This salon has been a hit-or-miss experience for me. I really wanted to keep coming back because I've had great appointments here, but the quality has been inconsistent depending on the nail technician.
Annie has always done an amazing job, and she's the main reason I continued returning. Unfortunately, I haven't had the same experience with the male technicians or some elderly ladies. Male technician repeatedly struggled to align my Gel-X extensions properly, leaving me with noticeably crooked nails. To make matters worse, they all popped off within two weeks, so I never booked with him again.
I requested Annie again but she was off that day so I had a male nail technician again. I came in specifically wanting chrome nails with a couple of French accent nails because I'd never tried chrome before (No specific color mentioned). The technician told me they don't do chrome because it doesn't last and suggested cat-eye polish instead. I agreed, hoping I'd grow to like it. Unfortunately, I never did. The glittery, shimmering finish just wasn't my style, and I found myself telling everyone how much I disliked my nails during my camping trip that weekend. Plus, the male techs never give me a hand massages as it's included in the basic cost.
As for my pedicure, I requested milky white but the elderly nail tech layered to many coats it looks solid white. On top of that, I never received a leg massage. I also recall this lady aggressively repositioning my foot when adding another coat. It caused my whole body to jolt.
I called the salon when I returned from my weekend trip, she explained that I should have said something before leaving because they always ask if clients are happy with their nails. I will have to pay for the extra service such as removal or redo gel x as they can't do color change. Looking back, I wish I had spoken up. It also didn't help that other technicians came over and commented on how nice the cat-eye polish looked. That made it even harder to say I wasn't happy with it.
I ultimately left with solid white toenails instead of the milky white I requested, blue cat-eye nails instead of the chrome design with French tip accents that I originally wanted, and none of the relaxing hand or leg massages I had received during previous visits.
I genuinely wanted this salon to be my go-to because I know they're capable of great work, especially since this is the place I first took my daughter to do her nails. Unfortunately, after several inconsistent experiences, I've decided I won't be returning. I wish things had worked out differently, but I no longer feel confident booking appointments here.
Come here if you want low customer satisfaction.
To clarify the timeline: I had my nail appointment on Wednesday, 7/01, and left for a camping trip on 7/02, where I had no cell service. I returned home on Sunday night, 7/05 and called the salon the morning of 7/06. This is the exact timeline I explained to both the manager and the male receptionist. Overall, it had been five days since my appointment.
I was fully engaged in the conversation with the male technician during my appointment. He looked me in the eyes and told me he does not do chrome nails, mentioning something about the chrome powder and saying that chrome doesn't last anyway. (I get regular polish so I'm use to polish not lasting as long as gel.) He never offered to show me any chrome samples or swatches on my nails so I could make an informed decision for myself.
The technician also never explained what cat-eye nails were or how the effect is created. Every one of my nails has an "S"-shaped design running through the middle, which I assume was made with the magnet. Is every cat-eye manicure supposed to have the same "S" shape, or are there different pattern options? I personally don't like having the identical "S" design on every nail. At the time of my appointment, I had no idea what the technician was doing because nothing was explained.
Based on the phone call and communication, it's clear this establishment does not put the customer's needs first.
Bottom line: I really dislike how my nails turned out. The technician should have done the chrome nails after explaining that they might not last as long, allowing me to decide for myself, instead of steering me toward the $15 cat-eye upgrade. I also found it unprofessional and distasteful for the owner to argue with a customers. read more