After leaving a one star review for a no call, no show appointment, Jay reached out to say that he was indeed on the property at the appointed time. I checked my phone records and his number was on the call list at the appointment time. However, he did not leave a message. I did not recognize the number, so did not answer. Technology. Jay and I established the communication method for us should be text if no phone answer. Done. Easy peasy. I had the pleasure of meeting Jay today to give us an assessment and bid for the pool renovation. He was knowledgeable, informative and friendly. We will await the bid. I hope he wins! read more

Contracted Aqua Shine to maintain my pool in Paradise Valley . They have been great ! Eric maintains my pool and Spa in excellent condition thru the season and in the hot summer! They also maintain my equipment when required . Highly recommend! For service and value! read more

Efficient and thorough work. Very happy with services provided and always on time. Would definitely recommend.

I have been a customer of Aquashines's pool service for a very long time. They continuously give great service, always keep our regular schedule, have knowledgeable techs and are really thorough at cleaning and troubleshooting my pool. They can diagnosis and repair anything-especially tricky w a 30 yr old pool! George was here today and though new to the company was as good as Ive seen. I recommend this company without reservation. You won't be sorry! Annie read more

Aqua Shine has been our pool company for almost 3 years. I just spoke at length with Edward, our weekly guy, and he was very helpful. As a first time pool owner, it's been tricky to navigate the ins and outs on a regular basis and all of the maintenance guys we have had over the years have offered outstanding customer service in addition to being timely and consistent. Our pool and components are older so we probably have more troubles than someone with a newer pool. I highly recommend Aqua Shine for it's customer service, value, and quick responses to service requests. Keep it up! read more

We have been using AquaShine for the last year and a half. It's been hit or miss with their customer service and pool services. We've twice had our pool go green or create mold spores. The first time the technician didn't take the pool off service mode (pumps off) so it didn't circulate for almost a week before we noticed. They still had the thought to charge us for the follow up service and chemicals. Fine, I can deal with that but time around, our pool has created vast mold accumulation. It's been 6 days since our last service. Upon inspection of the equipment our salt cell was unplugged and our equipment left looking disheveled. I understand the pool technicians are under a time crunch and generally spend less than :10 on each property, but if you can't even leave the pool equipment running properly when you leave it's a moot point. When I've called to speak with the front office to notify them of either a green pool or mold, it's handled with zero urgency and met with, "we will get to it when we can. I'll create a service order." It is never met with empathy, urgency or care. They talk over you while trying to explain parts of the equipment were left unplugged. It is incredibly frustrating because we pay upwards of $150 a month for this kind of service. The pool technicians reference that things changed when the original business was sold and given to current management. I am beyond frustrated and feel like just another number. read more

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Aquashine has serviced our pools for about a year now and does a great job. They are on time and efficient

I can't stand this company.. I rent a home from First Key who employs Aqua Shine for their pools and the techs are horrible. First of all, "techs", it's so not necessary for 2 techs but if there are 2 techs, I can't imagine us having any problems, should be a breeze with two people.. but here's how our experience has been.. In the summer they turned out pool green, even though we told them ahead of time we were having guests (aka higher bather load), and side note, First Key wouldn't allow us to add any chems to the pool per our lease so we just had to let it sit... but back to Aqua Shine, they never brush our pool, the never add liquid chems, just throw in some chlorine tabs, and now that it's winter, they STILL don't do anything, they just empty the leaf bucket and when the leaf bucket broke they just tossed it to the side of our yard and didn't replace it or communicate anything to us about getting a new one. This ball fell in the pool literally 3wks ago and it's still there with all the dirt.. cool. You sure have pride in your company. Wishing I could go back to LovePoolCare or hell, even Poolman.. LovePoolCare truly loved caring for pools and at least Poolman acted like it lol read more

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I cannot emphasize enough what a wonderful experience we had with Aqua Shine handling our pool resurfacing in March 2021. BRANDON was amazing - I got texts nearly every day with progress reports and what to expect from his crews. I was never blind-sided with bad news and was able to prepare around the house for any impact (i.e. loud work days, dog/yard management). They did impeccable work and kept a clean work site. Our pool looks beautiful and I completely trust them to stand by their work. You can't go wrong with Aqua Shine! read more

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Tanner did a fantastic job repairing our heater wiring that the pack rats ate. He was thorough, courteous and did a super job of explaining our app so that we can use the pool efficiently. We highly recommend Aqua Shine Pools read more

Aqua Shine is a top notch company. I live in a townhouse community and Aqua Shine services our large community pool. They are highly reliable and their services are competitively priced. In addition, they have GREAT customer service. I highly recommend Aqua Shine! read more

Aqua shine is the most professional and reliable pool service in the valley. Every time they service the my pool I can count on a quality job. I'd recommend to anyone tired of their current pool company. read more

My current house came with a pool, so never having one before I had it checked out by the builder to make sure everything was okay then went to Angie's List to find a cleaner. Aqua Shine was running an annual deal and was rated highly, so I went with them. Service was great and they let me know my Salt System wasn't working, so they put in a chlorinating float. I bought a new salt cartridge and replaced it myself. For almost two years I asked them to turn on the Salt System as I wanted to try it, but my technician apparently didn't know how and never bothered to ask anyone, or didn't communicate my request to the office properly. I finally gave up and hired a new company - Rockman Pool - and the first time out they turned on the system. Look these guys are nice, do good work, and are reasonably priced so I'm not recommending you not use them. It's just that I got tired of asking for what was apparently a simple request and not getting it. read more

These guys are simply the best! They are extremely thorough and always have your best interest in mind. Ever since we hired them to take care of our pool, the water chemistry has been perfect and the pool is always immaculate. read more

A different pool service provider left a mess of recycled components to set my pool equipment up for total automation. Multiple other service providers refused to take on the job without replacing all of the equipment I was overcharged for. Brandon and his crew spent extra time troubleshooting my gear and got everything working to perfection within the timeframe they had promised. I give them the highest of recommendations. read more

So, if there were a 4.5 stars I would use it. NOBODY's perfect. I have a small apartment complex with a small pool and Aqua Shine was the service when I took over. I kept them on and I'm not sorry. I did a little pricing and they were the most reasonable. So, as far as cost goes, they were reasonable, last time I checked. Getting repair work done has been pretty reasonable and timely. I don't know if I overpaid for repairs and extra maintenance, but the pricing was reasonable - especially when convenience and timeliness are factored in. From time to time I have challenged the work done or service provided. I typically receive a phone call within 24 hours and we come to an amicable solution to the problem. They have never tried to talk their way out of responsibility and are always willing to work with me. Sometimes, I'm in the wrong because of a misunderstanding of the services agreed to. Even then, they've given me some sort of consideration for the inconvenience. Other times when I've asked about an equipment change they have looked and told me that it was unnecessary to make a change . . . saves me $$. Given the use of he pool (like non-existent) I sometime question the practicality of having a pool. But, it's there and it's a nice visual feature and Aqua Shine keeps it looking good. read more

Aqua Shine was able to come to the rescue when no other pool companies could. We needed an emergency service and they had a guy out the next day. Service was wonderful as well. I would highly recommend. read more

Great service and responsiveness. Tanner went out of his way to help us in a timely manner. He was just fantastic. Paige in the front office is always friendly and helpful! read more

The crew from Aquashine POOL service is as good as it gets. They are knowledgeable, organized and fair, and our pool always looks great. Most importantly when something does go wrong,they are very service oriented and customer- centric! They answer the phones consistently, return calls in a the same day, return emails within a few hours, and they do a great job of communicating in general. They always try to help, and They are short on excuses and big on getting it done! read more

This company and their team of professionals are truly some of the best in the business. Our year old pool was having issues maintaining chemicals. This was frustrating to me as my kids have extremely sensitive skin. Brandon went above and beyond to not only help fix the issue in the short term, (so we could enjoy our pool safely) but also spent several hours on the phone with Pentair. Brandon is so knowledgeable that he was able to correctly diagnose the problem and get the manufacture to replace it free of charge. They are reliable, affordable, and trustworthy.. and I'm grateful they were recommended to me. Our pool has never looked (or felt) better! read more

I would definitely recommend Aqua Shine to my friends and family, everyone there is always available and ready to help if I have a problem. They're extremely knowledgeable and fast to respond, something you definitely want with your pool service company! read more

I orginially contacted Aqua Shine in March 2013 for quotes on a remodel project which would eventually involve our pool bond beam and patio decking. Aqua Shine no pressure, honest approach to my needs was well received. Knowing there portion of our home remodel project was towards the end of the entire project. They welcomed me to call them when I was ready no matter when it was to happen. Fast forward to Dec2014, there was no question whom we are going to hire. Aqua Shine was the company I called to complete our task. They responded immediately with a welcoming approach and we moved forward as if time had stood still. The work has completed in a professional manner, with minimum debris. Job Foreman, Rich advise us of the time frame and confirmed the task as quoted is what we desired and was willing to make adjustments to meet our expectations. Which he did just that and on time. With any contractor situation it is imperative to get everything in writing before you start and make certain the smallest details are not left open for interpretation. Although easier said than done, Aqua shine was very accommodating with our concerns and offered immediate resolution. I would use them again and refer them as well. read more

Aquashine has serviced my pool since I moved to Phoenix. They have made repairs, done weekly maintenance ( thanks Andrew ! ), and converted the pool to a slat system. I always been satisfied with the service and pricing is fair. Every employee have been pleasant and competent. Happy to have Aquashine as my pool service company! read more

My grandmother has a pool that she struggles to maintain all on her own so I took it upon myself to find a reputable pool service company that I could trust to take care of her pool. I found Aqua Shine Pool Services through friends who ensured me that they were 100% trustworthy and very reasonably priced as well! Right off the bat I have nothing but good to say about them, they are always on time, very respectful of the fact that my grandmother lives alone, and send the same technician, rather than different people every time. The pool was in really bad shape when they began servicing it and in two weeks it was able to be swam in again. The have always maintained more than just the water condition too... If they notice leaks out of joints or caps on the pump they inspect it and either replace gaskets and o-rings or recommend service. I truly believe they know what they are doing and I have no doubts that they will continue to serve her honestly and thoroughly in the years to come! read more

So far, this company has been wonderful! Pool looks great, they are very responsive, and always inform you about any changes in schedule, etc. They have also been very considerate about running the pump at the "least expensive" electricity times. One thing I have really appreciated is the total absence of trying to sell any products...in fact, Brandon was perfectly honest in explaining the options to me, and he absolutely left any decisions up to me. He, and his office are readily available and always call right back. I would absolutely recommend them! read more

Found them through Angie's List and have been SO INCREDIBLY happy with their service. They are more expensive than the last three services I have used, which is the only reason they don't have a fifth star, but my pool has NEVER looked cleaner, and the online updates/billing are super great. read more

This is a wonderful company. They provide exceptional service and will promptly accommodate for all your needs, are respectful of your privacy, and are flexible when scheduling monthly service. They provide an electronic report following each service so you can see a record of the time and duration of services as well as the details of services provided. They are a fair company and will discuss all available options with you if you need additional maintenance or equipment. When our pool pump failed, they were available to install a new one immediately (we previously used chlorine, but requested salt water) and made this happen within days. Prior to the new pool pump, if we ever had issues with the old one, Brandon was always available to assist us promptly. I would recommend this company without reservation to anyone! read more

Really excellent repair service! Brandon came out and started with the easiest solution to my issue first. When that didn't work he did not charge me for the labor or parts utilized to make the repair that did not end up fixing my problem. When he did end up fixing the issue a very ahort while later the price was very reasonable and he even vacuumed the pool when he was done. I will be calling them back with any issues I have! read more

Terrible service.. Have tried different technicians, attempted to communicate with Brandon to improve the situation -- but they simply throw chemicals in and go. Poor service, they don't vacuum or even sweep most weeks and are charging $60 expedite fee to fix a valve that was approved 3 weeks ago, this will be our last month of service. Stay away!!! read more

Great and dependable service. Affordable pricing. Pool has never looked better! Jeremy fixed our pump at a quote less than most the competition. We now use them as our weekly pool service. Kids are thrilled (almost as excited as the parents are) that the pool is always clean! read more

Our home has some very sophisticated (or complicated, depending on how you look at it) plumbing for the 15 yr. old pool, waterfall and hot tub. 1. The pool and/or hot tub can be heated. 2. 4' vertical drop waterfall can be set at 3 different flow volumes. 3. A fountain in the hot tub, for when it's not being heated 4. Variable speed motor 5. D.E. filter 6. Auto-fill valve 7. 400K BTU electronic ignition gas furnace, etc. It's quite the set-up. There's so many different valves, that only now, after 15 years of ownership, I'm finally starting to learn how the plumbing operates! We hired Aqua Shine to take over pool service a year ago because my husband can no longer physically do it himself. They've been totally dependable (shown up every week as scheduled for service) and their price is the most competitive we found. This past weekend, we had a horrific dust storm while I was away. It made the pool a mess. An Open House was scheduled for the next day PLUS a very likely buyer was already discussing an offer for the house. PANIC! My pool HAD to be sparkling clear. Within 12 hours of my call, Aqua Shine was here manually vacuuming the pool, adjusting the valves for rapid clean-up and adding chemicals. Yes, there was a service charge, but it was a fair price. When the first guests arrived, 5 hours later, the water was sparkling clear again. I can't say for sure, but I don't think other pool service companies would've rescued me like that... Also, we had an earlier problem with the pool plumbing leaking. Aqua Shine took complete ownership of the extensive problem, and we were really pleased with the final outcome. When I sell my house, the new owners will be getting the strongest recommendation possible to continue using Aqua Shine for pool service. They're just really, really good, and companies like this deserve to be rewarded with continued business. FULL DISCLOSURE: I had sent a very appreciative "Thank You" to the co. re: their recent service. In response, they acknowledged and offered a $25 credit to my account if I would write a Yelp review. So yes, I'm being compensated for writing this, but the $25 offer came AFTER I'd already expressed genuine appreciation. read more

I've been with Aquashine for about three months now. When I transitioned from my previous provider, my pool had been green for weeks and they were able to get it back to crystal clear very quickly. They send me weekly reports of the pool analysis which are very helpful. I've had a couple problems with my filtration system and they were able to get someone out to fix it within a few days. While pool repairs can get pretty expensive, they've been very good at explaining what needs to be done without pressuring me and I've been able to balance getting some things done myself and using them for others. Overall, I like the transparency and clear communications. read more

I've been a customer of Aquashine Pools for many years (possibly 10?), but regrettably, I can no longer recommend this company - stay away! They have been trying to sell me a $500 "walk around" pool cleaner for months - even though my pool has an in-ground cleaning system. They tell me I need this because my system isn't working as efficiently as it should. I told them they just needed to service the pool as agreed, and vacuum it (it had not been vacuumed in 6 weeks-this was in November). Their response was to state that if I want it vacuumed every week, they would change me $20/mo more - AND, they upped my monthly fee besides. NO, I don't want it vacuumed every week, I just want them to honor the contract (vacuum once a month or as needed). The dirt isn't terrible - it just needs vacuuming - and it's been in roughly the same shape for weeks - how do they know it's not working efficiently in comparison, if they never vacuum it? Ever since, they have been going to great lengths to NOT vacuum the pool-it's been another 5 weeks since all of our conversations - so, at this point, they have not vacuumed my pool in 11 weeks (again, today - no vacuum during service) - just imagine what any pool would look like if not vacuumed for 3 months. It's bizarre, and does appear that they are intentionally not vacuuming. I'm the opposite of a "high-maintenance" customer, and find this whole thing absolutely perplexing. Going over all weekly service emails in 2018, this company vacuumed my pool 5 times in 12 months! What kind of customer service is that, especially considering I'm a ten year loyal customer? There are countless pool service companies in this town - I wholeheartedly suggest you do not choose Aquashine. read more

Great company. Peter is a great technician. He keeps our pool looking great all the tine, especially during the monsoon season

This service is for a rental home that I own so I need to have a responsive maintenance company.  Whenever I have called they have been professional and attentive to my questions.  We also receive emails every week with updates about the pool.  The level of cleaning/maintenance is better than my previous pool cleaners.  When the service first started, my tenants notified me that the pool was being cleaned very well and that they were happy we switched to aquashine.  They have been consistent and we no longer have any concerns over the pool. read more

We hired Aqua Shine to acid wash, clean and replace some pool tiles, replace a pool filter, repair spa heater. The job cost over $5,000 and drug out over 4 months and still wasn't right. Horrible follow up and we spent a lot of time waiting for workers who never showed up and never called to let you know they aren't able to make it. They didn't caulk the tiles correctly so and they are beginning to fall out, there is also a big ring (stain) at the deep end of the pool where they left water sitting after they acid washed and didn't fill it up promptly. Very disappointed. The worst part, I don't even want them to come back out to fix...too much hassle. read more

I was referred to Aqua Shine by a co-worker. I had some major issues with my pool. So much so that my last pool company stopped coming and went dark when I tried to get them to help. That reminds me, I need to leave them a review too. It won't be positive. My experience with Aqua Shine is exactly what any customer would ever want to experience. I dealt with several people at different stages of the project and each one was fantastic. They were quick in getting back to me. I also had issues going on that were not in the scope of Aqua Shines expertise. No worries, Brandon, the owner, gave me solid referrals for what I needed. The referrals were fantastic as well. I have now hired Aqua Shine as my pool company and I see them once a week, keeping my pool (and fountain) sparkling. Great company, great people, they do what they say. Please try them if you need assistance with your pool. read more

Aqua Shine has serviced our pool for 4 years and has done a very good job. The staff is friendly and knowledgeable and has done a good job keeping our pool pristine. I am only giving it a 4 because they seem to have issues with their accounting but they eventually get it straightened out. read more

THE BEST POOL SERVICE EVER. Run by a family and super responsible, nice people. I've had the same guy, Jeremy for a while and Tanner before that, both incredibly responsible. AWESOME place and number one on Angie's list, don't know why everyone didn't get them 5 stars, they are awesome! read more

Aqua Shine's customer service is unparalleled. They are always responsive and explain everything thoroughly. Every tech I've met is delightful and courteous. I would recommend them to anyone. read more