marcus provided beyond excellent customer service. he was so professional on helping us. thank you marcus and tmobile team (avalon carson) for taking good care of us..no wonder why people are so loyal with tmobile..also luis was so nice..thanks alot!!ya'll make a difference!! read more

Today I went to pay my bill using my card because they are not accepting cash due to COVID-19. The system was down, so the rep suggested I pay online using my phone. He started raising his voice when I had difficulty with the transaction. I tried to ignore it because I assumed it was due to the stress of the pandemic. He continued to raise his voice. After I made the payment on my phone and headed for the door, he did not even acknowledge that I stopped by. I will continue to use this store because some reps are polite and courteous. I have been treated kindly by other reps at this store. It's a clean store and most reps are helpful. read more

I went in to port 5 lines from one of their provider competitors and it was as seamless as I wanted it to be. The staff were all friendly. I worked with Daysha Winfield and she was superb and friendly. She knew what she was doing and very professional but a joy to work with. She will be my go to lady from now on. read more

Been waiting here for 35 minutes now, waiting to pay my phone bill. My name is on the list and finally the lady ahead of me is called. So, I hear a name, not mine, ok, maybe it's a mix up. Now, they call the guy who came in after me. What kind of customer service is that?!???!? Granted it is a stupid holiday, called valentines day, but damn. So, i wait looking at them and here again, they passed me over with the next guy on the list. Then they pass me by again with the next person on the list. Finally, he comes up and ask me my name. I told them they passed me by twice. Oh, we're sorry, looks like someone crossed out your name. Sorry about that sir. Really? I think you need you get a better system.. especially to take my money for your service. read more

We went in to purchase a new phone at this location and were helped by Daysha W. Not only was she knowledgeable of the products but made the experience fun for us. Thank you Daysha! read more

If there was an option to not give stars at all, I would! This T-Mobile store's customer service is horrible! They have employees whom are very inadequate and give attitude! They are super lazy and you can tell that they just want to get complaining customers out the door. They may be fine giving service when wanting to sell products and all but that's as far as their customer service will go. Do not expect to be able to come here with T-Mobile issues though! They do not have answers nor will they make an effort to find out. They will just tell you to call the T-Mobile Network. Unacceptable! The only time this T-Mobile store actually helped me was one time when Wendell was an employee. He was awesome! Very helpful, confident, and intelligible. I heard through one of the current employees today that Wendell has left and transferred to a Long Beach T-Mobile location by choice. I'm sure it's because Wendell is trying to further his opportunities and climb up the career ladder but knew that it wouldn't be possible with a HORRIBLE T-Mobile store which is this location! Corporate needs to do something about this and at the least, re-train these UNHELPFUL, LAZY employees. I'm actually going to make that call to corporate and inform them of this so that nobody has to go through what my family and I did in the future. read more

Could have been more helpful. Was not able to answer my questions over the phone regarding why SIM fees were different than some other stores. read more

Is 1 star the worst grade that i can give in this store??!!!!!! Ive been to a diff t mobile store and this is the worst! I opened a new acct with them and they said at the end of the deal that i will get a free cellphone case,that i can just choose what i want with no cost at all.. After a month,I checked my bill because it was so high and found out that they charged me $120 for the case that they gave me! The sale persons here are so uneducated and just wanna get money from their customers. I will never ever comeback in this store for all of em are cheaters. My whole family swith to at&t afterwards! Tmobile will lose customers because of this people working in this store,they are ruining the companys name for their own benefit. Never never go to this store! read more

Been with T-mobile for nearly 10 years and have gone to different stores and have not been happy with the service until now. I was given attention as needed and what I asked for. I've gone to other t-mobile stores and it's always a hit and miss with who you get. Often I have gone and found out if I'm not buying anything they aren't helpful. I believe in giving my business to those who deserve it. Yolanda at this location took care of me a few days before, although I did not buy anything, but I came back a few days later and got what I needed from her. She was very knowledgeable and helpful. I look forward to coming back if I have to, I hardly ever do but it's good to know where I can go if needed. read more

Worst customer service ever! The workers here suck! Instead of wanting me to stay with t-Mobile they're making me think of leaving this phone company. read more

I love carson tmobile I went in today to get my screen protector put on after leaving the tmobile at the lakewood mall where the sales associates were very rude. I came across Gabby at the carson location and she was extremely nice and took her time putting my screen protector on. oh yea and the lakewood location put the screen protector on twice and fucked them both up and had an attitude when I pointed both mistakes out. first mistake was applying it and it had air bubbles that never went away even after a few days and then impatiently putting the second one on which ended up being crooked because they were trying to rush me out. Once again if you want great service head to carson not lakewood tmobile. read more

This review is for the associate Ruben G. He was so sweet and patient. We went in on a Saturday afternoon and the place was PACKED! We almost didn't stay. We actually only waited for about 5 minutes and we were helped. It took us FOREVER to finally decide to switch from Sprint. I have to say that Ruben's help, patience and positive attitude played a big role in that decision. At the end of our transaction, even my 1.5 year old baby wanted to shake his hand! Ask for RUBEN when you are at this location. read more

a crappy t-mobile everyone who works here is always on their own personal phone and they're usually right in front of those huge glass windows doing so. I cracked my phone today (totally all my fault) yet the associate would rather be on his phone than provide the customer service he is getting paid to provide he told me that there were no options for me just really not acting concerned at I had to take my money and business elsewhere *I didn't get Ruben at all he's the reason I came to this one in particular, everyone else here sucks at life * read more

I usually don't Yelp, but yesterday I had one of the BEST experiences I have ever had here. My family and I were helped out by a woman named Daysha. She was very patient with us and overall just had the best customer service we have received in years. Daysha was happy to answer all of our questions and helped us to get the best deals we could with our phone upgrades and phone accessories. She has such a great welcoming personality that makes you really feel comfortable to be there. She truly deserves a raise or some kind of recognition for her outstanding customer service. If you ever go into this store Daysha is the one to go and see !! Thank you for all your help Daysha and making us happy T-Mobile customers. read more

Terrible service I got! Walked in today the first associate was really nice answered my question with a smile and everything but then... When I got up to the cashier person to pay my bill she was really rude! Couldn't get her name because her hair was covering her name tag. She had this attitude look on her face like she didn't wanna be there and was answering my questions as if she wanted me out as fast as possible. There was no line behind me just one couple that are immediately helped so it's not like she was busy! She looked really bothered that I asked for a receipt. read more

I called in to help my co-worker get a new sim card because she upgraded her phone and needed the new microsim. They were helpful and when I actually came in, they were quick to help me in any way. I don't have T-Mobile myself as a carrier, but I would go here if I did. read more

BEST T-MOBILE STORE I'VE EVER STEPPED FOOT INTO. The staff here are extremely knowledgeable and customer service oriented it's almost scary. It's as if the store is owned by each member of the staff and they treat it as such, super clean, organized, open store. I never once felt like there was an underlying agenda with these highly motivated individuals. I've made a three hour drive on two occasions just to come to this location. I'd do it again if necessary. read more

Light skinned Skinny guy with Ray bans on is very helpful. I came in because we switched from AT&T to tmobile from a rep that is a relative. He got all of our sims mixed up. I came here for new sim to be w my right number and he was able to help me. Look for this guy if you need help read more

So I came in and spoke to manager Chris about why they switched my phone my son brought which was a Verizon phone number to a T mobile number. I asked if anyone can come with a stolen phone and they will turn on for anyone and he said yes! I called my carrier which is Verizon and they said my phone is on the bad list so no carrier can turn it on. How and why did they do this without my consent? So beware parents your son/daughter can come with the phone you bought and this carrier TMOBILE WILL TURN ON THE PHONE FOR THEM WITHOUT YOUR CONSENT. This carrier even told my son to text him my access code to switch over the number and they would pay the early disconnection fee. I'm the only one on the account and this is my phone! Beware!!! read more

This review is specifically for this T-Mobile store location and for their manager, Jenine. We came in on a Saturday afternoon when it was fairly busy and she helped us with the switch from another carrier. We had numerous lines and the process took quite some time, but the entire time, she was patient and made sure to explain everything in great detail. She really took her time with taking care of us, with sincere helpfulness and concern. Definitely recommend this location and most especially, Jenine! read more

This is the only tmobile store I will go to! I've been with them for 4 years, and I have 6 lines on my account. I go in there pretty often to upgrade my phone, or add a line, or even when I have a problem with my bill. They are ALWAYS extremely nice and helpful. I've dealt with about 15 different representatives and have only had a complaint about 1 rep (who is no longer working there). My only complaint is that they try really hard to upsale here, but it's their job so I can't complain. They are never pushy, but they do make the pros and cons very clear. read more

Great phone buying experience. I appreciate the patience and professionalism Gabriela displayed. While the other sales associates appear just as great, I recommend seeing Gabby. Don't waste your time going anywhere else. read more

Ordered a phone through them since I didn't want to order it online and mess it up. The chick that I ordered the phone from messed up my order and ordered me the wrong phone. When I went into the store pissed, the associate was giving me attitude. They sent me on my way to fix the problem myself instead of trying to fix a problem they created. Have been with T-Mobile for 8 years and this store always manages to mess something up. Working in retail myself I know when you mess something up you fix the situation worse thing you can do is send the customer to fix something you messed up. From now on I will be going to another store even if I have to go further. Bad customer service start to end. read more

First things first, great customer service!! From all the staff, so instantly warm and welcoming when you first walk in. Got helped my Marcus and I can say that I've never had better, honest advice from a phone carrier salesman. Super down to earth and so personable!! He gets the struggle of switching phone carriers and also the pain of each other company basically stealing from you for the same or less quality service. He had an answer to all my questions and I HIGHLY recommend asking for Marcus when you're there read more

I attribute all five stars to the EXCELLENT customer service I was provided by LUIS. I added an additional phone to my account and when I say Luis' knowledgable, professionalism and courtesy exceeded my expectations is based on previous experiences when adding a line to this account (this is the fourth time I've added or changed a line on this account). Thank you Luis, I will request you each time I need assistance (as I did this evening!). read more

Great customer and fast service. The young man who helped my wife and me with our iPhones was courteous and took time to answer our questions. He gave us a break on a new simm card (we would have gladly paid for it) and waited patiently while we tested our phones. We're grateful that good manners are very much alive in some of our youth. read more

Hello this is a review for the tmobile store the employees hogui, Jay Z, Eddie and Jenine are great and.helpful managers some of the best I know! Melina Gisell, RJ and miles are very good professional l am very grateful when you come in. I know everyone here and Iv been a.customer for years and keep coming back. I learn some new tech thing I love everybody there all professional and they're great. Gisell greets me every time with a great smile! I am so please with my phone now and I know if I ever need anything I'll only get the best of service! Thank you guys I love your new team! read more

Came here with my fiance' to start our joint plan together. Let me just tell you, you need to be helped by the Edgars. Either Edgar will provide the most amazing customer service. Such nice guys and so helpful. They are both personable and don't lead you astray with any false information. They answer all your questions thoroughly and they make you feel at ease. Getting switched over from ATT was the least painful wireless phone experience. Love the phones and love the service. If you are switching over to T-Mobile, that's good because it'll save you money. And if you're looking to start T-Mobile, sign up for plans with the Edgars at this location! read more

Bought my iPhone 5S from here. They were so helpful transferring everything from my old phone to my new phone. They also explained all the paperwork and warranty information. read more

My sister and I went to this T Mobile store and purchased our phones today and we had a very good experience. All employees were helpful especially Chris, Marcus, and Ruben. They spent time with us. I like that they work as a team. I recommend this store when looking for cell phones. read more

Iv been with tmobole for 5 years i wanted to do a review on Ruben G. Was very helpful and very patient I appreciate his service so much. He made me change my mind about staying with tmobile. He tried helping me get information I had previously lost and was concerned about. I really appreciate the quality service I recieved. I had previously gone to the store in Compton and they were distracted but he was very attentive. I will definitely come back...Rubens got me to come back! Ask for Ruben if you want the best service possible. Thank you thank you! read more

I was told this is a corporate store according to a T-Mobile rep I spoke with at customer service. If I can give a negative star I would. When I first came here the lady wasn't friendly at all she acted like "what do you want?". I went there to return my old iPhone 6+ in exchange with my new iPhone 6+s that I got in the mail and exchange my screen protector. When I sat down the lady had to even ask her co worker if what I came in for was possible. I gave her my number and my name and as soon as she saw my husbands name (who lives in another state at the moment) her and her coworker told me they wouldn't be able to do anything until I was an authorized user. So I left and immediately called my husband and told him the situation. 20 mins later he told he added me and went back to the store. I was then helped by a guy and told him I wanted to return my old phone and exchange the screen protector. ( when I first got my phone in Arizona, they told us as soon as we get our new phones we just have to go to back to a T-Mobile store to get another screen protector placed on the phone and we didn't have to pay since it was just exchanging.) He then returned the phone gave me my receipt and moved onto the he screen protector he asked me if I wanted the same one or anti glare I asked if it was extra and he said no, thinking "extra" paying for the difference since I got a regular protector from my last phone. I got the anti glare and then all of sudden he gave a total and was caught off guard shocked because I didn't think I had to pay. Long story short we even had to get the manager involved because my husband was trying to explain how he didn't have to pay because he went to 2 corporate stores who told him the same things. He didn't pay for his new screen protector. I was so upset at their customer service and one girl who had to come up to the guy helming asking if everything was okay because she thought I was trying to pull a fast one. I honestly wouldn't go back here because of their lack of customer service and friendliness. Very disappointed with them. Good luck all who go here. Hope you have better service. read more

HORRIBLE customer service ever at the T-Mobile in Carson , Ca on Avalon. No public relation at this particular T-Mobile starting from the Manager allll the way down to the employee's, need to realize that customer service is ALWAYS & WELL BE FIRST . Need to consider retraining for public assistance & exemplary customer service, walk into the store & my frustration began the employee's are so RUDE & DISRESPECTFUL. read more

Gaby R has great customer service and is very helpful and professional....she is awesome keep up the great work.....

Went in on Dec 5, around 1:50-2 pm I'm putting the specifics so maybe they could find the chick who helped me out and tell her this ain't the way to do it. I went in because my phone was getting no service whatsoever, I bought the phone off Ebay three months ago. She looked it up and was like your phone is locked. And it looked like that was all she was going to do for me . I didn't even know what that meant for me or the phone, I didn't know the next steps to take! No idea what was wrong still. And I had to like pry info from her..! Ridiculous, are you just going to send me out back there with a non working phone and no solution? I was like what's my next step from here? And she was like people take it to get unlocked from other places for 50 or 60 bucks. Not once did she advice me to call t mobile help line to see if they could help me out which is what someone from another Tmobile advised and they totally helped me out and I was so thank full I'm not trying to hate on this place or this T-mobile store rep. But step it up, help your customers -- what else are you there to do? read more

Marcus Mondragon is a horrible employee. Avoid him at all costs. He will lie out of his ass to get you to join T-Mobile. My girlfriend and I went in on a Thursday night wanting to switch over from sprint. He ran our credit wanting to make us join told us we will be paying $170-175 per month for both lines including phones and insurance. We weren't able to do it that night because we couldn't get in contact with sprint but told us to come back in the next day and he'll get us squared away that he would be there to help us. We went in the next day the phones were reset and ready to go. Friday he wasn't there as he said he was. After some one else took over everything was set and done we were looking at paying over $200 monthly aside of paying cancellation fees out of pocket after he stated that we wouldn't worry about paying sprint off because they had us covered. Luckily Melissa the manager was able to explain everything straight forward. Although the deal wasn't as good as the one Mr Marcus made up. Her excellent customer service had us sold. read more

I came here on Saturday to pre-order the iPhone 7 plus jet black and sales rep Marla was the most unhelpful and useless customer service rep I've ever encountered. I asked her a couple of questions and to about 5 of them she answered "well I don't know" and I kept asking "well can you find out?" As a customer I don't want to hear what you can't do for me, I want to know what you can DO for me. The way she treated me was unprofessional, I know exactly what a customer should be treated like because I work for retail as a supervisor. Also, when I asked for the manager, so she could answer some of the questions she clearly couldn't, she brushed it off. AND to top it off, she has an integrity issue. I asked when I would receive my iPhone and she said by Friday 9/16/16. Once I accepted the offer through email it said I wouldn't receive the phone until November 1-30. When I called 611 to cancel my order, the rep told me there was a hold back or something like that on the Matt black and jet black which was effective as of Friday the 9th about 2-3 hrs after the phones were able to be pre-ordered. I understand phone sales rep want to make their commissions and meet their sales goals but it is not correct to do it out of lies. P.s cut your nails. Very unprofessional and distasteful. read more

initial review got deleted which i think is very shady, dint their real reviews on google their customer service sucks.