Update: The prices are now ~$3.50 for most milk teas with boba during Happy Hour, so it's about the same as everywhere else. It would be nice if they offered bags or something if you have multiple drinks, because the cups burst instantly when they hit the ground. They don't offer courtesy drinks if you drop one. read more

I really love T4! My kids and I go to T4 often and order a combination of different drinks (winter melon with boba and angel boba, amber pearl latte with boba, Thai tea with boba, taro milk with boba, apple smoothie with aloe, and caramel milk tea with boba) and we absolutely love them all! They are freshly made, delicious, and have the right portion of milk/tea/smoothies and toppings. They also offer stamp cards, happy hour starting at 7 pm (discount on drinks), and if you buy 5 drinks, you get one free! Highly recommended! read more

T4 - Amber Pearl Latte - Tea Rooms Near Me - San Ramon, California

I almost never post about bad experiences on Yelp, and just chalk it up to "one of those things". Unfortunately, I can't do that regarding my visit today to the T4U Alcosta Blvd. location. Here is what happened: I placed an online order and about 20 minutes later arrived at the location. I spot a bagged purchase sitting on the counter and suspected it might be my order but waited until the clerk finished taking the order of the customer actively making her purchase. When the clerk was done, I pointed to the bag and asked if that was my order (I gave my order and the name under which it was placed.) She looked at the computer screen at T4U and said no. 20 minutes later, I notice customers who have come in after me placing an in-person order are receiving their item(s) before me. I wait until the clerk is done waiting on her customers and again, point to the bag sitting on the counter and again relayed my name and order. Again, the clerk says no, that is not my order. It's now 30 minutes I have been waiting. I think the clerk realizes that in-person folks have received their order before me, so on her own, she goes to the bag - ***which I pointed out to her multiple times*** - and checks what's inside. She looks at me and asks what's my order. Once again, I tell her. You know what happens next, right? She tells me that is my order. So, the bag I specifically pointed to sitting on the counter and asked multiple times if it was my order DID turn out to be mine! I wasted half an hour for no reason. I would have let this slide, except I was proactive multiple times in trying to retrieve my order but the clerk WAS IN ERROR MULTIPLE TIMES, thus resulting in my food getting cold and drinks going warm. Moral of the story: if you have bagged items waiting on the counter, DO NOT BELIEVE anyone working there who flat out tells you to your face it's not yours. MAKE THEM OPEN the bag and check to confirm. Don't have T4U waste your time, as they did to me. read more

I am so excited for the expansion of milk tea shops into Dublin, Pleasanton, and even San Ramon; the Asian in me does a little shimmy each time I see a new store pop up on Yelp. Ironically, I haven't had the chance to go to very many in the area because I've been spending more time in the South Bay. Alas. T4 was one of my first frequented milk tea shops, back when Sharetea and iTea hadn't entered the scene. I still really enjoy T4's osmanthus oolong, red date hot tea, and fried lobster balls, just to name a few. This location, however, was disappointing in comparison to all the other locations I've been to. The store itself was decently kept, with the signature T4 white tables and faux leather chairs. Located in a large plaza with Walmart across the way, there's plenty of parking. I appreciated that there were little stickers with the wifi code at each table, but the wifi itself was glitchy and didn't really work. No biggie; it's a tea shop and not a tech one, after all. I ordered an osmanthus royal tea, zero sugar and zero ice. I couldn't count how many times I'd gotten this drink, with variations of tea to be oolong, but the concept is the same. I've had it at the Fremont location, the San Leandro location, the Castro Valley location, the other Fremont location next to Ohlone.. and this was by far the worst. The osmanthus syrup was so strong it tasted like soap, and even with zero sugar the drink was deathly sweet. There was no tea taste at all, and I managed a couple sips before tossing the entire drink. Glitches happen, but I think the management of this store could also use some quality control. The cashier was friendly enough, but the two male employees making the drinks were inconsistent and seemed to just operate based on their whims. Multiple times drinks were ready and no numbers were called, so the drinks were just sitting on the counter while the customer waited around not knowing that it was his order. A few times the drinks were made incorrectly and had to be adjusted. And once, a customer ordered something which turned out to be unavailable after he had already paid for it, and then the customer himself had to ask for a price adjustment instead of being taken care of by the employees. I'm not sure how long this location has been open, but compared to the other established locations I mentioned above, it feels rather inexperienced and still working out its kinks. I also found it slightly amusing that this is the only T4 location which actually plays English songs, although at such a volume I could barely hear myself think. I probably won't be back in a hurry. read more

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Easy online ordering! Food and drinks are ready on time which makes it easier for a mom who is always on the go. Love their matcha milk tea and their strawberry lemon. I usually order their Hokkaido milk tea with pudding but decided to switch things up to a strawberry lemon slush. I can't deny it; it was perfect for the hot weather and my daughter even loved it. Plenty of parking in this location no matter what time of day it is. read more

I'm mixed about this location. It's hit or miss. I've had times where the drinks are perfect and other times where the tea was sour and had moldy chunks in it. What's most disappointing is the fried squid, the taste is good but the portion size is a rip off. I ordered three fried squids (about $7 each) and each order came with only 5-6 pieces. read more

T4 - Only a few pieces in one order. Not worth the price. - Tea Rooms Near Me - San Ramon, California

One of my favorite places to get milk tea. Always fast service and very clean. Potted milk tea is highly rated on the menu and is absolutely delicious. Milk tea with Oreo crumble - make sure to shake it to mix it up read more

T4 - Potted Milk Tea - Tea Rooms Near Me - San Ramon, California

I was just here purchased a drink. I asked for 50% sweetness and it turns out the sweetness level was off the roof. I've been to other locations and asked for the same sweetness level on the same drink and never get something that sweet. It feels like if it's on their 100% sweetness I'd get diabetes right away. Staff in this location has a very sweet tooth, that doesn't know how much sugar they can add. Been there only few times but they never disappoint me on listening to the order. Good job. read more

T4 - Tea Rooms Near Me - San Ramon, California

The wife and I had never heard of T4 before relocating to the East Bay from Los Angeles. However, craving some late night Asian food to compliment our bourbon while staying at a nearby hotel in San Ramon while our home was undergoing renovations, we decided to give T4 a chance because it is a fast-food tea and snack shop from Taiwan. And as only people that have been to San Ramon know, the closest thing to Asian food you can get is Asian Zing sauce from Buffalo Wild Wings or that nasty fast-food Chinese food at Orient Express where the bitchy Asian lady yells at you. Seriously, why is that woman so fucking angry? So, for all the TL;DR millennials out there, just think of T4 as a "blue-colored" version of two other similar chains, Lollicup and Quickly, but with fewer food options. Now, for the NPR crowd, back to my regular review: At first I thought T4 was some sort of Terminator-themed café... But it turns out the "T" stands for "tea" and the "4" stands for their "four" managerial strategies: Fresh, Fashion, Favor, Flavor... Seriously, that bullshit was taken verbatim from their website. After all, we all know how much fashion should go into a cup of tea... a cup, a cup, a cup, a cup, a cup and a little bit of "ooh-la-la"! And as if the lost-in-translation nonsense could not get any worse, I saw their "Grand Opening" flyer with two "fashionable" models that looked like flight attendants with the following motto above their heads in the most glorious EngRish ever: "Tea For U. Taiwan For U." Wow... just wow... Are they using Google Translate? Anyways... the wife and I try not to drink sugary drinks that will give you diabetes after just a few slurps and we are definitely not a fan of those empty calorie tapioca balls (boba) because the only empty calories we swallow are shots of alcohol. And since the bourbon was waiting for us back at the hotel, our trip to T4 was strictly a food run. We ended up ordering the basil popcorn chicken ($4.25) and deep-fried squid ($4.50), which for San Ramon, are priced very reasonably. The food was typical deep-fried Asian food and it was fried very well and was tasty, tasty, tasty, tasty (T4, get it?). The only issue though was the ordering process. They really need to hire people that can speak English since the dorky Asian guy (DAG) taking our order was really frustrating. --------------------------------------------------------------------------- Conversation Transcript: DAG: What would you like to order? Me: I would like the basil popcorn chicken. DAG: Spicy? Me: Sure, spicy. DAG: Spicy or SSSPICY? Me: I want it hot, so... okay SSSPICY [sarcastic tone]! DAG: So spicy spicy spicy? Me: ... [thought to myself] "DGAFWTFOMFGGTFOSRLSYFUFU!" DAG: That's it? Me: Oh, I also want the deep fried squid. DAG: Spicy? Me: Well, I think I want this to be medium spicy in case it is too hot. DAG: So no spicy? Me: NO! Spicy spicy. --------------------------------------------------------------------------- At the end of all this, we found out later that there were levels to the spiciness. It turned out that DAG inputted Level 3 Spicy for our basil popcorn chicken and Level 2 Spicy for our deep-fried chicken. So... Level 3 was indeed spicy but it was not next-day-sorry-butthole-spicy. And, Level 2 was definitely medium spicy. Now back to T4 where the 4 means Fresh Fashion Favor Flavor: So, was the food fresh? Yes, the chicken and squid tasted fresh. Was the food fashionable? I guess the food looked a little sexy. Was the food favorable? Yes, it was the perfect snack to accompany a good alcoholic drink (which T4 does not offer). Was the food flavorful? Yes, it was indeed tasty. Despite all the ordering frustrations, the food was good and I am a fan... or maybe that was the bourbon talking... read more

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This is the first time since beginning of COVID-19 visiting this location. They appeared more interested taking in the orders than making the food. The cooked food was made after ALL the orders were received. Meanwhile, one employee was making the drinks REALLY slow and out of order...friends first! I received my food 10-15 minutes later...total wait time 30 minutes. At least the food was hot and the drinks were fairly good. read more

Until Sharetea opens up in San Ramon Diablo Plaza, the T4 on Alcosta is probably the closest real boba tea place to us. Its located on the same shopping plaza as Walmart, so plenty of parking. We came here two days in a roll, since boba tea is perfect for neutralizing a savory lunch (pho, ramen, dim sum, etc.). We ordered different items each time and so far all of it was decent. Candy Pear Black Tea (30 ice/30 sweet) - Refreshing - a bit tangy from the pears so nice balance. Milk Tea Grass Jelly (30 ice/80 sweet) - Probably the wife's favorite. Grass Jelly gives a sweet, cooling sensation for calming internal heat and is great on a warm day. Milk Tea Coconut Jelly (30 ice/30 sweet) - My favorite drink so far - you can put coconut jelly in virtually anything and I'd like it! House Grass Jelly (30 ice/50 sweet) -My wife liked the version with milk tea better, but this drink is not too bad - a bit more concentrated with the grass jelly. Popcorn Chicken (regular spicy) - Very good! Soft tender meat, piping hot, and crispy light breading. It was indeed spicy and salty - in fact its designed to make you buy more boba teas. It would be good to see how the new Sharetea stacks up. For now, I'm giving 4 stars to T4 in Alcosta. read more

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Didn't realize this place was close to work. Ended up coming here with my co-workers since we got out of work early for memorial weekend. This place didn't seem so busy when we arrived. It took us a few min to decided what we wanted to order so we let a family of four go a head of us to order. When it was our turn, I ended up ordering the elegant rose royal tea. Both of my co-workers order the milk tea. I think it was the Thai Milk Tea. We also got the egg puff, basil popcorn chicken and fried tofu. Elegant Rose Royal Tea- I decided to get it 80% ice and 30% sweetness. For some reason, I still thought my drink had way to much sweetness in it. I tried this drink in a different location and didn't seem so sweet. Egg Puff- It was nice and hot when we got it. It was really good. It had the right amount of sweetness . Fried Tofu- I tried this with their dipping sauce. It seems ok to me. Basil Popcorn Chicken- meat was soft and tender with crispy breading. We decided to get it non spicy. I did realize that the place was starting to get packed around 3 - 3:30pm since the location is close to the school. Overall, service was good and staff was friendly. We will come back again. read more

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Great little boba place that is super crowded on a Saturday. Got my usual taro tea and a strawberry smoothie. A bit runnier than I like but it was decent. Very noisy place and apparently is a smaller sister place from Dublin. Seems like it's slower and overstaffed but I don't know the business. Just that it had a pretty good wait. Other than that? Very close vicinity and good place. Definitely looking to try some of their other menu items. read more

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T4 always has the best tasting milk tea! I feel like it's always great quality and they get my drinks right every time. My go to is oolong milk tea with lychee jelly! Location is great and parking was easy. I've had their lobster ball one time and it away delicious! I love coming here and recommend it to everyone! read more

T4 - Menu - Tea Rooms Near Me - San Ramon, California

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I normally come here for the popcorn chicken and boba. I know Fridays are busy, so I call ahead for my order. Well, today I called and was placed on hold and then they forgot about me. So I was on the phone for 10 minutes listening to them take orders for 4-5 customers. Suggestion: if you are busy and answer the phone, just take my order. Don't even pick up the phone if you aren't ready to take my order. Otherwise, you will forget that I'm waiting for you to take my order. It would take just 2 minutes to take my order!!!!! read more

I love T4 but I don't usually order from San Ramon. This was my first probably my last. Ordered 2 boba and fried squid. I hade exactly 6 pieces of squid! That was over a dollar each. I was shocked opening this. Not even worth it. read more

T4 - This is my first time ordering from T4 San Ramon today and this will be my last. I have exactly 6 pieces! - Tea Rooms Near Me - San Ramon, California

I use to like this place, we visited the place on Tuesday evening and I was very disappointed with the service, first I don't know how they passed the health department inspection, first when I pay she took my credit card and she swiped my card which was ok until I notice she did not wash her hands and she started to prep our drinks with out washing her hands, neither using gloves , other thing I observe was that there was another employee , he was using gloves witch I also noticed he never change , I waited outside and in all the time I was waiting she never washed her hands and she continues to take payment for another 2 costumer with the same dirty hands . I hope someone from T4 that care S , read this an take actions especially now with the COVID . I believe the hand wash need to be done every time they make a drink or get a payment. And gloves need to be replaced often. This was a very disgusting experience, I hope we don't get sick. read more

T4 - One of the drinks. - Tea Rooms Near Me - San Ramon, California

This place serves the best boba in the. But always busy with orders and sometimes they may run put of the boba you wanted.

After giving this place numerous chances I am cutting ties with this T4. My boba straw that broke the camel's back - waiting an hour and a half for my order and the extremely poor customer service. The food and drinks here are good and I like that they have decent egg puffs but it's not worth the headaches and hassle every single time I order here. Here are just a few of my grievances with this T4: 1) The girl at the front is extremely rude. It's been difficult to order with a mask while she is behind a plastic screen so I've try to help by slightly lifting my mask away from my mouth (but still covered) so I could speak better but she rudely stated "you don't have to do that I can hear." Noted but if you can hear me so well then why did you still get my order wrong and why am I always having to repeat and practically yell what I'm saying?! Every single time. 2) Pick up orders claim to be ready in 20 - 30 minutes yet I've waited double that. The latest I waited triple that which is insane! I get they are busy but it doesn't help that they don't follow up or organize their orders well. This last visit was a hot mess with people all waiting and repeatedly following up on their order and the said girl again just brushing people off. 3) I asked politely for the status of my order and am told it's not ready (despite the fact I can see my drink order sitting in front of me). Not wanting to be pushy I waited only to have to follow up again (an hour later) and have her admit I can take my order now. I get that they want to wait and give all items (drink and food) all at once but if it's going to take an hour to make food and you're not going to chill or handover the drinks you end up with melted and luekwarm drinks and soggy food. I kid you not my kids' smoothies were like milk because she insisted my order was "not ready" although visibly it was. 4) They are extremely disorganized and short staffed and management does not seem to care. Waits are expected on busy days but they never seem to appropriately staff for the crowd. No care or concern of people waiting 30 - 45 min even for just one drink! 5) They will not let you use the restroom, even when Covid restrictions have lifted. I practically had to beg because my son had to go (thanks to our hour long wait) but nope, no sympathy from this place. This is only examples from 2 visits but I've had countless more horrible experiences here. Take your money elsewhere because this T4 is just horrible. read more

In response to tapioca texture from this place: Keep in mind folks, real tapioca is suppose to be squishy and seem overlooked in American standards. The generic artificial tapioca texture is more gummy candy like and chewy. I find their tapioca to be okay. read more

T4 - Milk Tea Tapioca tastes good and not generic. It's nice you can control the sugar quantity. Strawberry Smoothie was decent. - Tea Rooms Near Me - San Ramon, California

I'd never ordered something totally undrinkable until this place. I come here for the popcorn chicken, which is fine, but the drinks are straight diabetes. Even though they have a menu saying you can adjust ice and sugar levels, I was informed at the counter that they will no longer adjust sugar. I ordered the Honey Aloe drink, and it came out tasting like it was just honey and water. A LOT of honey. I could hear the screams of a thousand offended bees as I attempted to drink that thing. If you're going to not offer a sugar adjustment option, you cannot just go Super Saiyan mode on the sugar. At least find a happy medium. I couldn't even stomach this beverage after I let the ice melt and dilute it a bit. This also wasn't just my drink's problem. My sister's milk tea was also way too sweet, and I felt the same about the Hokkaido milk tea. It might be time to go somewhere else for my popcorn chicken fix if I can't have a decent beverage to go with it. read more

AVOID AT ALL COSTS. Wow. 45 mins later and about ten other customers that had come through - we still didn't have our order. No updates just "we're working on it." We we're the first ones there and had placed our order online so you'd think that our order would be processed first. But it wasn't. Felt like it was never going to be processed. It sucks cause the food is fine, but the service and management is HORRIBLE. Good thing it's just boba and these places are a dime a dozen. Won't be coming back here ever again. read more

Hurts my stomach every time. Flavor is meh, but there are other places you can spend your money on.

Sooooo slow. Just ordered 1 drink at 3:42pm and got it at 4:15pm. Plus, they were out of regular boba. Talk about insult to injury....

I read other reviews that this place is hit or miss, but for us it was a big miss. If you have enough boba, you learn when the ratio of tea to cream to water is right, and it was not with our 2 drinks. Wayyyyyy too watery--would definitely not try again given that there are at least 2 other boba places nearby that are far superior. read more

Well I've been planning a boba run all week and I finally got it today. I've been wanting to try out T4 in Dublin for some time now, but have been leaning on the new T4 in San Ramon and ShareTea for boba as they're much closer. So thoughts? Although the music felt loud probably exacerbated by the large group of teenage girls talking like they're 10 feet away from each other, the quality of tea and boba was comparable to both T4 in SR and ShareTea. I would only come back here if I'm nearby, but highly unlikely as it's located much more inland from the freeway and nothing else is particularly nearby. read more

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I visited this place twice already and their service hasn't changed a it. Every time the person taking the was super rude both the times. They made my order incorrectly and on pointing it out they said, " oh its already made, we cant throw it, u have to pay again for a new order". Are u serious? Why do I have to pay for ur mistake? The asian female taking the order just didnt wanna remake it even it pointing out her mistake. I was holding off the line and didnt wanna create a scene so left with the wrong order. Stay away from this location. Boba bliss - an extremely wonderful boba tea shop is less than a mile away. Go there instead. I also ordered fried tofu, which was served without sauce and seasoning contrary to what I was told earlier at the counter when placing order :( read more

Worst customer service of all boba joints ever. I can 100% resonate with other Yelpers that "the workers seem like they don't want to be there at all" Both the drink and boba were NOT up to par with other T4 locations. Furthermore, when I asked the cashier who has zero emotion on her for a straw, which is within reach for her but not for me since there were a huge group of customers (6~7) directly blocking my path to the straws. It's a relatively small place and we were all right in front of the cashier so there is no way she could not see what's going on. But instead of reaching over with her hands and pass me the straw, which does NOT require her to move her little feet at all, she just pointed and said "it's over there". Are you kidding me? You cannot just pass me one straw since it's right next to you? I had to resort to speaking up and said "I cannot get thru all these people can you just pass me one?" She then threw a straw at me like I'm her ex or something. Honestly if I wasn't with my daughter, I would cuss at her right in front of everyone and make an "accident" mess for her to clean up so she could at least get some exercise out of it which she desperately needs. For the franchise owner: stop making your daughter or relatives to work there, they hate their jobs and they don't wanna be there... they are messing up your business! read more

I went there yesterday to order two teas for my kids. It was an order to go. I was force to leave a tip. I thought tip is voluntary Which I don't mind but to aggressively push upon me to tip is a little pretentious don't you think. I didn't want my kids to feel embarrassed so I pity them The tip. Never have I went to any establishment where you order to go that you are mandated to leave a tip. Totally bad experience. Beware of their sneaky tactics. Never come back!!! read more

They were really nice and accommodating because we put in an order for the wrong date. Their sides are And for such a good proce. The boba never diappoints. read more

Ordered Basil chicken and Chocolate egg waffles. Box of chicken was half full and didn't get a whole sleeve of waffles

Great place to grab some quenching drinks on a warm day. Thanks to the staff who works so hard on making the drinks today. Only 2 of them and they did wonderful handling large value of customers. Maybe perhaps they should schedule another worker on fridays though to be in the back as the cook... just an o read more

T4 - Bob Milk - Tea Rooms Near Me - San Ramon, California

If I could give 0 stars, I would. My husband went in and ordered drink for me, the person who took his order talked really fast and did not explain well to my husband and assumed that he wanted the Earl Grey Milk tea. And when we went back in and asked him to change it for us now that we know what options we have, he said he would have to charge me for it. The tea wasn't great, service was terrible. Not accommodating and understanding at all especially when they got the order wrong and won't change it for us without charging us. Don't go there!!! read more

Nice place to get refreshments and snacks. Especially during their "Happy Hour", which starts at 7PM and goes till closing, at 10PM. Started 6/20, come and get it while it lasts. The deep fried squid has big prices of squid rings, covered in a thick crunchy crust, like on extra crispy fried chicken. So good, ordered round two, plus popcorn chicken. Chicken nugget sized chunks of chicken, with a crust that tastes like Korean fried chicken. Good thing the captions are turned on the TV. It's set to the Disney channel, to keep the kids attention. The over head music volume is set to almost "wake the dead" levels. Can't have a relaxed conversation in here. :( Smoothies, milk teas and other tasty cold refreshments. The only "bad" thing about this place... the brain freeze. ;-) read more

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Very nice ! First time to a tea spot in San Ramon and found it to be quick & easy. Located very near the bike/walking path - Iron Horse Trail in the shopping center with the Walmart. Also plenty of parking if you're not walking or biking. For us, it was the payoff for walking 4K. Smoothie for me, green tea latte for her. We came back the next day and tried a few snacks - The fried squid, the fried popcorn chicken and the puffs w/red bean. Everything was tasty. The fried stuff was a bit salty for me. The red bean seemed almost non present except for the color. Of course, this was our first try for snacks in any tea spot and that might be the general standard. I like this location for its convenience to the path. There is no bike parking in front but there is a few spots at the trail point across - 70 paces approx. Tthere are a few chairs and 2 small tables in front. Service was polite, professional and prompt. I'll visit again when I'm in San Ramon. read more

T4 - Front the outside tables - Tea Rooms Near Me - San Ramon, California

T4 is bringing it's asian drinks/snacks to the mainstream in the 'burbs. latest location is opposite a Walmart neighborhood market, (once an asian market). no decor. just the menu of milk teas, teas, appetitzers. temporary promotion. $2 for drinks, (till the 4th?) snacks after that, 1/2 off of $2, forget which drink: whisky cocoa milk tea (3.75) w/topping, ($2special)no sugar, ice. -.fab taste, not sweet, grass not sugar laced, nice drink -assembly time assembly of drinks. got mine's in about 5 minutes:impressed. drips: -short time ordering. -store sign hard to see. look for crowds in front. -all drinks made in plain site. food made in back. -lots of parking read more

New T4 in west dublin! This location has only been open for several weeks. It's becoming my favorite place to go because its closer than the other t4 and they have such a wide variety of drinks. They are also less crowded than the other location. I came in around 6pm on a sunny day and we ordered a rose milk tea with boba, a yogurt green tea 80% sugar and a spicy popcorn chicken. The yogurt green tea here was super sweet and next time I'll probably order the 50% or maybe even 30%. My friends rmt wasnt that sweet but still had a good rose flavor. The popcorn chicken took about 5 min to come out and was soo hot and tasty. The chicken is really tender and tasty. This boba place is gonna be added into my rotation. read more

About a 3.9. This boba shop is somewhat more inland than Sharetea, so not as convenient to get to. My fiancé and I went this weekend as we were in the area and decided to get a drink as well as an order of popcorn chicken. The first thing that struck us was how ordinary looking this place was on the interior. It's a barebones looking shop with adequate seating but not really an atmosphere to speak of. So we ordered a jasmine milk tea and a roasted oolong tea boba and the basil popcorn chicken. Needless to say we were a bit underwhelmed. I mean it wasn't bad, but it really didn't stand out. Service is chaotic. Lots of people in the back rushing around, clerks yelling out the order, etc. very sweet employees who could benefit from some better training. They were why we bumped it up to almost a 4. Willing to try again but only if we're in the area. read more

T4 - Our drinks. Good but not spectacular - Tea Rooms Near Me - San Ramon, California

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This place gets busy! Maybe because there aren't many other boba spots in the San Ramon Valley area. And before you look like a whacko calling in to ask, no they don't do happy hour here like the San Leandro location! And at the rate they're going, they're not gonna need a happy hour, because the line is always out the door. Drinks are done quick and fast. I was barely done paying at the register when they called my number and said the drink was done already! What? Are you mind readers!? The only thing that raised some red flags were, I asked for 50% sweetness, and felt that the drink was 100% sweetness (like they started making my order before I was even done ordering it, hence how it was done before I finished paying). They do have a wide variety of drinks and it is definitely overwhelming. I stick to what I know best. The lychee black tea with aloe and boba. I think it's a tad on the sweet side so go with a lighter sweetness level for sure. They do have some inconsistencies with the amount of toppings they put in their drinks.. if that could be handled and be consistent, it'd be a 5 star spot for sure! read more

T4 - Tea Rooms Near Me - San Ramon, California

Again they have delicious milk tea and pearls (love the grass jelly), just as amazing as the San Leandro T4. The ambiance here is much better than the one in San Leandro, probably because it's more relaxing and I was there later in the evening. There wasn't anything that I didn't like about the drinks and the place... but the service did bug me a bit. The cashier was perfectly lovely. I think it was her first day there when we came in that night (this review is a few weeks...ish late). She was a sweetheart and looked like she was trying her hardest to learn everything. There was another girl making drinks frantically, but there were 2 more employees that were just standing behind the counter on their phones. The 2 other employees seem to be more seasoned there since the girl making drinks and the cashier was always asking them questions. They weren't to helpful and kind of snickered to themselves. I kind of felt like they were throwing the newer employees into the lion's den without anything. I know that I still got my drink pretty fast and it was delicious, but in front of customers, everyone should be helping each other. When working together, it's imperative that everyone pitches in. It's probably just me but seeing the 2 employees on their phones in front of the customers and ignored things left me with a distasteful feeling. Final Thoughts: I really hope that it was a one time things for those 2 employees. I felt really back for the cashier since it was her first day/night there. For sure I'll be back here for a drink though since it was mighty delicious and refreshing. read more