This was the worst service experience we've had in a long time. We were headed to Yard House, but traffic was clogged up and we were driving by here. I have wanted to try it for a while and my husband was finally open to it because the alternative was to sit in traffic for 10 minutes to make it a mile more to Yard House. We went in at about 3:25 on a Saturday afternoon and were seated at a booth in the bar. The server/bartender wasn't very friendly and didn't seem to care for my husband. (He thinks he's funny.) Our food came and it was pretty good. The mac n cheese side was awesome. We asked for refills on pop and when she brought them, I asked about straws. She said they don't give them unless they are requested, so I asked her for some straws. She said she would be right back and she never came back to our table again. I needed to order more food for my son, but she never came back. We finished our meals, workers came to take our dishes away and brought boxes. She was behind the bar and we were waiting for her and waiting, but she never made eye contact or walked by our table again. After a while, she seemed to have left as we didn't see her at all any more. At this point, I promised my son we would stop by McDonald's so that we could make sure he got enough to eat. We would have probably ordered dessert if anyone had been interested in serving our table. By the time I decided to get up to ask for our bill, there was no one around - not even behind the bar. I went up to the hostess stand and asked one of them for the check. She managed to find someone and they dropped it off.
I was really disappointed by this experience. It was our first visit to this restaurant. I hate cooking and I am bad at it, so we eat out all of the time. My son has autism and he doesn't like very many places, so when we find a place he is good with, it's very exciting for us because we only go to the places that he doesn't have a meltdown at when we pull into the parking lot. He liked this place and he doesn't like many places. I would love to have this place to come to instead of Coney Island (one of his faves that I am so sick of), but I have my pride. I expect good service at minimum when I go to this type of restaurant. I was frankly insulted by the disregard that we were treated with. The managers were walking around in suits, but no one cares about service and the customers are treated like furniture. This place is pretty, has nice ambiance, and the food is promising, but the staff is cold -- disturbingly cold. I can't remember the last time I had service this bad.
Yard House, Bone Fish, Capital Grille, and Maggiano's are a little farther west on Big Beaver. All have a pleasant ambiance, good food, and good service. I wish we had sat through the traffic to go to one of those places instead. Troy has an amazing variety of great restaurants to choose from. You don't have to settle for insulting service at Stoney River. read more