Just an update from today (June 25th) I received a call from the ROC. Sunstate has officially lost their license to work In the state of Arizona. I now how to find another company to complete the work. Hopefully the ROC can recover funds from the breach in contract. Disappointed is an understatement and who knows what money I have potentially lost out on. I can not say don't go with this company as they are no longer in business but for any others experiencing this headache maybe try and file an official complaint with the ROC and see if they can help you. read more

Avoid Sun States Pool at All Costs! I wish I could give zero stars. We signed a contract with Sun States Pool in March, excited to build our dream pool. After a long wait for permits, they dug a hole in our backyard and then ghosted us completely. They charged us an outrageous $4,000 for a hard dig, only to discover later that the actual cost is $2,800--an illegal upcharge in Arizona. This was a clear attempt to exploit us. To make matters worse, one of their representatives warned us that the owner might file for bankruptcy and urged us to get things wrapped up quickly. He was a referral from a credible source and clearly didn't want his reputation tarnished by associating with this company. We filed a complaint with the ROC, but the situation just keeps getting worse. The contractor who dug the hole stopped by and informed us that he never received payment from Sun States Pool. This revelation was shocking and confirmed our suspicions about their dishonest practices. In this economy, where so many are saving to build their dream pools, it's infuriating to see a company take advantage of hard-working individuals. Sun States Pool is leaving countless people with nothing but a hole in their yard and broken dreams. Where is the integrity in that? Please think twice before doing business with them read more

Sun State Pools - Pool & Hot Tub Service Near Me - Scottsdale, Arizona

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Warning: be very careful before doing business with this company. We paid in advance for pool resurfacing and additional work, but some of the services we were charged for were scheduled and then never started. After repeated no-shows and no follow-through, we canceled the unfinished work and requested a refund. What followed was months of excuses and delays. We were told over and over that the refund was being processed, and the owner, Michael Dilger, claimed a check had been mailed but we did not receive payment. We ultimately had to file a lawsuit against this company in Maricopa County Justice Court, and a judgment totaling thousands of dollars was awarded to us for the refund, plus court costs and interest. We do not recommend this company. read more

Been trying to get this company to do a warranty fix for 9months now and they just ignore me. The cool deck surface crew were good enough to come do their part but I have 2 cracked waterline tiles and grout to be redone between the deck and pool. Stay away from these you'll be burned just like all these peoples reviews. read more

Beware! I paid a $40K deposit on January 17th for a pool/decking/ pergola remodel that was supposed to take 60 days. It is now May 7th... twice the specified time frame, and my pool looks like this. Just demo... Demo occured the beginning of February. Since then, many calls and text go unanswered. Little to no work has been done. Nobody at Sunstate Pools can tell me whats going on. I could go on for pages ... but ... so if you want your pool to look like this... definetly hire Sunstate pools... But if you actually want to be using your pool in the contracted timeframe... pick another company. I can't even look in my backyard I'm so dissapointed. I filed tonight with the ROC for abandoment of my job. As of today, there are 7 other pending complaints with the ROC. Update May 16th 2026: After I filed a complaint of abandoment with the ROC, they showed up to do some work. About a day and a half worth of work in over 7 days time. The really cool thing is they attempted to build my new baja step. But they used hand mixed concrete, instead of shotcrete, and they ran out mid job. So their plan is to add additional concrete to existing layers, which will result in cracking and failure in the future. Now I am faced with paying another contractor to remove what they have done wrong and redo the work. What a nightmare... stay away. When I tried to bring this to the attention of Chris Cosiano and Jake... of course there was no reply. Check out my new photos... if you want a disaster like this and to waste 10's of thousands of dollars... call this company. Also check out the trash they left in my pool from the cement bags... Now I get to clean that out too. read more

Crooks. ROC's revoked their license now the AG's office is after them. Hope the owners go to jail.

Don't use this company! I made 2 payments to them. The work was never started and I got excuse after excuse. Even to the point that they were blaming me for the work not being done. I can't get anyone to return my phone calls or refund my 10k. I had to hire someone else. Stay as far away from them as you can! read more

BEWARE! THEY ARE RUNNING AROUND TOWN CONTRACTING JOBS THEY HAVE NO ABILITY OR EVEN INTENT TO COMPLETE. The sales guy Matt will talk a great game. Talk honesty, integrity. Talk about how he hates change orders or upcharges. Talks about how many years he has been doing pools. Talks up the work they will do and what a great company. But once you sign and send the deposit, you will never get a call back again. No return calls, nothing. Was assigned 4 different project managers over 4 months. Juan, Matt, Brandon, Tyler. At first they show up randomly without any heads up, do part of a job but never finish anything. Juan even quit in the middle of doing work, waited till I wasn't looking, jumped in his truck and pealed out when I tried to flag him down. Then they would just disappear for weeks again. Dodge your calls. I made multiple drives down to their office just to find the door locked and see someone hiding in the back area who wouldn't come forward. Bella office manager would dodge my calls. When I could get the new owner Jacob to answer the phone, he would promise everything. Biggest lie was he would always promise to find an answer or schedule something himself and then call me back. NEVER EVER CALLED ME BACK. After 4 months and so much stress I was getting an ulcer, I finally had to fire them. Which was an ordeal since I could never get ahold of anyone. Finally found a day, parked across the way till I saw someone walk out and leave without locking the door and then I just went in. Handed BELLA the termination for breach letter and was done. If anyone wants to hear some troubling reality from this company, reach out. I video taped my whole conversation with her where she admitted they had no control over the crews or what was being done. She admitted the company was in trouble and could not complete jobs. She admitted they couldn't schedule subcontractors or control when any work was being done. Admitted nobody was really in charge of the company. ALL ON MY VIDEO. They are keeping my money. But pool was finished in 2 weeks by someone else. read more

I contracted Sun State Pools in June 2025 for a pool remodel -- new skimmer, waterfall rebuild, and pebble tec resurfacing. The job was quoted at 6-12 weeks. Nearly a year later, my pool is still sitting empty and unfinished. The work that was completed is riddled with defects: uneven travertine coping and grout lines, a waterfall tile face that protrudes past the travertine top, mismatched bullnosed travertine on the waterfall steps, a failing crack repair on the east wall, missing cantilever and fascia on the north wall, broken pop-up sleeves, broken landscaping lights, and trash and debris left on-site. The Arizona Registrar of Contractors inspected the project and issued a Written Directive covering nine separate deficiency items. Communication broke down completely. The original project superintendent stopped showing up in November 2025. A replacement contact was assigned, then he too went silent. When I finally did hear from the company, it was a pivot -- they claimed to be "under new ownership" and asked me to resubmit all my documentation. That turned out to be misdirection; the original owner remained the ROC licensee throughout. Before hiring them in June 2025, I checked the ROC's public license lookup and saw a clean record. Today they have 17 open ROC complaints and only 2 resolved -- meaning the bulk of these complaints have accumulated in under a year. I'm apparently not alone. They also carry two unresolved BBB complaints they never responded to, and a prior Maricopa County court judgment of nearly $50,000 against them. Do your homework before signing anything with this company. read more

Where do I start? 8 months after signing a contract my pool is still in demo stage since the second week of October 2025. LOOK THESE IDIOTS UP ON THE AZ ROC!! 9 complaints to date, 7 open, 2 resolved, and that doesn't include mine!! RUN AWAY FROM THIS COMPANY AS QUICKLY AS YOU CAN. read more

Avoid this company at all costs. Zero stars. This has been one of the most frustrating and unprofessional experiences we've ever had. We paid a deposit over two months ago for a pool resurfacing project. It was contractually estimated to take 10-40 days. More than 60 days later, the project has gone essentially nowhere. The only activity has been a one-time visit by subcontractors to chip out the pool--something we were only informed about via email. No one from the company has inspected the property before or after. There has been zero oversight, zero accountability, and zero communication from anyone actually managing the project. We are 60 days in and have not even spoken to a project manager. We have called and emailed at least 20 times and have been completely ignored. Not one person can call us back or reply to an email. The only responses we receive are generic mass emails every couple of weeks claiming they are "backlogged" with projects and we will be hearing from them soon. Calls are not returned. Emails are not answered. We have had to physically go to their office multiple times this week just to speak to someone. Each time, we were told a manager would call us back--and not once has that happened. Despite failing to meet even the most basic standards of communication or service, they are refusing to refund our deposit for work that has NOT even begun, saying that they haven't breached the contract since it allows for "delays" with the wording in the contract. No one from the company (aside from a salesperson before we paid our deposit, who is no longer at the company) has ever even stepped foot on our property or spoken with us about our project. All we have fairly asked for is our money back for work that hasn't even started, and they don't even have the decency or respect to do that after putting us through over 2 months of stress trying to even talk to someone and paying them a large chunk of money. Let me repeat, NOT one person at SunState has stepped foot in our backyard or called /emailed us back in 2 months and they are backlogged with work but still won't let give us our deposit back for work that has NOT even started. We will be taking all legal measures against them. Please see all the open complaints against them with the ROC, as well as lawsuits against owner Mike Dilger. It has been nothing but a nightmare and they still have our money!! read more

I wish I had never decided to do business with Sun State Pools. They took my money and now ghost me. After I signed the contract and paid the deposit, Sun State Pools did not show up for the work to begin. I submitted written cancellation prior to any work being done, and my deposit has not been returned. Sun State Pools is not responding to any form of communications that have been made in the effort to resolve this matter. They have locked the door to their business and added signage "By Appointment Only" on the front door, Sun State will not set up an appointment. read more

Here's an update; I'm pleased to say the funds, Sun State Pools owed me was finally paid. It was a long process with this company. I should've left sooner, but I was giving them the benefit of the doubt. When I finally left, my pool was finished by another company within five days. I will stick to the fact that Communication is not their strongest suit. The workmanship is a mediocre. I'm glad it's finally done. read more

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2/17/2027 Update sill not able to run my pool for 3 months. My advice to all that are dealing with problems with Sun State is go straight to AZROC (ARIZONA REGISTRATION OF CONTRACTORS) ALSO CONTACT Chris Mayes ( Attorney General ) and last but not least file in court. You All have blessed day! Buyer beware I started this pool in January and Sun State still has not made my contract whole. Right now my 2 lights do not work from day one.Sunstate will lead you on week after week I have had enough. See the picture of my Ozone machine I can not run my pool at all. It's warming up and my pool is turning green. I will be posting all of my issues from day one of my build...think twice before signing with this company. Update 2/11/2026 Hi Gary, your lights are now working, and a light switch has been installed so you can easily operate them. Additionally, the technician disconnected the whip to the HydroPure. Your pump can still run this way; however, we are unsure who disassembled your HydroPure unit. Please note that the warranty will not cover it if it has been taken apart by anyone other than the authorized team. Any unauthorized tampering voids the warranty. My reply. Bella, you call this a fix? The HydroPure was disassembled by the the people you sent for warranty work. Im pretty sure thats how you know it needs to be replaced. I have no intention to personal fixing sun state problems and warranty. Please see your teams fix to run my pool, unacceptable! Please replace ozone unit ASAP! As for the lights in pool, Sun State now owes me the deferents between 10.00 light switch and color logic controler listed in my contract. So to recap your company has managed to add insult to injury. Please see pics of fix. read more

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Sun State took money from me knowing they were in financial trouble. I gave them 7k as a down payment for a pool and deck resurface project. Michael Scott Dilger and Christine Dilger committed fraud. There are several other victims of Sun State Pools. They have since closed and their license is finally revoked. read more

Our experience with Sun State Pools was extremely frustrating from start to finish. What was originally estimated as a reasonable project timeline ended up taking 10 months longer than promised, with constant delays and little accountability. Over the course of the project we were assigned three different project managers, which made communication and continuity nearly impossible. Every time someone new stepped in, it felt like the project had to start over. Communication was another major issue. Calls and messages often went unanswered for long periods, and we frequently had to follow up multiple times just to get basic updates. When we did get responses, they were often vague or didn't address the questions we had asked. Coordination with subcontractors was also clearly lacking. Different crews would show up without knowing what had been completed previously, work would stall while waiting on other trades, and scheduling seemed completely disorganized. It often felt like no one was actually overseeing the process or ensuring that the different pieces of the project were working together. Overall, the experience was disappointing and far more stressful than it should have been. Based on our experience with the delays, turnover in project management, lack of communication, and poor coordination, we would not recommend Sun State Pools. read more

Stay away, they don t bother to ever answer they phone 9 times out of 10, and the recording they have is terrible more like a message left on home or cell phone. Leave a message and we ll get back to you. I ve been trying to talk to someone since last week, in regards to repairs to recently done kool decking on remodel. read more

They walked off and never came back. They will not return calls or emails! Just left , but sure took my money. Just a mess since JANUARY

We signed a contract with Sun State Pools Sept. 21, 2024 and work commenced JuIy 1, 2025 as agreed. The contract states the work is to be completed within 90 days. I have been diagnosed with pancreatic cancer and being treated by Mayo clinic. The pool is supposed to be used for my physical recovery and therapy and was assured by Sun State Pools that the pool would be on time in Sept. We made payments in accordance with the contract and made the last major payment on Aug. 27th, 2025 when we reached the 85% holdback threshold and were told it was to pay for the labor and materials to complete the pool. Almost immediately, we started to experience significant delays in work progress and little to no communication. We repeatedly asked to talk to the owner, Mike Dilger, and finally had a conversation with him on Sept 12th, and he assured us he was aware of the issues and would take care of them. Nothing changed. We have tried repeatedly to work with the company for months and find out what is causing the delays. In the couple of conversations we have had with company representatives, they tell us "we are at the top of their list" and then nothing changes. Workers come out for a few hours and then days/weeks go by with no work progress. There is little to no communication for weeks and we have no idea when our pool will be completed. We have been very patient and feel the company gave us no choice, so we filed a complaint with the ROC on 12/5/25 but were told the complaint was dismissed since workers did show up (once) and did not meet the 60 day threshold of abandonment. On 12/19/25 we have filed a second ROC complaint. On 12/19/25, we also filed a complaint with the Arizona Attorney General's office and also filed a complaint with BBB on 12/21/25. There has been no work done for the past two weeks and we wonder if the company is angry that we filed the ROC complaint and is retaliating against us. As of this date, it is almost 6 months and work is approximately 60% finished. The photos are as of 12/21/25. read more

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I have changed my rating to 3, because the process was so bad, but I have to be fair and comment on the final product. It looks great and high quality. The process was ugly, communication was poor but the final result after months is a beautiful pool I do recommend that if you use Sun State force them to put together a project plan up front with estimated completion dates. If I would have demanded this, maybe they would have received a higher rating read more

Sun State Pools - Completed Pool - Pool & Hot Tub Service Near Me - Scottsdale, Arizona

If you want a terrible experience with your pool remodel use these guys. Bad to no communication. My project was estimated at 2-3 weeks for completion. Now, 3 months later all they did was demo the pool so I can't use it for the summer. Please do yourself a favor and schedule with another company. I paid half upfront and now am stuck in limbo like many other reviewers. read more

We remodeled our 35000 gallon pool with Sun State pool. I took 15 quotes from top pool remodel companies in Scottsdale and Phoenix and after very careful consideration picked Sunstate. AJ went above and beyond to answer all our questions, helped us pick the best finishes and get us the best value for our money. If I had any pool job I would ask for AJ and Oz at Sunstate. Our experience with Sun state has been beyond amazing. Our pool was completed within 20 days, our contractor Oz was outstanding. Everything surpassed our expectations, communication, workmanship, quality, cost of remodel everything was really good. We had heard so many horror stories. Our contractor Oz worked with us at every step. He was patient and listened to us and was always open to helping us out. Sun State made us so happy and glad that we picked them. I highly recommend you pick them for your pool remodel needs, great people work here. I would give them 10 stars if I could. read more

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I would leave no star if I could. SunState did my pool remodel a few years ago and I posted a very favorable review because they did an awesome job -HOWEVER- I have been trying since June of last year to get some warranty work and all I am getting is lip service- every few months they send someone out to look at the work and promise to follow through which they have not. I have asked to speak to the owner which I was told my request was passed on. I got no response so I called again and was told the general manager would be calling me back- still no response. In the meantime my issue is getting worse and I am at a loss. I can say I am extremely disappointed. They have become very good at excuses and less focused on fixing their issues. read more

I am only giving them two starts because our pool is finally finished, but the pain it took to get here I am not sure was worth it. Their communication is horrible. They turn over staff all the time with no notice, so you could be waiting for a response or for an appointment that never comes because your assigned contractor has quit. Every appointment is rescheduled 3-4 times, when they do show up they only do have the job so you have to bet them to come back. I have called 12 times now and all I am waiting on is for them to deliver the pool vacuum and no one will call me back. Don't be fooled by their pricing, unless you want to fully manage the process by yourself and constantly be battling to get your project prioritized. Can't believe this place is still in business. AVOID IF YOU CAN. read more

I'm retracting my previous rating. My pool is now finished and it looks great. The Subs and Jason are friendly and hard workers. The communication with scheduling seems poor. I now have a beautiful pool Cheryl T read more

This is the worst companies my family has ever worked with. Beyond the fact that the communication was non existent, (to the point my family thought they were straight up ignoring us on purpose). They did some of the worst work I've ever seen a construction company do. RUN far away from Sun State Pools. Save yourself the time and trouble of dealing with people that don't care about you. read more

If you want a company that will take your deposit, never do the work and the refuse to refund your money - hire these guys!

If you want a company that will take your deposit, never do the work and the refuse to refund your money - hire these guys!

If I could give this company a zero rating or below I would. We signed a contract last August requesting project to start in January. 2 months in only pebbletec chipped out, new light installed, without controller, and water line tile placed but ends where it shouldn't. All we get is lip service. We've requested a call from the owner, no response. GM, Bella was out and promises made, not kept. They have 90% of our money. I have a background in construction and haven't seen any company so irresponsible! And yes, I have pictures and document EVERYTHING! Yes, ROC will be filed by end of week and interviewing attorneys. read more

If I could give a negative star review, I would. Run, don't walk from Sun State Pools. We signed a contract with them in June of 2023. It is now April of 2025 and our pool isn't even close to being finished. First, they completely screwed up the bid for the job which means they are losing money on this project. Second, the GC we were originally assigned, Matthew, completely ghosted me back in March of 2024. Wouldn't answer my calls or texts. I also left messages with the owner- no one returned my calls. I had to physically go into their office to get anyone to talk to me. We were then assigned a new contractor, Taylor. I can honestly say that not one thing has gone correctly with this job. We constantly fail inspections, we have to redo things because they were done incorrectly the first time, and we can go days and even weeks at a time where no work gets done. Communication has been horrendous and it is just one excuse after another. They have a large chunk of our money which is why we have not left- also, once you pour concrete, it is very difficult to get another company to take over the job. What should be a fun and exciting project has turned into a stressful nightmare. Do NOT get your pool from Sun State Pools! read more

not sure if these guys are in business? started a remodel for my parents in Scottsdale, did the demo and haven't been back. lots of lip service, no action read more

This is the worst company I've ever worked with. Initial communication and meeting was good. After paying my deposit I didn't hear from anyone for days until one evening when my project manager sent me a text that we would be meeting the next day "hopefully on time." I was never contacted before to coordinate a time that would work for me. This is how the rest of the project went. I was only given a text the evening before a crew was to be here. Many times crews would not show up or show up unexpected. They yelled and cursed and left trash in my yard. Several time trash was put in my recycle bin, my hoses were used, dirtied and never put away. Tools were washed in my front garden. Gates were never latched properly and on one occasion the gate was removed from the hinges and not put back on. I repeatedly asked for a schedule and only received one when the final finish was to be applied. The crew never showed up and I was never informed they wouldn't be there. After I contacted my project manager I was informed the finish I selected was not readily available and would cause further delay. I selected an alternate product hoping that would keep things moving. There was no communication for days. After several days of trying to talk with someone other then my extremely inexperienced project manager I was informed my finish would finally be installed, 2 days before the original product was scheduled. The day start up was suppose to happen it was discovered the pump was not wired correctly and would not work. The plumbing fittings were also installed incorrectly. My contract included one month of maintenance, I was informed that day, after I questioned it, that it was no longer available. They poured in a gallon of shock and basically told I was in charge of the rest. A crew came by the next afternoon while I was away to wire the pump correctly. They shut off several breakers and never turned them back on. That evening I returned to a hot and dark house. The tile work was good and the rest of the work average. Credits for work not completed in contract have not been reimbursed. Due to the complete incompetence of the company and crews I would avoid using them for anything. read more

Had to select a rating of one star as a minimum. No stars for this company. We are now in day 145 of a job that should have been a maximum of 14 days. Still not complete. Seems confusion and chaos reign within this company. Sun State sub-contracts out all the work. "Project Manager", if we can refer to them as such, hasn't observed any work, never on site, difficult to communicate with even before the project started. Sub-contractors show up whenever, no call, no notification, and once on site simply walk into the backyard without even a simple knock on the door notifying the homeowner of their presence. Now, how safe is that? Bella makes promises with no follow through, virtually no return phone calls, little interaction via text or email. The scaling crew which removed the old Kool Deck simply walked away with very little to no clean up. Now I've concrete chips throughout the artificial turf. Simple job made much more complex by a company that seems to be going under. Now we understand there is a Lien for Funds filed with the Arizona Sec. of State against Mike Dilger owner of Sun State, and Sun State the LLC., by Corporate Service Company and Swift Funding Source of Springfield, IL, and Rockford, NY. Beyond frustrated with this company. You never know. Commitments made and broken, routinely. Avoid at all costs. read more

Better supervision and oversight of subcontractors. Respond to customer complaints on a timely basis. Take customer complaints seriously and resolve outstanding issues. Take pride in workmanship by doing the job right the first time, read more

Communication with the project manager Taylor was terrible. Each crew that came and worked on their stage of the build just left their trash in a pile in my yard. Each crew that came the pile got bigger and bigger and my dogs would get into it and drag it all over the yard. Huge hassle to deal with and very unprofessional, not to mention all the toxic stuff my dogs were getting into because of it. Told the PM multiple times we need it cleaned up and got no response. Finally got fed up and called their office to get it felt with. We had all the plumbing redone and the plumber replaced everything except the 2 in piece that was leaking. They tried to charge me another $350 for them to come back out to fix it. Spend days going back and forth with them on who's responsible for that. Got no response for 2 weeks and then all the sudden they were willing to fix it. They left several important things that needed to be done out of the initial quote and didn't tell us till after the loan was approved. So we paid over a grand in cash that should've been included in the loan. After most the work was done and pool was filled we noticed the auto fill wasn't even hooked up. Float was just sitting in there not attached. And the aerator would not spray, just dribbled out. Took about 3 weeks to get the auto fill hooked up and they didn't even look at the aerator. I ended up fixing it myself out of frustration. The skimmer basket was cracked and a piece was broken off, that was supposed to be replaced, never was, they just painted over the broken lid when the painted the deck. I ended up spending $20 on Amazon and buying one myself out of frustration. When the tile was supposed to be installed they dropped of the wrong tile. Then they dropped the correct tile off but half the amount needed to go around the pool. The third time out they got it correct. When scheduling days they were coming to work was a nightmare also. Would get emails for the first 2 stages of work and we would get someone to watch the dogs and everything went smooth. After that crews were showing up unannounced all the time and getting mad dogs were in the backyard and they had to reschedule. Told the PM several times we need to know ahead of time, like the first 2 times, and this won't be an issue. Continued to be an issue. Also we STILL have NOT gotten a final walk thru and pool has been finished for 2 months. The PM Taylor was supposed to do that in June, then called and said he couldn't till after the 4th of July. It's now 7/23 and still haven't heard a word from anyone. During the few times I actually did speak with Taylor about my frustrations throughout the several issues he claimed he had been there at every stage of the builds. Well I have cameras that proves he wasn't, and if he was why did he let the trash pile get so out of hand? There is probably more to this I could put in here but it's too exhausting at this point. Go with another company, or at least another project manager besides Taylor. Nobody ever came to do start up chemicals after pool was filled, I did that. Got NO final paperwork, warranty info, receipts, or anything at all yet we might need for tax or reselling house. Very unprofessional after we just spend about $25,000 with them. And I bet after I post this they are gonna call and try and schedule that final walk thru. Don't bother Taylor. We're done with SSP. Just mail me the stuff i need so we can go our separate ways. read more

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I had such a great experience hiring Sun State Pools to do a pool patio resurfacing. They were honest, true to their word and made things happen in a timely manner. You could tell Jordyn the sales rep really cared about the job and popped in to check on things every day. We had a few challenges along the way and they made everything right, no questions asked. I highly recommend this company to anyone considering using them. They have a few bad reviews out there but I can attest that my experience was nothing but flawless execution and great people. The pool deck looks amazing and I would hire them again. read more

Pros: Cost effectiveness and customization. Cons: 1. Communication - Our pool was given to a project manager who then had to leave our project only a few weeks in (I believe it was some sort of family emergency). While obviously we and he both have no control over this (and we wish him our best), our project was unfortunately passed to someone else in the company who seemed inexperienced and overly busy. He failed to communicate with my wife and I in a timely manner in almost every circumstance which often left my wife confused and stressed. She would leave him messages and messages without a timely return. 2. Construction Mistakes - This is by far the most disappointing part of the experience. 1. Firstly, they laid the concrete down WAY too high. Noticeably high. I honestly have no idea why this happened or what caused this to happen (I am assuming, as they stated to us initially, that their contractors are all licensed and experienced). I have included pictures with this review so you can see what I am talking about. My wife was home when the concrete team brought this to our attention the morning they poured the concrete. They offered a few alternatives (a slant or a step down), which my wife said no to. They ended up pouring the slant anyway. We made Sun State aware right away; they offered to go back and gut some of the concrete that their contractor had already laid down. This would, however, unfortunately put us off schedule and at this point we had significant doubts about their ability to do this correctly. So my wife and I decided to bite the bullet and move forward with the construction despite the mistake; we added gravel to our yard (another hidden expense) in order to hide this error. Even still, it is visible to the naked eye. The pool and patio are still usable, but this is not the outcome we hoped for. 2. Secondly, their contracted workers literally left STAKES in the ground and messes throughout the process. I've attached a picture for reference. We did not even try to contact the company for their removal, as their lack of communication had so frustrated by wife by this point that she said she'd rather deal with this on our own then get the company involved to take care of their mistake. Regarding the scrap material and messes left throughout the process, we were told repeatedly they would come to clean up after themselves but each time my wife ended up cleaning up the yard herself as we have a dog and it was not safe to have him in the yard with scrap metal, wood, etc. all over the yard even with supervision. 3. Thirdly, I noticed this red substance on the pool equipment after the pool finished construction. It seems corrosive? I have no idea what it is, but as you can see from my picture, it seems to have literally eaten off half of our valve. Unacceptable. 4. Fourth of all, they constructed the pool too close to our house and failed to make us aware that this would cause the concrete to be slanted away from the house. Perhaps we should've known this to be the case, but we are first-time pool builders and did not realize this. If we had to do it again, we'd place the pool further away from the house to account for the slant. It's not a huge issue, but it's disappointing that this was not made clear to us before the process began. This was also made more dramatic due to the concrete being poured too high. So to conclude, there are initial pros to this company, the most apparent being the cost of the construction. Unfortunately, as my wife and I found out, this is accompanied by mistake after mistake in the construction of the pool. If we had to do it again, we would likely pay a different company more money to ensure that these simple mistakes wouldn't happen to us. While my wife and I can and do enjoy the pool that was built for us (and have had zero issues with it in function for about 9 months), we would've appreciated better communication and more attention to detail between the company and its contractors in the construction of our pool. Choose Sun State at your own risk! read more

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Our pool has been TWO YEARS under construction with nothing to show for it. Every possible mistake this company could have made they made it, while using every excuse in the book to not take accountability. We have had problem after problem including a contractor filling for bankruptcy to avoid accountability, and yet absolutely NOTHING from the owner. Not once in TWO YEARS has the owner reached out to us with an apology, solution, explanation, time line, nothing. The only communication we've had with the owner is leaving another Yelp reviewer to which he responded. But again, that's the only communication we've received from the owner. PLEASE save yourself the money and heartache of this company and find a competent one. read more

We have been waiting for months for our pool and backyard to be completed. The sales team is really good at selling and convincing too! But the time frame has been less consistent or convincing . Please get to work! read more

Polynesian Paradise Association hired SunStatePools to resurface our community pool. Not only did they give us the best price out of 6 bids, they did a fantastic job from start to finish. The county inspector flunked the first inspection because a tew of the step border tiles were to far apart. They came back the next day and corrected it. Sun State Pools is very professional and I recommend them for any major pool repairs. read more

Sun State Pools - The largest private community pool in scottsdale - Pool & Hot Tub Service Near Me - Scottsdale, Arizona