I had a fantastic experience with the T‑Mobile expert Ben Pharm who assisted me resolving the problem with my phone. From the moment our conversation began, he was patient, knowledgeable, and genuinely committed to helping me find the best solution. Mr. Pham took the time to explain everything clearly, answered all my questions, and made the entire process smooth and stress‑free. What stood out most was his professionalism and friendly attitude. It's rare to find customer service that feels both efficient and personal, but Ben delivered exactly that. I walked away feeling confident, well‑informed, and truly valued as a customer. T‑Mobile is lucky to have such a dedicated expert on their team. Thank you for the exceptional support and for making my day a little easier. read more

If I could give this place zero stars, I absolutely would. The "manager," Daniel, is an absolute joke and rude AF. We went in for a wireless router upgrade. Instead of doing his actual job, Daniel basically barked at us: "We're not doing it. You need to call someone else." Here's the kicker: we had already called online support, and they explicitly directed us to the store for help. But Daniel didn't care. He just whined, "We can't do that. We are tired of online agents sending customers to our shop. We don't do that." Then, he had the absolute audacity to tell us, "You can just place another order online and have two routers." I couldn't believe the utter nonsense coming out of this guy's mouth. Are you kidding me? He tried to pass the buck and treat us like a football, all while trash-talking his own T-Mobile colleagues. Clearly, they aren't on the same team, because the online support agents actually know how to speak to human beings. Daniel, on the other hand, is a total clown. I am never stepping foot in this store again. Save yourself the headache and avoid this location like the plague. Easily the worst customer service experience of my life. read more

I want to be fair in my review. I would give 5 stars to the staff who helped me set up my account and start my internet service. He was friendly, patient, and professional. Unfortunately, my experience with Daniel, who identified himself as the store manager, was the complete opposite. I returned to the store because an online customer service representative specifically instructed me to go there to resolve my issue. Before I could fully explain why I was there, Daniel immediately told me "no." I explained that I had been directed to the store for assistance and tried to ask what my options were, but he repeatedly interrupted me, would not let me finish my questions, and simply kept saying "no" while trying to send me away. I wasn't expecting him to do something beyond store policy. I was simply hoping he would listen, explain why he couldn't help if that was the case, or suggest an alternative solution. Instead, I felt dismissed and disrespected throughout the interaction. I expected a higher level of professionalism, problem-solving skill, and customer service from someone representing the store in a leadership role. This interaction left me disappointed and with a much poorer impression of the store than I would have had based on my initial experience. read more

I stopped by to inquire a new iphone 17 because my phone is past it's prime and I needed an upgrade. The employee told me their business is mostly phone line service and financing and it will take a few days to receive an order. I received some good tips on removing data before a new phone exchange. read more

My mom got a new iphone and i was having issues transferring data from her old phone to the one. We brought it in and the rep was so nice and guided my mom how to transfer and set everything up. I feel like other places wouldnt be as patient. Thank you for making this process smooth like butter.. read more

If you already have T-Mobile as your provider, this location has some very nice staff working here. However, I must give this location a 4 out of 5 stars. They have a small shared parking lot, but location was easy to find. We get there, informed them that we came for the new phone and were told they didn't have any in stock. I read back the phone number I called to ask and they couldn't confirm if that was the correct phone number and that I spoke to a lady. We felt that there was some attitude given towards me from another male staff member when I provided the details. After being there for 2 hours switching phones, installing screen protectors, the gentleman helping us was extremely nice. He was very down to earth and he said he's only been there for a few months. This may become our primary store, who knows? read more

Derrick was great excellent customer service. Prior to this T mobile i went to the store on Figueroa in Highland Park and the rep was a total butt munch, will not go to that store again. read more

Don't know what's wrong with this sales people working at this store horrible customer service my wife went in there Saturday to buy a new IPhone ask the lady with tattoos a question in Spanish and the lady said she's doesn't speak Spanish as my wife is waiting another comes to her and talk to her in Spanish and she answered her question what the heck my wife seeing this right in front of her just looks at her and walks out leaves the store and goes to Verizon and gets her new phone don't know what to say but this sales people need to find other jobs or get a crash course on customer service T mobile should be ashamed of having this people work for them and treat paying customers like this have a great life. read more

There a woman there named Alexis and I can't remember the hispanic guys name that were incredibly helpful, but there is a guy there with braids or dreads that is just an absolute miserable employee that wants nothing to do with making ANY effort whatsoever to even remotely seem like he is going help you out. He refuses to give any answers that would be helpful and does it with a stupid attitude. It's entirely unacceptable and unnecessary. The first time I had the misfortune of dealing with this guy was about 2 weeks or so ago with my elderly dad and aunt. I thought maybe it was just an attitude he was giving because maybe he was having a bad day or maybe my dad's frustration with him was making him even more unpleasant, but today I called because I had a simple yes or no question wondering if I needed to do anything because I switched over to Verizon a couple of days ago or it's all done once my number has switched over. As soon as he answered I knew it was him and I can hear his "sh**y" attitude right off the bat. He damn tefusedbto offer up any kind of answer or at least say, "hold on, let me find out". It was just attitude and trying to pawn me off to cistomer care, so I hung up on him. I called another T-mobile store in Alhambra and I got a very polite answer in under 2 minutes and I was off the phone. IF I ever have the need to go back to T-mobile, it will NEVER be this store because we will end up fighting. read more

Amazing personalized help from Alonzo at this location. Recently changed carriers but the online support was very buggy. Resorted to in person and was delighted by the quick and superior service. Thank you! read more

My cord to my internet tower broke and I needed a replacement. I called the South Pasadena Store and the gentleman said to come in and he could take care of me. Once I arrived I was greeted with kindness and I was given a replacement cord with no hesitation at all. Thank you Tmobile for making this experience easy. read more

Jonnie Johnson and Jessica helped me. They were both very kind and patient. I highly recommend this place! They made me feel comfortable and appreciated. They walked me through the steps of getting a new iPhone. They set up my iPhone for me. Not only am I more than happy with my purchase I am also more than happy with the customer service. Much appreciated Jonnie Johnson and Jessica. Thank you! read more

Very bad customer service, keeping waiting for solving scam problem . They said that call me back so many times but nobody call . My case # 24-24894 from oct 10 2024 . Now is 0ct 01 they're not solving the problem yet. read more

I ordered a new phone and picked it up at this location. I wanted to turn in my trade in phone so I can receive credit for the promotion and the heavy -set woman there refused to take it and said it would be better to mail it in?? Why do I have to mail it in if I'm at the store already?? She was obviously too lazy to be bothered with the trade in process or didn't know what she was doing. Didn't make any sense to me. read more

Dont waste your time asking about replacement protectors because they will screen you no joke. I called in and without hesitation in less than 3 seconds Nostradamus gave me her definitive "no not in stock" line when i said iPhone air not even bothering to check because big dawg said she knows everything in her store thats in stock like ok, I mean for starters this is ridiculous being sent on a wild goose chase already to hear her shoot me down quicker than a WW1 plane giving me no direction or even a store that does except sorry try again and secondly its unprofessional let alone rude to disregard us in such a manner like as if its known culture within company policy to scam us out of our entitled premium service we are paying by denying us the privilege based off product when they are the suppliers why wouldnt they carry more volume depending on the locals. Now I dont have it when I need it so I will never make this same mistake with them. I might as well get one from five and below because this was extremly unsatisfactory and almost seems inappropriate as a scam to rarely have a common product we pay for. I am really about to switch carriers because thats crazy she did not even bother which means the company itself is fostering a noncompliance workplace or she is an absolute genius that could be able to memorize the entire dictionary if she worked on that. Worst customer service experince ever. Yes im upset I have to keep calling different stores in my local without directions. You should do better T-Mobile read more

Had a great experience at this T-Mobile location! I was switching from an ATT family plan back over to T-Mobile and was helped by a wonderfully helpful and thorough employee named Ivan :) He was able to answer questions before I even had them and walked me through the entire process very clearly and with care, all while maintaining a delightfully positive attitude- probably the best experience of this kind I've ever had- i will definitely return to this T-Mobile, and more than likely I'll be looking for Ivan's help. read more

T-Mobile - Ivan's card - Mobile Phones Near Me - South Pasadena, California

Ivan was a great helper. Broke down my bill for me to understand. Only thing they never have my screen protector but Ivan still ordered on for me. read more

So much better than the customer service I got in Old Pasadena. The staff person was efficient and got me in and out quickly.

Their customer service has gotten so bad in the last couple of months that it is taking forever for someone to actually answer the call. It used be so easy and quick to talk to a representative but now it is completely different. They are slowly forcing you to use T-Life app where not everything is answered and blocking you from talking to a rep. As for the promotions/deals, they don't even come close compare to other carriers, giving free phones and devices without having to trade-in, and so on. Hope T-Mobile will stay true in serving the customers like they used to. read more

Absolutely amazing service. This is not my usual store but it was the only one in my area with no wait. I walked in and was immediately welcomed by Ivan Centeno. He had a warm smile and walked us over to his station. I let him know that I was there to add a line to my existing plan. He was more than happy to help and asked for my information. While he was pulling up my account, Ivan took the time to build small talk by asking how my day was and noticing that I had been a customer for 10+ years. Ivan made the changes on my plan and even tested the line a few times to make sure that it was active. He explained the costs that I would see and handed us his business card in case something appeared wrong once I got my bill. It was so nice to see someone who treats you more than a sale and I appreciated all of his help. I highly recommend you ask for him if you ever find yourself at this store. read more

Came in looking to upgrade my phone. A young man named Alex Orozco helped me. The customer service was excellent. Alex was knowledgeable, kind and patient. Alex also noticed an irregularity on my account. I had visited a different location earlier this week to ask a simple question. Apparently, an employee at this other location made changes to my service plan for multiple devices without my knowledge. Thankfully, Alex was able to cancel the unauthorized changes before the plan changes went into effect. Thanks Alex! read more

I love T-Mobile. Just returned from Spectrum. I was having trouble doing the switch with a person over seas. They told me I would have to wait 24 hours. I went into the T-Mobile corporate store in South Pasadena and David Flores solved the issue and my number was transfered to my new phone right away. The best customer service available! read more

Every time I go in, I have the misfortune of speaking to the same guy who apparently is unable or unwilling to help me file an insurance claim. read more

Good location never too busy wen I walk in,the employees seem very knowledgeable and patient This is my new go to store. read more

They lie and tell you they have the phone you want, just to get you in the store. I do not appreciate how they made me waste my time. One star because I can't leave a minus. read more

I've been coming here for 16 years. I moved out of this area back in 2016 and I still come here. The 30 minute drive is worth it! The managers and employees have always been super nice and always in such a great mood. Shout out to Lizbeth, Raymond, Kensy, and Michael! read more

Walked-in, need no appointment, was helped immediately by a knowledgeable T-Mobile expert, Raymond Ureno!! I really won the lottery with this gentlemen! Excellent customer service. He helped set-up my new Apple iPhone, helped me select phone case, pop sockets and camera lens film cover. He patiently explained to me the pros and cons. The store had ample customers but a good amount of staffs working and I don't feel like I'm wasting my time waiting. This store is very well staffed. From the minute I walked in, Raymond approached me and I couldn't believe that I got immediate service. GIVE RAYMOND URENO A PROMOTION & PAY RAISE! He really deserves it, after all he's worked for T-Mobile for 8 years! Such a fine and courteous young man, too! read more

I don't know if this is a fair review. I only come here for the free stuff on T-mobile Tuesdays. But for the times I have come in for the free swag, the guys there are really cool and chill. So for picking up freebees, they get 4 stars. For their phone sales and customer service, I have absolutely no idea... read more

Jessica Hernandez is a BOSS. She helped me re order my replacement phone and guided me through the process of calling making the insurance claim and navigates the menu selections quickly even while the Assurant reps botched and hung up on me. She got me through it until it was confirmed and the necessary deets were taken. Thank you Jessica for being personable, fun and for overall great customer service...and recommending a cappuccino blast!!! read more

We've been a 20+ year ATT customer and we recently switched to T-Mobile. We were not sure if we made the right choice to switch service providers, but after we left the S. Pasadena, CA store, we concluded that we made the right choice. We received the best service we ever experience from a mobile service provider. Brandon L. from this store went above and beyond to ensure that we received the best deal, best price and best service ever. Brandon was honest and transparent throughout the process and actually came in on his day off to make sure that he was able to activate additional phones for my family members. Brandon went way and above the call of duty. We truly appreciate Brandon and his service. 10+ read more

Great customer service and support! I was trying to leave my family's plan and create my own so they supported me through the challenges of leaving a plan and creating a new one. Definitely the best experience especially if you get customer serviced by Eduardo Camarena. He was chill and funny so I definitely recommend getting serviced by him! Great job to all who were involved and thank you guys so much! Definitely satisfied by T Mobile as usual. read more

Ray was efficient, thorough and simplified the process of trading my phone. He gave me options that is available for my plan and his customer service was very satisfactory. An absolute recommendation. Thank you, Ray read more

First time here ...definitely will be back. They took care of my needs and didn't have to wait. All of the workers are friendly and very helpful. read more

Brian is the best!!! I came in to drop off my phone, and he told me about the promo add a line and get a free iPhone XR, if you switch over from another carrier. Which is perfect because I have been in search for a new iPhone for my grandma. He was able to quickly help me and I walked out with a new FREE phone! Thanks so much! read more

The short of it: Sales people will lie about promotions to make a sale. Be very careful and make sure you read everything. Longer version: We are existing T Mobile users. On June 4, we decided to add a line and went to this particular T Mobile to do so. Vanessa helped us. We asked what was the promotion at the time, and was told that if we bring an iPhone 7 or later, we would get a base model iPhone 11 for free, but if we bring an iPhone 6s or earlier, it would be for $500 credit. There were poster advertisement in the store saying as much. We signed up and didn't think of anything else. July billing statement came and the bill was substantially higher than what Vanessa said it would be, and I called T Mobile to ask what happened. After an hour on the phone, they told me that the store made a mistake and didn't apply the proper promotion. The "team of experts" will be on it and apply the credit for next month. August bill came and was the same as July bill, so I called again to find out why. After another hour, got the same response and same promise that it will be addressed next month. September bill came, and again, substantially higher than what Vanessa told us it would be. So this time, the "team of experts" escalated the matter and I was told: 1). The promotion that Vanessa had told us didn't even exist. There was no $500 trade in for the phone. That promotion did not happen until 3 weeks after we signed up. 2). There was another promotion then, but it was for $400 trade in, and didn't start until June 5, a day after we signed up. 3). There was no valid promotion done on the day we actually signed up. If Vanessa did know that there was no promotion at the time when we sign up, then she lied to us to get us to sign up that day. If Vanessa did not know that there was no promotion that day, then she is just incompetent. Either way, we lose $400 for signing up 16 hours earlier. read more

I've been a part of the t-mobile family for 2 years. For the past 2 months I've been doing dealing with Brian Chang. Any issues or concerns He goes above and beyond To get everything resolved. Jonathan, Liz and Kim just to name some of the other Tmoble squad. Im happy to say this is my HOME STORE. read more

Good service. Went in to upgrade two phones, was in and out quick. Customer service was legit. Definitely recommend this location.

Staff Kensy is great with patience to help our family members to solve all issues about new phones, adding new lines and products purchased. Thanks to her again for all the efforts she brought to us. read more

Ugh my experience here today was bad. I spent some time with T-Mobile customer service support through facebook chat and had everything taken care of with my account - I just needed a sim activated on one of my lines and was advised the quickest route would be to go in store to have this taken care of. In fact, customer care already assigned a temporary sim number to the line and I just needed to go in store and have it swapped for a physical sim. Easy enough right? Not here. I walked in and explained that I just needed a physical sim activated in place of my temporary one and the guy took my id, pulled up my account, and informed me he couldn't do it unless I converted the line to a more expensive type. I explained that I went through everything with customer care earlier and that he could pull up the notes and should have all the info to activate my sim. He again wanted me to upgrade the line. I then told him I would just go to another store and have the sim activated and he threw my ID at me and said "good luck". WTF really? The whole interaction lasted about 5 minutes which tells you how interested they were in helping. Speaking of 5 minutes, I went to the location on Atlantic and Valley and they took care of what I needed in less than 5 min without trying to hassle me into upgrading my line. read more

I came in with my father looking to change phone providers and Ray gave us excellent service. He made it quick and simple for us to switch from ATT to T-Mobile. If you need help go to Ray! read more