Ryan "the purple tie guy" is excellent to work with; knowledgeable, patient and no pressure. We have been in contact for over one year researching our next car, Ryan was a steady help, even though we changed our mind about what we wanted. Ultimately, we did not purchase from him, but will look to him in the future. Highly recommend. read more

We had our A3 in for repairs on DEF system in late December 21. Now February 10th the car developed a strange noise. Upon inspection I noticed a bolt was missing from DEF tank. Andy the service writer said there was absolutely no way they were responsible. If a bolt of this size just magically came loose in a few weeks I would be nervous of any repairs done at the dealership. Edit, after originally posting 1 star I was contacted by the service manager who realized their goal of great customer service wasn't achieved with our last repairs. I had definitely written off ever returning to dealership but after our conversation the dealership has committed to go above and beyond in correcting this problem. read more

Audi Bend - Def tank hanging down. - Auto Repair Near Me - Bend, Oregon

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UPDATE A different sales manager did attempt to resolve my issues but did not follow thru. So i took my business to the valley. We pick up our new car on Tuesday. Sales folks were great very helpful. As soon as the deal moved to figuring our my trade the sales manager low balled my trade by at least 12k and when our sales guy took it back he raised his offer by $500. A 2016 f350 crewcab diesel 4wd lariat with 30k miles Is worth 42k LOL read more

A smarmy service rep, rather than make an hour of room for me, someone who was 8 hours from home and unable to drive my car, to have a key fob programmed within two weeks, suggested I make a 4 1/2 drive to Wilsonville to have it done. When I asked whether that was My best option, he answered, "Mmm Hmm". read more

Five star service is what we experienced with the purchase of our new car. Most of the car purchase was arranged online with final signing occurring at the dealership. A special shout out to Kevin DuToit who provided us an unparalleled experience. Besides being one of the nicest individuals you will ever meet, he is very responsive to every question we had and treats you like a long lost friend. Beyond Kevin, the entire staff went out of their way to make sure our experience was exceptional. We are not royalty but you wouldn't know it from the way all of the staff treated us when we were there. We will most definitely consider this dealership again for our next car purchase. read more

I refuse to take part in the typical song and dance games of purchasing a vehicle. "This price, no this price, sign this, what are you willing to pay etc." Fortunately this dealership doesn't play the ridiculous games. I worked with Stefan and he did a terrific job. We walked in, saw what we wanted and worked out a price. Pat was able to get the docs drawn up, the car gassed and ready and we were out within two hours. The process was painless. Stefan called to check on us, and the new vehicle, a few days later to make sure we didn't have any questions and everything was well. I look forward to working with them again on the future. read more

Once again sales consultant Kathy Edwards did a great shop selling me my car . I was flipping leases ( she helped me with last lease 2 years ago also, as well as finding a car for my daughter to buy!) She listens to you and does not oversell, then starts going to work finding all on your wish list- great at communicating and even better and going above and beyond what most sales people do. She was efficient and I'm very please at her personal touch ! Will go back to Kendall Auto and to Kathy for everyone of our car needs. read more

BUYERS BEWARE!!! If I could give this more of a negative, I would. I'm from out of state and have been looking for a vehicle to purchase and knew what I wanted. I inquired about a vehicle recently was helped by a man named Todd Gould. He sounded like a snob from my initial impressions from speaking to him but I shrugged it off as I was aiming my sights @ my intended target. I informed Mr. Gould that I was from out of state and that I was interested in a vehicle that just arrived. After speaking with him in regards to the vehicle (2-4 mins from start to finish), he informed me he would facetime me to do a walk around knowing I was from out of state. Was told he'd get back to me in 30 mins to facetime the car before I could place a deposit to gaurantee hold. Nearly 50 mins later, I received missed a call and he left me a voicemail letting me know that another salesman had sold the vehicle but was informed if there were any other vehicles that I'm interested in, to contact him back.......I have to be honest and I'm sure most buyers like myself, I was irked. I dislike being told one thing then told another! Instead of returning the call, I emailed him back informing him of my disappointment and his response, "sorry for your inconvenience". To add salt to the wound, the vehicle is still for sale but the price jumped an extra $1500 more than the original asking price. Shady people, very shady and dishonest. I was an internet car salesman for 5 years and when you have a live customer, treat it like a sale and stay with them until the conversation along with transaction is completed. It's quite obvious, I was not Mr. Gould's priority but he lost a sale after that bogus shenenigan he pulled. Lesson to all the car sales guys, don't judge a book by its cover, just because a person comes on the lot with shorts, tank top, and flip flops does not mean they're not buyers. Buyers beware!! read more

I couldn't possibly ask for a better experience...this was one of the easiest and most exciting experiences I have had when it comes to buying a car. I was hoping to surprise my wife with a new Audi Q5 and Jessica, Shelby, and Derek made it very easy and I felt like they bent over backwards to help facilitate surprising my wife. I honesty couldn't have asked for a better experience with this group. THANK YOU ALL AND I APPRECIATE EVERYONE OF YOU! read more

So it was a pleasure to purchase an Audi from this team. We originally went to the location to look at a used Q5, after working with the team and test driving several Q5's and ended up with a year older model but with all of the options that my wife wanted. We worked with Micah and Damon, who worked with our budget and our demands as to monthly payments amount. We arrived a little after noon and were at the dealer ship until 8pm and several hours after closing. The sales team stayed later so we could leave with the car that night. While papers where being signed the other sales members where going over all of he features with my wife and helping here feel comfortable for the night drive back to Eugene. I highly recommend these guys and all of my next cars will be purchased from them. read more

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Great Customer Service: From start to finish our Car buying experience could not have been better thanks to Micah. He is Professional, knowledgeable, friendly and courteous all wrapped into one. A relaxed and clean atmosphere helped make the process less stressful and Micah was very time efficient with paperwork which we appreciated. Thank you Micah and Kendall Bend Audi for doing it up the right way. read more

Hands down the best Audi dealership I have ever dealt with. Mitch at the service department was honest and accurate. I wish their dealership was in CA! read more

I live in Washington state about 4 days before we decided to buy new SUV and after couple days discussion we zeroed on Audi Q7 Prestige trim. I spoke to Audi Bellevue , Audi Seattle, Audi Beaverton , Audi Bend and Audi Spokane over phone. Audi Bend is by far the best rates and best experience (Derek and Chris) went above and beyond to help me, unfortunately we were in vacation and could not able to reach there in person to close the deal before 31st. Though I dont typically write reviews but these guys impressed me soo much that I felt I owe them this. If you want to know worst experience Audi is Spokane is by far worst. read more

Just purchased an Audi Q8 from this dealership. I mostly dealt with Stefan Wutte. He and the rest of the team were helpful, friendly, and kept me informed regarding the delivery of my vehicle. The process was easy and I'm very happy with my new car. I would definitely recommend this dealership as well as the Q8! read more

Fall short of giving the Audi level of customer service. Bought my car at a dealership in Wilsonville, OR that has top notch customer service. However, after moving to Bend, I might as well have a run of the mill car that doesn't offer any levels of luxury. The Wilsonville dealership invited me to bring my car in for car washes and fluid top off, to keep my car in excellent shape. Tried to do that at Audi Bend and was met with nothing but resistance. In addition, I was told the car wash has been down for three days and due to Covid they only perform exterior car washes and don't clean inside. Drove down to PDX this past week to catch non-stop flight to Texas and decided to drop by the Wilsonville dealership and asked them to send my car through the car wash (didn't even ask for interior clean) while I bought items from the parts department the Bend dealership didn't have. They not only were more than happy to honor my request, but also cleaned the interior. Then I remembered why I bought an Audi. OWNERS, think of how much revenue is being lost due to horrible customer service. When I'm getting helped well I'm more apt to pay $200 for an oil change instead of doing it myself or taking it to another brand dealer for $80. I guess that's the Kendall way!!! read more

I was charged for updating Audi software to fix a known bug. The car is now out of warranty, but was in the dealership for service while under warranty. The update had been released by Audi but was missed by the dealership. When I approached the service manager, Mike Tessen, about the issue he said too bad, he will not pay to fix the bug. No offer of support, no appeal to Audi for warranty work missed by Audi, just a too bad, not my problem attitude. I found the service manager to be not just unhelpful, but uncaring and unconcerned about Audi customers. BTW, I bought the car from Bend Audi. The sales experience was fine but I would never take my car here for service again. read more

purchased a new Audi 2018 All Road, not a Good Experience and continued to use their Service Department with So-So experience. Currently coming up to end of Mfg Warranty, 30 days away, and can't get appointment, Mike the "Service Manager" tells me no appointments available and that I can Drop Car off and they will Try to Get to It. Called Wilsonville Dealer Ship and going in next week and in the future. It's worth the 200 mile Drive just not to see these people Again. read more

We just relocated from northern California and needed to purchase a vehicle that performed well in snowy conditions. We worked with Stefan Wutte to find a used car that would meet our needs. He was easy to work with and steered us to a 2018 Q5 Audi SUV. There was absolutely no pressure from him to buy the car. He spent the time with us that we needed to test drive it and explain its features. The next day we returned to seal the deal. Stefan and the staff at Audi Bend will stay in touch with you after you drive the car away from the dealership to make sure that you are satisfied with your purchase. read more

Excellent all-around buying experience at Audi Bend. Staff was friendly and professional throughout. Our sales associate was Elizabeth Anderson, who really did a great job for us- very friendly, attentive to our interests, and knowledgeable about the product. The manager, Derik Ruiz, was very accommodating of our needs and made the deal work. Elizabeth and Derik were both a delight to work with, and created a very positive impression of the dealership. Highly recommended. read more

I purchased an Audi Q7 over the phone from Audi Bend. I never met Elizabeth Anderson, my sales associate, until I picked up the car last week. To say everything she did was first class would not begin to explain her efforts. What a fabulous experience, Elizabeth is the best! read more

Just picked up our new Audi S4! The Sales Manager Damon made it the best sales experience ever. Great dealership, great vehicles! Thanks again Kendall Audi Bend. read more

I just purchased a used Audi Q5 from Audi of Bend and it was the most positive car purchasing experiences I've ever had. From the test drive to negotiations up to the vehicle delivery I was treated like a Queen. Trevor and the staff rolled out the red carpet as if I had just purchased the most expensive car on the lot. Their review of the car's features, attention to detail on the items the car needed and follow up for an additional detail has been top notch. I managed the Customer Service offices for Nordstrom and taught the Nordstrom philosophy for over 20 years and they rivaled the Nordstrom experience. I cannot say enough about their service, kindness and knowledge of their brand. I'm a new loyal customer and I encourage you to consider them for your next car purchase. read more

Car dealers usually are the absolute worst places full of pushy sales people. Kendall Audi turns all of the past experience I have had around and will only purchase cars from them in the future. Curtis Shaw provided my family with understanding, knowledge and support through the process of buying a new Audi and has continued to help in the 6 months after the purchase was complete with everything and anything that we have needed no matter how big the ask. If you are in Oregon you should make the trip to bend to purchase cars from Curtis and the team at Kendall Bend. The time we saved in the process easily covered the roundtrip drive from Portland when we purchased our new allroad in November. read more

Normally I avoid car shopping at all costs as I've not had great experiences being a young person. I'm normally not treated with the same respect and care that I find my parents and others are, but here that was not the case. I inquired online about trading my current pickup in on a used A5, and began communications with Makayla, who was very helpful throughout the whole process. We did an evaluation for my pickup and I received what I felt was a fair price for it, and the trade began. Negotiations were pleasant and quick, which I really appreciated not being a multiple day process. I live about three hours away and the car was driven to me at our office, signed papers in my office, and then my pickup was driven back to Bend. I'm thrilled with the car a couple of months later still, and just the overall experience shopping with this company. Will for sure take the time to try and purchase from them in the future, as I felt like they actually care about making you feel good about the sale, versus just chasing a dollar. read more

Completely difficult to get an appointment. I drive 200 miles one way, so I have a difficult time finding a day in my schedule. I happened to be in bend and heard some different noise coming from my engine, called to stop by to have a tech take a quick listen, they couldn't get me in right away if I stopped by. They are apparently very busy all the time as I also called to schedule 2 weeks ahead, ( for regular maintenance) but they only had appointments available on Wednesday of that week. Lastly, I have had one appointment with them, my first after owning my Audi, the shuttle was great, but when I got back to pick up my car, I was told that I needed a front end alignment, but declined due to my drive home. When I took it to my local LesSchwab, they were perplexed at why I brought it in for an alignment as every part was well within specs. I think I'm done with this dealership. Time to buy a BMW so that I can have maintenance closer to me and have easier access to what ever I need to keep my car running great. read more