I had a small job to fix some pool tiles that had come off. These guys were the only one I could find to do the job. Everyone else told me the job was to small. I called and spoke with Brian, who set up a day to come out and look at the job. Was on time and showed up on the day he said he would. Gave me a quote and put me on the schedule to get fixed. They actually moved my up by a week because they time to fit me in. Pool tile was fixed on Friday 9-1-23 and Sunday we were using out pool again. Great to work with and I highly recommended giving them your business! read more

I contacted several pool companies to replace my 15 year old pool equipment. Only one company returned my calls. I met with Bryce from AZ MIRAGE pool company. An estimate was given to me and I was pleased. I changed pool service companies as I found the prior company was not communicating and at times didn't know what they were doing. All the employees have been wonderful to work with. They are responsive, they communicate, they are thorough and knowledgeable. I am very pleased I changed as they are still trying to correct bad service. You pay a little more, but it is worth it. I have found them to be responsive, knowledgeable, and professional. read more

Very knowledgeable, timely and friendly service. Will definitely continue using Arizona Mirage Pool Service.

I had pool drained and acid wash done to pebble tech pool. Pool looks great good as new tile edge was cleaned also. Very happy with results highly recommended. Bob N. Mesa read more

These guys go above and beyond. Hard working, solid explanations and concerned with customer satisfaction. Wade Sr. And Wade. Jr. Couldn't have done a better job! We will always use them for our pool maintenance. read more

Fantastic company to work with - we didn't know what was wrong with our pool pump and they quickly responded and were able to send someone to our house within a couple days. They identified the issue, ordered the part and came back to install within a week of us reaching out -- and fixed another issue once they had the pump opened up. Their team is full of rockstars! read more

I have used Arizona Mirage in the past to do repair work on my pool pump and it was time to replace the entire pool pump system. They were professional and pleasant which made this process comfortable and clear to understand what they will be doing. I really liked that they showed up on schedule and took the time to explain what was done and even came back the next day to fix another issue. I highly recommend Arizona Mirage to anyone that needs pool service or repairs! read more

Outstanding pool service and repair business. They've managed my pool for the past two years and have kept my pool balanced, and crystal clear. Besides their weekly maintenance visits, they've also diagnosed operating issues that they've been able to address. All performed professionally, timely, and cost effectively. read more

My weekly pool guy that I've had for 20 years uses Arizona Mirage Pools for subcontracting out major equipment services, like adding a pool heater. I did just that about 2.5 years ago. I purchased a Hayward Heat Pump with the Automation System and Arizona Mirage Pools has been great with the install, maintenance and troubleshooting. In fact, most recently I had an issue that was "out of warranty" and they were able to get a Hayward representative to my house with Arizona Mirage's Technician. They both did troubleshooting, fixed the issue, and Hayward took care of the bill as if it was "on warranty" still. I'm super impressed with Arizona Mirage's customer service and their technicians' capabilities. I'd highly recommend them for major services and for routine weekly pool maintenance. I just am too loyal to leave my pool guy of 20+ years. But, I'm glad he uses them for major services and equipment upgrades. read more

I gave Arizona Mirage Pool Service 1 star because Brian showed up to take a look at my pool within the time frame he said he would. Other than that it was a total waste of my time contacting this company. It's been a week and still no quote. I mean, it can't be that hard to give one can it? I shouldnt be that surprised. 3.5 stars out of 5 isn't all that great. And the most recent review was 6 mos ago and that was 1 star as well. The others are all 1 yr or older. Anyway, just trying to do my part to help pool owners not make the mistake I made. Update: Yes, they did reach out to me...a week later after I posted my review and then asked me to remove it. Brent and I had exchanged emails twice before so Brians excuse that they didn't have the right email is just that...an attempt to find an excuse for poor customer service. I asked for a simple quote for tile cleaning and never got it. read more

BEWARE!!! Due to poor pressure on my filter (cartridge based) I was told I needed to re-plumb top/front filtration. I agreed, had the work done and the problem was not resolved. I sent multiple emails requesting a call back or for a tech to come back out as there was still an issue with my pool. Instead of a call back I started receiving invoices for the re-plumb job. I assumed this was an error as I had clearly communicated that there were still concerns regarding the pool. Again I was emailed the invoice so I called and got someone on the phone (Garrett - same person I was emailing) and explained AGAIN that the job isn't finished and that I was very disappointed. No apology was offered nor was there any attempt to schedule a tech to come out. Out of frustration I paid the invoice (I wish I hadn't) and told Garrett that I would look else where to solve the pool issues. So GLAD he didn't handle my decision to take my business elsewhere with any type of professionalism or have any desire to retain my business which is strange because I have never complained or questioned the work done by Arizona Mirage Mirage. Luckily for me, I contacted Steve at McCools Pools. He told me he had a tech in the area and he could swing by TODAY! I was amazed. The tech was at my door 20 minutes after I placed my call to McCools Pools. He looked at my pool and within a couple of minutes identified the problem. The door to my skimmer was shot. As you can see by pics below the door is missing it's floatation device as well as a rubber stopper on the end of the door. This was limiting water flow and causing the issues. The tech from McCools Pools said this should have been diagnosed immediately as the door was in horrible condition and should be inspected regularly. He replaced the door and now my pool is running perfectly. Lastly I realize that if people share a problem and offer no solution it sounds like complaining (which I am not doing) so I offer this, if you decide to use Arizona Mirage do yourself a favor and get a second opinion on what they quote you otherwise you could end up re-plumbing a section of your pool instead of just replacing a single part for a few dollars. read more

Arizona Mirage Pool Services - Pool Cleaners Near Me - Surprise, Arizona

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I have spent several weeks contacting pool companies to try to get my DE filter cleaned. Some companies responded that they didn't have availability, some ignored me, and some flat out rejected the job for some reason. I contacted Arizona Mirage Pool Service and got a response yesterday, scheduled for today and boom, it's all done. The tech was super friendly and very prompt, pricing is very reasonable and best of all... no mess was left! Great experience and will be using them for all of my pool needs read more

Fantastic pool company, very reliable and they do amazing work. They provide weekly emails of the pools they clean for us with photos. A++

We have been having trouble with algae this month, so they sent out Bryce to assess the situation. He did an excellent job cleaning the pool, but more importantly, communicating what the issue could be and what chemicals he added. I was starting to get frustrated, but I feel more confident that the issue is resolved now. He is a great asset to this company. read more

Very happy with Arizona Mirage Pool Service! Affordable & quality service, and easy to work with!

August 30 2021 a new pool pump motor was installed by them at a cost of $583.00. August 30, 2022 it had electrical sparks and quit. I called and the office sent a technician to take pictures and they sent me an invoice for about $1100. I asked tech about warranty and he said ask office... the additional $$ was an estimate for regular filter cleaning. So the owner sends me copies of emails she's sent to the motors vendor. My pool is now green, not working and this has been since Sept 1 picture shoot. They also replace a timer that's now inoperable. Mess with these people at your own risk. They boast about using brand new parts but don't stand by their products or word. I got excellent service as long as I was paying. Their office manager Garrison told me they were going to get paid regardless if the warranty company paid them or I did. Good luck! read more

Arizona Mirage LLC Is great. We were in need for a company that is dedicated to service their clients needs. We have an EcoSmarte filter system that works off a computer. "Automated Digital Programmable Pool System Pool System w/ CO2 Ph Control". Arizona Mirage LLC Is great. We were in need for a company that is dedicated to service their clients needs. We have an EcoSmarte filter system that works off a computer. This is now a chemical free system without salt either. Arizona Mirage took the challenge to learn something new for the future of there company and they did just that. EcoSmarte gave the support to Arizona Mirage and guided them to set up the system. Our system and pool is now on the right track. Thanks to Adam Barnes and Vance the service tech. Thanks for having an open business mind to learn something new to service your clients. Keep up the great work. Our system and pool is now on the right track. Thanks to Adam Barnes and Vance the service tech. Thanks for having an open business mind to learn something new to service your clients. Keep up the great work. read more

Arizona Mirage Pool Services - Our clean Pool! Thanks to Arizona Mirage Pool Service - Pool Cleaners Near Me - Surprise, Arizona

Bryce has been excellent to work with. He can trouble shoot any issues and has done so several times. I like to understand how all the equipment works, and he will take the time to explain the processes so I can do things myself if I want to. I trust the service and repairs they provide. They don't upsell or try to get you to buy things you don't need either. Thanks! read more

We used Arizona Mirage Pool Service for almost 3 years and over the course of time have had several issues from billing, servicing and today's lack of professionalism by owner Brian. Recent issue; chlorine tabs were added today when floater already had them (they cant seem to get this right) & account clearly indicates that the customer provides. Due to the change in service (chemicals no longer included w/service) and Brian laughing at me (totally unprofessional), I cancelled my service! Concerns as a customer are not a laughing matter and word of mouth is GOLD. A simple, " Thank you for sharing your concern and we understand" would have been a better response. I do NOT recommend this company, they have a whole lot of room for improvement, starting with professionalism! read more

No service after the sale....really?? Bought and had installed a nearly $2000 pool pump from Arizona Mirage. Short story, $2000 too much! There are zero services after the sale unless you pay an additional $95 fee, no matter if they are literally right next door and you had spent thousands with their company within weeks. I declined their services. And, I have waited over a week to write this review. And realize no matter how much time I wait, it won't help. I'm now obligated to share my experience with others, ahead of time, to NOT work with Arizona Mirage. read more

First of all this company over charges. I have the same size pool or maybe smaller than another customer of theirs, less foliage around the pool and this company was charging me more $ for no good reason. When I emailed and asked why, the CFO Susan never bothered to follow up with me. Strike one. Then over the 3 day weekend (spent IN THE POOL) I expected them to show up to do our service later in the week since the holiday fell on our service day, Monday. When I called the office, the receptionist (family I'm sure) was condescending and rude..... Wouldn't let me finish speaking...Said I needed to speak to Susan(repeatedly). Strike two. Later got this equally rude unprofessional email from Susan..."I am sorry that you feel that our technicians need to work on a holiday. They too deserve a day off once in a while. We service the fifth week in the month (when they occur) free of charge so that we can allow our service technicians to also enjoy time with their family." Strike 3 What the actual......$&@! I never said I expected her techs to work on a holiday but I do expect my pool to be serviced later in the week. Also note there are 4 Monday's in May, one of which they informed me they were skipping after I'd paid in full at the beginning of the month. So that left me with 3 services for May???? Not 5. Not 4. Just 3! Seriously? At this point I've barley been a customer for a entire month yet I've already PAID for a full month and a half! And this is the response I get? WOW. Susan claims a one week refund is in the works...her lack of follow through doesn't give me much faith. I will update in a few days if I don't see a refund. Needless to say I FIRED this company. There are too many other pool services to settle for over priced crap service. We had someone else out same day. Better pricing and way better customer service. I also spoke to no less than 5 other companies ALL who said they would never just skip an entire week due to a holiday, especially in this heat. The take away is you can get better service for your money elsewhere. I would not recommend. Update-refund received read more

I am amazed how a business can go so quickly from good to bad. Last year the pricing was fair, service was prompt and the work was done right the first time. The new manager has focused more on granting herself undeserved job titles than getting the job done. An appointment now means go home at wait. When the technician finally shows up, applaud. It took four tries and I had to endure indignant technicians to get the job partially done. True to form, I was promised an email receipt and after 5 days, Amateur's Arizona Pool Service has failed to deliver. They should change their slogan to, "If the service is good, it's a Mirage!" I won't be using their "service" in the future. read more

I really can't say enough good things ya about this company, we lived in a rental house and tried to Lee up with the pool for quite a while because we just expected pool service to be expensive. Boy were we wrong in all aspects. Haha. I decided I was done with a green pool all the time and made the call. Garrett serviced our pool almost the entire time. He was always on time and did an excellent job. My most favorite part of the job was the email after with a picture and summary of the job. They had several options and all were extremely affordable! They also worked with our landlord company directly which made my life SO. MUCH. EASIER! We moved out of state but I've recommended them to friends! read more

I have had a pool for 5 years and had 7 pool guys since. They usually do a good job for the first couple of weeks then stop just long enough to toss in some chlorine pucks! These guys have been fantastic! Always the same pool tech, always the COMPLETE service! My pool has not been this clear for a long time. They actually check the chemicals, empty the skimmer, brush the sides and inspect the equipment EVERY time! And if necessary they vacuum the pool! Not only that, but they email a report after every service with a picture of the pool and a GPS time stamp. I don't even think about my pool maintence anymore. If you are not happy with your pool service or are tired of doing it yourself, call these guys now. You won't be sorry! read more

Arizona Mirage Pool Services - Pool Cleaners Near Me - Surprise, Arizona

I've had Arizona Mirage Pool clean and service my pool for 8+ years. They are amazing and very knowledgeable. Anytime I call with a problem, they a great it getting right to my problem. Susan, Brian, Bryce, Adam and Jeff are awesome to work with. read more

We absolutely love this pool service company. Brent our pool guy is amazing with the dogs and the pool always sparkles. We highly recommend them . read more

These guys are excellent. Timely, cost effective, honest and reliable. Don't do it yourself - hire this company and just enjoy your pool. Its well worth it. I just wish I had found them years ago. They send out maintenance reports of what they did to the pool that day that details PH levels, PSA (pressure readings), Chlorine levels and they take pictures of the pool especially if something needs attention. What a great service. Very personal but professional. I ask questions about the reports and I get answers that day. If it wasn't for Arizona Mirage Pool Service I would have back filled that pool already. read more

I gave this company 3 account 1 pool servicing is good 2 not happy 1 of the pool turned green while they are servicing the pool weekly. From the first week I disclosed my concerns and not satisfied from service but I've been told rain, storm, dust causes to my pool not been cleaned. And 5/22/2017 one of my pool officially green and I've been asked to pay the service fee and if I want my pool clear I should pay another $500-$600. I told them I was not happy 2 of 3 pool services and stop servicing 2 pools but keep the one in happy and not charge me for it but they said no they did their job and I should pay. read more

Just recently started working with this company on a pool of a house I inherited. They have been wonderful. Not only have they taken care of every issue but they have gone above and beyond to make sure that issues were solved quickly and at a fair price. Highly recommend them!! read more

We really can not say enough about these guys! Brian, Sue and Bryce are so helpful and knowledgable. We were totally screwed by the last guy and that was after 3 other guys miserably failed as well! These guys stepped up and made us believe in pool service again! They say they will be here, they are,; they say they will fix it, they do! This is our 2nd home and we absolutely need to trust our service people and these guys have us as long as we own this house! Keep up the awesome work guys! Thanks for the good work! read more

Hayward Pools referred me to this company for warranty work. No one came to do an initial inspection just spoke with me on the phone and ordered the replacement part which took two weeks to come in. The tech finally came but did not replace the part. He stated my system was dirty. However I have regular pool service by a reputable company. Instead he charged me an $89 service call charge but did nothing. I emailed Adam who responded once. When I emailed back with some follow up questions he just refused to even respond. As far as he was concerned he was right and I was wrong so why even acknowledge the customer. Since then my system failed again and I found a reputable pool company to do the warranty work. However still out the $89 from AZ Mirage's failed attempt. read more

I am a Realtor her selling a house for a client and Susan at Arizona Mirage Pool has gone above and beyond for me through the closing process to make sure the pool is in perfect working order through our inspection period. Thank you Susan so much for helping me I will always recommend your services! Thank you again! read more

AZ Mirage has been servicing our pool for the last three months and so far everything has been great. Nice pool techs and leave my pool nice. Fair prices and responsive to request I have had for my pool. read more

I hired Arizona Mirage for weekly pool maintenance. The deal was that I needed to supply the chlorine so I bought enough to last through the year. I watched the service tech take the tabs and put them in his container. I called the office and spoke with an owner and they spoke with the service tech and he admitted to taking 2 tabs. I was told he put 2 tabs he had in his container in the chlorine container, then put 2 tabs of my tabs in his container. I requested a different tech since I did not trust the current tech and was told he is the one that works in this area and the company would not replace him. I went to Leslie's pool supply and had the water tested. There are a couple of items that needed attention so I tried to share this information with the tech and he told me that he didn't test the water given to Leslies so he didn't trust the results. Do yourself a favor and do not hire this company. read more

We used this company to do a drain and fill and fix a couple things on our pool before we moved into our new home. They were recommended to us and we figured they would be a good service. We were very disappointed with the service and lack of communication. They take a while to respond to emails and don't seem to have a process for communicating. The first day, the work done draining and fixing the pool was ok, that Tech knew his business and did his job. It went downhill from there when they came back after the pool was filled. It's possible our expectations were higher than what they are capable of delivering but I don't think so. I expected a nice clean pool that was ready to swim in once the chemicals were settled. Well, the pool looked worse after the refill than it did before they drained it. Apparently, cleaning the pool wasn't in scope in their opinion and even after the owner called me and told me she would send out the tech again to clean it, the guy called and had zero interest in coming back out to do the job right. So we did the cleaning ourselves which wasn't what we expected to have to do for the money we paid. With all the pool services to choose from out there, I wouldn't recommend this one. read more

Always excellent service! Our pool has never looked so clear no matter how hard we tried to keep it clean. I completely trust Brian and Susan (the owners) and the technicians that visit out property are courteous, professional and definitely spend more time and care cleaning our pool each week than any other company we have used. read more

Great service. Prompt and fixed the problem. Will continue to use them in the future. Called them this morning with and told them the problem and they were here within the hour. Great job and thank you. read more

Excellent customer service and does quality work on your pool. I would recommend Brian and Sue to anyone looking for a reputable pool company. read more

This company is despicable. While we were away for several months we depended on Arizona Mirage to take care of our pool so that our daughter would be able to enjoy it. She had told us the pool was cloudy and dirty looking, which we then told Arizona Mirage and they never addressed it until we came back into town. We were then charged for the pool to be drained and then filled as this was the only way to address the chemical imbalance. We were then asked if we wanted the pool filters cleaned, which we declined since we have always done it ourselves. When my husband cleaned the filters and resecured the cover, he noticed the gasket was stretched. The filter cover then exploded hit him in the head and cleared the fence, causing an emergency visit with 19 stitches, and later, a procedure to evacuate some fluid on his brain caused by the explosion. They are not taking any responsibility and are extremely defensive when approached about the technician opening the pool filter. How could they know the pool filter needed to be cleaned without having opened the cover? Rest assured we will never do business with them nor will anyone we know with a pool. read more

Finding a professional Pool company in the west valley proved to be quite the task. We needed some repairs to a leaking filtration system and most pool companies wouldn't even return our phone calls. Some called back but would charge us a service charge just to come out and quote the work that needed to be done. ONLY one company came out and quoted the work at no charge to us. Then when the landlord chose to use another company to make the repairs and the repairs failed ONLY one company would come out to access the problem. That company is Arizona Mirage. I would ask anybody looking for a first class, professional pool service company to give Arizona Mirage a call. This is the BEST service I have received from any service based company since moving to the valley six years ago. read more