1. Aqua Shine Pool Services

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Phoenix, AZ

Aqua Shine Pool Services

4.2 (52 reviews)
Closed • 7:00 am - 3:00 pm

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Services - Aqua Shine Pool Services

Pool installation

Pool remodeling

Aqua Shine Pool Services Photos

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Recommended Reviews - Aqua Shine Pool Services

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We have been using AquaShine for the last year and a half. It's been hit or miss with their customer service and pool services. We've twice had our pool go green or create mold spores. The first time the technician didn't take the pool off service mode (pumps off) so it didn't circulate for almost a week before we noticed. They still had the thought to charge us for the follow up service and chemicals. Fine, I can deal with that but time around, our pool has created vast mold accumulation. It's been 6 days since our last service. Upon inspection of the equipment our salt cell was unplugged and our equipment left looking disheveled. I understand the pool technicians are under a time crunch and generally spend less than :10 on each property, but if you can't even leave the pool equipment running properly when you leave it's a moot point. When I've called to speak with the front office to notify them of either a green pool or mold, it's handled with zero urgency and met with, "we will get to it when we can. I'll create a service order." It is never met with empathy, urgency or care. They talk over you while trying to explain parts of the equipment were left unplugged. It is incredibly frustrating because we pay upwards of $150 a month for this kind of service. The pool technicians reference that things changed when the original business was sold and given to current management. I am beyond frustrated and feel like just another number.

Closer view of ball and dirt
Beth L.

I can't stand this company.. I rent a home from First Key who employs Aqua Shine for their pools and the techs are horrible. First of all, "techs", it's so not necessary for 2 techs but if there are 2 techs, I can't imagine us having any problems, should be a breeze with two people.. but here's how our experience has been.. In the summer they turned out pool green, even though we told them ahead of time we were having guests (aka higher bather load), and side note, First Key wouldn't allow us to add any chems to the pool per our lease so we just had to let it sit... but back to Aqua Shine, they never brush our pool, the never add liquid chems, just throw in some chlorine tabs, and now that it's winter, they STILL don't do anything, they just empty the leaf bucket and when the leaf bucket broke they just tossed it to the side of our yard and didn't replace it or communicate anything to us about getting a new one. This ball fell in the pool literally 3wks ago and it's still there with all the dirt.. cool. You sure have pride in your company. Wishing I could go back to LovePoolCare or hell, even Poolman.. LovePoolCare truly loved caring for pools and at least Poolman acted like it lol

Aqua Shine ground down all the pebble that was above the surface and replaced it with flagstone that amazingly matches our current decking

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13 years ago

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12 years ago

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11 years ago

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10 years ago

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Shawn M.

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10 years ago

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11 years ago

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13 years ago

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11 years ago

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12 years ago

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Shawn M.

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11 years ago

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10 years ago

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15 years ago

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Shawn M.

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Ask the Community - Aqua Shine Pool Services

Review Highlights - Aqua Shine Pool Services

“Prior to the new pool pump, if we ever had issues with the old one, Brandon was always available to assist us promptly.”

Mentioned in 13 reviews

Read more highlights

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Island Life Pools & Spas

Island Life Pools & Spas

(170 reviews)

The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

Completely left me hanging, told me someone would be out for a repair, no one showed up. Didn't…read moreeven let me know someone would not be coming out and completely ignored text messages when I reached out for updates. Terrible communication, completely unreliable. There are hundreds of pool companies. Don't waste your time with this one.

Amergency Services

Amergency Services

(33 reviews)

After another pool company incorrectly refinished my pool by cementing in my In-floor cleaning…read moresystem pop-ups while changing the PebbleTec and never came out to fix their mistake, Nick came out and immediately when I called and saved the day! It was extremely difficult work to chisel out and remove my pop-ups (which were cemented in by the other company) and took 5 visits to completely fix all 19 pop-ups, but Nick had a great attitude and ensured me that he will get my pop-ups working correctly again. I honestly thought that it was hopeless to even try to get the pop-ups working correctly again but Nick pleasantly surprised me. The work was completed without disturbing the new PebbleTec finish. He never gave up on my pool and always seemed very happy to help with pride for his work. He treated my pool with professionalism and competence as if he was working on his own pool. I was referred to Amergency Services from my Mom since Nick is her pool guy and she was very happy with his weekly pool maintenance. A month later I was having problems with my sand filter and once again Nick came out immediately to fix the problem and was extremely knowledgeable and is reasonably priced. If anything happens to my pool or equipment, Nick will be the first person that I will contact for repair!

Nick has a wealth of knowledge on pool pumps and all things maintenance as well as chemical…read moreknowledge, and he's happy to share what he knows with the pool owner so they can maintain their pool to their best ability. His prices are competitive with no unnecessary gouging. Can't say enough good things about Amergency Services.

Aqua Shine Pool Services - poolcleaners - Updated November 2026

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