Very conveniently located near the lake, easy in and out. Owner is a nice old hippie guy. No…read morefrills, good price.

This place is a life saver! Incredibly friendly owners, and they can accommodate longer/taller…read moretrailers than most storage facilities in Austin. If you have a large RV or horse trailer and you want uncovered storage, this is a fabulous option. Most facilities I could find were an hour outside of town, then I had two properties renig on their storage offers when they saw the size of my rig, another assigned me a spot that was impossible to maneuver into, and yet another said my trailer would get broken into at their facility. What?! At Four Points, the closely monitored security system left me feeling very safe. I could also get in and out at all hours, which I needed. Property is roomy enough that I could drive around and park my trailer without even backing up most of the time. And they even have added extras like power washing available at fair prices. Love these guys. I enthusiastically recommend this facility.

Needed a storage and found this place…read more Staff was great and when I needed an extra day to move out, I was able to call and they reassured me I could have a few more days. Really made it stress free.

Disgraceful condition of trucks. A hurried salesman gave us a filthy truck with cigarettes left in…read morethe ashtray, all kinds of dust and a windshield you could hardly see anything in front of. When I inquired about the state of truck (mirror held with duct tape) and 86000 miles on the clock his response was that he also has another one with 300000. He did insist that I take the roadside assistance and lucky me, I did. Hardly 100 miles north of Austin on my way to Dallas the transmission gave up and I had to wait for 3hrs on the side of the road for a tow. Trying to call this place was fruitless. Calling budget proper required a 30-40mins wait every single time. Do go with a professional and get a truck that has been reasonably maintained and cleaned. This place is awful.

Found the Bee Cave Rd location to have everything I need. Clean, safe, easily accessible,…read morewell-built storage spaces, reasonably priced supplies in stock, AND knowledgeable, professional staff. I went in only curious to compare to other storage options. Kristy not only listened but discerned what I needed. She took me straight to the unit I rented. Was so easy as she nailed it on the first one. Not pushy. Friendly, informative answers to all my questions gave me confidence not to go anywhere else. Continue to be happy with my decision! Prompt, friendly replies from Nathan as well.

I have had single and multiple units at this facility almost since they opened. The facility…read morecontinues to be clean, safe and very accessible. The staff has always been personable and professional and was especially so last week. We were removing a rug from one unit and it had definitely seen better days. Nathan, the manager, provided me with garbage bags and offered to dispose of the rug. He also inspected the unit for evidence of creatures....there was none. Amazing customer service! Very appreciated.

Fast and reliable…read more Showed up and carried all of my things up multiple flights of stairs.

I would highly recommend Mike's moving. Two very nice cordial men arrived exactly on time. They…read morewere most professional and took great care of all my things. I was located on the second floor and never once did I hear a complaint. The person I spoke to on the phone quoted me their prices and when all was said and done it was the exact amount he had told me. I had several questions beforehand and he was very patient not seeming to be irritated by my questions. I really appreciated the service from the moment I called until all my furniture and boxes were unloaded. Thank you so much for making my move virtually stress less. I will recommend your company to anyone.

The couple that manages is so kind and helpful. They helped me get set up with a unit at the very…read moreend of their night, which meant the world to me as I was moving. The size unit is great for the price, has temperature control, and security. So far loving having my belongings at Northgate.

Sandra and John are so professional and helpful, here. They have all the moving accessories you…read moremight need, there in the front office. The place is kept clean and cool. And I think the rates are extremely reasonable for this time of year. We feel safe keeping our stuff here while our new place is readied for our move-in.

4.5 stars. The only reason not 5 stars is the unit doors are a little run down…read more Otherwise, these units are all drive up. They have 3 foot wide steel doors - not roll-up. The units look to be at least 8 ft tall with concrete walls. I got a 5x5 that looks more like 4x5 but the price is good and there are no hidden fees or taxes. Unlike public storage, you don't have to buy their lock. The units are not climate controlled. Access is 7am to 8pm daily through a secured gate system that shuts after every vehicle, so tailgating is not likely. Great location on Ben white near congress. The folks are friendly.

AUSTIN HIDDEN GEM. Its secure and very affordable rates. Not much more I can ask for a storage…read moreunit. Have been using Lone Star for a while and have always been impressed with their great customer service. Love how its so conveniently located and they have such great customer service.

I rented a climate controlled unit here for many years. The staff has always been helpful and very…read morepolite and the facility had always been clean, inside and outside.

I've used this facility twice. This last time I had it for a little over a year. Professional and…read morecourteous staff. Decent prices compared to others. Always clean and secure. I've never experienced and issues whatsoever. Recommend them and I'll definitely use them again if the need arises.

Todd is the reason this place stands out. Whether you need storage, mailing services, or both, he…read moremakes the entire experience effortless. He is knowledgeable, organized, and genuinely enjoys helping people. If you're new to the area, he's also a fantastic source of local information and recommendations. The facility itself is clean, well-maintained, and gives you confidence that your belongings and packages are being cared for. What I appreciate most is how easy Todd is to work with. He is professional, thoughtful, and consistently goes the extra mile to ensure everything is handled smoothly. It's rare to find someone who combines efficiency with such genuine kindness. Excellent customer service can make all the difference, and Todd delivers it every time. I wouldn't hesitate to recommend this business to families, individuals, or anyone looking for dependable, friendly service.

RUN. DO NOT USE. I WAS GENEROUS WITH THE 1 STAR…read more DO NOT USE THEM. HOLY SHIT SHOW GOING ON HERE. THEY WONT LET YOU CANCEL YOUR STORAGE UNIT BECAUSE YOU GET PUT ON HOLD FOR HOURS AND NO ONE GETD BACK TO YOU, YOU CANT CANCEL ONLINE, AND THEY DON'T ANSWER THEIR EMAILS. NOW IM GETTING LATE FEES. I canceled my storage unit before we even moved into it, so we never moved into it and never used it once. I canceled well before any payments also, and the first month was free. I had to call 4 times to cancel the unit to start with because I was put on hold for more than 30 minutes each time, I've sent numerous emails to the manager and I get no response. I finally was able to talk to Carmen and I had it all squared away over the phone. Then a month later I get an email saying time to pay my storage unit, I called again and emailed again to cancel saying I'm not using it and never have. No one ever answered my calls. I'm pissed off and now I received a late fee on for something I'm not using! I have proof of emails trying to cancel and proof of phone calls, and I know yall do to because every call is recorded. Can we please get this situated asap. If I get another bill or sent to collections I will have a huge problem. Im don't dealing with this and was done dealing with this months ago. I've attached my stupid late fee. I would seriously considering getting rid of Carmen, I would not want this guy representing my brand.