Holding my car hostage for parts that they do not have. Verbally harassed my one of their "Kevin" customers

My wife went in to get the oil changed, when she picked up the car, she noticed the hood wasn't closed. How is it that their "qualified" mechanics don't notice this? She contacted the manager who looked at it and determined that the latch was broken Upon inspecting it when she got home, I noticed new spray lubricant on it, which means they did know that they broke it, but would rather send her on her way with a hood that doesn't latch rather then telling her of their mishap. Think about the consequences of the hood opening while she was driving!!! Would they rather put their customers lives in danger rather then simply telling them of the situation??? FYI... it was simply a spring that came off that I, not a mechanic, fixed in less then 5 minutes. They did offer to repair the part they damaged, for only an additional $65. They need to learn NOT to put profit before people. read more

I went to Sun Devil Auto a couple of months ago with my previous vehicle. I had an idea that it was a problem with the spark plugs. When I got a call back from them they said it was spark plugs but that I also needed the timing belt replaced due to milage and that it would cost $900. I asked what it would cost to get it fixed without the timing belt and he still said $900. Obviously the guy was pushing for an expensive timing belt replacement when all i needed was new spark plugs. I've dealt with lots of auto service centers in my time but this one was the shadiest by far. I wouldn't consider this is miscommunication or misunderstanding, the guy was clearly trying to get me to okay an expensive auto repair that didn't need to be done. I ended up not getting any repairs done by this shop and had to pay $75 because they looked at it. As for the 5 star review, of course it is going to be 5 star, her service was done for free and she wasn't pressured into getting work done on her car that she didn't need. read more

I took in my Escalade a total of 3 visits. I had let Val know that I had oil leaking and needed my A/C checked and my transmission. They had fixed my A/C and he said that my transmission was fine and they changed out some parts that were worn, which is fine, and they said that they couldn't see any oil leaking. I was charged $1500. I took it home and it continued to leak. I called Val to let him know and he had me take it back and they found that my oil pan needed to be sealed and they replaced the gasket and oil filter. They had done an oil change, keeping in mind that they didn't see any oil leaking. I was charged another $500. I picked up my vehicle and drove it for 3 days. On the 3rd day, I checked to see if my vehicle was leaking and it was leaking very little. So, I reported to Val and he said that I may take it back. I asked if I would be charged and he said that he had to check it out first. Well, on the 4th day, my vehicle had leaked half the oil that they had added. I called and reported it once again, which at this time, I was very upset because after paying a total of $1800 this was happening but much worse. I once again asked Val about being charged and he rudely said that I kept asking and he had to check it out before deciding to charge me. When I was in the store, I witnessed Val being rude to another customer and scolded the customer because he didn't let Val know some info before hand. I felt embarrassed and that shouldn't have been said out loud. I finally received my vehicle after having another oil filter replaced. This filter was placed during the 2nd visit. I asked Val if the cause of the oil leak was due to not properly securing the parts and he said that no it wasn't. My husband, who is an aviation mechanic, said that he saw oil around the filter the night before half of the oil leaked. I wasn't charged. I will never go back and I won't recommend this store or company to anyone. I thought that they knew how to work on vehicles. This store location is in Litchfield, AZ. read more

I won't say that this shop is dishonest because I don't feel the need to prove that.......at the least, they're 'shady'. I had this Sun Devil shop do an oil and filter change for me. I picked up my '05 Honda Civic after the service was done and drove the 2 miles home. Immediately after parking the car at home, I checked the oil to verify that the oil had been filled to the proper level and that it was 'clean' as one would expect immediately after an oil change. When I took a look at the oil on the dipstick I saw that the oil was filled to the correct level, but that the oil was somewhat dark and not 'clean' as it should be IMMEDIATELY following an oil change.....in other words, the oil was dirty. I called 'George', the employee i had dealt with, and presumable manager at the shop, and asked him what would account for the oil being dirty immediately after the oil change. George told me that the only thing that would cause the oil to be dirty was that, "if it had been a long time since the last oil change, dirty deposits in the engine would cause the oil to become dirty", even after having only driven the car two miles!! I said, "Oh,", thanked him and hung up. Now the fact of the matter is, is that there is no valid reason for the oil not to be clean immediately after an oil change. The only thing that will cause the oil to be dark/dirty is if dirty oil was added ...........or if all the dirty oil was not removed from the engine during the oil chnage and/or .......the old oil filter was not removed. What I feel sure that Sun Devil did in this case was to only change my oil and not change the filter, too. If the oil filter is not changed with an oil change, about a quart of dirty oil is left in the filter and thus does not get changed. Then, when the engine runs, the dirty oil from the unchanged old oil filter mixes with the new oil........and contaminates the new oil thus making the oil dark/dirty IMMEDIATELY AFTER THE OIL CHANGE. You also don't get the benefit of a new oil filter. When I picked up my Honda, George also tried to talk me into having my timing belt/chain replaced. He told me that for my specific car, I was risking having major engine problems if I didn't have the replacement done soon. The fact of the matter is, is that my Honda Owner's Manual says that the timing belt/chain is not scheduled for replacement until 110K miles..........at that time, it only had 74K miles it. Now as I've already said, I'm not calling this Sun Devil shop crooked, I'm merely pointing out what my experience with them was. I would suggest that you stay far away from Sun Devil!!!! read more

Have always taken my truck to Van GMC, recently moved so they are a distance to me. Should have made the trip to Van GMC. Not impressed!

Worse ever. We take our vehicles here for something as simple as oil changes. We have our own personal mechanic of over 30+ years handle major jobs such as brakes and such. Our mechanic came by to replace our brakes on our car, he couldn't get the lug nuts off bc they were cross threaded. We took it back to Sun Devil to have them remove and replace nuts. Asked our mechanic to return to get the brakes done finally and again, the lug nuts were crossed threaded. Mechanic had to break the rods to get the lug nuts off so he can get the brakes done. My fiancé then took it back to Sun Devil to have the rods replaced and apparently, there was some ego being thrown around between he and Sean. Car was left with them. I called at 5pm and asked if it was done, and was told it should be done by 6pm. No call. Called this morning and spoke to Sean. He said it wasn't ready and there were several cars before us. Then later in the convo says to me there are 25 cars before us. Felt he was being a dick and having us wait because of the encounter between he and my fiancé the day before. When I called him back to ask how long would it take to replace the rod, he said he didn't know. Then proceeded to say it was technically my mechanic's fault for breaking the rods. He said we should have brought it back to them. Ummm that's what we did the first time yet it happened again. He rudely continued to speak over me. So yes, my assumption of him of being a dick was correct and felt he was making us wait unnecessarily. Puno the manager has always been a pleasure to deal with but Sean needs to check his ego. Will now be going elsewhere. Erlinda_77@yahoo.com77@yahoo.com read more

Made an appointment online a few days before for a full service synthetic oil change, easy process. Guys inside were quick, efficient, friendly enough, and to the point. Was quoted 45-60 minutes, finished in just under an hour. Price was cheaper than jiffy lube down the street, and process was way easier. We'll definitely be back for any further work needed. Only additional pro would have been somewhere to wait inside the building (there were already people waiting in the only two seats), but we just took a lyft to get lunch instead. read more

Picked up my car after routine oil change, tire rotation/tire pressure check. Charlie called me to say they should replace my cabin and air filters, as well as a coolant flush. Agreed to this process. I got in my car, no sticker indicating oil change, tire pressure light on, and for the second time, a mechanic's trash left in my passenger seat. At least this time it was a water bottle and not a dirty rag. They've always seemed like straight shooters, but now I am left doubting what work they actually did on my vehicle over the years, what I was charged for that wasn't completed. Very difficult to find a trustworthy mechanic, and sun devil adds to that anxiety. Learn to change your own oil I guess is the only solution. read more

Greedy! I recently purchased Gates belts from Oreilly's and simply didn't have time install them so I called this place to get a price on labor. As it turns out they only install parts THEY buy, which they can mark up greatly to make more profits. Gates are arguably the best belts made, and I still had them in the new packaging, purchased two weeks ago. Didn't matter... Profit is one thing, greed is another, and this place is all about ripping people off. Avoid them. read more

Brought in a 2009 Honda CRV with what seemed to be a disintegrating brake caliper The car made an ungodly sound while in motion. We're a one-car family and work together in the West Valley, so we sucked it up, driving slowly through the work week. I assumed the caliper was falling apart and would need both that and a new rotor. Brought it in early Saturday morning, wondering how our meager teacher-salaries would be impacted. They called a couple hours later and said a dust cover near the rotor had been dented in enough to cause contact with the rotor, presumably by road debris. They inspected all the brakes, corrected the dent, and charged us NOTHING. Zero dollars. Zero cents. These guys have made customers for life. read more

Get a second opinion. After 1 experience I am fairly confident saying that they are either incompetent or dishonest, more likely the later considering the context. The eve before a vicious phx heat wave I paid 100 for a thorough ac diagnostic because it was not a simple issue. Then they hit me with it, dun dun dun, air compressor, my heart skipped a beat, 1k+ !!! There goes my humble lil nesteg. ... Took it for a second opinion and walked out with an icy cold ac for less than half the price of their thorough diagnosis. Capitalism, eh? Fool me once, shame on you. Interesting tangent: This is why we need single payer health care. Some things should not be purely profit based and there needs to be federal agencies checking docs that they are not doing bogus surgeries and prescribing pills to get rich. Update: her AC still works great after a whole phx summer, 1 star justified, will never give them any business again read more

Nice group of people and honest in their work. I stopped in for some routine maintenance on my vehicle and everything went well and on time as they quoted. No upsets of fast talking salesmen here, very nice and courteous, and give ample time to educate and explain the process and problems to each customer. read more

Went in for prepurchase auto inspection. I told person that was helping me at the counter that I wasn't really confident with the job, because they missed reporting two lights that were out and I did not see them conduct a thorough job, including putting the car on the lift. I acknowledged that it was possible I didn't see them do it, because I was inside for the first 10-15 minutes. He said "okay" and walked away. At least two stars because they replaced the two burnt-out lights for free and the technician apologized and admitted it should have been addressed during the initial inspection. Update: Upgraded from two stars to three stars. Manager agreed to conduct second inspection for free, of which was much more thorough. Manager went through the vehicle discrepancies with me, personally. I made sure to watch the entire process, this time. Still, I did not see the lights get checked. read more

I have been working with the teams at Sun Devil Auto on 7th St/Bethany Home for the past few years since I moved to Phoenix, and I have nothing but the highest regards for Craig and Puna and their teams. I receive excellent care each and every time I bring my car there, and it's like walking into an old friend's home when you arrive to the store. I called the manager, Craig, this morning to let him know how much I appreciate his team because last night the boys waited for me to arrive, even though it was after closing. My car wouldn't start when I left my office in Scottsdale, so I drove straight to Sun Devil Auto after getting a jump start. I told Puna that I would arrive in about 15 minutes, getting there a few minutes before closing - he said it would be no problem to check the battery for me. Phoenix rush hour traffic had different ideas on the timing, and while I was waiting g to exit the freeway at Bethany Home, indicators popped on to tell me that I needed an oil change and tire rotation - I called Puna back to let him know it was taking longer than I expected, and asked if they could wait a little longer. With Puna there was never a moment when I felt like I was bothering him - it was, "No problem. We'll be here for you." I decided to leave my car with them over night - it was pulled into the garage - so they can do the necessary work for me today. Oh -- I drove past another Sun Devil Auto on Bell Road to get there. If my mechanic husband or father-in-law are not going to work on my car, it will be the Sun Devil Auto team on Bethany Home Road. Period. I've worked with the Frank Lloyd Wright location before, and I won't do it again because I didn't appreciate being talked down to - I'm a woman, not an incompetent. I have NEVER felt that way at the Bethany Home location. Craig - you manage a great shop. Puna - mahalo nui! read more

Dealt with the manager, George, last month, when I brought my car in for a oil change and checkup to ready my car for a trip to Las Vegas. He's like "I hope you aren't planning on taking this car to Vegas." LOL. As it turns out, my car was 22,000 miles PAST the recommended factory service guide of replacing the timing belt, at 60,000 miles (I had over 80,000 miles). I didn't have much money and not only did he work a nice discount for me, they had the ability to carry a payment for 30 days so I could get the work done. Very professional, friendly and good people here. And no, I'm not related to them in any way, shape or form. I will be using them again. read more

Sun Devil Auto off of Bethany Home rd. was very nice and quick. Their customer service was outstanding and they walked me through everything they checked out and went over on my car. They are nice and quick and in my opinion, thorough at what they do! I would come here again whenever I'm in the Phoenix area. read more

Excellent service. Very fast and friendly service! They are honest and don't pressure you to get certain services done.

I scheduled an appointment at 1 to look at my AC/heat that wasn't working, by 4 I hadn't heard anything so gave them a call. They stated the techs had my ticket. I asked if they had an estimate as to when it would be finished. The man said hopefully today, but definitely tomorrow. When I clarified that they might not be able to look at it today he stated "well it's 4 and we close at six that's not a lot of time to look at it". It had been there since the appointment time at 1!! I told them I'd be there at 5 to pick up my car. Miraculously 30 minutes later they'd looked at it and told me my air filter was clogged up, my condenser wasn't working, and a valve was broken. That it would cost $1,700. I told them to just replace the air filter and I'd figure out the rest later. He gave me some grumblings about parts. With just the air filter changed, as I drove off I turned on my AC/heat... it is back to working perfectly. So much for the condenser not working and a broken valve. read more

I went in today because my car smelled strongly of gas for many blocks and it scared me. The guy gave me a portable cell charger to use while I waited and they have free wifi! They took only maybe a half hour and had four other cars in the garage lifted. So nice, fast and they told me NOTHING was wrong and not to worry they took it around the block too. How many places would say NOTHING AND IT'S FREE?!?! Thank you so much you guys are the best and TRUSTWORTHY. Thanks again, Nikele read more

I was traveling from out of State when my car broke down on I-17 (Radiator failure) on a weekend). My son recommended the Sun Devil Auto on Bethany Home Road. They were able to take my car in on Monday morning and had it back to me on Tuesday afternoon. I drove the car back to California the following weekend without any issues. The quickly diagnosed the problem, recommended the repairs and completed the repairs when promised. The staff was very helpful and friendly. If I lived in Phoenix they would definitely be my go-to Auto Repair and Maintenance shop. read more

I was having some wiring issues with my Audi and they made me a priority. Right away they had a tow at my apartment and less than 2 hours later they had my car back to me! I am so impressed with not just the price, but the service I recieved from Craig. I am 9 months pregnant and he was so patient with me and explained exactly what was up with my car. I am so pleased with the work they did! Thank you Sun Devil Auto!! I will be back to you guys with any future car issues!! read more

Sun Devil Auto - Thank you for fixing walmart mess up! First time going to this shop & will be back again! Amazing service, great prices, and honest workers! - Auto Repair Near Me - Phoenix, Arizona

I have taken my vehicle to Sun Devil Auto four times now (that I can remember). Twice I have dealt with Craig and twice I have dealt with Puna. Long story short, Craig is extremely helpful and honest and the main reason I kept coming back. I enjoyed dealing with him. On the other hand, I do not enjoy dealing with Puna and do not feel he has the same positive qualities as Craig. Actually quite the opposite. Due to this, I will not be returning to Sun Devil Auto and will no longer recommend them. read more

This was my first experience with Sun Devil Auto, It will not be my last. From the moment I picked up the phone I was treated with respect and kindness. Puna informed me of different options for service, mentioned a coupon I could use due to the amount of work I was requesting and took the time to tell me he looked forward to earning my business. Outstanding. I even called my dealer's service center and confirmed that, as I informed, the same services thorough them were double the price! Drop-off was a friendly and professional breeze. He called several times during the day. First to let me know that some of the items I wanted checked out where in good working order and that they recommended a regular 30K mi service that was long overdue and updated the service quote for me so there would be no surprises. Then when he called to let me know the car was done. When I arrived there WAS one surprise that was bill-related. It turned out to be $100 less than originally quoted. There were a couple of services my car didn't need so they didn't charge me for them. They also threw in the inspection since I was having other work done. It was simply the most pleasant experience I could have had with an auto shop. We will be taking both our vehicles to Sun Devil Auto from now on! read more

My husband and I have taken all of our vehicles to Sun Devil Auto since we moved here 6 years ago and have had nothing but positive experiences! They work efficiently and are always very kind and personable. This last time we went, Puna in particular, went above and beyond in helping us and we could not be more appreciative. I definitely recommend this Sun Devil Auto for any car needs! read more

Stay away - the manager Craig G was sarcastic, angry , just nasty. Very contemptuous. I had my two lexuses serviced with oil change - great price $25. Beautiful facility 12 service bays , lots of parking . Huge potential for a business. One of the worst service managers I have dealt with. read more

I just had the most amazing experience there. I am taking my girlfriends daughter for her driving test and could not get a turn signal buld in. I explained my dilemma and the dropped what they were doing fixed the bulb and got us on our way. Amazing! This is the second time I have been there and been taken such great care of. read more

I had the BEST experience here! The manager Craig was so great (and he's from Ohio so that's a bonus, GO BUCKS) they worked on my brakes and steering wheel shifter. They threw in a Free oil change the 2nd day, the cherry on the cake! Would recommend them to anyone! read more

Just had my oil changed and it was a great experience. The guys are so friendly and helpful. I will definitely be back and will refer friends. read more

While the people here are really nice and the price for basic services (oil change, tire rotation) is reasonable, every time I went I was told about multiple other things on my car that had to be replaced and all were super expensive. The one time I paid nearly $2,000 to fix something, I was called in the middle of the repair to learn that another multiple-thousand-dollar repair was "discovered." This was not an old car, either, so it was astounding how much was constantly deemed to be wrong with it. I told them I'd skip it and now I just trust my boyfriend to fix my car (thanks repair manual textbooks!). I would be slightly wary of this business' intentions. read more

Had my Lexus and Honda worked and I couldn't be happier. Vince was able to track down and fix a fuel issue that i was not able to correct; along with some suspension work. There is a closer location to my work but ill continue to go to BH location. read more

I absolutely love coming here! Everyone is always so helpful and honest. As a girl, that doesn't know anything about cars, I always felt like other places were scamming me. But these guys really explain what's going on and are honest about what needs to be fixed and when... no pressure! Thanks for being awesome. read more

Austin was fantastic. He checked out my car and determined what was wrong and got my car working again safely. Thank you

George is consistently trying to squeeze any extra dollars out of you that he possibly can. Every time I go I there I hear about how I need to change my timing belt, when I'm not slated for another 20k miles. I see he does this with other people too from other reviews. His prices are relatively high, and every time I went there he made it seem as if something else big needed work, which it never did. I leave this business for those two reasons. Quality of work always seemed high. read more

They're relatively quick with an appointment, have inexpensive oil change pricing and rotated my tires without charging me. This last oil change they told my husband there was a transmission fluid leak, but couldn't specify the location of the leak. I took it to another shop today who couldn't locate any leak at all. I've heard from other people who have been there that they felt the mechanics will recommend other services that aren't necessary. I'll keep coming back for the inexpensive oil change but if they tell me there's something wrong I will always take it somewhere else for a second opinion. read more

Extremely unprofessional. Dropped the car off for a 7:30am appointment and never received a call or update. Had to call in and out on hold multiple times and got the run around regarding the status of my vehicle . Came in asking for a simple oil change and to look at my overheating problem and was aggressively sold a fuel pump for 700 bucks , deliberately talking over me and ignoring the specific details about the issues I was experiencing . Never going back . read more

This is sad.( long story short , I paid for an oil change that they never changed.. I was charged 64 dollars for a synthetic oil change I was under the impression my oil was changed an brand new as I left. It was making ticking sounds as soon as I left.. I thought it was bc the new oil.. I figured out at the end of the month AFTER TRYING TO FIND OUT WHATS WRONG WITH IT ALL MONTH that My Kia was running on black oil that had 6,000 miles of use on it already.. MEANING IT WAS TIME FOR AN OIL CHANGE... then I drove it all month unknowingly for another 3,000 miles cause I thought it was new oil.. their inconsideracy caused damage to my engine an caused it to be making ticking sounds all month till I changed the oil myself and realized how thick it was. So now 9,000 miles later they fucking robbed me of my money an time an never even did shit to my car! They literally didn't change my oil but charged me for it. AND MY BRAND NEW CAR ENGINE IS FUCKED UP) I just bought a 2018 Kia Soul. I pay good money to keep my car in shape. I don't use cheap gas or oil or anything. It's my baby. Iv worked my way through shitty cars to get to where I'm at, an I'm very greatful for my car. I went in to get an oil change bc it was right down the road from where I stayed. It took 1 1/2 hours that was fine. They were nice. I just wanted to get in an out. I noticed immediately as I left the small lot my car sounded funny an it wasn't driving right.. i know Cars well enough that I can usually pin point the issue, the engine sounded like I needed an oil change. I thought that was funny cause I just got one.. so I thought if I drive around a little the new oil would start burning an I'd be fine.. well after 3 days the sound got worse.. I checked my oil to eliminate any issues an make sure it wasn't low.. it was fine. I drive around like this all month trying to figure out wtf did I do to my car.. got fuel treatment to see if it was that.. so whatever I couldn't figure out why it sounded like this. As my oil change rolled around again I was going go here again.. called in they were full... I'm glad I didn't.. I went an bout my own oil an filter an air filter. changed it myself. My car doesn't make the sound anymore an the old oil was thick as mud an black as hell... this cheap ass sun devil auto fakemotive charged me 64 dollars an never changed my fuckin oil.. KIA is known to get dirty engines fast... so it's crucial you don't miss an oil change... meanwhile they fuckin thought it was a good idea to scam people of their Money an time... an will cost me more money in the long run.. HOW DISGUSTING! read more

I went to Sun Devil Auto, Bethany Home Location because its prices seemed competitive. I went in to fix my brakes and my check engine light was on. I also had to to drive to California and wanted to make sure that my car would drive there and back without me being lost in the middle of the desert. My brakes were fixed but my check engine light turned back on 3 days later. I was then told not only did i have to pay to have my engine checked, okay I know that all most car repair business to charge, so I paid my $65.00. I was then told then I had to pay another $60.00 to have a special engine check because my car is so new, it is a 2005! To make a long story short, cut to me walking to 2 miles to my hotel in Long Beach because my car broke down at a parking meter! The end story they didnt seem to want to help me and after almost $700 dollars they didnt! read more

They are HORRIBLE!!!!!! They did a brake job on my truck. There was a problem immediately. Within a 6 month period I brought the grinding and scraping noise to their attention 6 times. They did nothing! I took my truck to Jack's Brake and Alignment for a diagnosis. It was explained what needed to be done. I returned to Sun Devil explained where I had gone and what was recommended. They did follow the recommendation and I was OUT OF THERE AND NEVER TO RETURN. I called corporate; they don't care either! read more

I don't know exactly what to say and how to approach this. I had a terrible experience with a rude employee and them telling me I needed parts that were very expensive only to find out they don't actually fit inside my car. This has been a waste of time, money, and effort. I don't want to rate them one star out of fear of retaliation and I don't want to name the rude employee. However, I do hope something is learned from this. I walked in at 7 am and was the only person in the place at the time. I spoke with an employee and got my car set up to be assessed. It's an old, terrible car and I am trying to get it in reasonable shape to get me to and from work while I hunt for a new one. I mentioned that I wanted to know what is wrong and get a list of estimated repair costs so that my dad can look over it all and see what he is able to fix himself. The employee asked, in a condescending tone, "is your dad a mechanic?". I laughed it off and said no, but inside I'm thinking how my dad may not be a mechanic, but he's smart and enjoys fixing cars as a hobby. I trust pops with this. So I head back home and wait to be called. I waited for 3 hours before deciding to call them since they said it would be about an hour. I thought it was odd it took so long since I was the first in line. I waited a little longer to get a call back from the same employee I spoke with in person. I was told all about the things I needed fixed. The main one being a thermostat housing unit which will cost me $239 with a $298 labor fee. In total, all the repairs will be a little over $1,000. Wow. Ok. So I asked my boyfriend who was sitting right there and he said the thermostat housing unit should only cost about $18. The employee heard this and, once again in a condescending tone, said "no, it's not an $18 part". I told him I wasn't comfortable paying for these repairs just yet. He sounded annoyed, but said he is fine with me thinking it over. I understand my car is in bad shape, but I cannot dish out $1,000 without having people I trust look into it. I called up my dad who found this recommended part from Advanced Auto for $126. Much cheaper, right? So I buy it online and my dad goes to another Sun Devil location in Mesa to have them install it for a labor fee $100 cheaper than this location offered.** **Here's the hilarious part, the unit doesn't fit in my car. Sun Devil recommended the wrong part. After further research, my dad found out the thermostat unit I actually needed cost $27. So my boyfriend was pretty close when he said only $18! I'm sure they would have figured this out and I probably would have been able to get a refund, but please do not patronize people and please do not talk to customers like they're idiots. On top of that, I felt like I was being ripped off completely. I'll never go to Sun Devil again since I had this experience and my dad also had a terrible time with the one in Mesa. read more