The lady in the office is the most confrontational person ever…read more She has no customer service skills Won't let me speak to a manager, I live in Arizona and what's me to go take out a box to Chicago so she can clear me out? And charged me 144 dls to replace some lock I didn't even damage?! She made me go sign paperwork at a Arizona location for nothing because she still won't help . Terrible service specially this location other locations I rent nation wide have no issues ....

I was looking for a small storage space to for my small buisness and went to the pu lic storage on…read moreOgden. Laquisha who is the manager was there and took care of me She was very professional and patient with me taking me around looking for the right unit to fit my needs. She explained everything in detail and was great all around!

Avoid this place if you value honesty and good customer service! I was given a price and told it…read morewould be locked in for at least six months but only to have my rate nearly double in just 3.5 months with zero explanation. When I called to ask why, no one could give me a straight answer, and the customer service was beyond frustrating. On top of that, there's no communication between their online sales team and the in-person staff. What they tell you online doesn't match what happens when you go in, and you're left dealing with the mess. It feels like they just say whatever to get you in the door, then hit you with surprise charges later. Save yourself the hassle and look elsewhere. This place is all about bait-and-switch pricing and terrible communication.

Friendly employees. Bait and switch on the price. Got an online great price but when I signed the…read moreagreement for the space they added a 50% tax and administrative fee to the price that made it EXACTLY the same as the regular price!!!

Call today to extend my truck rental, and the lady over the phone has the nerve to tell me the…read moretruck was already rented to someone else -- and that next time I would be charged $200 for interfering with a rental. (Lol, bitch please.) First off, sounds like you're trying to scam. Since when is it policy to rent out a truck that's not even physically at the lot? Don't recommend this place -- rude asf. Some employee smells musty asf, smoking weed in the alley. This place needs to be shut down, or the staff needs retraining or replacement. Something isn't working. I would be contacting corporate about this

Uhaul gives no help in loading a car on to the dolly. They did help hook up the dolly. It took us…read more1.5 hours to hook up our car in the cold. No one gave us any advice or told us to bring de-icer for the straps which were too frozen to get in the slots. it was a NIGHTMARE. We ended up buying some vinegar and sticking the straps in the car door and putting on the air while the car was up on the dolly to thaw the straps. The BP doesn't even carry de-icer in Chicago. So bad when you run a Uhaul business. it's obvious this happends to all the straps in the winter. But they dont care. It was our problem. We also had to go to a different place to get the truck from where we reserved it. That apparently is often the case. And then the dolly was at a different location. So we had to go to one to pick up the truck. Then take the truck to another location to get the dolly. Then we had to go back to get our car from the first location. So it took us HOURS to get out of town just because of all of this. And if you return the truck early, you get nothing. There aren't really many places to rent trucks from so that is probably why they are not caring a whole lot about the customer. Kind of like when you get to the airport, you are stuck with the junky food and you pay too much for it. But it is cheaper than full movers, so that's the only reason why I would suggest someone use it. But adding up the gas and the rental, hotels, time lost at work and such you sure dont save much. And the 26' truck got 7!!! miles to the gallon. It was crazy how much we spent on gas. Just nuts. So overall was it cheaper than movers? not much. I wouldn't say the employees are not nice. They are. But they are "not trained" to help out getting a car ON the dolly at least at the Cicero location where i had to go to get the truck and then come back for my car later. The dolly was attached by the uhaul at the Midway location. We were so nervous about the car we had to do ourselves. We watched youtube videos sitting in the truck over and over so we didn't make a mistake. Make sure you watch the FIRST two that come up. Not just the first one I think that one is by Uhaul and it's not great. It was so cold out and the straps were FROZEN. Bring de-icer and gloves no matter what if it's winter. And if you dont hook up that car properly, someone will get hurt if that car comes off the dolly and more likely someone will die. It's so dangerous to have the general public hook up a car to that thing. I can't believe Uhual is allowed to leave us on our own. We were stressed the whole way. But every time we got gas we tightened the straps. It was scary though. We were so amazing that Uhaul doesn't help more and do more. But they can get away with doing the bare minimum I guess.

Raised my rental cost by 80% one month after signing with them. Could not get in on a Sunday when…read morethey are supposed to be open. Door is often propped open and someone was, I'm pretty sure, living in aone of the units.

i got a 10x10 in october of2025 i was paying $118 i received a text message several days ago…read morestating its up by $100 no prior notice nothing i call speak to juan and he says you can pay $65 extra dollars this month that the economy has gone up well yes it has for customers as well upon checking they are still offering the price i paid when i started in october let the buyer beware they will have you get a unit and then raise it by $100 for a small unit like mine i have contacted several other storage units indoor around the surrounding areas and none have gone up by $100 not even close to $65 several storage facilities stated they raised it by 25 to $30 and notified their customers i dont understand why chase current customers away!! i did speak to a manager online who stated they would keep my rate the same this month and start charging me the extra $100 next month but juan stated his district manager stated $35 off the new $100 upcharge does she actually believe $35 off of the up charge helps? i will update everyone once i speak to them today

I have been a customer at this Public Storage location for several years. The staff, specifically…read moreVal, are great. My unit is the largest, and is heated, which is awesome (if you have electronic items and don't have a heated unit, the display screens on your items will not work anymore. I learned that after storing my items in a non-heated unit YEARS ago. Will never, ever do that again!) I have furniture for a 2 bedroom apartment, and my unit is big enough not only to hold all of my stuff, but there's plenty of room for more stuff! I love the gate hours (6am-9pm); I'm able to get in and out of my storage unit without any problems. If you can't find any dollies around, all you have to do is go and ask Val, and she'll get a dolly for you ASAP. Make sure to take advantage of reserving a unit online. You only wind up paying the administration fee (plus about a $9 charge for insurance) for the first month, which is awesome (especially if you have the largest unit like me!). You can also pay either in person or online, which makes things very convenient.

The worst place I've ever encountered. The staff makes mistakes and doesn't admit to them. They…read moredon't even try to fix them, and they don't listen to you at all. The staff can't handle their emotions, rushing around, yelling at you for something you didn't do, and taking their stress out on you because they made a mistake. The worst experience I've ever had. I don't recommend this place to anyone.

Clean, safe, great customer service and affordable. Would highly recommend over the Public…read moreStorage!!

Staff was great and easy to deal with. Respectfully answered all of my many questions. Gave an easy…read moreto follow tour as well. Highly recommend.

staff is friendly they are good people. can't complain. clean place. Will be back in the future.read more

After two months I get a letter from them saying my monthly rate is doubling. I called and they…read moresaid I was on a promo rate. Thing is though, nowhere did it say I was on a promo rate. Learn by my mistake and look elsewhere for your self-storage needs. They use predatory business practices. I am cancelling.