Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

We recently completed a pool project with Thunderbird Pools (April 2026), and had a very positive…read moreexperience and are extremely happy with the final result. We interviewed 10 different pool companies before making our decision, and Thunderbird Pools ultimately delivered exactly what we were looking for on time, and on budget! The design process was outstanding from the very beginning. Jeff Hyler (our designer) was incredibly knowledgeable, creative, and professional. During the very first onsite visit, he measured the space and produced an initial design complete with pricing and visual renderings. That immediate concept helped us clearly understand what was possible within our budget and set Thunderbird apart from every other company we interviewed. None of the other vendors offered anything close to the same level of interactive design capability or onsite visualization tools, and it made an excellent first impression. After comparing proposals from multiple pool builders, including pricing, pool size, and features, we ultimately chose Thunderbird Pools because of the quality of the design process, our confidence in the team, the professionalism of the company and staff, and the overall value offered. The showroom in Surprise offered various color options and the designer Jeff was extremely helpful in making selections! Before construction and permitting began, communication was excellent. Once the project started, Joe Hernandez was onsite regularly and did an exceptional job overseeing the subcontractors and maintaining quality control. His experience was obvious, and he consistently paid attention to details, communicated expectations clearly, and kept the project moving efficiently. We always felt confident that the schedule, workmanship, and overall project quality were being managed closely. We were also impressed with the subcontractors Thunderbird used throughout the project. They were skilled, professional, punctual, and worked efficiently according to the company's online schedule and project portal. They never left construction debris when they were done and tried to keep the area very clean. Thunderbird's internal project managers also communicated consistently through phone calls and emails, keeping us informed during each phase of construction. Overall, the company demonstrated excellent organization, communication, and project management from start to finish. Most importantly, the project stayed within our target budget, and the overall construction process went smoothly in the timeline anticipated. After completion, Brandon Thompson handled the equipment startup, testing, and training process. Brandon was outstanding , highly knowledgeable about all the pool systems, thorough in testing functionality, and extremely helpful with maintenance and scheduling recommendations. He not only completed the initial startup and training but also returned multiple times afterward to ensure everything was operating perfectly and to answer any additional questions we had. In the end, the project was completed on time, on budget, and exceeded our expectations. With just a little more upfront clarity regarding owner's site pre-grading responsibilities and protection of existing property during construction, the experience would have been beyond expectations. We would absolutely recommend them to anyone considering building a pool.

We have been very satisfied with Thunderbird Pools & Spas so far. Our project has been on time and…read morethe customer service is amazing. We just finished the shotcrete phase, so now the fun design and landscape stuff begins. So far 5 stars+! We are very happy at this point in the process.

Love the new manager! Jordan is also awesome. Fast, helpful, only selling you what you need…read more Friendly clean store.

Tim, one of the managers, is incredible. He cares enough about people to have integrity. He listens…read moreto his customers and suggests the best option for the situation, not the most expensive. Much appreciated. Thanks Tim!

Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

Pleasant and professional staff. Very helpful and no pressure approach. They are willing to…read morepatiently answer questions.

I was in a pickle and called, He was So Helpful, and got me the help I needed. Thanks So Much! I…read moredefinitely recommend Element Pools!

For some reason, the Yelp AI machine deleted my first recommendation. Element Pools and spas is a…read moregreat company. They did a wonderful job on my pool, timely and great results. I would highly recommend them. plus their prices were good.

Tyler was great, beginning with the first time we visited this location. He took his time, asked…read morequestions to make sure we were getting what we needed not what he wanted to sell. After spa was delivered he's been quick to help with questions. The guy that delivered the spa was wonderful, set up and show us how to opperated. Best experience we could of had.

We purchased our hot tub on November 13 from the Peoria office and Tyler was wonderful at walking…read moreus through the process and helping us to get all of the accessories that we would need. However after we paid for it in full that day, apparently that's where the service ends. We waited to hear about anything coming in on a truck and finally on Nov. 28th Tyler let us know that they had 2 trucks coming in and it may be on one. Still crickets after that. I finally got ahold of LPI and found out that it actually shipped on Nov.22 and we should have been notified and set up for a delivery. Again we waited. Shortly after I had made another call to the office in Tennessee on December 7th, I received a call saying that there would be a delivery on Dec. 9 between 2pm and 5pm. The delivery people ended up calling and saying that they would not be there until 6:30 I made my concerns that there was no light on the side of the house with the most terrain to cover and they said no problem they have lights. they finally showed up about 8:15 and proceeded to haul it in the dark. the 10 ft. cord that we ordered was not there and they had no cover for our spa, nor did they have the handrail. All of these things were listed as paid for on our invoice. it is now Dec.12 and after many calls to Tennessee we have found out that the supposedly shipped our power cord... Great, but what about our handrail that has to be installed before this tub can be filled? Now we are told that it is on back order. I've called two of the local stores that they run, ( Peoria and Mesa ) and neither one seems to be able to figure out the proper way to give us a handrail from the store, with the fully paid receipt in my hand. I stated that we would even take a floor model. Mike in the Mesa store was supposed to call me back in about 20 minutes with info on whether or not he would have one in the warehouse there. 2 days later my husband called and got ahold of him and he said he'd go check. I would advise anyone looking to purchase from them that they probably wont have your back after purchase and you may want to look elsewhere to buy.

This company is amazing. Tye and Shannon (owners) are dedicated to providing excellent work. The…read morebest part of working with them is their customer service. When I needed to be out of town for an emergency, they stepped up to help by making sure when they came by that everything was taken care of. They drove by to check on the house regularly and made sure that everything was good. They are great workers and I will never have another company service my pool as long as they exist!

Found Fish Outta Water when we were in need, just moved to the area and we are so thankful to have…read morefound them! They are super reliable, responsive, and helpful if you have any questions on your pool and/or equipment. When we moved in our pool took a hit. Ty and the team were able to get our pool back to normal soon after and we are so thankful to have them as our pool service!

Dominic has been servicing our pool for several weeks now. He has provided excellent service and…read moreis very knowledgeable. I recommend RedLine and Dominic in particular.

Overall pretty good experience. The tech himself Fernando was excellent! My new light install went…read morewell. However.... I was quoted for an hour of labor at $125. It went an hour and a half... fine... stuff happens... but I guess they round up? So instead of it being 187.50... it ended up being double what I was quoted, $250.

Ceasar was extremely knowledgeable. He helped me understand the proper way to water my trees and…read moreexplained the need to have them trimmed properly. The workers did a good job and cleaned up very well.

Excellent removal and installation of new trees in my yards.. All crews who showed up to dig up…read moreroots and all my existing trees and plant a new Texas Olive were helpful, quick, professional and went out of their way. To deliver fantastic customer service. One of the guys even helped me with my outdoor Christmas decoration set up. Highly recommend!

If you are looking for hot tub dont waste your time going here! The man was rude. I asked him 4…read moretimes what temperature does the hot tub gets in the summer without it turned on. He first told me it gets up to 104 turned on. I said what temp does it get with it turned off he said he didn't know. I said can you give me a range and he said no he didn't know. That's bs how do you work at a place that sells hot tubs in Arizona and not know the range it can get up to? Learn better customer service I will take my money to a place that will want to answer my questions! After the 4th attempt me telling him my sister thinks the hot tub will get to hot in the summer is when he told me I could add a cooling system but I was already over his rude behavior. If someone is spending over 10k answer their questions!

Great Spa store has excellent products, easy financing and installation services. They also carry…read moreall the maintenance products and accessories you'll ever need!