We have a 19000 gallon pool and we tried to get this pool clear. Had Cory and Brett come out and…read morelook at this and they diagnosed the issue right away. I thought it was going to be a singular issue and it turns out it was a few things that had been neglected since we purchased the house. They are super honest and will guide you through the process and letting you make the decision on how you would like to handle the problem. They constantly check back and visited several times to make sure things were going according to plan. They are relentless in making sure the end result met your expectations. It's very rare that you come across honest trades people but I would recommend them to anyone.

Cory & Brett and their team are experienced pros, but even better, tell you the truth like a close…read morefriend would. No BS, no selling. They talk to you like a doctor - asking questions to understand what you really have going on. They diagnosed our problem that caused ongoing algae problems this summer, and quickly did some repair and maintenance, including replacing the sand in our filter, and emptying, cleaning and refilling the pool. Gave me some great advice, as well. Great work, great guys, knowledgeable and fair price. We have an older (1977) 30K gallon pool with side spa, with two pumps, a bubbler and gas heat. Northeast Scottsdale.

Our pool pump started leaking fairly badly and Dan was able to come out quickly and fix it up. No…read moremore leak and saved us a bundle by not having to buy a brand new pump. Great price, will use again when needed.

Had several issues with my pool and spa filter. Dan was quick to give me a call and provide a date…read moreto come and survey the entire scope of work. Very polite and professional and was great a not only diagnosing the issues but also explaining them and providing honest suggestions on future maintenance tips. He provided a scope of work needed and was quick to order the necessary parts and returned to not only fix the issues but also did a few other maintenance items to ensure the whole system was back up and running, and pricing was very fair and the finished work looked great. As long as Dan is running this business I will absolutely be using him for any thing needed for my pool and referring him to anyone that needs an honest and skilled pool professional. Thank you again Dan!!!

Prompt, attentive and responsive to all my pool servicing and repair needs. Hire them with…read moreconfidence. A++

I hired this company for almost two years. They were great, until they completely screwed us over…read more My new tenants informed me that the pool had algae and was really dirty. I didn't understand why because we had weekly pool service. I reached out to try to understand what was going on. Tara (customer service contact) then told me that they had not been able to access my backyard due to the lock code changing. This conversation happened one day ago (Sept 21st). Our lock code changed in May! I went to my ring cameras and service had not been completed since September. Unfortunately, this was as far back as my ring camera allows me to see. Unfortunately, I can only prove that the service I was being billed for was not completed for 8 weeks. This probably went on for much longer. They claim to have sent me an email on Sept 19th (which at this point I don't even care to go find), but never picked up the phone to try to contact me or fix the issue. When I called to ask them to fix the issue, they tried to charge me for extra chemicals and the extra service to rebalance the pool. Charge me more for a service I had been billed for but had not been complete?!?! They said it was my fault for not informing them of the code. Yet, it was okay for them to keep showing up to a locked code week after week without picking up the phone to call me or text me. They said they had to pay their techs for each visit and that's why they would not grant me any service without additional payment. I also paid for filter cleaning service that the manager said had not been completed due to lack of access... again, there was no phone call for them to try to resolve the issue. Had I not reached out, they would have kept charging and just showing up to a locked gate. This is an awful business practice! They lose a customer over fixing a small issue. I would not recommend this service to out of state owners, STR owners or anyone who is not at the property daily to confirm service completion.

The owners of Pool Shack Robert (Joe) pressured me to pay in full prior to the completion of my…read more$4,000 plus final bill of additional work contracted. Unfortunately the Pool Shack owner was paid and you are reading the typical Phoenix contractor customer horror story because once my final PayPal payment went through, Pool Shack refused to stand by their work to leave the job site without setting up the new pump functioning or adding chemicals to our freshly filled pool water. Apparently Robert was upset because I didn't sign up for weekly pool service even though my request to try out their service prior to signing a year contract or by my final payment not completed in cash or by check as demanded. The owner claimed PayPal was not an option because they didn't have an account set up and instead insisted that I deliver a check or cash which wasn't possible since I was out of town however when I went to search on PayPal, I found the Pool Shack business account right away so I made my final payment out of trust and I was insured that the job was complete with the pool running with chemicals in full working order which it wasn't. Pool Shack took advantage of my trust for contracting more pool work and since the previous job was completed according to the work contracted, I had a comfort level that in my absence the pool would be in good standing upon my return. Pool shack knew the next weekly pool service wouldn't happen until a week from my payment but since this didn't happen the pool was found in dire straights which was discovered by our pool service with a total of 11 day's since new pool water was filled and after Pool Shack left the equipment powered off without chemicals. Needless to say and shown by my photo algae growth sets in quickly in triple digits with the above circumstances. Since extreme measures with shocking/pumping still didn't turn the situation around in time to prepare the home for vacation rental, we were forced to drain, acid wash and refill all over again. At the time I was too upset to write this honest review to warn other customers and I rely on real people sharing business reviews so I feel that this one is well overdue. Bottom line is that the owners of Pool Shack and their representatives aren't reputable nor do they run their business with integrity. This left me with an unfinished pool repair and much worse than the condition of the pool upon the start/completion of the job. The end result of the algae green pool completely negated the money spent on the freshly acid washed pool + fresh water fill by the men intentionally leaving the pool without a running pool pump or chemicals added upon leaving. I am a reasonable person with over 20 years of working with contractors and I would NOT recommend using Pool Shack for any pool repairs, electrical work or monthly pool service.

I hired the Pool Shack to turn my diving pool into a play pool and cover all of my concrete and…read morepool decking with travertine. They were the most expensive company that quoted out of 4 companies but I wasn't as concerned with price as I was quality and the timeliness of the project. I called Joe, one of the owners to go over the quote to understand the timeline of the project so I could make a decision on which contractor to choose. I asked Joe how long I could expect the project to take. He told me 5 days for the pool and 7-10 days for the travertine. I asked if there would be a gap between the two projects and he said not more than 3 days. I accepted with the expectation that they set that the project should be done in about 2 1/2 weeks. At 2 1/2 weeks my pool was still torn apart! I called Joe to discuss the situation and he blamed it on my husband that the pool was taking so long because he ordered a customer pool remodel, I reminded Joe that was what the bid was for and the bid was provided to me before he discussed the timeline and that the scope of work never changed so this was not my husbands that he couldn't blame it on my husband. He then went to blaming his subcontractors and that it was their fault because they weren't doing the job quick enough. Speaking of subcontractors - yeah, these guys never showed up when they were supposed, ever. It happened during the entire project, we would be told they would be out the next morning at 7, I would lock my dogs up and then be lucky if someone showed up at 3 pm if at all. The contractors would always say sorry, they were in Scottsdale or Cave Creek. I live in Glendale. I felt the entire time like their clients in the Scottsdale zipcodes were prioritized over us in Glendale. Once the pool was "done" I use this term losely because the pool is still not done 2 months later. The travertine contractors came out. Holy mess! They didn't protect anything I own and cut all of the travertine with a dry saw and then used a blower to blow it all over my yard, in my pool and in my neighbors yards. They didn't cover my thousands of dollars worth of outdoor furniture, didn't protect my artificial grass, didn't protect my gravel, in fact they dumped their waste buckets in my gravel and destroyed it. They delivered the wrong color travertine and tried to blame it on me. Seriously, I paid you as the contractor to deliver on what I purchased, it is not my fault that you ordered 7 pallets of the wrong color, didn't inspect your job and let your tile guy (who wasn't supposed to lay tile that day) start on the tile. A 10x10 section that they started by my backdoor had to be taken up and redone with the right color. They left the open pit of sand at my backdoor for over a week without covering it so my 3 dogs had no choice but to walk through sand to go in and out all day tracking sand all over my house. The owner had the audacity to say he'd done me a favor my not charging me to take up the wrong color becuse "I let his contractor put the wrong color down" Ummmm......if I wanted to GC this job myself I would have, and it would have been done right. On the initial visit the owner Joe told us that the travertine overlay was a thin vineer that wouldn't raise the concrete level more than 3/4 of an inch. This was very important to me because I did not want the level of my concrete raised 2-3 inches, this would leave an ugly exposed edge all around my patios and pool and would mean I would have to raise everything in my yard to match that level The travertine tiles themselves measure 1 ¼ inches thick, so ¾ is IMPOSSIBLE. I met with Rob and discussed this with him and he offered to put a tile edge around the 2-3" gap to give me at least a clean looking edge that I wouldn't see mortar oozing out. When it came time to deliver on that compromise and make up for the lie - THEY CHARGED ME AN ADDITIONAL 900.00! I was mortified and felt like I didn't have a choice, otherwise, I was going to look at this horrible 2-3" mortar gap all over my remodeled backyard that I just paid them almost $30,000.00 to do. I told him I would pay it but that I would be an incredibly unhappy client, he proceeded to charge me. I thought it was over, I was wrong. The mess they left - took my husband and me, 23 hours to clean up and pressure wash. the pool level dropped 3" over night. Oh my gosh! The owner Rob comes out to locate the leak and charges us 100.00 to locate. Says it is our pool skimmer MIP fitting. I pay 250.00 to dig it up and dry as a bone, Discovered that when their contractor moved the light they didn't use conduit to run the wire - I can't make this up - they used a SPLICED GARDEN HOSE AND RED DUCT TAPE instead of conduit so my pool has been leaking through there. They refuse to give me the pool I paid for and I have had to resort to the ROC and filing a lawsuit and/or insurance claim

Brilliant Pools maintains our pool at our Condo Complex in Phoenix, a small pool for a relatively…read moresmall condo complex. That said, I don't know if it is the lack of consideration and budget from the HOA or the lack of particular expertise and knowledge of the on-site technicians -- but our pool has gone from crystal clear blue to green algae bloom toxicity. The technicians have been asked on-site to scrub and vacuum - -and we were told, that's not my job. So I guess in our case, the pool is not quite so brilliant. Maricopa Environmental Services even came out and said that while the PH and chlorine are satisfactory, anyone could get sick or infected from the algae and mold that is not scrubbed. Hopefully they will do better or recommend to the HOA a better servicing. Aint NO ONE wanna get into that pool....look at the photos. Hopefully Brilliant Pools can help make our pool brilliant again. Help Us Brilliant Pools......

I am new to the Brilliant Pool Service system and I am very impressed!!! Last week I signed on and…read moreAustin came out and cleaned the pool and we went over a couple of existing issues. The pump had failed two weeks prior, and my replacement was still out on a scenic tour of Route 66. Austin notified the scheduling dept of the en route pump and they were ready to install it when it arrived. The pump arrived at 7pm last night and by 7 am today, Raymond had it installed, he replaced the water leveler and within 30 minutes the pool was up and running. Thank you Raymond !!! And Thank you Austin!!! My pool is looking good once again. So incredibly glad that I called. Two weeks into my contract and my pool has received professional care. Do I recommend Brilliant Pools???? You bet!!!!

They are currently my pool cleaners and have been unable to complete a pump filter repair in the…read morelast 5 weeks. I reached out multiple times and was promised it would be repaired in the next few days but I am still without a pool to use. It also doesn't help that a pool cleaner has been coming out weekly just for chemicals (pump doesn't work) and they are still charging me. Please note that after the first repair, the pool was worse as the oring was left out. Since that time it has been nothing but trouble. Plenty of other pool services out there to go to and I would recommend you use them.

Horrible customer service. Non responsive. Chose to fire us as a client after damaging our pool…read more(5k+ damage to coping and tile) instead of working to remediate. Offered ~$100 in incentive to make good on thousands in damage. DO NOT HIRE

Aurelio showed up early and immediately began evaluating my issue. There were a couple of different…read moreways to attack the problem and he chose the one that was the best value for me. I will use them again for sure!

These guys where very knowledgeable and friendly. Showed up on time with no upfront payment and…read moreoffered a good price to replace my pump. They took apart my pump and show me exactly what happened... it was fried!! Water got in and burnt out the drive! It's hard to find honest and these guys proved to be honest.... Give them a chance.

We started our service with Phoenix Pool Pro in March. Things didn't start out on a good foot…read morebecause the tech didn't show up on the day they were scheduled but we wrote this off as bad luck since they told us an emergency popped up and they sent someone out the next day. Our pool was blue but needed to be vacuumed and prepared for swimming after the winter. The technician told us we needed to buy a robotic vacuum and said the owner would let us know what model we should purchase. We never heard about the vacuum again. I showed the technician where our pole vacuum was along with the hose but they never vacuumed the pool despite there being significant detritus at the bottom of the pool from the winter. Over the period of the next few months the pool gradually got more cloudy and eventually turned pea green. We asked if there was anything we needed to be doing between services other than emptying the skimmer baskets and never got any response. We have a smart pool timer and we were never asked how many hours the pool pump was running for (12 hours) nor were we ever told what it should be set to. The owner told us we needed an algae treatment and said they would call the following Monday to discuss options. We never got a call about the algae treatment and the technician never came back. I called and left a voicemail asking what the status of our account was and for an explanation for the technician not showing up. The owner immediately sent a text message to my wife saying we probably needed to drain our pool. He told us he would get back to us soon but never called or texted again. The owner is no longer returning our calls or text messages. We are now looking for another company and our pool is disgusting.

My pool motor went out unexpectedly this last weekend, I called Jason in a panic knowing the green…read morepool was coming if this wasn't addressed soon. Jason let me know they are very busy it being the middle of the season (understand completely) but he would get someone out by Friday. To my surprise the technician showed up Tuesday. Savion came and installed the new motor and wouldn't leave until it was right even with all the problems my older pool system presents. Love this company, the prices are very reasonable and the technicians very knowledgeable and pleasant. This is my second time using this service for large pool repairs. Jason the owner hires really great dependable guys as I have never been disappointed. Thank you again Jason and Savion for being my heros.