This store and the employees are horrible. I have been paying for a line for 2 years that was never used. Apparently, I signed up for it using a promotion. Due to not ever receiving a paper bill because they promote it, i never knew. They were no help and won't give me the money back on paying for a line that has never been used. I'm sure T-Mobile can afford it. They pray that people don't understand or forget to cancel and then they make money for nothing. read more

I called on Tuesday and they actually answered the phone unlike other stores. I called to ask if they had the pick capes. Anyway, I walked in and I was greeted as soon as I walked in. I told the the girl I was there for my cape. So easy, with no hassle. read more

I am very satisfied with my visit to the T-mobile Store in Glendora. The manager Sam and her team were extremely helpful and polite in helping me with my issue. I absolutely recommend this T-mobile location as I have noticed over the last 2 years of going there that all staff are knowledgeable and have excellent customer service abilities. read more

Dolores was so patient and understanding with our needs. We were extremely happy with the final outcome. We walked out with a big smile on our faces. Best experience at TMobile. Thank you Dolores!! read more

LOVED IT. Was in and out Was Quick, Fast and easy! Came in to reactivate an old phone. Sergio was super helpful, really nice, and even had a cool little conversation with him while we were waiting for some things to load. There's a T-Mobile 2 minutes from my house but I will drive 10minutes just to come to this one and deal Sergio to make sure I get great customer service. Thanks Sergio and T-Mobile! read more

Anthony K. was amazing! I went in for a simple question about my damaged phone. He didn't sell me anything and provided what most people don't....EXCELLENT Customer Service! Thanks for being so helpful Anthony! read more

I walked in interested in switching to T Mobile. I was not greeted or asked if I needed any help. There was no clear way to even ask for help. I looked at some phones and waited 5 mins to see if anyone would try to help me out, no one did. As I left one of the employees looked me directly in the eye and watched me walk out with out any attempt to engage me in any way. read more

The Bf and I decided to switch carriers, and we're glad we did. Sergio was so helpful in explaining the different plans, fees, and trade in value of our old device. He was so patient when we couldn't decided to add on a tablet, but helped us with a smile the whole way through. Glad that we went to Tmoble for the new year. read more

My husband and I were looking to switch over to T-mobile and walked in the store, we had waited and sat down for over 30 min and not one person greeted us, asked what we needed, or told us how long our wait would be. after realizing we did t seem to be wanted there we headed towards the wrong door and the only thing a worker decided to say was "wrong door" so rude. Never coming back to this T-mobile. read more

Switched back over to T-Mobile today with the help of Sergio M. He had such amazing customer service! He made the transition to t-mobile super easy. Overall, he was helpful, gave us good information, and was very easy to talk to. My husband doesn't connect with anyone BUT he even liked him. The other staff there were also nice and friendly too. However, I'm just vouching for Sergio, because he's the one that helped us! read more

If you like long lines, young people with little knowledge and no authority to make decisions, while they claim there is no manager on site, plus second rate cellular coverage, then this is the place for you! They never could get my NEW phone to stream. And it only took 2 months to get my money back! read more

Great costumer service! They entire team did everything to help with my issue. I recommend everyone to check out this amazing store!

Finally made the jump to T-Mobile from Verizon. Sergio was very friendly and took care of everything, I'm happy with the service and I recommend him to anybody looking for great customer service. read more

Brianna has the best customer service in the Glendora store. She never rushes her customer like I've seen other associates who are going to fast. Brianna take the time to make sure your comfortable with your investment you just put out on you new phone. . S0 if your going to get a new phone ask for BRIANNA SHE WILL take excellent care of you. read more

So we were there to switch. Got to the store at 9:55 and they open at 10. We hang out for a few and see people inside getting the store together. Fine but by the time it hit ten after ten we're getting a little antsy. I see one person go and open one set of doors we walk to those and as we are walking she locks those doors again. We go back by the second set and still locked. It's well after ten by this point so we give up, drive five minutes to the store over off Arrow and within half an hour we are off of ATT and happy. The folks at this store gave us a shit-tastic first view of TMobile but second store redeemed that and more. Places like this rely on their employees to maintain a positive view of the company. The ones at this store failed miserably and should be informed that six people (two of us and four other customers) driving off when trying to do business in their store is NOT the way to generate more business. read more

Huge thanks to Sabas Martinez. My phone froze. I feared that I had lost all of my photos and contacts. My phone is in many ways my livelihood. I walked into the store with little hope. Sabas quickly calmed my fears by assuring me that he would be able to get the phone back up and running. Sabas explained himself each step of the way. He was able to save my contacts and photos. Even though the process took a great deal of his time he was professional and polite. Sabas I am in your debt. TMobile made a great hire. Thank you read more

This morning I arrived around 9:40 am. I'm aware opening is at 10am. 2 workers was outside waiting for the manager which made 3 workers clocking in. Myself and 3 other customers were waiting at the door before opening. 2 employees start helping the first 2 customers. While 1 employee walks out the front door. I'm waiting for about 30 minutes (to pay a bill) for the first customers to finish up. Now I'm wondering where is the other employee so I can get out of here. Waiting on these to indecisive customers to complete their transaction. Here comes the other employee (that walked out earlier) with Starbucks for the crew. I'm like OOOOK. If there is waiting customers, get them out the way before your recreational needs(if it's necessary). Its called CUSTOMER SERVICE. Even the couple before me was getting irritated. Do better guys! read more

My all time favorite store to go to! I don't even live in the area and still drive to this store for their customer service! I always deal with Edward who makes dealing with the company so much easier than MANY other T-Mobile stores I have been to. By far the best location I have ever dealt with! read more

I LOVE this location. I always keep coming back to this one, the customer service is always amazing. A huge thank you to Roy and Sergio for helping me out today and taking the time to explain everything to me! read more

I took my friend to get her phone upgraded here before and we were helped by a guy named Jake. He was really helpful and nice and gave us a great deal so be sure to ask for him. He deserves it. He actually told us that if you bring in an ad, then he had do a competition price match. Since I work at a sub-dealer T-mobile store I would recommend people to come here because they have authorization to do much more. Plus better customer service then I provide. lol. read more

Anthony K. 5 stars all the way! Best experience I've ever had dealing with a cell phone. T-Mobile, Anthony is a great representative for your company, I was so impressed with his impeccable customer service, he's amazing. When I'm ready for a new cell phone I will definitely come back here. Thank you T-Mobile, and thank you Anthony K. You rock! read more

Anthony from this store did an amazing job in answering all my questions. Usually I'm hesitant to walk into t mobile stores not just because of wait times but because policies tend to shift depending on store. But with Anthony everything was transparent, he answered every question I had and was honest about the information he couldn't provide. I will return to this store in the future. read more

BEST T-Mobile store for sure! They have an amazing team. Eddie was super fantastic, Sam, and Gary- all hit the ball out of the park! I was not the easiest customer and went in several times over the period of a couple weeks with a very frustrating issue that really needed resolving. They were very kind, worked diligently on the issue, and came to a resolution that made me a very satisfied customer. Job well done! read more

5 stars only because Edward has the best customer service ever! My boyfriend & I switched 2 phone lines from Sprint over to T-Mobile and bought two new iPhones. Everyone knows this process takes 2-3 hours. But Edward made it feel like the time flew by! So much knowledge and knew every answer to every question we had. So polite and understanding. Please ask for him! And then give him a great review! He totally deserves it! read more

My husband and I came in today to upgrade our phones. Anthony was without a doubt the most helpful person and kind person I have ever come across in customer service. Kind. Fast. Personable. I wish this guy sold houses or cars! I would recommend any t mobile user to come to this store and talk to him! read more

The staff at this store was very helpful and especially Sergio who assisted me in the purchase of some smart watches.

Came in here to upgrade my phone in person, rather than thru T-Mobile.com. Called and spoke with Mason before I came to make sure they had the phone that I wanted. Showed up and he greeted me with a friendly smile. He was professional and patient with all of my questions. Upgraded my phone and he made sure all of my contacts, apps and photos made it safely to my new phone. It took longer than expected due to a technical issue that was out of his control and he never once lost his cool. Very professional and knowledgeable about products, pricing and plan options. Would come back to see him again! read more

Sabas was amazing and helpful. He answered everything I had questions about and made the process as easy as possible. He was friendly and very educated on all T-Mobile has to offer. He never once rushed us even though it was a little busy and getting to closing time. He definitely exceeded my expectations! read more

This store is one of the worst T-Mobile stores I've ever been to every time I go there no one is willing to help yet they are triple teaming one customer it doesn't make sense and they never really there for their customers someone from corporate should really check into this and see the fact that they're not really following the procedures that are put in place from corporate to check in with Customer's check them into the system and make sure that they're being tended to read more

I would like to give a shot out to a young and kind man named Mason Mcgee. I will give you a brief summary with my husband's experience from this Young Man. My huband went in this evening around 8:50PM. I know what all of you are thinking LOL.... The first employee asked my husband could he help him, my husband started to explain his situation with his phone suddenly the closing manager starts his BLAH... BLAH... script. Really.... Suddenly, a kind young man stepped in name is Mason Mcgee, with his passion to help he took this sistuation and fixed the phone which took a lot of time... Mason was pleaseant, patient, and a resolution person. If T-Mobile would like to grow more at this store and get more 5 stars from other customers then they should Promote this young man and have the closing manager that was there this evening 2-24-17 go back for more personal resolution training... Thank You Mason Mcgee... you really impressed my husband, and a happy man with his phone... God Bless, Mark and Maria Scott read more

My daughter wanted to upgrade her phone and Sergio at the Glendora T-Mobile store went above and beyond on helping her get what she wanted. Everyone at that store was very friendly and helpful. I liked the fact that they have a place for us to sit while we wait I highly recommend this store. Ask for Sergio, I guarantee you'll get great customer service. read more

I have been to the Glendora, Ca location a few times just for questions and just to check out the phones. Well today 5/30/20 my moms phone gave put on her got her, so after work I went to the T-Mobile store knew which phone I wa m.j ted to get Jimmy helped me out with everything. He is nice professional easy going no pressure to buy anything. He also was able to get enough juice on the old phone just enough to transfer what need to be transferred before the phone went out again. Thank Jimmy AWESOME JOB. read more

I had problems with T Mobiles insureance company who is complete junk with their customer service skills. I had to come to t Mobile store just so I could use a t mobile phone and not be hung up on. A young lady named Diane helped me today and guessssss what!? They didn't hang up on us and she helped get my claim filed and my phone is being replaced. Thx Diane read more

After sitting here for about 45 minutes I left with three people still ahead of me. I don't know if they are grossly under-staffed or what the deal is but what a waste of getting a babysitter. Very disappointed read more

I transferred my mobile service to T-Mobile after being with AT&T for several years. Sergio, made the transfer quick, easy and flawless. He is very Knowledgeable, Professional, courteous and helpful. He explained all our plan choices very clearly, showed us all the accessories available. If I could give more than 5 stars, I definitely would. Sergio showed us excellent Customer Service. I highly recommend Sergio and this T-Mobile store. Thank you Sergio, for your excellent service. read more

I have been going to this store for about 3 years now. I always deal with Eddie, he is extremely knowledgeable, friendly, and helpful! I will drive further to get to this store because the service is excellent! When it is time for a new phone or I have an issue, I always go here and I always leave satisfied. Head and shoulders about other T-Mobile stores that I have been to. Ask for Eddie, he is great! read more

The employees and manager would not help me. Fraud was suspected on my phone for 2 years and was told sorry that was too long ago. We can't help you. They don't care about their customers! read more

I was so disappointed in the service I was given. The manager wouldn't even come out and speak to me. I had been paying for a line I had never used. I'm so disappointed in my overpriced plan. Dropping immediately! read more

I have had T-Mobile for 10 plus years & have visited this specific location in the past. Always walked out a happy customer until this last year or so. Not sure if it is management or lack of knowledge but the way they treat customers at this store is sad, the best I have gotten is: Here is the number you can call.... LOL what is the point of going to a store if they will just turn you away & have you figure things out on your own. Long story short GOOGLE was better help than any of the employees at this location. I live right across the street (walking distance) & I refuse to walk into that store rather make that 8 minute drive down to the location in Azusa by Costco. Waaaaay more helpful & positive crew! read more

I came in hoping to switch my phone out and because my phone was damaged I couldn't so I understand that but I had Alexandra help me and she was rude and samon or salad whatever his name was rude as well. If they would of explained it to me in a positive way I wouldn't have walked out annoyed. You need to calm down with ur bad attitude u work at t mobile! read more