Eddie was super helpful and patient as we switched my phone over from Boost mobile. We had to call and wait for a port out pin and even though Boost took forever, Eddie stayed patient and answered any questions we had. We'll definitely be back tk this location when it's time to upgrade the phones!! Thanks Eddie ! read more

This place charge $5.00 dollars just to accept a payment on a post paid plan, I would recommend people to pay across the street at Phone Mechanix; by the car wash cause those guys across the street don't charge anything for making a payment on any post-paid carrier. The worst thing about T-Mobil is that they told me that the waiting time just to make a payment was like 45 minutes !!! read more

T-Mobile - Cell phone payment receipt - Mobile Phones Near Me - Oxnard, California

Very helpful Everyone very friendly wait time was normal but worth it thank you Elvia Lorena and Jose great customer service 10/10 read more

If you would like to be almost immediately ignored, come here. You can watch 3 out of 4 employees NOT help waiting customers.

Avoid this location their service is terrible. They don't care about customers. I don't understand why they even have team members in store because anytime I go they say "We can't do anything about this, you have to call". They also lied to me when I purchased a new phone telling me that they'd give me a screen protector for free. Then I come to find out in the bill that it was $60!??? When I asked about it they said I agreed to it??? Why the hell would I agree to purchasing a screen protector for sixty dollars. I absolutely hate T-Mobile now it was the last straw read more

Not impressed. I had to fire Tmobile, as my cell phone provider. I found out, they sell phone insurance for devices that are not actually insurable. I know this because they sold it to me. I paid About a year's worth of insurance and then when I filed a claim they denied it because the phone they told me they would insure, was actually never insurable because of the exclusions that lists , they don't insure refurbished phones. When I bought the insurance I disclosed that the phone was refurbished and the salesperson said, yes we can insure it. Thats not ethical and it's not the way. If you have to babysit them to do their job right, they don't deserve your money. read more

Great customer service by Guillermo. My husband went in and needed assistance with a new phone and Apple Watch and he was very knowledgeable. They were satisfied and all their needs were resolved. read more

I pay almost 90 dollars a month for some horrible service with only sos on all the time this should be illegal for a company to steal money from people like this I don't recommend anyone switching to this company at all read more

I just left T mobile store in the esplanade's been trying to get my phone fixed since September 28th first called Sprint they sent me to Apple support after working with engineers and they not being able to fix just actually left me hanging today I thought I'd try the store but poor Teresa couldn't do a darn thing but ask me to pay my bill I've only had my phone a year only 1 payment left. read more

I have wondered experience, big thank you for excellent customer service to Rob, who was so fast and understanding about my time and money. If you planning to update u cell , stop by and talk to ROB, great job. read more

HORRIBLE CUSTOMER SERVICE. I had to report them to my bank as fraud. I canceled my account with them, and they still took money out of my account as payment. I spoke to different customer service representatives and they admitted it was an error and shouldn't have had the money withdrawn. They assured me the money would be back in my account within 3-5 business days. I waited and nothing, so I called again and was told that I actually have to wait 30 days for a check in the mail. So I waited again...and nothing! I called back again and was then told I have to keep waiting. I called again and was told I'm not going to get the refund unless I activate my account again. So I requested a call back from the manager, and she never called. I called the next day and was hung up on by two different employees as I was on "hold." I had asked them to call me back if the call dropped, but of course they did not. I am very frustrated with this company. They have admitted multiple times that the refund will be issued but when I inquire about it they hang up on me or don't call back. I have the text messages from Tmobile attached. read more

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ABSOLUTE WORST SERVICE EVER!!! I was forced into service with T-Mobile when Sprint merged and I hate every single minute with them. Then the service reps have the nerve to talk smack about sprint when sprint was the better company!!!! GET BENT T-Mobile!! read more

I wouldnt reccomend this place customers service it not here. Waited over 50min to make a phone payment. I don't know why I stop here. You get the feeling they really don't care... read more

T-Mobile - waiting here was a waste of my time should have left after 15 minutes . - Mobile Phones Near Me - Oxnard, California

Arriving at this branch was like an old confusing comedy routine called "Who's on first". I gave a neutral 2 stars only because I never stepped foot in the store to actually get service. At the door: Nancy, "Do you have an appointment? Me, "No. I tried on your website and it was down. Then I called 611 and they said the site was down and to just show up here at the Corporate Owned Store." Nancy, "If you don't have an appointment you need to go home and make and appointment on the website". Me, "Your website is down." Nancy, "You can call 611 and they can make an appointment for you." Me, "I just told you I did and they can't access the website." Nancy, "Without an appointment you can't come in. Wait until the site is up and then make an appointment". Me, "Since I am here and you are holding a tablet with the appointments, can you make me an appointment?" Nancy, "No, the website is down." Me, "My new phone is not connecting to your service. I am a new customer still in the cancellation period. I don't want to wait until after I can't cancel if this service does not work. After your website is back up and I make an appointment, how long is your back log with appointments?" Nancy, "I don't know how long it will be since no appointment has been made by you." Me, "For example, how long is the back up with appointments right now? Nancy, "There are no appointments since the website is down." Me, "Then who are the other people inside being helped?" Nancy, "They are Walk-Ins?" Me, "Since I Walked-Up, can't I be a Walk-In?" Nancy, "Yes we are taking Walk-Ins. What can we help you with?" Me (after a long pause), "I am a new customer and my phone is not connecting reliably to your system." Nancy, "Do you have your original recite for starting service?" Me, "I don't have it on me." Nancy, "Then we can't let you in as a Walk-In." Me, "This is a Corporate Owned Store, Right?" Nancy, "Yes." Me, "Doesn't the company have records of who their customers are?" Nancy, "Not if you don't have your recite for starting service they can't look you up." Me, "I have identification, the phone and the phone number. They can look me up so please let me in as a Walk-In?" Nancy, "Not without a recite." I was going to ask to speak to the manager, but she would probably ask me if I had an appointment. :) I don't know if she was trying to be funny, rude or possibly simply had the mental recall of a fruit fly. But I went to another branch and they took me right in. read more

Im happy with my T-Mobile service, but it's ridiculous that only this store makes you wait in line to redeem Tmobile tuesday items. While the other stores you are able to do it right away with the person checking you in read more

Terrible service. My parents came to this location to buy a new cell phone and wanted help transferring photos and contacts from the old phone to the new phone. Nancy sold them the new phone and explained some technical details that they clearly didn't understand and then proceeded to completely reset the old phone. She did not clearly explain this to my parents and they did not know she would be deleting everything. I went to the location myself to try and get a better understanding, and Nancy simply told me that it was too late and there was nothing that could be done. Nancy was unapologetic and closed the door on my father and I without saying another word. I understand that nothing can be done but closing the door on an elderly man is T-Mobile's customer service standard apparently. I went back to ask for the managers name (Erick) and we now know to take our business elsewhere. Avoid this branch at all costs if you expect any form of customer service whatsoever. read more

If you're a T-mobile carrier; i would recommend this place for you. It does get pretty crowded right when the store opens. So if you plan to visit best time would be during the morning trust me! Awesome thing is that the sale associates are really friendly and they help you 100% guarantee; just wait for your turn. I went to add a line under my account with them. They also do the best trade ins; so if you plan to trade in your device they offer much more than best buy, wal mart, apple, and other companies! You can use the value for down payment for the new phone you plan to get or other accessories! If you plan on getting the iPhone 6 or 6 Plus; id definitely call ahead before heading to this store because they are low in stock. I just picked up the last iPhone 6 so its best to have in contact with them. They do ship if you prefer that option. I would really recommend this store; the other tmobile stores in Ventura County lag of customer service. 4 out of 5! My honest opinion. read more

You suck! T-Mobile has determined that unauthorized access to some of your personal data has occurred. We have no evidence that your debit/credit card information was compromised. We take the protection of our customers seriously. We are taking actions to protect your T-Mobile account and we recommend that you take action to protect your credit. Read more here: t-mo.co/Protect read more

Great amazing costumer service by Roberto. Since the minute we walked inside the store till the very end. He was very patient and knowledgable. If you're ever at this location it's worth the wait to get Roberto's help. read more

Tmobile SUCKS!!! I've been paying on my late mothers account for over 6yrs. She authorized me to make changes on the account (which I have 3 other phones on) before she passed away from cancer. Now Tmobile requires a password all of a sudden! I was told by customer service to go into the store to fix this situation. The store rep had me call customer service from the store & I was told to either have my dead mother call or get her death certificate so the next of kin can make changes @!!@@ Yeah, it's time to change carriers. After 7yrs, Tmobile can kiss my butt!!@ I would give them 0 stars if it was possible!! So much for being a loyal customer for 7yrs read more

Alex the store representative was GREAT!!! Thanks for all your help with our new phones. I have had this cell provider for YEARS and because of reps like you, I stay. Thanks again read more

Terrible location. Avoid at all costs. They have terrible customer service and the don't care at all about the customers. They lied to me and processed things without my consent and didn't find out until I called customer service. They are committing fraud at this location. Do not go here. read more

Not sure if it's Alvia or Elvia but I just went in to pay my bill and I've been with Tmobile for years and I can honestly say she's the most genuine friendly one I've come across! Great customer service! read more

At first the experience was ok, even as the young woman who helped us was making mistakes left and right, and constantly asking the rest of the staff for help. We were there trying to take advantage of T Mobile's promotion to cover termination fees to switch over. The worst is that the woman told us that ATT and Tmobile would figure out the termination fees and that they would mail us a refund in the form of a gift card. We waited a month, so then I called customer service and they said keep waiting. I called today, two months in, and apparently I had to go to a website and file the paperwork myself. Why wasn't I told this at the store?!?! Really, you want to do this to people joining your network? Tip to management: train your staff better. I won't be heading to this shop anytime soon and I do not recommend it. read more

My Wife & I never expected t-mobile to have the best customer service, just based on the location alone, but we decided to go anyway just for the service plans. All the young women there greeted us, and helped us shortly after. Liz did a great job helping us get set up, and at no time did we feel rushed or unwanted ... unlike That fat curly haired kid at WalMart on Rose / in the Electronics Department /screw that guy! Liz definitely Gets an A+ customer service! Were Def Happy to join TMobile read more

I drove an hour to come to this store because they were the only store who carry the iPhone 6s in the 128 gb. They write your name on a list when you walk in. I waited a good 30 minutes on a Monday at 3:00. The girl who helped me was Lucy and she was fabulous. She was very patient with me while showing me how to set up my new phone and is a PRO when it comes to putting on glass screen protectors! Truly impressive! Thanks Lucy! read more

I switched from Verizon 3 months ago. My recent experience with this store was below my expectations of what good customer service should look like. I purchased a phone charger for my phone only 3 months ago, and it speed working so I took it back to exchange it. The manager said I would need to buy one for $40.00 and wait for the manufactures warranty to reimburse me. I had to complained loud enough for them to give me a replacement charger because they sold me a defective one. The mgr finally agreed but it was like pulling teeth, Customer service at this store could divinely be improved. I feel the manager should have simply said, "allow me to make this right for you sir". I shouldn't have to beg him to fix his mistakes. read more

I never do reviews but I am honestly really upset. I went last month to get an added line to my account. If I'm not mistaken the guys name was Sal. Sal explained everything to me and my partner. When I mean everything I mean was all the different charges and how much they would be. We got our first bill this month and it was WAY more than what he said. We called customer service and they said it has to be that amount for the first month then it'll go to the amount that Sal told us so we paid it. Now we got the bill for still more than what Sal told us. We called customer service again and they told us that they changed our plan which I was aware of but again Sal said it wouldn't change how much I was paying before with my plan. I got the Netflix thing where T-Mobile paid a portion of it but no I'm paying more for Netflix than I was before. I get it's business and I'm all about people getting their money. But I'm definitely not about cheating people money in that way especially in the circumstances that we are in now. I will never return to this location read more

I bought a Samsung Galaxy Grand Prime from t mobile. The phone was defective. They told me that i could not exchange it but i had to send it back via UPS. After two weeks i finally got a phone back, it was missing the back of the phone and it had no battery and had a sticker saying it was defective in the box. When i called customer support a rude lady that could barely speak English told me there was nothing she could do. T mobile ripped me off. Do yourself a favor choose another carrier. read more

They sold me a phone that could not detect the network. I could not text or make or receive calls. I was told I had to mail my phone to Texas. After two weeks I received a phone without a battery and a sticker on it that said it was defective. I am a used car salesman and I am saying t mobile is one of the sleaziest things I have ever seen. read more

this place sucks when you want to pay your bill!! they need to set up a corner for payments only. went on my lunch break at 1 pm and didnt get out of there till 2:30. half hour late back to work! asked nancy to speak to the manager said it would be 15 mins before i can talk to him. lousy customer service. read more

Horrible customer service. The guy was playing Pokemon go while helping me and the atmosphere felt totally unprofessional. Went to the location in Camarillo and actually ended up getting my phone situation handled while being treated like a valued customer. read more

The best price for cell phone service there is. Not widely advertised but one can buy 1,000 minutes good for 1 year for $100, and rollover unused minutes every year. Been doing this for several years now. I pay just $100, no extra taxes or fees for the whole year and if I run out of minutes I can just buy another 1,000 minutes for another $100 for one year. read more

no customer service. do not go here. they gave me false information, processed something without my consent, gave me the run around, did not answer my questions and most of all rude. I did not know something was processed until I called cs service. I have made several complaints and do not recommend this location!! AVOID!! read more

T-Mobile! What can I say? This store is the best T-Mobile store I have been to throughout California. I travel frequently and visit stores throughout my travels. The staff at this store are very friendly and extremely familiar with their product. On my last visit to T-Mobil I had the pleasure of meeting Alfonso and Yuri. Both greeted me as I entered and took my name down to place me in que. About 15 seconds later, I was at the counter talking to Yuri about my phone service needs. I needed a new micro-nano sim card and a new phone line. Yuri was able to complete both transactions for me and make sure that I was satisfied with the service and experience she provided. I was in and out the door in about 6 minutes. I was also informed of all the specials they had going on and reminded that they valued me as a loyal customer. What can I say? I love T-Mobil and this store in particular. I will never visit another T-Mobil store unless my travels demand. If your looking for cell phone service visit this store. Ask for Alfonso, however, if he is not there any other associate will be more than glad to help you out. This store rocks!!! read more