The company is dishonest and doesn't take responsibility nor accountability for their actions and mistakes. They don't listen to the customer's needs either. I have or had 2 properties that were serviced by Desert Art Pools and they are a HUGE disappointment!
I had a repair requested that was never completed and when I called back I was told it wasn't the same area leaking. Which is incorrect, the same area is still leaking,. They say they provide a complete service report and the initial leak and subsequent leaks were not reported.
We were disappointed earlier this year with conflicting pricing quotes and services provided. However we did like our maintenance tech and decided to give them another chance.
Fast forward - While away attending to personal business our electric heater was mistakenly turned on by the maintenance tech and left running for 2 weeks . I received a huge bill of $1000 from APS and when I called APS they pinpointed the source of the excessive use of energy to the spa running so long approx 360 continuous hours. APS was able to tell us the exact date and time it was turned on ( yes the time and date Desert Art Pools came out to service our pool). We can see a mistake happening the first week, but on the next visit the following week, it should have been turned off or at least a phone call to let us know it was on, and ask how to shut it off if he didn't know. But at the end of week 2, the maintenance tech did call and asked if I could turn the pump off remotely. I can turn off the pump remotely. But not the spa.
Which I turned off myself the next day upon my return. I checked the spa water temp and the water was warm, but not hot, so here we go with another problem and we're hoping an element wasn't burned out as a result.
Now,after paying the bill already, my husband and I brought this issue to the owner. His immediate response was that tech 's shouldn't turn on the spas at all. The next response is that there should have been a charge to turn on the spa. Ok, fine with that, if there was a charge, no one said there was. Im assuming he thought we wanted to have him pay the bill. We weren't asking for $1000 our normal bill would run $250- $300. We like our tech very much and are very understanding of human error. Our thoughts were to have the company provide a small credit each month to go towards the bill. He just said he was "calling it" and discontinuing service. Never gave or offered any sort credit or compromise. He blamed the victims and packed up and left and not even servicing our pool. Then his office sent invoices for payment. In addition to the bill, we are left with the the spa not heating like it had prior to the 360 hours of continuous running. And it was just installed in March of 2024! We were looking to the professional to provide guidance on what to do next, who should we call? We aren't pool heating experts, we're retirees!
Randy, said that has 300 pools service and in so many words we were not worth the time and effort. I cant imagine any other business based on customer service who would have the gall to be so insulting.
This company lacks management, customer relations training and good old fashioned ETHICS, and I would not recommend them to anyone. I should have given more thought to the other 1 star reviews. I know next time.
I expect another "Cover Myself" response, or untruths in response to this review. But that will be just another case in point. read more
