This review is for the owners, the Short's who have mistakenly placed their trust in the guy that as he states "makes the big bucks" to screw over people like me, Marshal. I should have read the reviews first about how this place treats women and the younger generation. It would have saved me 3 weeks. I brought my Subaru to the shop knowing the issue already. I have owned several cars, worked on several of them and have had amazing relationships with my previous shop owners, volunteering at their drive events, their car runs etc. I spoke to the gal at the front counter and it was agreed that they still had to do a diagnostic but the fee would be refunded towards the work if we moved forward. Fair. I drop off my car again letting them know that the thermostat was stuck and in need of replacement. When the thermostat got stuck the pressure popped one of the hoses off from my radiator and had made a smelly mess but that was not a concern.
Then comes the call from the Big Man himself where he elaborates how he makes the big bucks to tell people like me that I am wrong and that my car needs new heads based off what he can see without taking anything off the car and smell. I very respectfully respond that the smell and looks he is seeing is the mess that I made with the radiator and that since the thermostat would need to be replaced anyways can we just start there. Warren's response NO, its a 3k repair or nothing. Again, knowing my car and now understanding that this shop has no intentions of working with their customer and post being tossed into an Mansplaining argument I pick my car back up. I let the gal at the front desk know I will wait at least 1000 miles after the repair from a shop I got in your 1 star reviews before posting this review. I did not however state that I will be telling everyone about my experience, and we all know the math between how people share experiences, we share our bad experiences much more often to help people steer clear of the same mistakes. Which is what I am doing now.
I have had my thermostat replaced, I have a new great shop with someone that cares and listens to their customers and it IS NOT HERE! We have made trips to Portland and have more than a 1000 miles on the new thermostat. Needless to say just like I tried to calmly converse with Marshal about, no one is right all of the time, even Marshal can be wrong. And he was not only wrong but RUDE, AND A TOTAL SEXIST!!!! This shop is a good ol boys club only. If you are a female and forbid you actually know you car DON'T GO HERE. Your car won't get fixed and your feminism will be degraded.
Mr. and Mrs. Short if you would like to further discuss feel free to email me (itiswhatitis012@gmail.com). You have a serious issue that should be discussed on a better platform. read more