I've been here twice and have had really good quality nails, they actually want the best health for…read morethe long term durability as well. Me and my daughter got mani and pedi done. They were super cute doing my daughter's nails, she wanted rainbow colors and they let her pick out her own colors.

I was able to book an appointment online and went there today for my time and there are two signs…read morethat they are closed for Business. The windows are totally papered up and the doors are locked.!!

I figured it was time for an updated review because I've been coming to Charlie for almost 5 years…read morenow. I seriously won't go to anyone else. Every time I bring him an inspo pic, he somehow makes it even better. My newest set is literally one of my favorites I've ever gotten. His shaping is always perfect, he's super patient, and he pays attention to all the little details. My nails also last forever without lifting, which is huge because I like wearing longer Gel-X sets. Everyone at Papillon is always so nice, and the salon is clean and relaxing. If you're looking for a new nail tech, I definitely recommend Charlie :)

Had an appointment and still waited 30 minutes while people that were walk ins were serviced before…read moreme. Extremely frustrating when I booked a specific time and have somewhere to be.

It was my first time here, service was great and helpful. They have any different services and…read moredrink options. Very relaxing. Nina and Chloe did any amazing job with my nails. Loving the nails.

Excellent stone massage and pedicure and manicure. Very friendly staff. Relaxing environment.read more

Decided to go for a mother/daughter date to get our nails done. We both got a mani and pedi done…read morewith Gel polish. The prices are fair for the amount of detail, precision, and speed they do. They take their time to clean and trim your nails, while also giving a massage. The workers are very friendly and nice. The salon itself is very clean. Will definitely be back :)

I came here yesterday to get my nails done, and unfortunately, the experience was frustrating…read more Everyone who was there before me, as well as some people who arrived around the same time, were finished and gone before I was. I ended up being the last person to leave. I understand that the set I chose was more time-consuming, but the amount of time it took felt excessive. What really disappointed me, though, was what happened today. I actually liked the color I originally chose, and I came back because I wanted to change it. The color was one that the nail tech had suggested to me yesterday. I was then told I had to pay $25 to change the color, even though I had literally just gotten my nails done YESTERDAY. I understand charging for a color change when someone comes back much later, but charging $25 the very next day--especially when the color was suggested by the nail tech--felt unreasonable to me. They were very accommodating when it came to getting me into the chair, but the overall experience left me disappointed. I expected better customer service and some consideration given that I had just spent the time and money getting my nails done there the day before.

Love these ladies. They do such a great job. I love her different types of designs can't wait for…read morethe next ones.

Love this nail spa! I've been coming here for years and the ladies are both so sweet. Tammy gives…read morethe best pedicure and is very gentle. It doesn't seem like they take walk-in's sp be sure to call ahead. They do lashes and waxing as well I believe. Parking is on the other side over by the private gym and it seems like you can park by 711 if in a pinch as well.

I got a pedicure here from Tammy and I loved my experience! I chose the diamond pedicure and was…read morereally happy with the quality of work, the care with my pedicure and the communication. I don't have a phot because who wants to look at my feet, LOL. She took extra attention to my calluses, and painted my toe nails so pristinely. It's good to know that they do upsell on some enhancements to your service. I was asked if I wanted to add on paraffin wax to my hands and I said yes for $8 more. that was such a nice treat. So relaxing and my cuticles are thanking me. I did not opt for gel on my feet because my pedicure polish usually lasts a good long time. The atmosphere is really nice here as well. Super clean, not a lot of TVs, and the music was a nice low volume. Looking forward to going back!

I would not recommend this nail tech based on my experience…read more I came in requesting a French tip gel manicure and showed a reference photo of exactly what I wanted. Instead, the finished nails were incredibly thick, uneven, bumpy, and had visible air bubbles. The French tips were inconsistent in shape and width, making the overall look sloppy and outdated rather than clean and refined. My thumb had already started chipping almost immediately after the appointment. Because I wasn't satisfied, I returned to ask if my concerns could be fixed. Instead of listening, the nail tech immediately argued that the look I wanted could only be achieved with Gel-X. This was confusing because I've had simple French tip gel manicures done at multiple other salons without any issues. I explained again that my main concerns weren't about the technique. It was the excessive thickness, uneven application, bumps, air bubbles, and lack of symmetry on all 5 fingers on my right hand. She then said she would file the nails thinner, but immediately started aggressively filing one of my pinky nails without paying attention to the shape or symmetry. It became noticeably uneven, and I had to stop her because I could clearly see it wasn't being corrected properly. At that point, she decided to remove the entire set and start over. Unfortunately, the experience only got worse. I have a medical condition that weakens my skin barrier and cuticles, and the way she used the cuticle e-file was extremely painful. She also removed the gel very carelessly, leaving behind a significant amount of product residue instead of fully cleaning the nails. Throughout the entire experience, I never felt confident in her gel application technique. The polish remained thick, uneven, and lacked the smooth, refined finish I expected from a professional gel manicure. Despite the poor workmanship, the discomfort during the service, and having to return because of the quality, no refund was offered. I ultimately left without getting my nails redone there because I no longer trusted the quality of the work. This experience was disappointing from both a technical and customer service standpoint, and I will not be returning.

I've been coming to Hope Spa & Nails once a month for my regular mani-pedi, and I am so glad I…read morefound this spot in Brea. The first thing I noticed is how incredibly clean and well-maintained the salon is--it's so refreshing to visit a place that truly prioritizes hygiene. Beyond the cleanliness, the staff is wonderful. They are not only highly skilled and consistent with my monthly services, but they are also so friendly and attentive, which makes every visit feel like a true treat. It's rare to find a place that hits the mark on both atmosphere and service quality. Highly recommend giving them a visit!

Hope Spa & Nails took a gentle approach to customer service. They didn't push me with any extra add…read moreons and were understanding of my last minute changes. I also enjoyed interacting with the salon bunny and look forward to visiting again. Sarah did a great job with my nails but the nails chipped within a week, which I feel is a bit too early for gel nails based on my personal experience. I still would like to visit again and try something different since the ambiance of the salon made me feel safe and comfortable overall.

I went in for my biweekly pedicure and Phil for my nails and I had a great time. The lady that did…read moremy pedicures name with Cindy and my nail technician name is GINA. They are two of the nicest ladies Gina did a great fill on my nails with French tips, and Cindy did a beautiful white job on my toes. I would totally recommend this place because the staff is friendly and they do a wonderful job and the place is pretty cute too. not to mention the prices are great.

Literally never going back here. I went. Sunday for an eye brow wax. The lady rushed so fast! I…read morethought it was weird she didn't hand me a mirror! I pay go to the car. I look and she literally waxed the end of eyebrow off! They are completely uneven! I guess I learned my lesson for not going to get them threaded! And I also broke out in to a rash after! My skin has NEVER reacted to getting wax! On top of that it was so hot in there! They don't turn the AC on!

Wedding nails... 10/10 thanks Henry!!!…read more Absolutely love this place. Always come here. The bang is worth the buck.

I went in yesterday for a pedicure with a cracked toenail and came out with the prettiest toes ever…read more:) They added acrylic to the one toenail, and it looks amazing! Usually when I get pedicures I feel very uptight and feel the need to say exactly what I need but Amy knew what she was doing and I was calm and relaxed the entire time. She was thorough, she took her time, the massage and scrub was divine. My pedicure was fantastic. It looks like a new salon, very cute. Comfortable chairs. I'll be back!!

I have been coming here regularly for a few months now for gel X and regular manicures and pedis…read more It is a convenient location next to Target and there is lots of parking. The place is clean. The nail technicians are kind and friendly and always make sure they know what I want. The ladies who do the cat eye manis are the best!!! The manager is welcoming and always checks in about which services I want. I have walked in without an appointment and have been helped quickly. They are a busy spot so making an appointment is helpful. When they are busy, they do their best to get you started and make it an efficient visit for the customer.

I've been here a few times and while Tran is a great tech I won't tolerate the unprofessionalism…read morefrom other techs and the manager. I originally got a fill and received Gel X. Less than 48 hours later the polish was peeling on all my nails with my thumbs being the worst. I call to schedule for the following day to come in, no big deal. They tell me to come in at a specific time, I come in and have to wait an additional 20 minutes to be seen... one tech comes and says she can redo them for me; as she's about to sit down, another tech tells her to go to another client instead. This tech then asks again what I need, I explain and she then leaves. She returns with the manager who inspects my nails, asks again what I need, I explain and then the tech implies she's only going to fix my index fingers and thumbs. I decline and show them that the peeling is happening on all my nails. The manager then tells me I will have to pay $15 to fix them if I want to do all the nails. I'm not going to fix 4 fingers and the rest of them don't look the same. I shouldn't have to pay again when they should've been right the first time and shouldn't be peeling from Gel X... The manager says nothing and leaves. No apology. I also witnessed her roll her eyes at another client at the front desk. The tech who is clearly irritated is sighing, huffing and puffing. Twice, she is trying to grab my wrist to pull my arm around and I had to pull my hand away and ask her not to touch me like that and I can move my arm myself where she needs me to have it. My nails thankfully were fixed but the manager is rude and does not care. Management needs to improve on hospitality, customer service, and overall communication. This place has lost my business and I will be telling others to stay clear of this place!