The owners of Pool Shack Robert (Joe) pressured me to pay in full prior to the completion of my $4,000 plus final bill of additional work contracted. Unfortunately the Pool Shack owner was paid and you are reading the typical Phoenix contractor customer horror story because once my final PayPal payment went through, Pool Shack refused to stand by their work to leave the job site without setting up the new pump functioning or adding chemicals to our freshly filled pool water. Apparently Robert was upset because I didn't sign up for weekly pool service even though my request to try out their service prior to signing a year contract or by my final payment not completed in cash or by check as demanded. The owner claimed PayPal was not an option because they didn't have an account set up and instead insisted that I deliver a check or cash which wasn't possible since I was out of town however when I went to search on PayPal, I found the Pool Shack business account right away so I made my final payment out of trust and I was insured that the job was complete with the pool running with chemicals in full working order which it wasn't. Pool Shack took advantage of my trust for contracting more pool work and since the previous job was completed according to the work contracted, I had a comfort level that in my absence the pool would be in good standing upon my return. Pool shack knew the next weekly pool service wouldn't happen until a week from my payment but since this didn't happen the pool was found in dire straights which was discovered by our pool service with a total of 11 day's since new pool water was filled and after Pool Shack left the equipment powered off without chemicals. Needless to say and shown by my photo algae growth sets in quickly in triple digits with the above circumstances. Since extreme measures with shocking/pumping still didn't turn the situation around in time to prepare the home for vacation rental, we were forced to drain, acid wash and refill all over again. At the time I was too upset to write this honest review to warn other customers and I rely on real people sharing business reviews so I feel that this one is well overdue. Bottom line is that the owners of Pool Shack and their representatives aren't reputable nor do they run their business with integrity. This left me with an unfinished pool repair and much worse than the condition of the pool upon the start/completion of the job. The end result of the algae green pool completely negated the money spent on the freshly acid washed pool + fresh water fill by the men intentionally leaving the pool without a running pool pump or chemicals added upon leaving. I am a reasonable person with over 20 years of working with contractors and I would NOT recommend using Pool Shack for any pool repairs, electrical work or monthly pool service. read more

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I hired the Pool Shack to turn my diving pool into a play pool and cover all of my concrete and pool decking with travertine. They were the most expensive company that quoted out of 4 companies but I wasn't as concerned with price as I was quality and the timeliness of the project. I called Joe, one of the owners to go over the quote to understand the timeline of the project so I could make a decision on which contractor to choose. I asked Joe how long I could expect the project to take. He told me 5 days for the pool and 7-10 days for the travertine. I asked if there would be a gap between the two projects and he said not more than 3 days. I accepted with the expectation that they set that the project should be done in about 2 1/2 weeks. At 2 1/2 weeks my pool was still torn apart! I called Joe to discuss the situation and he blamed it on my husband that the pool was taking so long because he ordered a customer pool remodel, I reminded Joe that was what the bid was for and the bid was provided to me before he discussed the timeline and that the scope of work never changed so this was not my husbands that he couldn't blame it on my husband. He then went to blaming his subcontractors and that it was their fault because they weren't doing the job quick enough. Speaking of subcontractors - yeah, these guys never showed up when they were supposed, ever. It happened during the entire project, we would be told they would be out the next morning at 7, I would lock my dogs up and then be lucky if someone showed up at 3 pm if at all. The contractors would always say sorry, they were in Scottsdale or Cave Creek. I live in Glendale. I felt the entire time like their clients in the Scottsdale zipcodes were prioritized over us in Glendale. Once the pool was "done" I use this term losely because the pool is still not done 2 months later. The travertine contractors came out. Holy mess! They didn't protect anything I own and cut all of the travertine with a dry saw and then used a blower to blow it all over my yard, in my pool and in my neighbors yards. They didn't cover my thousands of dollars worth of outdoor furniture, didn't protect my artificial grass, didn't protect my gravel, in fact they dumped their waste buckets in my gravel and destroyed it. They delivered the wrong color travertine and tried to blame it on me. Seriously, I paid you as the contractor to deliver on what I purchased, it is not my fault that you ordered 7 pallets of the wrong color, didn't inspect your job and let your tile guy (who wasn't supposed to lay tile that day) start on the tile. A 10x10 section that they started by my backdoor had to be taken up and redone with the right color. They left the open pit of sand at my backdoor for over a week without covering it so my 3 dogs had no choice but to walk through sand to go in and out all day tracking sand all over my house. The owner had the audacity to say he'd done me a favor my not charging me to take up the wrong color becuse "I let his contractor put the wrong color down" Ummmm......if I wanted to GC this job myself I would have, and it would have been done right. On the initial visit the owner Joe told us that the travertine overlay was a thin vineer that wouldn't raise the concrete level more than 3/4 of an inch. This was very important to me because I did not want the level of my concrete raised 2-3 inches, this would leave an ugly exposed edge all around my patios and pool and would mean I would have to raise everything in my yard to match that level The travertine tiles themselves measure 1 ¼ inches thick, so ¾ is IMPOSSIBLE. I met with Rob and discussed this with him and he offered to put a tile edge around the 2-3" gap to give me at least a clean looking edge that I wouldn't see mortar oozing out. When it came time to deliver on that compromise and make up for the lie - THEY CHARGED ME AN ADDITIONAL 900.00! I was mortified and felt like I didn't have a choice, otherwise, I was going to look at this horrible 2-3" mortar gap all over my remodeled backyard that I just paid them almost $30,000.00 to do. I told him I would pay it but that I would be an incredibly unhappy client, he proceeded to charge me. I thought it was over, I was wrong. The mess they left - took my husband and me, 23 hours to clean up and pressure wash. the pool level dropped 3" over night. Oh my gosh! The owner Rob comes out to locate the leak and charges us 100.00 to locate. Says it is our pool skimmer MIP fitting. I pay 250.00 to dig it up and dry as a bone, Discovered that when their contractor moved the light they didn't use conduit to run the wire - I can't make this up - they used a SPLICED GARDEN HOSE AND RED DUCT TAPE instead of conduit so my pool has been leaking through there. They refuse to give me the pool I paid for and I have had to resort to the ROC and filing a lawsuit and/or insurance claim read more

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Rob has been helping us replace our pool equipment. He is fair, responsive and really great so work with!!!

Found The Pool Shack by requesting help through Yelp for a leak in the pipe to my auto filler. Robert responded within 20 minutes and sent me an estimate shortly after we spoke. Not only was he reasonably priced but they were timely, respectful and easy to reach. The repair man came and spent two hours pinpointing the exact problem (which turned out to be the smallest hole in a very long pipe to the pool filler) before having to remove pavers and crack through cement. They tested everything before and after. They warranty their work and I have to say that I feel extremely satisfied and will use them again if we ever need it. read more

The Pool Shack - Work during repair. They cleanup like they were never there after. - Pool & Hot Tub Service Near Me

Rob K. And the pool shack has always gone above and beyond for me for my pool service needs. He always makes sure that the job is done correctly and always follows up. He's very responsive and on time. I would recommend Rob and the Pool Shack to anyone! Thank you, Rob! read more

Searched Yelp for a company to replace our pool surface. After several we chose The Pool Shack. It was one of our best decisions ever! The crews were great, the process was much faster than we thought, 11 days total. Now our pool looks like something from a fashion magazine. Being frighten by other stories about contractors, Robert and company put us at ease and were the best! read more

The owner is very dishonest when asked a question about his services and product he is selling. I would not recommend working with someone like this because you will not know what it is that you are paying for. read more

My boyfriend and I had just bought a house, and neither of us had ever owned a pool before and when we went to get the water tested at Leslie's they told us the PPM of our pool was way too high and we would need to drain it and refill it. We reached out to The Pool Shack as one of 5-6 companies to come do an assessment and make suggestions of how improve our pools condition. Rob came out and met with us. He explained the equipment we had, what maintenance would look like with our current set up. He said that the equipment that we had was good, and that we didn't need to replace it unless we wanted to upgrade, and he explained the pros and cons of upgrading. We felt that out of the companies we spoke with that Robs educational manner and willingness to go through every scenario really set him apart from the others we met with. They also were very fair from a pricing perspective. We ended up deciding to upgrade to a salt cell (since we really like salt vs chlorine) and also replace our sand filter with a cartridge filter, since we were not keen on backwashing (low maintenance). Rob and his crew came in and drained the pool, acid washed it (turns out the walls weren't brown!), and replaced our equipment. Everything was done very professionally and they took pains to not disturb our landscaping. The only hiccup was that we were planning on selling the existing sand filter to a friend, but weren't able to since they broke it in order to take it out. Rob made it right by taking the value of it off the invoice amount. All in all we had a great experience with The Pool Shack and Rob and will continue to use them for all of our pool work. read more

If you enjoy having to file a lawsuit to secure a simple refund for work not completed and abandoned, feel free to hire these guys. Joe failed to install a wireless adapter for our aqua link system, and promised a refund. That was four months ago. Repeated attempts and escalating costs to collect later, I had no choice but to file a lawsuit against them. The case is pending, and Pool Shack is aware of it; yet, still no attempt to settle... Oh well, lesson learned...next stop contractors license board. hope whoever reads these doesnt make the same mistake. read more

We had some plumbing issues with our pool pump. The system was leaking air and causing back pressure in the filter. Also the cleaner was not running nearly as fast as it used to. We have a very old pump and sand filter that are due for replacement but we aren't ready to make that investment yet. Several companies I contacted for service said it could not be repaired or the parts could not be found because our pump was over 20 years old. However Rob said he could fix it no problem and he was resourceful enough that he located the exact parts we needed. He gave the most reasonable bid and confidence in the repair. Rob was very friendly and professional. He was extremely responsive to my phone calls and texts and communicated exactly when he would show up. I felt he was very honest and I would not hesitate to call him in the future for all of our pool needs. Thank you Rob!!! read more

I used Yelp to request a service quote to get my pool line cleared. Robert promptly responded to my message. He was courteous and priced well. In addition, he was able to fit me in quickly! Robert showed up on time and was very friendly. He was incredibly knowledgeable about all things pool related and can provide top to bottom services - from cool decking to equipment/service to remodels. One stop shopping is awesome!! We will definitely use him again and recommend you give The Pool Shack team a try! read more

Worst customer service of any business I've dealt with in the past 25 years here in Arizona. Owner refused to call and talk to me regarding a past repair they did to fix a leak, and it's leaking again. Previously he sent out a guy and two boys around 15 years old to replace the said in my filter. It has taken literally close to a month before he sent someone out to recheck the leak. The plumber he sent out said he doesn't have any DYE to check for leaks, but to contact the owner. The owner who says they are a FULL SERVICE POOL Company now says he will give me a web site to another pool company to do what he refuses to do. Previously the owner would not come out the first time unless I took down my YELP Reviews of their work.....I kid you not....There are better pool companies out there. Who actually speak to their customers and not text them all the time. read more

I was referred to this company by Leslie's Pool Service for an acid wash service et al. I called the Pool Shack and requested estimates for an acid wash and additional services. The male employee or perhaps the owner (gosh I hope not!) spoke very fast and rudely as if he had other things to do. When I attempted to clarify his information and ask for more in-depth questions, services and estimates , he would continually and rudely cut me off, not allow me to speak and continued speaking. The interruptions continued to occur several times. I finally interrupted him and asked if he would allow me to speak. He simply hung up on me. I believe I spoke 2 sentences prior to being intentionally disconnected. Leslie's should not jeopardize their own reputation on such a rude establishment. I do not recommend bothering with this company. Especially if you're a woman. I cant give them more than one star because (t)he(y) were not willing to provide any customer service, pertinent information and common courtesy about their services. read more

Terrible service! Hired them to fix a leak in my pool system, paid them $1500 and the pool still has a leak. My cool deck is torn up and I have called and texted and called with no reply. DO NOT use The Pool Shack read more

We had a great experience. Great communication every step of the way. The quote was accurate with no hidden surprises. They chipped out the plaster in one day without damaging any of the tiles, put in the mini pebble the next and filled it the next day. He was clear about chemical instruction. It looks beautiful and we are super happy with it. All the neighbors loved it too. He was the lowest price by far. read more

These guys know what they are doing! They are very professional, honest and fast at getting back to you. We have many mutual customers, and they all have wonderful things to say about Rob and his team. read more

We've been using them for two months now and very happy with them especially in comparison to previous pool company. They have been very honest with us which we didn't feel was case with other companies who kept nickel and diming. read more

I had Robert out last month to show me how to take apart and clean my cartridge filter. He was right on time and the price was right. I would recommend. read more

Rob was quick to respond, quick to come out and start the work, very communicative, and always completed the jobs on schedule. We had a pool filter issue and Rob's first suggestion to check the releases in the pool was spot on. Will absolutely use The Pool Shack again in the future. read more

Easy to get a quote, showed up on time, and did a good job

I was referred to The Pool Shack by a local pool store when my pool heater stopped working. Joe and Rob provided amazing service and support and made sure the equipment was back up and running. They even took additional time to teach me how my valves were set up and how to properly adjust each one. I appreciate the help and highly recommend them for anyone who needs pool work. read more

These guys are Fantastic. I have had Joe out to update my pump, filter, lights and some electric boxes. All was timely and fair. I would recommend these guys to anyone looking for an honorable and quality pool repair company. I have more to do but they will be the only company I call for this work. Thanks Joe and Pool Shack! read more

Came home to a leaking coupler on my salt cell and was referred to Rob by a local pool supply company. He was able to come out the very next morning and fixed the problem at a reasonable price. Great service! read more

My husband and I upgraded two years ago to a very high end salt water pool with lots of bells and whistles. Since then we have gone through COUNTLESS pool maintenance companies that have done more harm than good when cleaning the salt cell and filters...one even deleted all of the programming, requiring a rep from the manufacturer to come out and reprogram it. Today Joe, who was kind and respectful to us and our neighbors, came out and spent the time to thoroughly clean and service our pump and salt cell. We are thrilled with their service and will be using The Pool Shack for all of our pool maintenance needs. If you have to wait a little longer for them to arrive for a scheduled appointment...it is worth it. Its because Joe is taking the time at each appointment to make sure the job is done properly. There are not many capable folks who can work on Pentair equipment in the valley...and Pool Shack will not disappoint. read more

They responded to my request immediately. Came out the and repaired my pool pump within 24 hours. Excellent work at a very fair price. Would absolutely recommend!! read more

Rob, owner of the Pool Shack contacted me about making the problem right. I appreciated Rob reaching out and put together a solution to fix my pool problem. He has followed through, even coming over on a Sunday to talk with me. This action speak very positively and does show he cares about his customers. Thank you. read more