatever..... the painful order is done. I made the mistake of asking for the code to the bathroom. He walks me to the single unisex bathroom because I have short hair, and proceeds to open the door. He's checking if the floor was wet, and walks in the bathroom expecting me to follow him in there. Uh....No thank you. This whole experience was just awkward to say the least. read more

When you're not sitting in the drive through waiting 1+ hour to order, once you get up to the screen to order and you clearly state what you want to order, but then they type it in wrong twice so you have to repeat yourself twice and constantly check in the monitor to ensure it's correct. Then they say they're out of Baja blast. Ok, that's the thing I like most about Taco Bell. I've never been to one that was "out of" Baja blast before. Ok I'll take a Pepsi. We're out of Pepsi. Ok what do you have? Got a Sierra Mist. It's so watered down and has zero syrup and is hardly even soda it's just water. Seriously, this Taco Bell needs to step it up. read more

I have had many issues with this location. This is my first yelp review and it is because this store seems incompetent to make meals as they are ordered. Wether I order through doordash, or drive myself through the drive-thru, they have messed up my order more times than I can remember. This time, I ordered through door dash; 2 quesadilla meals with EXTRA chicken and a Cheesy Gordita Crunch with chicken instead of beef. Not only did they not add the extra chicken on the quesadillas, but there was HARDLY any chicken on there. The Cheesy Gordita Crunch had 3 tiny pieces of chicken. I have been refunded by doordash multiple times because of their mistakes, but at this point I felt it necessary to voice my dissatisfaction to the public. I will not be ordering from here anytime soon. Save your money and your time. read more

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Barely any Beans in my BEAN burrito after a twenty five plus minute wait in the drive through plus my pintos n cheese didn't have a spoon . What am I supposed to eat it with ? Worst Taco Bell experience I've ever had . read more

Taco Bell - Are there beans in there ??? ‍ - Fast Food Near Me - Napa, California

Yo fuck this Taco Bell! I order a cheesy gordita crunch! I'm in line in the drive-thru and I hear some guy inside start yelling fuck! He sounds pissed off. I get my meal and get home and find they through the cheesy gordita crunch in my bag not wrapped up and just fucking spilt all over the place!? All over the napkins and in the bag, One napkin was even folding around and halfway in inside. Like why dude wtf did I do to you that makes you fucking take out your anger on me!? This all happened on 11/22/21 around 10:10-10:15 pm. Screw you Taco Bell, you guys ruined my night! I was looking forward to your food and you guys hire people like that. read more

Taco Bell - Cheesy Gordita Crunch - Fast Food Near Me - Napa, California

Plastic cups, plastic straws, no recycling, no composting environmentally horrible - will not patronize read more

I am annoyed. This is a repeat of the same experience. I got a window order and was very clear and specific what I wanted and checked the order before it was submitted. "No creme, include two hot sauce for each item." Got home with creme, no hot sauce, broken taco shells AND ALL COLD. Nineteen dollars and change, four tacos and a small orange juice. That's also an overcharge. I hope the managers read this stuff, as nobody is doing their job at this place. I'm a local, and I won't return. read more

This place shuts off their lights at like midnight and pretends to be closed. If thats the case change the hours man

For starters, no one in line with a few patrons eating in the lobby and a few cars in the drive thru... several employees looked directly at me and not one said "have you been helped or someone will be with you shortly" but pretended like I wasn't there. When I was finally helped, I ordered the #8 combo meal which is two tacos supremes and a mexican pizza, asked for soft shells and no lettuce. What I got was a scoop or so of meat and a little bit of cheese, no tomatoes or sour cream. Each time I come here, it gets progressively worse in terms of food and service... time to find someplace else to patronize. read more

Taco Bell - Supposed to be a taco supreme ‍ - Fast Food Near Me - Napa, California

I don't review a lot of "fast food" spots, because you kinda get what you expect when you're only shelling out $2-3 for a complete meal. I understanding getting mad over service when you just dropped $50 on your meal, but you really get what you pay for sometimes. That said, I do like to commend fast food employees and fast food businesses that ago above and beyond the "you get what you pay for" level of service that should be expected. I ordered a beefy fritos burrito and happy hour soda for a quick and cheap bite after work, and the guy behind the counter was friendly, personable, and was excited to recommend me getting my burrito grilled. "Why the hell not?" I thought. When in Rome. Or in this case, the Taco Bell down the street. I wasn't expecting a lot, but the burrito came out before I was done filling my soda AND was grilled. They're quick. The grilling added a little extra crunch and kept the burrito from reopening (less messy this way), which were all positives. The important part, though, was that the worker recommended it, was excited to do so, and followed up to see what I thought. I think it's hard to stay positive and upbeat in most service industry positions. I imagine it's exponentially worse in fast food, when combined with the low pay, stigma, and customers that treat you like utter garbage. This dude was cool, though, and I'll come back to this one more, because it's better service than I expected, and likely better than many customers would deserve. read more

This Taco Bell has such bad customer service first their lines take 45 mins with 5 cars in the line, then because they make the drinks as you order and take forever to serve the card in front of you they hand you a melted drink and say it's not their fault....then argues with us until we said we will just take it up with corporate and then he wants to remake the drink. Don't like your job? Quit! read more

Taco Bell - melted drink. - Fast Food Near Me - Napa, California

Just a really, really, long line every time. Over 20 minutes with 9+ cars in the drive thru. Must be good if we're all willing to wait.

I am dasher myself and I get there waiting in line and my order was already 10 min late to pick up because the workers are being slow on person when there 6 people working there, the first person couldn't help them second person came in and started being ignorant and racist and threatened to call the police for me to leave the driveway when I clearly waited to get my order and the person who threatened me was American with glasses look like she was in charge but I don't think so, this so unbelievable read more

Everytime I order here they always forget an item or two. So annoying so have to come back and ask for my correct order.

I waited for over 20 minutes for 2 tacos and no other customers were around. The employees were more interested in their phones and gossip than helping me. Terrible read more

Slowest and worst service ever! I went inside and lucked out, only 1 person ordering and nobody else in the lobby! The worker finished taking the person's order and I was next...or so I thought. There were 2 cars in drive-thru. The worker immediately left me and went took orders from drive-thru. Then more cars came, and more people behind me, but she wouldn't even look iver, she was clearly ignoring me. I asked for help she looked over then kept taking taking drive thru orders...all of which came way after me. The workers making the food could win a contest for slowest workers on Earth. Sloths move faster. I kept asking for help and got nothing. The line behind me was at 7 people now and we were all getting mad. I finally left and will NEVER go back! read more

fuck all dat i paid 22$ for 8 things on the damn value menu that costed me a dollar mfs scammin me wth and they makin us wait 20mins like gawd damn where my refund read more