Yeah a chain, but we were craving some place we hadn't tried yet. It was a birthday lunch. Friend was visibly disabled and used a cane. I asked the hostess for the closest booth = less walking for my companion. The restaurant was basically empty. More staff than patrons. She took off like a rocket, sprinting to the complete opposite side of the restaurant. When we finally arrived I said "we asked for the closest booth." She looked baffled. I said my friend has difficulty walking. She softly muttered a sorry and dashed off. Hmmmm, not a great start to our meal.
Our server was extremely polite and tried very hard to please. He was obviously following a predetermined method of dealing with customers.....he just didn't have the timing quite right. We hadn't even glanced at the menu and we were asked if we wanted appetizers. He took our drink order instead and said he would be back to take our order for our starters. We had mentioned that we were only going to order entrees, but the sales pitch was on. No big deal, as it was subtle.
Our first taste of food came with a small basket of round looking rolls. We were warned they were very hot as they just came out of the (oven?, fryer?) I don't remember. The fact that they were so fresh I think made them appealing as they didn't have a whole lot of flavor, (a slight sweetness was detected), but if you slather something bread like that is warm with some butter chances are it will be edible.
Our orders of their house special French dip, $20 (asked how I wanted the meat done which was super surprising), and a prime rib sandwich, $18. Both came with only one side and we opted for the fries.
The meals arrived in a timely fashion, our server was quick to refill our drinks and ask about our experience which was nice. His timing had improved unfortunately our lunch was a mess. At first glance, things looked good -tender pink shaved ribeye, crusty bread, rich looking au jus and fries in a metal cone, Yay!
The first bite was the tell tale sign that this was going to be bad. The bread was all wrong. The crust was so thick, you had to bite hard and pull which then put it out of the "eat it with your hands" category. And it was so so salty. A dunk in the au jus could have softened up the bread, but that ended up tasting like a broth of salt which made the salty sandwich even saltier. I could feel my blood pressure rise and not just because of the sodium levels. The over chewy crust of the bread was bad enough but to top it off, it just didn't seem fresh. The "crumb" and texture was not pillowy and tender, but dry and crumbly.
I tried the fries and although hot and crisp and adorned with some herbs and maybe parm, they seemed to suffer from the same sodium overload. At that point I couldn't tell if it was residual from the French dip, or just salty on their own. Needless to say, after picking off some pieces of meat, and having another dough ball, my lunch was done.
Of course, this made me have plenty of time to watch my friend, who would NEVER complain, struggle in desperation to gnaw through his sandwich. I am not kidding. His determination to get through the bread crust, gristle and fat of his rib eye,was cringe worthy. He should have brought his mechanic tools to get through that meal.
I was in a pickle though as I am not shy of pointing out issues to servers and management, but this situation was different. Everything was cooked properly on my dish. Maybe folks love the salt and don't mind losing a tooth to get through a chewy crust. I don't know. Since my friend would not comment on the quality of his steak, I could not bring that up either although I knew that it was dismally poor. So I decided to vent here instead. In conclusion, it was one of the worst meals I have ever had and I got to waste $55 . The only thing I got was a caffeine buzz from the refilled glasses of diet coke that I chugged to hydrate myself from the salt lick sandwich. read more