I walked into the Safeway Beretania T-Mobile store. I was greeted by Kalani. It was a Tuesdays and I like T-Mobile Tuesdays. Kalani is a friendly agent and asked about the iPhone 13 pro plus. I wound up getting a new film cover for my existing phone. She installed it right away but I was worried about dust being trapped under the cover. After bringing my phone home I looked at it closely under a strong light and found it it was perfectly installed with no dust specs. I strongly recommend Kalani and T Mobile Beretania. read more

My friend told me about the benefits of T-mobile's cellular plan and how great it is when traveling abroad. I walked into to inquire about switching cell service providers and to consider upgrading my phone as well. I was greeted by Ben and was very pleased with his answers to all my questions. Ben was extremely knowledgeable and was very patient as he handled everything for me. My past experiences with phone upgrades were always difficult and stressful with data transfers and activation setup. I am very impressed with the customer service here as I watched the staff assist other customers with the same professionalism that I received. I will tell all my friends and family about my great experience and to go to this store. read more

Karlyn is an exceptional customer service associate and should be highly valued by T-Mobile. Where do I begin? My trusted iPhone 6 abruptly died and I needed to replace it, Instead of some long, drawn out warranty replacement for an old, reconditioned iPhone 6. Karlyn explained to me that T-Mobile would buy my old phone and that I could upgrade to a brand new, shiny iPhone 7. And get the new phone immediately in the store!!! Yay. Consider it a done deal. She was so nice to set up the new phone, help me pick out a case and a screen protector. Why are there so many choices?? lol My daughter also left with the new Beats wireless headphones too. (Merry Christmas!) It's a win for everyone!!! I love Karlyn, T-Mobile and my new gold iPhone 7. Gold. Gold. Gold. Gold. Gold. Karlyn is gold. T-Mobile is gold. read more

T-Mobile - Gold iPhone 7 - Mobile Phones Near Me - Honolulu, Hawaii

Sales Associate Chelsea, Sales Rep #****009 did a phenomenal job with assisting me on 4/17/2019. I came in to purchase a new Iphone for my mother as a birthday gift and Chelsea was patient, thorough and had all the answers to my questions. I appreciated the fact that she very personable yet professional and extremely knowledgeable. I came into the store not knowing what inventory this location had and wasn't sure which Iphone I wanted to purchase for my mom. Chelsea was upfront with me, provided me with all the logical options, pros and cons, and greatly assisted me in making a confident decision with my purchase. I am overdue for an upgrade myself and will absolutely return to this location for Chelsea's assistance, her superior service and professionalism is outstanding. read more

Damaged my phone yesterday and drove to this location to check out my options. I had Jenny assist me and really enjoyed her explaining my options of either staying w/ my blackberry or move on. After the explanations I decided to get a Galaxy but unfortunately this location was out-of-stock. She called the Market City location to confirm and they did have but wouldn't be able to get some so it would be faster for me to drive and pick them up. However, when I arrived the Market City location they had a blackout! This location doesn't open until 10am but couldn't do anything as no electricity. Tyrone was kind enough to call the manager at Beretania to have her pick up some and then I can go ahead with my purchase as there was no time frame on when the electricity would be back on at Market City. So, to kill time I ran some errands and drove back to this location. Jenny greeted me with "Welcome back to T - Mobile again." Impressed me and I prefer dealing with attentive people. She was very instrumental in setting up my new phone and transferring my contact info from the damaged blackberry. She also attached my screen saver and protection cover. Talk about great service!!! She apologized for me going back-and-forth between the stores but I'm just grateful that my problem was resolved. She also guided me on how to complete the rebate form and provided all of the information I needed. This was my first time at this location and very pleased on how the associates were very friendly and knowledgeable. NOTE: (1) Went back to my car to set up my bluetooth but for some odd reason it didn't connect so I went back to the store but Jenny was assisting another customer. Eric was kind enough to come back to my car with me and set up my bluetooth. What awesome service this location provides!!! (2) Being located next to the new Beretania Safeway, there is ample parking so it was so easy to find parking as I came to this place 2x today. You can either park in the sun or walk a little and park in the shade. read more

This 5 star review is for Austin. From the moment he answered the phone, we knew we were receiving 5 star customer service. He placed the item on hold for us and when we arrived, he greeted us right away and got the item right away. He explained payment options and asked if there was anything else we wanted to look at. He patiently showed me a variety of the compact bluetooth speakers that they sell and patiently waited while I was deciding what color I wanted. I really appreciate his patience, cheerfulness, helpfulness and his knowledge. Every customer representative should be like AustinI hope we get to see him every time we come to visit. read more

I have been waiting here for 1 hour and 15 minutes and still haven't been called. One customer just left and the sales clerk was with him the whole time I have been here. The customer was talking the whole time about non-phone issues. I just heard Joseph the clerk phone the customer who just left because the clerk forgot to give him his package. What is wrong with this company? Jenine handled my transaction. No issues. 15 minutes. They still only deserve 1 star. read more

Very bad service her name is Chummy . We come to this store all the time and they give good service all the time. They have a new staff and this girl name chummy, she is not pleasant Look like she just there to make pay check and noreally doing her job good. But today me and my husband are upset she give us very very bad service instead of buying phone we just walk out and we will try to come back some other time when she is not there Went back to t-mobile today 11/6/19 and bought a new phone Erick help us out and he is the best we like his service very excellent read more

Maybe it's just me! That's how you feel in this place. The once No. 1 Customer Service provider in the Nation is no more. Been in there twice, only way to get something done is thru the phone Service. Been with TMOBILE 14 years and have been in a lot of stores from here to Chicago, honestly I'm considering Leaving my provider. read more

Returned last night to check on a telephone order and found out that the female T-Mobile worker assisting me three weeks ago NEVER FINISHED the order even though she told me that the phone would come in three days. I'm completely disgusted by their service. Moreover, they move like turtles. VERY SLOW SERVICE. read more

Walked in looking for a new case and the staff is very informative. Showed me the cases for my phone and let me know why its great and how come its a little more expensive. Can't ask for anything more than great service and informative staff. The store is nicely decorated and very welcoming. Everything is displayed clearly and parking is plentiful. Great we have a T-Mobile store in town with good parking. Greatest thing is that its in the same parking lot as the new beretania Safeway. read more

T-Mobile - Mobile Phones Near Me - Honolulu, Hawaii

This is a review of the store // not the cell service. I got my bill from Verizon wireless and decided that I was being charged for extra bells and whistles that were "required" on their new unlimited data plans. I was fed up with the high bill. I decided to stroll on down to T-Mobile and convert my Verizon number over to T-Mobile. I was greeted by Chelsea. She is very helpful. She answered all my questions and gave me some tips on how to do things with Verizon and T-Mobile. I appreciate it. The process of me switching service carriers was made easy with the help from Chelsea. I enjoyed the customer service so much that I came back that same night and purchased an apple watch from this store. The store itself is clean and well put together. Great job team! read more

Always busy, always packed, but such great service! Always check in with the person with a clipboard so you're not standing around waiting even longer. I have never had a problem coming to this location, whenever I had to become an adult and start paying for my own phone plan I came here. Knew absolutely nothing about plans, phones, service etc. and the lady who was helping me wasn't frustrated while I asked questions, never gave me attitude and explained everything to me like she actually enjoyed her job. It was really nice!! I then later came back a week later because I dropped my phone and had to get a new one, and the same girl was working and she replaced it in a heart beat. Because of her I have an amazing plan, a good warranty, and not charged an arm in a leg every month!! read more

Went to T-Mobile to buy some accessories for my phone. I understand with this whole social distancing things in place, that they want to limit the amount of people in the store. The guy "handling" this could've been nicer. Instead of walking back and forth he could've taken names and have them line up outside. We left. read more

** Masks required and only 5 customers in the store at a time ** Came here to upgrade my iPhone 7 plus because my mic wasn't working and because it's 2020 so I was due for one. While waiting in line outside the store, (because they were at capacity) an employee named Ethan came outside to get my information and to put me in queue along with the other customers waiting. Once checked in, I learned that my mic not working was a actually a software issue. So now I have to chose which phone I would like to upgrade to and Ethan was very helpful in explaining the specs between the all the different iPhones. I told him I was looking for something just to get me by until the Fall when the iPhone 12 comes out and he was so considerate and advised me to get the SE because it was cheapest option and basically does everything the iPhone X does, just smaller, since in a few months apple will be rolling out it's newest iPhone. He was very pleasant and patient with me as it took me some time to make up my mind. When I finally did make up my mind, and was about to be rung up, another employee named Jason noticed that I had insurance on my phone and let me know that I could actually get my phone replaced for $5 (cost of shipping) thru a warranty claim! He was so efficient and had me all set up in about 10 minutes! Very pleased with the service I received (especially because this store is rated so low) so I had to write a review to say a big mahalo to those two! read more

Again! I knew I shouldn't have come back to this location but convenience was the determining factor... The first time we came to settle on a plan the lady who assisted us could not understand me; I had to repeat myself a minimum of five times and talk extra slow just so she could understand what I needed to get done. It eventually got done but now the person who enrolled can't even access their My-Tmobile because their information doesn't match! My goodness, you must need to be very educated because somewhere along the line she messed up. SSN card and passport physically in front and yet somehow the info doesn't match, tsk tsk tsk.. Second time I go in to get that prior issue resolved Ezekiel was the rep to assist us. I told him the situation and he goes, "you need to call Customer Service." Long story cut short, he ends up calling and says he got it changed. The customer experience portion I would like for you to understand is that the customer is first, and ultimately I proved you wrong. Please the customer and they'll want to come back to you. As long as my name is Min K. I will not be setting foot in this location again! read more

Aries is awesome. She is professional and courteous. She took care of my switch from AT&T to T-Mobile. The process was kind of complicated but she patiently walked me through resetting my passwords and gave me the best deal. I'm happy I am no longer with AT&T. I am free! read more

I'd like to thank this store for amazing customer service. I don't usually come to this one but I had to handle a bill. Chamme was excellent, she has a lot of aloha. I didn't even know I could finance a phone and she helped me with my first iPhone. Everything was explained well and very patient with me. Thank you for good service and a brand new phone. I'm going to recommend this to store to family and friends. read more

I have been a Tmobile customer for 17 years and I've always had good experiences whether going into the store or by phone. But this particular time at the store, inspired me to write a review because, despite COVID19, I was handled quickly, politely, and competently. Only a few people let into the store but I was processed very quickly. I want to give a special shout out to Aries who deserves a 5 star rating for her outstanding customer service. You cannot go wrong with Tmobile and I will be a forever customer. Great products, outstanding service, and prices! read more

It's not fair to post this review to this specific store (in person service has generally been quite good), but with respect to T-Mobile on-line and phone customer support, their motto might as well be "thanks for you willingness to share interminable hours with us; please keep waiting we guarantee we won't be able to resolve your problem" read more

Jenine,Store Manager @ T-Mobile is awesome. My 94 yr old Aunty's old flip phone battery died & I was unable to find a replacement. I spent 4 days trying to purchase a new phone. Talked to so many people on the mainland but no could help me because Aunty could not answer any personal question to get into her account. Explain what I was going through and Jenine tried helping me. She told me to bring Aunty down to the but she didn't have to leave the car (she can hardly walk). Brought Aunty down on Monday and Jenine was able to cancel her Sprint account, create a new T-Mobile account with new Pin #, added my husband and myself as authorized userer, taught me how to use the phone, setup automatic payment, Aunty could keep her old phone number and much more. The stress and frustration I was going through all disappeared. Aunty now has a working phone, paying much lower monthly fee with auto payment. Jenine is pleasant, she's a professional at what she does helping customers and very patient the whole time. She did what no one could do for me. I'm forever grateful for everything she has done for me. BIG THANK YOU & I WON'T FORGET YOU!!!!!! read more

I got my phone from this store nothing but problems 3 days to get my phone ported with the same number, back in January, internet always going down and my phone bill wasn't lower like they promised it's higher then today I have international calls with I didn't make and they say I have to pay for it , I didn't make read more

Kevin and Steven were very helpful and friendly. We went in bought a new phone. Transfer data to the new phone .

Really friendly staff! I went in to get information on changing over to T-mobile, and Janet helped me out! She was super friendly and professional, and answered all of my questions, even after she found out I was going to get my phone at another store. I was really pleased with the service, the helpfulness, and their willingness to make sure that you, the customer, are satisfied and getting the best possible package and phone for you. Thanks, Janet! read more

I really like T-Mobile as they are a no-contract service provider. Also, it's great that they give me unlimited data on multiple lines without throttling. I have been a T-Mobile customer for a long time and have always been happy with my service. I recently stopped by for a new SIM card and was surprised with a $20 charge, but it was not too bad. I have found a cheaper source for SIM cards, but still, I think $20 is reasonable. Customer service is sometimes really great here. Sometimes customer service is average. Parking is often available pretty close to the front of the store. They share parking with Safeway. read more

Whenever there's an issue with my cellphone that cannot be fixed over the phone, I cringe. Why? Because that means the only way I can fix it is by going to the store. However, if you've ever been to a store like T-Mobile, you know that it is a hotter mess than Miley Cyrus or Britney Spears ever was. For instance, I visited the T-Mobile store this past weekend to get two issues resolved: 1) change the primary account holder and 2) reconfigure numbers on my phone bill and EIP plan because I was paying close to $300+ a month for two people. It literally took five to ten minutes for someone to realize we needed help. Even then, as the man attempted to help us, his first "advice" was that the first issue needed to be called in. Now before I go any further, this is not the first time I have tried to change the primary account holder due to the fact that I take care of the bills. However, every time I go to a store I get the same response: you have to call it in. Can we just think logically about this for a second: how would I be able to change the primary account holder over the phone when they cannot verify ID? Anyone can have someone's last four digits of their security code and say they are Jane Doe. But okay, sure, I'll call it in--and be denied for the umpteenth time as the woman helping me over the phone is also questioning why employees would prompt me to call. The second issue, however, would cost me a wait of about 15-20 minutes which is ridiculous because half of the employees were either chattering amongst themselves or playing hide-and-seek. Sure, I'll wait so that you can get paid to do everything you shouldn't be doing on a shift. About halfway through waiting, I gave up. It wasn't even worth my time anymore. Bottom line: T-Mobile needs to step up their game in terms of instilling proper protocols and knowledge to their employees. Not only are they wasting our time and money by not knowing how to help customers, but they also waste their own time and money by continually losing possible revenue opportunities. read more

Apparently there is a vast difference between a phone kiosk purporting to be a TMobile outlet and the actual TMobile store on Beretania. The service we've had at the TMobile outlet inside of Don Quixote has always been horrendous. And the last time we went in (oh mebe 2 months ago) a plug eared cocky kid was smoking an ecigarette. Jesus. I could tell he knew it was bad form since he huffed behind the counter whenever he could but it was plain to see that his sniffles be damned, he was going to have his mist fix. The older co-worker who was a bit more reserved and mature said that their boss is really lax about that sort of thing. Schlurping hot soup from a Campbell's can is OK too I guess, because pluggy was at that too. As sick as pluggy was, those e-cigs seem counterproductive to his glassy eyes and watery nose. Stay home. Get well. And quit those e-cigs that you think are "healthier" for you. They are not. With our without nicotine cartridges, I don't know of any educated person who thinks that constantly inhaling water vapor is necessarily good for the lungs. Bacteria ladened from the old spit inside of your mouthpiece could probably give you a hacking cough, m'friend. So it was with great delight that my brother and I walked into the T-Mobile store on Beretania right after eating shrimp/veggie noodles at Asia Mix, Tea Time a few steps across the way. At under 10 dolla, it's well worth it. I dare you to eat a whole one. I couldn't. But chew those great, fresh noodles slowly and well. I almost choked to death. A happy death though, no doubt. Within seconds of opening the TMobile door, a dear young woman named, Dwayne yes, you read it correctly,( Dwayne is a she), approached us with a clipboard to ask us if we needed help. She was very pretty, young and also as refined as they come. She was extremely knowledgable about TMobile products but also very capable as an iphone and accessories salesperson too. About as capable as they come, bar none. Dwayne showed us around and answered questions in a professional manner, went to check on stock, my brother's account, explained several options and discussed accessories. My knowledge of iPhone 5S is OK but my bro is very limited in his understanding and practical use of smartphones. Yet, Dwayne insulted neither of us by her quick answers, continued focus on our needs, calm and patient attitude and remained a wealth of information regarding out many questions. She took our combined ignorance with good humor but never got silly or unprofessional. She is not, li'DAT kine. She is very refined. As a salesperson, Dwayne is top notch. My whole attitude towards TMobile has changed for the better. I will never step foot in the kiosk purporting to be a TMobile representative, at Don Quixote.....ever. But if you have any concerns and feel as though you might be put down at any store for your lack of knowledge and know~how about androids or iPhones, see Dwayne at this TMobile store location. We left with a new iphone 5S for bro, a belt clip holder, a car charger, and a wonderful bluetooth speaker for my laptop which I have been needing for a long time. TMobile was running a buy 2 get one free sale on accessories and we would not have gotten all of those items if it hadn't been for Dwayne mentioning it to us. She is a great sales associate and when I say great, I mean for TMobile but the customer as well. She didn't push any product but did explain each one carefully to us. TMobile, I hope you're reading this. This sales associate is special. Dwayne was never condescending, she is highly professional and knowledgeable about the products and plans, reserved by nature and not at all pushy or loud as some sales personnel can tend to be. I must say that every employee there that afternoon was industrious, as busy as they could be and all of them seemed to engage their customers promptly, efficiently and courteously. I might have been able to write about any one of your fine employees but I just so happened to have lucked out with Dwayne. It was our great pleasure to have been helped by her and feel that more than a shout out for this fine, young woman should be dedicated to her. If I were her employer, I would not only value her expertise in dealing with the less than stellar customer (us) but would also keep my eye on her as a potential managerial level position employee. TMobile you would be well advised to keep your eye on this gem. Lookit, she was more than great. Dwayne is the reason I am always going back to that TMobile store, the reason I am recommending to all my friends to see her if they have any TMobile needs and lastly, she is the real reason I am spending the time to carefully describe the treatment we received and how grateful I am to TMobile. Going on well over a dozen years, I was a customer who was ready to jump ship from TMobile and I have found a reason to stay loyal for a long, long time! Thanks to Dwayne! read more

After having what was definitely one of my top 3 moments in horrible customer service history (read more here: https://drive.google.com/file/d/0ByAuRzpFyPC3ckhHQVVCN2h4ZVE/view?usp=sharing) I didn't expect much from T-Mobile. However, I'm a firm believer in second chances and wanted to get my phone fixed with the path of least resistance; so, I decided to bite the bullet and give T-Mobile's Beretania location a shot. Upon entering the store, the difference was immediate. First of all it was considerably more crowded than the Market City. I was acknowledged by several associates as I crossed the threshold and moments later a young lady came over to check me in. I could see that there were several people ahead of me and she let me know it would be a short wait. She apologized and I told her it wasn't a problem. I regret not taking note of her nametag because she was incredibly sweet and genuine. She looked like Merida from that Disney film, if that helps anyone identify her. A few minutes later Tre came over to introduced himself, ask me my name and how he could help. Introductions made, I explained that after using my Sony Xperia Z1s in the water the screen died. I also told him about my previous experience (and frustration) with the Market City location. He seemed to empathize and feel bad about the situation. He looked at the phone and called the General Manager "Marissa" over. Marissa hearing about my previous experience apologized and promised to do her best to make up for it. She looked at the phone and confirmed that it was indeed water damaged; however, unlike the manager at Market City, she understood my disappointment, that a waterproof phone being used appropriately, became water damaged. She was sympathetic and did not blame me. She explained she needed to make a phone call to get more information but that she thought it was hopefully an issue of common sense - water damage to a correctly used waterproof item should be covered by the warranty. She and Tre excused themselves to lookup my account and make that phone call. After a few minutes Marissa returned and presented me with two options. The first option was to upgrade my phone using T-Mobile's JUMP! program, which would cost me $170 but would give me a brand new Sony Xperia Z3. The other option was sending it in for warranty, in the hopes that Sony wouldn't charge me for the damage... however, in the event that they did, she would credit my account over a two month period first $100, then $75 to offset the charge, resulting in no charge to me!!! I was floored! I considered upgrading to the Z3 but then the reality of my budget set in. I chose to send my phone in for a warranty replacement and expressed to Tre and Marissa how elated I was by their stellar customer service. They more than surpassed my expectations. These are the people that deliver and stand by T-Mobile's company culture of excellent customer service! After processing the warranty, Marissa promptly offered me a loaner phone, which I hadn't even considered. Again, I was immensely impressed by her anticipation of my needs. I accepted and she then excused herself leaving Tre to help me finish the process. Tre let me know my phone would be received by Tuesday (I went in on a Saturday) and he apologized it couldn't arrive sooner. I replied that there was certainly no need for apology in this case. He and Marissa were super amazing and I was nothing but thankful. I left Beretania in awe of their great customer service and attention to detail. Unfortunately, this positive experience only helped to highlight the audacity and disrespectful level of service provided by the Market City location. I was absolutely right about them. They were empowered with the ability to help me but they simply couldn't have cared less. They refused to do the right thing. These are the people that poison a company's culture and will overtime kill it, if left unchecked. I want to commend all of the associates at Beretania, not only those who helped me directly but also those who through the course of business shot me a smile, nod, etc. The vibe of positivity is amazing and can only be attributed to exceptional appreciation to Marissa. She clearly leads by doing and with an immense level of grace and care that radiates through every facet of her store. I am so happy I decided to visit T-Mobile Beretania and will continue to visit their location for all business I have with T-Mobile. I'm already looking forward to upgrading with JUMP! as soon as the situation permits. 5 stars across the board!!! read more

Maria gave us excellent service. She spent time explaining plan options and phone options.

My friend and I were looking to buy new phones and make a new contract with T-Mobile. We put our name down and waited about 15 min for a help. Then a young girl showed up as our sales rep and I knew immediately by the way she talks and carries herself that she would be a no help. She had no idea what she was talking about and she had no answer for every question I had. We said thanks and walked away. read more

Staff at this location are attentive and prompt. They remained helpful even when I regretfully informed them that I was leaving the company's service. They tried to find alternative solutions to my dead-phone situation, and offered several suggestions that I will try. I wish I had visited this location instead of the Salt Lake T-Mobile store - if I had, I might still be with T-Mobile as a network provider. read more

This is the NEW TMobile store on the ground floor of the Safeway complex of stores on the corner of Piikoi, South Beretania, and Kinau Streets. I have always gone to the Kahala Store because they seem to have the largest staff and I could get help in a timely fashion. My two recent trips there have proven that they are much too busy for their store - I once had to wait twenty minutes just to ask my question! This store is great ... parking is plentiful, there were four people working and two were helping other customers when I walked in. I had lost my phone and called customer service who advised me to just buy a phone or get one from a friend, even an old one, and take it to a store and they would sell me a sim card and give me my number. So, I went to Walmart, bought the phone and walked into this store to get me a sim card. Keith was wonderful! Told me that there was a sim card in the box I got from WalMart - shared that their retail stores can't compete with the price I got, and simply got my information and had my phone up and running in less than ten minutes. NO CHARGE! Just great customer service - I wanted to buy a case or something - because I felt like this store deserved my business - but alas, there were no cases available for my "cheap" phone. I know one thing for certain: I will be back there! This is my new TMobile favorite spot and its a convenient one for everyone who goes through that area! read more

This isn't my usual top, but I came on my sisters recommendation. Chamme helped her get sons phone set up. The service was fast and excellent. I was able to get a new phone with my info on it under an hour. Thanks for explaining how to use my phone. read more

Went to the store last week to have my phone restored to its original settings. Problem was it was my old iPhone 5 that I was selling to someone and because I haven't used it in so long I forgot my pin code. I called T-Mobile customer service and they said I could go to a store and they will be able to help me. So I went I and a younger maybe Filipino/asin girl who was cleaning acknowledged me when I walked in and asked what I came in for and I explained my situation. she was very rude and said that they can't help me cause it could be a stolen phone, if she only took the time to check she would have seen I'm the owner of the phone. Then a customer who over heard our conversation told me that I could take it to apple and they would be more then able to help me, she then was rude again and said that even they wouldn't be able to help me. I was a bit irritated with her. The crazy thing is I then drove to Apple ala moana and the were able to have my phone restored in less then 15 mintues. Thank you to that customer at T-Mobile for suggesting I go to Apple. And to that employee at T-Mobile you should really work on your customer skills, I hope next time I go there I don't get her to help me. read more

Customer service is hands down amazing!!! Right when you walk in 2-3 employees will automatically greet you even if they are already assisting a customer. One of them will walk up to you so they can log you down into their waiting list. My sister and I went in to upgrade our phones, we waited about 20 mins for someone to help us (which is fine because it was super busy). Afterwards we were greeted by a worker named, Lawrence. He is honestly a great worker and knows his stuff! He helped my sister and I so smoothly and helped us with any questions that needed to be answered. He also put my screen protector on without any trouble! It literally took him 30 seconds to apply! Thank you Lawerence for the excellent and fun service! read more

T-Mobile - iPhone 7+ (128GB) - Mobile Phones Near Me - Honolulu, Hawaii

This review is for the T-Mobile store where the *new* Safeway is. Do not come here on a Friday (I dropped in before, and it was NOT that busy). My boyfriend has been wanting to upgrade his phone for a while, and get off his brother's account. So we came down & had everything prepared - his brother called the TMO Corporate # to release my bf's phone number. He came in and played around w/ a few phones he was looking at Samsung Galaxy S6. When we walked in there TONS of sales associates, and just as many people waiting for service. Someone greeted us, took our name, and jotted down what we'd be doing today. It took FOOOOOREVER to be called on. While waiting, we actually talked to a lady w/ an iPhone and we were able to help her with her phone problems, LOL. (I didn't get paid for this). Finally, when it was our turn.... They did the pitch. Jotted the prices. Finalized the sale. The sales associated offered to transfer over data from my bf's old phone to his new one, my bf said only save the pictures, everything else we're good. However, the sales associate went on to transfer EVERYTHING - call logs, messages, pictures and applications -____- dude. That ended up taking 45 minutes because "oops." I've never spent this long in a t-mobile store before, and I've been w/ T-Mobile for about 10 years. WTH. I think what also slowed down the process was the people who were coming in, asking for the impossible and slowing down the sales associates. And as I mentioned, do not come on a Friday... maybe because it's $5 Friday at Safeway, the foot traffic was higher, but I've been here before and there was like 2-3 people in the store. Anyways, after a few days now my bf isn't that happy w/ his phone lol. Next time, he can go by himself! read more

Negative star!!!! Because the customer service was really bad and the waiting line system was so awful they dont have any waiting number tickets or something there were one person had to check up with walk in customers while she was helping me(customer) and she keeping saying NO to my questions and she couldnt focus to customer I wasted my precious time!!!!!dont go here if your time is precious read more

Aries was a sweetheart! She helped return my service back & although it was a hassle procedure to go through, she kept that smile on her face the whole hour helping me. She was professional & had good customer service , which is why I don't mind paying my bill at cite. To leave it off a good note she handed me free earphones (which I was originally about to purchase) & it made my day! read more

One star. That's all the "manager" earned from me today. Went in to have my phone unlocked so that I could use a different SIM card while traveling abroad for work. The manager told me to call customer care, and then wait up to a week to have the unlock code emailed to me. Either that, or to go to a third-party and pay to have it unlocked, which would likely be instant. Option 1 would not work for me (being that I was traveling the next day), and option 2 sounded shady/uncertain. I asked how a third party could unlock the phone instantly, when it takes days (or up to a week) for T-mobile (who sold me the phone!) to give me the unlock code. He said he "didn't actually know what the third-party would do" to the phone, but that they could get the code and unlock it faster. I then asked if he, as an official T-mobile representative, was referring me to an unknown third-party to have them perform some "unknown" activity on my phone. He said yes, and then asked me if I was "having a hard time wrapping my head around it." Are you kidding me? I asked to speak to the store manager, and it ended up being him. His name is Josh. Josh needs more customer care and/or professional development before continuing as a store manager. I'm all for young people climbing the ranks and earning more responsibility, but I have no idea how he made it to be a store manager. He offered no apology throughout the entire ordeal, and seemed eager to get me out of the store, being that I was discontent with his customer service and that there were lots of other customers milling about. Like others have said in reviews of this store, beware, and you're probably better off getting customer service online or at another location. read more

I have this horrible cold but it won't stop me from yelping :) Came here twice to upgrade my phone and again with my sister's phone. The staff here are very friendly. When you walk in, there's usually someone with a clip board to check you in. The other time, they weren't as busy so they helped me right away. If you just need to upgrade your phone and you don't want to change your plan, just let them know. They'll ask you a few questions about, "What do you use your phone mostly for?" Why did you pick this phone?" etc., but it took about only 20-30minutes for the process. I was already out the door with my new phone. Plenty of parking since they are in the same complex with Safeway on Beretania St. and Piikoi St. Also Taco Bell/Pizza Hut are right across the street :) read more