Absolutely terrible customer service…read more We've been Spectrum customers for 9 years and have visited this location many times. Unfortunately, this isn't the first time we've experienced poor customer service here, but we've always let it go and given them another chance. We had to come in for a new physical SIM card because of an issue on Spectrum's end. For the past 2 months, we've had an open ticket after a random phone that doesn't belong to us was mistakenly added to our account. Once Spectrum finally began resolving the issue, they told my husband to visit the store for a replacement SIM card. After the new SIM card was installed, his phone completely stopped working. He couldn't make or receive calls, send or receive texts, or use cellular data. We scheduled the very first appointment available, which wasn't until 4:00 p.m. We came in as soon as we could. While we were in the store, we were also on the phone with Spectrum Customer Service trying to activate one of our watches. The representative on the phone was incredibly patient, kind, and spent over an hour and a half helping us until the watch was finally fixed. We truly appreciated her. The experience inside the store was the complete opposite. The employee helping us was polite at first, but once he couldn't fix the SIM card issue, it felt like no one wanted to help anymore. My husband simply said, "This is ridiculous. I shouldn't have to buy a new phone just because of this." Without anyone even speaking to her, the manager--a shorter woman with short hair--yelled across the store that we couldn't trade in or buy a phone because it takes over two hours, that we should have come earlier or made an appointment, and that they were closing in 20 minutes. I repeatedly explained that we did make an appt as soon as one was available, and the earliest opening was 4p.m. She ignored what I was saying and just kept repeating, "Not my problem." When we briefly considered getting a new phone, we even showed the staff that the next available appointment online was also around 3or 4p.m., just like ours. If the process truly requires over 2 hours, then why are appointments still being offered that late in the day? That makes no sense. Honestly, if you're reading this and thinking an appointment matters, based on our experience, it really didn't. The store was nearly empty. There were 4 other representatives, including the manager, standing around at their desk while walk-in customers were being helped as they came in. If appointments are required or are going to be used as an excuse, then they should actually serve a purpose. She also told us if we wanted help, we could go to Best Buy and see Geek Squad instead. Hearing a Spectrum manager tell paying customers to go somewhere else because she didn't want to help was incredibly unprofessional. Every time I tried to calmly explain the situation, she interrupted, raised her voice, and continued repeating that it wasn't her problem. Eventually my husband became frustrated and raised his voice as well. While he later apologized--which was the right thing to do--I honestly don't think she deserved one. I normally believe everyone deserves an apology when things get heated, but she was never respectful, welcoming, or warm throughout the entire interaction. As the manager, she should have been the one setting the tone and helping de-escalate the situation, not making it worse. Instead, she continued threatening that she didn't have to sell us a phone and that we could leave, even though they weren't actually helping us in the first place. I'm honestly not sure how someone with that attitude is in a management position. Even the Spectrum Customer Service representative on the phone overheard the interaction and commented that the employees were not speaking to us appropriately. She also mentioned that every Spectrum store should have staff who can assist customers with technical issues, not just sales. If you're in Oxnard and need to visit this Spectrum location, I would recommend going somewhere else. The manager's attitude was rude, dismissive, condescending, and completely lacking in professionalism. A manager should lead by example, de-escalate difficult situations, and treat customers with respect. Unfortunately, that was not the experience we had here.

Thank you Jose for helping me return some equipment today. The store was clean and I was help very…read morequickly with the appointment I made online. (I highly recommend making an appointment before you go!). Jose gave me a bundle option to help me save some money.

I have used Advantage Telecom for my business needs since early 2019. They were a refreshing…read morechange from my old vendor. Their staff is friendly and professional. My only service calls which were quickly handled were due to my own neglect to clear my voicemails and even then, they were happy to accommodate me. I would highly recommend them.

At The HR Firm, Advantage Telecom has been our preferred internet and phone service provider for…read moreover 5 years now. The quality of their service and the professionalism of their crew is fantastic. Advantage Telecom is always FAST to respond to service requests and when you call you always are greeted by a bright cheery person and not a computer generated voice. We highly recommend Advantage Telecom if you want the most from your internet or phone service!

We had an appointment set up to have Frontier Internet installed and Eddie was fantastic. We got…read morethe new Eero system with dual modems. Eddie was professional, knowledgeable and kind. We appreciated his customer service skills and quality workmanship. Great value and quality signal. Highly recommended.

I was a customer of Frontier Communications internet services in Ventura County, CA for about a…read moreyear. I had no major complaints until I had to move out of state and cancel my service. I followed the instructions for the return of the equipment, which zeroed out my final bill... except for about $4 that was labeled "taxes and fees." I thought having taxes on a zero dollar bill was strange, so I reached out to customer service. I called their customer service number FIVE times and could never get past the automated robot. It didn't matter how I answered the automated questions; the final result would be that the robot would hang up on me. I had to redownload the app and use the AI chatbot to finally get to a real person. They removed the extraneous charge and I deleted the app, happy to be done with this company forever... And then the next month, they added a $5 "adjustment" to the prior bill period and billed me for this "past due balance." I redownloaded the app AGAIN, used the chatbot to access a real human, and got the charge removed again. In short, Frontier kept adding small random charges to my account after I discontinued service with them, and then made it really difficult to get them removed. These feel like incredibly scummy business practices and I would urge anyone to avoid doing business with them.

On time, extremely thorough, great workmanship, and the nicest guys in the world. I would recommend…read morethem to anyone.

From the owner: *Specializing only in commercial* At Coastline Communications LLC, we provide a variety of…read moreoutstanding services that range from Network Cabling, Security Camera Installation, Telephone System Installation, Wireless Networking, and Local Area Paging. Contact us today for a free estimate!

customer service there is AMAZING , management is A1 , except for the bad apple David. Gentleman…read morewith the reading glasses has zero customer service rude and a liar.

My Mom and I switched over to T-mobile, about 2 years ago! After 22 years with their competitor. We…read morehad Giovanni assisting us! He set up our accounts, answered all our questions, discussed the best plan for us, and we have been going to him ever since, we just upgraded our phones this past week! Once again, excellent customer service from Giovanni! We highly recommend Giovanni for your T-mobile needs! He's Professional, Friendly, and respectful! Great guy! Thank you Giovanni! You represent T-mobile in high standards!

Fusion Networking and Tech did a fantastic job on our Cat 6 cabling project. The installation was…read moreclean, well-organized, and clearly done with attention to detail. Everything was labeled and set up in a way that makes ongoing use and maintenance easy. Their pricing was fair and straightforward. On top of that, they were great to work with as they were very responsive, professional, and flexible with scheduling. Overall, we had a very smooth experience from start to finish. We'd highly recommend Fusion for anyone needing reliable, high-quality network cabling.

They were pretty quick from contacting them to them showing up. They went above and beyond and…read morereplaced all the telco lines to fix the issue.

Everything the best of the best Gali the owner and Joel the…read moreTech you can't miss They deliver what they promise

The BEST! This last April was the second time I used Gali and his staff for a move and they never…read moredisappoint. They know their business and are fantastic to work with. I would recommend them most highly.

I've been with Geolink for about 10 years, across 5 different warehouses from City of Industry to…read moreRedlands, CA. We run a logistics company and need fast, reliable internet with a static IP address. Here's why we picked Geolink: 1) Their installers are professional and know exactly what they're doing. The setup is always smooth and stress-free. 2) Their service is reliable. In the past 10 years, the internet only went down once--and that was during a windy day back when we were in Rancho Cucamonga. 3) The internet speed is always fast and stable. 4) Their tech support is helpful and easy to reach when we need them. Overall, Geolink has been a great partner with excellent service and support. I highly recommend them to other businesses. Thanks for keeping us connected for the past 10 years. Jimmy Tran CEO of Worldcraft Logistics LLC

So we finally are nearing the end of Geolinks. Although they got it working, it is working super…read moreslow now. We pay $75 per month for 30 MBPS down / 10MBPS up but only get 17MBPS down and 1.5MBPS up so we are switching to 100MBPS Starlink for $50 per month. All that Geolinks would have needed to do to keep us happy would have been deliver most of the bandwidth that we pay for somewhat consistently. Image below: We have been hitting speeds like this consistently for several days. We called in a ticket and Geolinks promised dispatch which has never called. So another bad Yelp review and we are pretty much fed up. For this image I removed our IP Address and test IDs for privacy but the speeds are exactly what we are seeing .

Eddie was super helpful and patient as we switched my phone over from Boost mobile. We had to call…read moreand wait for a port out pin and even though Boost took forever, Eddie stayed patient and answered any questions we had. We'll definitely be back tk this location when it's time to upgrade the phones!! Thanks Eddie !

This place charge $5.00 dollars just to accept a payment on a post paid plan, I would recommend…read morepeople to pay across the street at Phone Mechanix; by the car wash cause those guys across the street don't charge anything for making a payment on any post-paid carrier. The worst thing about T-Mobil is that they told me that the waiting time just to make a payment was like 45 minutes !!!

Very bad experience with t mobile at Sam's Club. Angelina who is their representative is a complete…read moremoron. We signed up for two phones and the internet. We decided against the internet and immediately returned the modem and went into sams club to verify cancelation. Angelina supposedly called the main office to verify cancelation yet for several mo the the internet charge was included in my phone bill. I repeatedly called customer service and was told I never cancelled despite me calling and going to the kiosk several times. Thrur billing is a mess and all who work there are idiots. Angelina makes promises of gift cards to switch carriers but buyer beware. You will never ever receive a gift card. She is an outright liar. She will promise anything to get you to change carriers but do not take the bait. It has been nothing but a cluster ....since changing. I have since cancelled their crappy service and moved on to a reliable carrier. Keep an eye on your bill as there are several hidden charges they don't tell you about. I ended up filing a complaint with my bank, the FCC and PUC. Im seriously thinking of suing them in small claims court as well. That's how angry and frustrated I am with Angelina and T-Mobile. Truly they do not deserve any stars except thrre is no negative rating available.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.