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Stockton, CA

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Stay away from Sunrun take your $$ and go company
Byron A.

I gotten Fu€£*# by Sunrun already... with NO!! Help from anyone from upper management whatsoever!!! So this post is mainly for people to STAY AWAYYYY FROM MAKING MY SAME MISTAKE I did ..buying from Sunrun ... do not feel pressured to sign and buy!! Do your research and make sure they have everything in writing!!!! And read !! Read!! And read!!! Before singing !! Hope this help people .... P.S. Sunrun!!

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Tiffany G.

oh and these automated responses are bs. no one has private messaged me. again it's a scam. do not get sunrun!!!!

Sunrun's most relentless solicitor.
David K.

Sunrun has been wandering my neighborhood knocking on doors and harassing our community; even those that they know already have solar. Yes, we have a "no soliciting" sign - it means nothing to them. Even when pointing to the sign out to them, they don't care. The guy claimed he is from "Discovery Bay Operations" to make it sound like he's representing the town. My wife told them "no" 3 times and he wouldn't leave, so I had to intervene; when I did he pulled this alpha-male crap and just stood his ground like he wanted a fight. This guy was scary relentless, but I presume this is what Sunrun has trained him to do.

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3 years ago

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7 years ago

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4 years ago

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5 years ago

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5 years ago

Horrible customer service. There was no follow up to see if our home was eligible. Not letting anymore reps into my home.

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5 years ago

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4 years ago

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8 years ago

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5 years ago

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7 years ago

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4 years ago

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7 years ago

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5 years ago

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4 years ago

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6 years ago

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5 years ago

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11 years ago

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8 years ago

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6 years ago

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8 years ago

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8 years ago

Great company and great service. Choose Solar by Sunrun no doubt

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8 years ago

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8 years ago

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7 years ago

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8 years ago

Our rep John Jahangiri was great and honest. Great company so far. Can't wait for our solar system!

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8 years ago

John and stephanie were great. They made this really easy and Im saving a ton!! SUNRUN is the best.

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8 years ago

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9 years ago

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8 years ago

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8 years ago

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8 years ago

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8 years ago

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9 years ago

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6 years ago

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7 years ago

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7 years ago

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8 years ago

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8 years ago

Lamis is an outstanding consultant! She broke down every aspect of the process.

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8 years ago

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Page 2 of 3

Ask the Community - Sunrun Solar

I am planning on getting solar panels installed, is Sun Run a good company to work with, does anyone have any recent experiences they can share with me (good or bad).?

We have had an excellent experience with Maria V./SunrunLGCY at 1 (844) 542-9797 and ask for her directly. She's professional, thorough and returns phone calls/texts unlike others. She was referred to me by another friend who bought solar from her.… 

Don’t See Your Question? Ask Away!

You might also consider

Your Energy Solutions - Livermore comp shingle roof with solar installation.

Your Energy Solutions

(615 reviews)

We could not be more delighted with the results we achieved working with the team at Your Energy…read moreSolutions. The many moving parts to our residential solar plus battery system, including the various entities, such as PG&E, Tesla, City inspectors, and the financial backers we opted to use all progressed seamlessly and, for us effortlessly, thanks to hard working individuals behind the scenes. In particular, Skyler could not have been more helpful, managing our project and acting as a point of contact. Others included David in sales who demystified the process, Varon who coordinated with the utility to ensure we met all requirements, and Gino, who collaborated with Maxwell Power (formerly HDM Renewable Finance), the clean-energy company that helped finance our residential system. On site, the design and install team did a great job keeping things simple. The entire system, including battery and thirteen panels, was installed according to Ramiros's expert design within just four hours. Good quality hardware was used to tie to the roof, which was inspected by our roofer and given a big thumbs up for not causing problems. But even before that, David our site survey tech, gave us the sense that all would proceed well, as he collected necessary data by drone, and made a favorable first impression with his personable approach. Toward the end of the multi-month process, which included time to get a new roof installed, we passed city inspection with YES tech, Dario, an extremely courteous young man, present to ensure we made it through that last step and PTO (permission to operate). YES has an excellent and well-deserved reputation because of these people and others who worked on our behalf. The company can do better automating some of the process, and to be fair, they say they are working on transitioning to a CRM software solution for this purpose. But, I can say that over a period of several months, I had excellent communication with many helpful people. Skyler in customer service was my primary contact and that made all the difference. My thanks to YES for helping us make this wonderful and complex project a reality. We love our new YES-backed system and look forward to working with the company again in the future.

I had a frustrating experience with Your Energy Solutions regarding a warranty transfer. The…read morecontract stated that an additional charge would be incurred for the warranty transfer but did not disclose the amount. We were later charged $500 with no prior breakdown or explanation of the fee. I clearly communicated that I would be the one paying this charge. Despite that, the service department reached out directly to the buyer and asked who would be paying. This unnecessary contact created confusion and complications during the escrow process that could have easily been avoided. The lack of transparency on the warranty transfer fee and the poor internal communication caused more stress than necessary. Businesses handling real estate-related services should be more careful with both contract clarity and how they communicate with parties involved in a transaction.

Sunlight Electri-Cal Solutions - Franklin certified

Sunlight Electri-Cal Solutions

(83 reviews)

I'm a bit late in writing this as our system was installed last Oct 2025 but wanted to give a big…read moreshout out to Sunlight Electrical. My mom and I couldn't be happier with the service we were provided from start to finish. We contacted the business in late July of last year to see about installing a solar system on our home before the end of the year. Within in days, Alessandro was here to meet us in person and provided us with a comprehensive breakdown for solar options and pricing. We loved that we were treated like actual people instead of a number in a queue. Given that there was a slight backlog of jobs they had to work through we were assured that we would have our system fully installed and activated before the end of the year, which we did! It was great working with Nick who was our onsite rep and Juan was always available to answer any questions we had by phone (of which I had many). Despite the number of times I called, he was always patient with me and provided detailed answers that gave me a better picture of our installation and how our system would operate moving forward. I can't say enough about how amazing the whole process was. Looking at our electrical bills right now and we're in awe of all of the savings we're getting, which validates our decision to purposefully oversize our system. If and when we decide to install a car charging station in our home we're definitely going back to Sunlight!

I can't say enough good things about Carlos Gomez from Sunlight Electri-Cal Solutions…read more I've been working on a non-standard solar setup using an EcoFlow Delta Pro Ultra X and EcoFlow Smart Home Panel 3, and finding a contractor who truly understood this type of system was incredibly difficult. I spoke with many contractors, and almost all of them sent salespeople who gave generic answers or tried to push cookie-cutter solutions that clearly didn't fit my setup. Carlos was completely different. From the moment he arrived, it was clear he wasn't a salesperson -- he's an engineer, and it shows. He took the time to deeply understand my system, reviewed actual spec sheets on the spot, and immediately identified issues that other contractors completely missed. Multiple companies told me Hyundai panels would work fine. Carlos checked the amperage limits, applied proper safety margin calculations, and clearly explained why those panels would not work with my EcoFlow system -- saving me from a costly mistake. He also walked me through: Proper panel selection within voltage and amperage limits Safe string configurations and series wiring How to maximize roof space while staying within code Permitting requirements I hadn't been told about before On top of that, Carlos identified critical code and safety requirements that no one else mentioned: Bollards required in the garage to protect battery units Correct battery placement to maintain required clearance from doors and entrances Heat detector requirements for battery installations in a garage These are all things that would have caused inspection failures later -- and Carlos caught them immediately. He spent well over an hour with me, climbed onto my roof to check for obstructions, inspected battery placement, reviewed wiring paths, and answered every question in detail without ever rushing me. What truly sealed the deal was how efficient and transparent the pricing process was. Carlos was able to turn around a detailed quote very quickly, and when I received it, I was honestly surprised -- it was a significant amount lower than every other quote I received, even though his evaluation was by far the most thorough. Given everything: His technical expertise The level of detail and care The ability to integrate with my existing system The fast turnaround And the much better pricing Choosing Sunlight Electri-Cal Solutions was a complete no-brainer. Carlos is knowledgeable, meticulous, honest, and genuinely passionate about doing things the right way. After meeting him, I completely understand why this company has such strong Yelp reviews. If you're in the Bay Area and need electrical or solar work done the right way, especially for a non-standard or custom system, I highly recommend Carlos and the team at Sunlight Electri-Cal Solutions.

Highlight Solar - Top solar and battery contractor

Highlight Solar

(247 reviews)

North San Jose

We have had an Enphase solar installation for 10 years now, which has always worked beautifully…read more However, due to regular PG&E outages in our area (Fremont, CA), we decided to add a backup battery to the system. After careful research, we chose Highlight Solar (HS) to handle this installation. We chose the Franklin battery, and Highlight Solar came out to handle the installation in Nov 2025. Sadly, we had some serious issues with the functionality of our solar infrastructure, after the Franklin equipment was installed... the Enphase solar monitoring device (called Envoy) started having trouble communicating with the panels, and therefore would disable them. HS made a couple of different attempts to fix this issue (which was delayed when they went on vacation for a month), so I had to keep cycling the breaker for the panels every morning to get the system working for another day. Fortunately, they were persistent in pursuing the issue, and after returning from vacation in late January, Samir came out and spent a couple of hours on the phone with Enphase support, who suggested a possible solution for this issue. HS then had someone come out to implement Enphase's suggestion, and now my system is working solidly and reliably (Feb 2026). I'm glad HS didn't just give up on us; I'm sure they were just as frustrated as we were by this situation. We certainly didn't expect this to take three months to resolve, but it is working now.

Was a waste of time trying to connect with them for an estimate for a solar project. Simply moved…read moreon after a while of the wife chasing them down.

Synergy Power - We're honored to receive the "People Love Us on Yelp" award for another year! Huge thanks to our amazing customers for your support & trust.

Synergy Power

(120 reviews)

Best customer experience period. Special shout out to Martin and the crew is Eliel, Nate, and…read moreManuel.

I had been meaning to write this review for a while. Synergy Power came highly recommended by a…read moreclose friend, and after meeting Eric on May 27, I quickly understood why. He was extremely knowledgeable about solar and made the process of designing our system straightforward and easy. Because I had travel plans, we couldn't start immediately, but the Syndy team scheduled our installation for Jul 27 - 28. Everything went exactly as planned. The materials arrived on Jul 24, and Martin and his crew, showed up right on time at 7:45 AM on Jul 27. They worked incredibly hard, efficiently completing most of the installation that day and returning the next day to finish the remaining panels and cleanup. That evening, seeing our panels generating solar energy for the first time was an amazing feeling! PG&E installed the Tesla Backup Switch a few days later, and everything seemed to be moving perfectly - until our Livermore city inspection on Aug 7. Unfortunately, we failed because an approved heat detector had not been installed. I was extremely disappointed. It felt like having an amazing present sitting right in front of me but not being able to open it! There were a few additional hiccups, but Jason stepped in, took ownership of the heat detector issues, and worked to get everything resolved. We finally passed inspection and received our permit on Aug 26, followed by PG&E Permission to Operate (PTO) on Aug 28. A huge thank you to the entire Synergy Power team: - Martin, Eliel, Manuel, and Nate for the excellent installation - Rebekah, Melissa, Mark, and Amy for keeping us informed - Jason for stepping in and getting the final issues resolved Overall, we are extremely happy with our solar system and grateful to the entire Synergy Power team for seeing the project through from start to finish. Thank you, Synergy Power, for a job very well done!

Semper Solaris - Semper Solaris Tesla Battery Storage installation

Semper Solaris

(79 reviews)

Cameron Logan was my representative. He was extremely knowledgeable, having a degree in…read moreenvironmental sciences. and most important, he was very patient, explaining everything to me in terms I could understand. I was concerned that I would not be able to have Solar on my Spanish tile roof, and had been told by 2 companies that they could not be responsible for working with my roof. Since your company is also a roofing company, Cameron consulted with his roofing experts and found out that my roof was fine because they have a special process for working on these tiles. Cameron did some research on the concerns I had and did ease these concerns. I would highly recommend working with Semper Solaris. Their pricing, technical advice and professionalism were exemplary.

I started with a call to Semper Solaris to inquire about installation of a couple of additional…read moresolar panels. Robert C. came to my home and went over the advantages of adding a few more panels that would still keep me in tier 1 status with the power company as well as consideration of adding a Powerwall III battery. Considering the increased power generating capacity of newer panels and storage capability of the Tesla battery, I was sold by the quality and value of the expanded system. The design and contract review was done online in a timely fashion and it was a swift transition to installation taking place in just one day, as the the lead installer (Antonio) was joined with two co-workers who explained how the project would move forward and answered all my questions. The work was complete by 3pm and I was extremely satisfied with the entire process. Thank you Semper Solaris for a quality job for a fellow veteran. Dan

Go Solar Pros

Go Solar Pros

(9 reviews)

Making the switch to solar is a big decision and with so many options the choice can be daunting. I…read morereached out to at least 6 different companies for bids and a couple companies seemed trustworthy, several were way overpriced and one shady... Luckily for me one of the companies I reached out to was Go Solar Pros. Although they don't have a ton of reviews on Yelp (I think they mainly focus on commercial rather than residential) they seemed extremely knowledgeable, were very responsive and upfront with me. Their prices were also extremely reasonable. As such I decided on them. I corresponded with Conrad mainly and signed up during the busy season so I knew installation would be several months out. Conrad gave me a rough estimate which I expected to be a month or two sooner than the actual date, but to my surprise he was spot on. I really appreciate companies that are honest and upfront and Go Solar Pros has always been with me. Installation took place over a couple days unfortunately during the hottest days in the summer but the team were troopers. Everyone was polite, respectful and put up with all my technical questions and concerns. Not once did I feel as if I was a bother or inconvenience to them. The installation went well and looks clean. There was a hiccup at the end when it came to permits with the city, however GSP was on it and able to get the issue resolved in a reasonable amount of time. After the system was installed and payment completed there was an issue with one of the micro converters. GSP was great in troubleshooting, working with Enphase and ultimately replaced the micro converter under warranty. It is also great to work with a company such as Go Solar Pros that offers after sales support and is prompt with resolution even during the busy season. If you are ready to make the switch to solar, these are the guys to go with :)

Several years ago, we worked with Go Solar Pros to add 6 more solar panels to an existing system…read more Other companies wouldn't touch us because they said the didn't want the liability. They were professional and thorough, and did a good job installing. Conrad was very helpful throughout the process. I gave them 4 stars out of 5 because the process took much longer to be completed than I had expected.

All Save Energy - Family Owned and Serving the Local Area for over 40 years.

All Save Energy

(8 reviews)

I would like to THANK Tony & Richard for assisting me in a nightmare that has lasted for the past 6…read moremonths! I will first say to anyone in the process of installing g solar panels to do your research. I made the mistake of purchasing panels from a door to door salesman bad decision. The company went out of business which basically left me alone once panels stopped working. I was referred to All Save Energy for assistance. I told Tony my story he didn't hesitate in assisting me and was able to locate the manufacturer he told them my story which got the ball rolling. tell them my story which got the ball rolling. Tony was able to locate the manufacturer which got the ball rolling as for troubleshooting the problem. Richard came out I was very impressed with his knowledge and patience he had trying to sort out the problems. He thoroughly explained what had to be done. After it all was done everything seems to be working fine. I would suggest All Save Energy to anyone that is looking for a reliable, dependable solar company.

All Save Energy installed a substantial rooftop solar system on my home two years ago. Their work…read morewas professional and competent, over and above the basic requirements of the project. Follow-up service required by equipment issues, not workmanship problems, has been addressed promptly and effectively. The crew of craftsmen needed to accomplish the many tasks were highly capable, respectful and considerate. I would not hesitate to recommend All Save Energy to friends and family.

West Coast Solar - West Coast Solar, Brentwood, CA

West Coast Solar

(229 reviews)

Well all was pretty good until May of 2025. 2 panels were putting out about 35% less than the…read moreothers. I called and was told they would get in touch with SolarEdge Support Team. Follow up email from Charlotte Fontanilla stated the Support Team suggested a visit to my residence for further assessment. She stated she would let me know when a service appointment could be finalized. Didn't hear anything and honestly I forgot about it until January. Called again in January and supposedly Charlotte was pretty good at NOT following up with customers according to person I spoke with. Well the response was better this time. They came out and tested "installed modules" and submitted claim on my behalf with Canadian Solar. That claim was denied but after consulting with SolarEdge they identified that it was related to the optimizers rather than the solar panels themselves. Optimizers were replaced and now different panels are not working properly. After back and forth for 4 more months now it's the panels that are bad BUT not bad enough to warranty. Very interesting. I'm hoping someone in the company with integrity will read this and fix the situation. When I purchased my solar from West Coast Solar I was told and I quote "you got bumper to bumper 25 year warranty everything is covered". Well apparently it isn't.

I've had my system for just about 2 years and my experience with west coast solar has been pretty…read moreconsistent. By which I mean the technicians who come out have been awesome, pleasant to deal with, and do good work. When its working as Id like, the system works great. All that to say as long as you never ever ever need to reach out to them for literally anything, you'll have a great experience. Otherwise, its a nightmare. After installation it took 6 - 8 weeks of constant emails and phone calls multiple times per week to get them to resolve the installation issue (circuits missing off the backup loop) and correct my storage profile for charge/discharge. Trying to get their help both times after that has been equally atrocious, and with my system currently down I emailed the, and opened a ticket on their website (where both their phone numbers are non active) and it took another week to get a response. At this point i'd say 2 years feels consistent enough to say 4/5 stars on install and installers, 0/5 stars on customer service.

Sunrun Solar - solarinstallation - Updated October 2026

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