I almost hate to do it, but I have to bump down a star because I have such inconsistent experiences here. Sometimes it's great and other times it's, well, not. They just seem very disorganized. As I noted in my previous review, I'm not sure that booking a specific person works very well, as I don't think I've ever actually gotten the person I requested (so I stopped requesting a specific person, which is fine). Every time I check in, it just seems to be a scramble as to who is going to take me, they always seem unprepared (even though I always make appointments.
Last night, I came in for a pedicure and dip ombre manicure. I had the pedicure first, which is standard, and picked out a color for my toes. I wanted to have my ombre nails be the same color (or close) as my toes with white. I finished the pedicure, then a different person came over to ask me what color for my dip ombre. I told him I hadn't picked out the colors yet but I wanted to match my toes and add white. He looked very confused, then asked if I wanted an American ombre. I told him I didn't know what that was, so he pulled out a picture on his phone to show me. I thought he was showing me the style, but apparently he was showing me an ombre with light pink/white. He told me he couldn't do the blue I had on my toes.
Now, I've been here multiple times and have definitely done dip ombre with many colors (and white). I've even done dip ombre with two different 'colors' (even though once on a previous visit I had a tech try to tell me that wasn't possible, despite me having done it before). So I don't understand why I couldn't do it this time. Once I realized I wasn't getting anywhere I gave in (yes I know, partly on me) and had him do the American ombre.
Now, don't get me wrong, his work is good, and the nails look great. But it is not what I wanted. And my request was not unreasonable because I've definitely had it done in prior visits (not those exact colors, but that idea). So it was frustrating to me to pay so much money for something that while yes, looks great, isn't what I wanted. The tech told me "it looks natural" which yes, it does, but I didn't want natural.
This is what I mean by inconsistent experience. They always seem disorganized and it seems that what is possible depends on the tech I get. I made an appointment for dip ombre, so I don't think it's unreasonable to expect that I get a tech who can do dip ombre.
So, I think I'll be looking for a different place from now on, one that at least I know I can get what I'm looking for. They also have this check in system with points, but I have no idea how it works. Every time I check in it tells me how many points I have, but I have no idea what the points 'do' or how they accumulate. read more