Whoever was working (Male and female) 12/21/25 was terrible. We entered the store at 7pm to upgrade and they said "come back tomorrow because we close at 8." It was 7??!! The only free time we had to purchase a phone. Terrible experience. No wonder the store was empty. read more

Horrible experience! Walked in on 1/1/26 to ask for information on getting an upgrade the male worker there was rude and said to go online to see what they have and to come back the next day because he didn't have enough time that evening. No customer service at all. Zero stars for this store! Go to Santee store! Their staff is great and willing to help you no matter what time they close. read more

Today I met Miguel at Parkway Plaza. What a lifesaver!! He found a malware qr code scanner app that was ruining my life. He fixed it quickly. Then he educated me on family plans, monthly fees, and insurance. I got so much done in 30 mins. I'm glad we came in. read more

We were helped by Marleen at the Santee Store. She was just what we needed because we are 86 and 89 years old and switching to T-Mobile from a long time with AT&T. She was very patient and kind with us old folks who couldn't remember some passwords etc. I was getting a new phone and my husband wanted to keep his so he was given a new Sim card. She took care of everything and explained at the same time. We went back three different days to solve issues and asked for her because she was so good at whatever needed to be done! I think she deserves a raise for her knowledge and patience with us! I would love to drop photos but I don't know how! :) read more

Do not recommend buying a screen protector from this guys Got one for 70 dlls and it started to peel off 30 days of using it went to the store and they told me they couldn't do anything about it.. they told me I needed to buy the phone insurance if I needed to replace it. It's a scam what they do .. at least that's the way I feel about.. mi advice is DON'T BUY ANYTHING FROM THEM .. read more

Esteban & Chris were hilarious and made my upgrade to a new phone so easy. They were quick , knowledgable and took great care of all the customers that came in while I was there. Would never recommend going to another T-Mobile after going to this one! read more

When I went in to this T-Mobile, Esteban gave me great service. He told me it could be a while before I got waited on, but my name actually came up much faster than I thought it would. He's very knowledgeable and help me with the issue that I needed help with. I thought it was going to be very complicated, but it turned out to be something very simple, and I was out the door in a few moments! I really appreciated his help. read more

Fui a que me pusieran scren protector, porque tengo garantía con t mobile, y me dijeron que no tenían en la tienda, pero lo podían ordenar y que llegara a mi casa, después de una semana me comunico con customer service ya que tengo una semana esperando y me dicen que el tipo que supuestamente hizo la orden no la hizo, no entiendo que hacen entonces si no hacen nada. read more

I gave one star because after 10 minutes with the automated system i.e., artificial intelligence, a human finally got on the call. T-Mobile has the absolute worst customer service. I do not recommend this company. If you are able, research other providers before settling for this poor excuse of a company. This review is for T-Mobile, the parent company, not the independent retailers, who unfortunately tied to this bottom feeder. read more

I came to this store because it's a corporate store thinking it would be a better customer service and, boy was I disappointed!?! I was seen by Cody who had zero people's skill and horrible customer service. From the beginning his attitude he had no intention of helping me with my issue and I felt extremely awkward, specially after seeing his racist tatoos, which makes me wonder how he got a job here. I asked to speak with the manager and he was not helpful either. Definitely the worst T-Mobile store experience. read more

T-Mobile - Mobile Phones Near Me - El Cajon, California

Justin and the Store Manager were amazing. The manager was nice enough to help me use Wi-Fi while I waited. The manager also checked to make sure the phone was in stock for me while I waited. Getting new cell phone Service is always dreaded for me cause it always takes 2 to 3 hours! Not here! Not at TMob and Not with Justin. I was quoted a 30 mins wait to be helped. I was out of the store with my phone working in less. The only reason it took that long was all the questions I asked. Justin was patient and answered every one of my questions or told me where I could find the answer. The parkway plaza team is Legit. They also have cool Argyle Stitched shirts. I recommend going in. I got the New IPhone SE 3rd gen for half off!!! Saved 150$ from ATT. I love TMobile! read more

Orlando was amazing help. kind and respectful also. Helped me with what i needed in less than 10 minutes

I will never go to another Tmobile store as long as Taylor works at this location. He is the most knowledgeable, patient, personable, professional Tmobile expert I've had the pleasure of working with! If there is anything you need to know about Tmobile and phones, he's your guy!!! read more

This is the second time they make me wait about an hour just to say their system is not working.

I would leave zero stars if I could. This is the worst T-Mobile in all of San Diego. Was told someone would help us in just a moment and we were next in line.... Only for them to completely forget about us after waiting over an hour, skipping us... and no acknowledgment. Staff is rude and unprofessional. Estabon, Abdon, and the girl working with them all need to find new careers, asap. Came to switch from Verizon, but the customer service here literally steered us away. read more

Best customer service and support of any business I've ever dealt with. I've had ATT, Sprint and Verizon over the last 25 years. I've been with T-Mobile going on 9 years. They are far superior to their competition. read more

Alejandro is a great employee. I have contacted him on my last three visits and he has been very friendly and is very knowledgeable. Alejandro has a good sense of humor. Alejandro should be awarded by t-mobile for his great customer service. He has assisted my daughter, my wife and myself and all of us were happy with customer service. read more

Re: Tmobile El Cajon Parkway Plaza Mall. A special shout out to the store associate Esteban. Excellent customer service, friendly, knowledgeable and informative. Thank you Esteban, your exceptional customer service was very much appreciated read more

I went to that branch at Park way plaza to buy the pixel phone, and Taylor Rishling was very helpful. He took the time explaining to me about the phone. I just want to thank him for his time and for being professional. Thank you read more

We came in today just to ask a couple questions we had regarding our plan. We weren't planning on changing or getting anything right at the moment but Team member Matt gave us an offer we couldn't refuse. I myself pay 120$ a month for just my cellphone with unlimited everything plus 30$ for equipment. We were looking Into the senior plan 55+ for 35$ a line. Plus we got a free phone for adding a line! I was so ecstatic because my mother finally got a nice android phone! Thanks Matt for all your help and patience today. :) read more

Had the pleasure of Esteban helping me. Super cool, super sweet, funny & knowledgable on the products! Highly recommend this location, i come here every time i jump my phone. Customer service is amazing! If you come here, ask for Esteban read more

I rate this store with 5 stars. I was so disappointed I broke my phone. Leo and Kyle provided excellent customer service that I upgraded to iPhone 13 Promax. Leo and Kyle also suggested a perfect phone case, charger and accessories. They both went above and beyond. I look forward to getting a new device with them soon. read more

I went to this place today to upgrade my phone.Taylor was very helpful and sincere..He tried to show me the devices and compare the features and the best fit for me and my budget. read more

Service is really bad.. I called and checked in at 7pm there was two employees working.. when I walked in they told me I'm next In line. They were both helping customers, the lady working there finished up with her customer and then went over and just started talking to the other employee and the customer he was helping. They close at 8pm. At 7:55pm after waiting for almost an hour. She finally decides to help me mind you they close in about 5 minutes. I simply told her I just wanted to upgrade my phone. She checks my phone number and tells me "you're not authorized to upgrade unless the account holder is present" I know I'm authorized the account holder has put me as an authorized user to where I can go and upgrade my own phone. I showed her prove that I was authorized and she kept insisting that I wasn't. Long story short they did not wanna help me at all. The lady was just talking instead of helping me the other customer was being assisted by the other employee. If I could put 0 starts I would. read more

We rarely hear about the Kudos anymore, Cody Wolford at T-Mobile Suite U7 is one of a kind. Thank you for just being you, I appreciate the help you gave me getting the password off the Tablet, so now my Husband is using it. LOL As well as getting me the watch I wanted. Kudos again to you Cody! T-mobile you should recognize Cody. I have been with T-Mobile 17 years and this is why I stay, people like Cody! If you need anything he is the go to person. Thank you! read more

From the minute I walk in the whole staff is helpful and ready to help. Esteban in particular was dedicated to helping my accomplish my goal of switching phone companies. I really enjoyed my experience at this T-Mobile! read more

They lied to me , to make the sell,, they told me about a nice discount for my iPhone,, so I ordered it , arrived , and I took it to activate it,, and they never gave me the discount that they supposedly I was going to get!!! Never happened I called costumer service to make sure I got the discount,, and nothing they never found my discount... I m waiting to see the fix the issue,, so no I don't recommend at all read more

Did 2 upgrades today with Isabel. Excellent customer service. She originally worked at the Grossmont store but we followed her to her new location at Parkway Plaza due to her awesome service! read more

T-Mobile - Mobile Phones Near Me - El Cajon, California

Victor did an amazing job setting us up with our new service today! Very respectful and did a great job helping us out. Very patient with us too! Highly recommend this location and especially Victor. read more

23 months ago was given the option to lease a phone which the salesman at the time said would be a cheaper option rather than buying it outright and paying in monthly installments. He specifically worded the point of sale by these terms and conditions. I chose that because I am always trading in my old phone every 18 months to 2 years for a new one. Come to find out 23 months into my "lease" I go phone shopping again and the next salesman says I was never on a lease plan. So....they lied to get the sale. Watch out for these young guys at this store. Little swindlers. Check that paperwork before you sign anything. read more

What a bad awful customer services, I came in morning to solve a problem, they pulled up my account and started to check everything I was asking for. The first guy stopped helping and started browsing his FB. The second one was giving me wrong information and was guessing. And when they couldn't help, he said the best for you is to go to the first store you got your lines. WTF you supposed be doing here read more

Bryant was awesome, he went above and beyond to assist me with a billion questions, he is very knowledgeable and most very patient. I live 4 hours North and the wait was definitely worth it!!! read more

By far my favorite T-Mobile store in east county. I have been here before and had the best experience every time. Cody helped me get my son a new phone and two years later I came back and upgraded his phone again with Cody again. The whole staff is knowledgeable and happy to help every customer. I myself upgraded my phone to the new IPhone 11 pro max. Thank you to the staff for making our experience here a great one. I will come back again soon to upgrade my wife's phone. read more

I'm not going to lie. At one point I'd have rather walked through fire before I set foot in that store. I did everything online because the staff was so unprofessional. I don't know if when they relocated to the new space at the mall they also did a complete change in staff, but last night I had the most amazing experience in the store. The staff was friendly. I was greeted immediately, told them what I needed, and was in and out in less than fifteen minutes. My salesclerk was so friendly and patient. The manager on duty was attentive and also beyond friendly. I explained the only reason I had come in was because the online site kept crashing and I really wanted my new phone. I left there without being frustrated or wanting to immediately write a horrific review. Well done you guys. I hope T-Mobile realizes what a fantastic team they have at this location. They have made me a believer and I'll be back next time I'm ready to shop. read more

Heads up to Isabel, who is super experienced and gave me and my fiance a lot of valuable information. She's a great salesperson who showed us our best options seeking our best benefit. Also, Mark who smoothly made look everything so simple while upgrading our plan. Thank you guys, we'll be back for more of your business. I'd give them 10 stars if I could!. read more

They had 4 people's Two working and two not. I sat there 35 minutes without anyone even acknowledging that I was there. They kept helping people that were walking in and never helped me. I left the store without being helped after 40 min. Worse customer service read more

Went in looking to see what our options were for new phones. We had been to 3 different tmobile stores and this was honestly our last chance. As soon as we walked in we were greeted by team member Matt. He was AMAZING. He spent hours with us, not rushing us and answered EVERY question or concern we had. We felt so secure in the huge purchase we made with him. We will definitely be back to see Matt for all our phone or accessory needs. It was seriously one of the most pleasant encounters we've ever had at tmobile! Keep Matt around!! read more

LOL THERES A REASON THIS PLACE HAS 2 1/2 STARS STAY AWAY. Taylor the "mobile expert" sucks at his customer service skills. Attitude from the start. Seems like he's better than anyone And acted like we were going to steal something. EVERYONE there was giving attitude to the customers. EDIT: will not be contacting T-Mobile regarding above issue, never does any help. This store has always been this way. read more

I have had T mobile for a couple years now but I always make my way over to this location just for Bryant. He is very knowledgeable with any (and all) the questions I have and never fails to help willingly! Thank you so much for your service and making me feel like a valued customer! read more

I wanted to personally thank Feeras at T-Mobile. He was courteous friendly and very accomodating. I was very frustrated with my new phone, Feeras took the time to answer all my questions and educate me with features that had me befuddled. read more