This was a once loved place by our family, where the food was consistently good. But over the last few years, the food has not lived up to prior expectations... where some of our chicken, pasta dishes, and where pizza have not been delivered hot or cooked entirely well. After waiting nearly 25 minutes, our first bowl of pasta was finally delivered barely warm in the center, and then nearly fifteen minutes later, a pizza was delivered that was under cooked and soggy, which I sent back. And then the second, re-ordered pizza arrived just as under-cooked and soggy as before... honestly, it was just a mess. For the pizza, I blame it on two aspects: low temperature and short cooking time. After speaking with a service manager about the delays and food quality, it became clear to me that there appears to be an issue with 'quality control' within the kitchen; the pasta was either not being delivered quickly from time it was cooked, or that the pasta was not being brought up to temperature properly, but still it was delivered late; either way, there should have been no excuse for serving cold food... maybe the delay was that the pasta dish sat too long after cooked and not delivered when it should have been. And still, after talking with the service manager, and prior to our family leaving with a near $70 bill that I paid with no refund request, we still did not receive any sincere apology from the service manager of our issue; it was rather dismissed with some indifference to the issue. I then set out to write a letter to Stonefire Grill corporate office outlining the issues we had with the food, but to my surprise, I received no response from them. To me, this is a reflection of the service level that needs serious addressing. I for one like consistency, and I once loved Firestone Grill. But from this experience, I am very reluctant to come back. Perhaps if a change occurs within the kitchen to address these issues, I may come back. I also may say that my experience may be a one-off; that not everyone's experience will be the same... it is just frustrating that it had to happen to our family. read more

A Sunday evening packed with people is usually a good sign. I have to admit the food is pretty good, but the atmosphere with so many people inside was incredibly loud to the point we could not hear each other. I'm used to quiet restaurants where we can converse and have a meal without distractions. As for the food, it was what I was expecting, and overall, the quality was quite good, especially considering the volume of people served. The favorite for me was the pizza, along with garlic bread. I guess I'd had enough meat for the week, and craving some carbohydrates. The other meats were delicious however, as I took a small portion just to get a taste. Overall, I would definitely come back, except for take-out only, as the crowds are really a distraction to enjoying the dinner. read more

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A great place for the family. They have family size portions of their pastas which is nice. Feel like the menu could be a bit more expanded. Salads here are nice. Great place. read more

Great pick-up experience last week, the day before Thanksgiving. There was an outside table set up for more space and bags already filled with 10 or 25 place settings. Great service by Kailee. Today, manager Caesar helped me with my curbside experience and a food allergy issue. He was very caring, thorough, and wanted to personally confirm a new recipe or food assembly process. He is exactly how a manager is supposed to follow through and take care of the customer. Thank you so much! read more

Capacity: 8/10 (pretty packed on Friday nights). Service: 7/10 (asked for sauce 3 times to obtain). Tri-tip: 6/10 (too dry for med rare). Pizza: 8/10 (burnt toppings, still tasty). Salad: 9/10 (tossed thoroughly). Bread sticks: 9/10 (carbs, mmm). Tips: Place can accommodate large parties, over 15 people. Just get there 30 mins in advance and staff will gladly accommodate and connect tables. Huge outdoor seating area as well with fire pit. read more

Had to downgrade the score for my catering order. Food took 30 minutes longer then my initial pick up time. Ordered 2 whole tri tips and the portion sizes for each were not the same. Ordered 3 full racks of ribs and the portion sizes for each were a joke. Look at the pictures and you can see the size differences for each piece. Food tasted great but I was disappointed when I opened the boxes and saw the portion sizes for the meat. read more

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I used to love Stonefire. My kids will tell you it was my first choice for our family get-togethers. I still want to love it, but every time I order online, I am made to wait past the scheduled pick-up time. Once, way over an hour later. That was due to a broken oven or something...a few months back. Just this past week, it was a nearly 30 minute wait. Not sure the advantage in ordering online. The food is still good for the most part. This time there was a mildew kind of smell permeating from the bag with the chicken and ribs. Not sure the cause of that, but it was not pleasing to the senses. Their carrot cake is still a hit and the portions remain generous. Hoping to be able to rate 5 stars again soon. read more

This was my second visit here and I've always had great service at the counter and at the table. The servers seem to enjoy not only their jobs but in actually helping the customer, which is hard to find nowadays. Mark the manager was exceptionally great! He truly cared about our orders being correct and that we were happy with the food and service. I'm sure he is very busy but always took the time to make sure we didn't need anything else. He definitely deserves a raise and promotion because he is a great example of what a restaurant manager should be. Thank you Mark! read more

Great experience!! Husband and I went here for an early lunch and very pleased with the service. They're doing things a bit different, they have you place your food order and pay for it prior to seating. Our food order was taken by a very nice young lady named Leta. She was very helpful and patient. After we ordered she gave us a table tracker and told us to take a seat anywhere. She explained everything is self-serve, you get your own beverage and utensils. After finishing our meal we had some food left, so I walked up to ask for a to-go box. A young staff member saw me and he asked "what could I help you with?" I just explained to him that I needed a to-go container. He was very helpful and with a smile said "Sure." After he gave me the container, I thanked him for taking care of us and got his name, Gabe. Gabe then took the time to talk to us briefly and ask how our meal was. We told him everything was very good. We were both very surprised that he took the time to speak with us. We told Gabe we used a gift card and there was enough left for the dessert we were thinking of ordering. He said he can get that dessert order in for us. He then told us to save what was left on the gift card for our next visit and dessert was on the house!!! Gabe has a wonderful demeanor and rapport with the customers of Stonefire. He just knows how to delight the customers and make them feel like a real guest. We definitely plan to return to this particular Stonefire. We just had a great experience!! read more

Food was very basic and some meals were not very good. Chicken had a lot of fat and sides were just ok. Not as good as it used to be but good customer service. read more

We came here for a company Christmas lunch and I do like that there were plenty of large tables to sit big parties. Everyone got their orders quickly and no one had any complaints. I don't know how much of a difference the personal salad vs. the group salad was (honestly, couldn't tell they were both huge) but their salad is pretty awesome for a healthier choice. Of course, going the carnivore route is good too as most of my coworkers opted for beef and chicken (they killed it, so must have been yum). Anyway, can't really go wrong with Stonefire Grill; it's a pretty solid place for food. read more

How dare you serve this! I ordered rare tri-tip and received old beef jerky. How could you serve this? Honestly! read more

Stonefire Grill - Ordered rare. Received beef jerky. Disgusting. - American Near Me - Pasadena, California

Recently went to Stonefire Grill and I am so disappointed in the quality of food! The franchise has changed as a whole. Their food use to be good!!!! This location (Pasadena) the workers are amazing, super helpful and patient. It is well kept and clean! But it does feel like you are eating cafeteria food! Everything comes out warm, not meal hot! And not all out at once. The tri tip is a strange color, the ribs are not good, the salad is soggy. The only good thing is their pizza. Honestly, never going back to a stonefire grill in general. And it's pricy! read more

Took forever to get my kids meal pizza, restrooms had no toilet paper staff was friendly read more

Stonefire Grill - Kids meal pizza - American Near Me - Pasadena, California

The concept is you order first and then seat yourself anywhere. I really like this a lot. The food has never changed. It's basic family style food. Things I order here every time is pesto pasta, tri tip, salads, mash potatoes, beans, and breadsticks. Somethings I tried that were not really worth it is the sea bass because it's so tiny. You would have to let them know how you want your meats cooked. I got a medium well and it was more rare. Their signature salad is good and so is the blue cheese arugula salad. They have self pack to go boxes here and bags before the kitchen. Restrooms conveniently located on the side and parking free. Service they pretty much are not in sight. You would have to flag them down for any assistance as they are mostly in the kitchen or at the cashier counter. Food is good as always. read more

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Absolutely love Stonefire Grill! They sent us a gift card because they catered at our wedding one year ago (the food was awesome and our guests loved it as well). The food is fantastic. The BBQ ribs were definitely my favorite, hands down. read more

Everybody loves Stonefire. Can't go wrong ordering a buffet for a crowd from them! If there are any leftovers people are always happy to take them home and reimburse us for the cost. read more

I don't know what happened but I haven't been here in a little while and it looks like this place is slowly going into the crapper, or they were extremely short staffed... we brought a Fredie day here for his birthday and we ordered for all three of us - triptip (2lbs), bbq chopped salad, and roasted cauliflower. We got the little buzzer and looked for a table. I wanted to sit outside cause naturally I like sitting outside, but EVERY table was dirty. They weren't being occupied, but they all had food and drinks all over. Nothing was cleaned up by the staff and you can see staff members walking through there but totally ignoring it. So we blew it off and sat inside.. well, it was the same crap on the inside tables as well.. 60% of them were just dirty. So we just got a random spot and sat down. I wasn't happy, so I decided to go back outside and I had to clean the table to sit at myself despite telling two workers that the tables needed to be cleaned. So I was completely ignored. The good came out and was delicious! Their food is wonderful! While we are eating, the workers are moving chairs around and decided not to pick them up but to drag them, so while we are celebrating my friends bday, we are yelling at each other from two feet away and getting pissed cause the chairs are dragging and making a cringing noise. Towards the end of our meal, I snuck away and bought a carrot cake. I asked the cashier if they can sing happy birthday and he said that they normally don't but he'll make it happen! Sounds good!! I was stoked! It would have been a total surprise! So I go back and sit down and am waiting and waiting and waiting... and finally I see her come out with a cake!! BUT she looks lost! So I wave her down and she puts the cake in front of my friend and just walks away. I was like WTF?!?! Seriously!???? So my wife and I sang a little happy birthday to him ourselves. The carrot cake tasted wonderful!! One of the best I've had! The experience we had was horrible!! The things we dealt with were amateur stuff that I would expect from maybe a new restaurant that JUST opened up and is learning the business or something... not Stone Fire Grill! Call me crazy, but there were more people walking around and asking customers in line "how many people do you have in your party?" than there was helping to clean, and keep up with the crowd. It was such a bad experience. I don't know if there was a change in management, but this is not the same Stone Fire Grill that I used to come to. Not sure if I would want to return... yes that bad. read more

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Decided to stop by Stonefire Grill for some BBQ, and I had a great time with the family. I forgot that I had to serve myself with utensils and drinks, but that's just how it is there. Not that it should matter really because the food was delicious. We decided to sit by the bonfire since it was a cold and rainy day. Good times. read more

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I went to order a salad after work and everyone was so helpful! I went inside to order and the waiter was so patient. Packaging was great, they gave me more than enough sauce. Can't wait to go back once everything reopens! Thanks you for dinner tonight. read more

Stonefire Grill - Beautiful petite chopped bbq salad with tri tip - American Near Me - Pasadena, California

sucks sucks sucks omg this is worse than apple bees or chilis but for the price of a michelin star restart it makes no sense sorry to anyone who likes applebees or chilis but i will admit at least those places are better than stonefire omg read more

My first time visiting this place. Overhyped in my opinion. Here's why: *Staff that brought the food out were super unmotivated. They seemed upset. *Person who took our order was cool. *food does not come out at the same time. Good manners are to wait for everyone at the table to get the food THEN we can all eat. So when all the food finally arrived, my food was cold. *tiny portions of food for the price *food quality was 6/10 Can't say for sure I won't be back but it definitely won't be on the top of my list. read more

My husband introduced this hidden gem to me. I love their BBQ chopped tri-tip salad. They have a lunch special with soup and salad that is under $20. I love that I can customize my order through their online ordering system down to whether I want to remove corn or tortilla strips. You must also try their Tri-tip. Those two are staples when I visit. You order and pay first at the counter and seat yourself inside. read more

When ordering, i had to repeat myself multiple times. The cashier kept closing the order before I was finished. He was more concerned about the next customer than the current one. Food was generally good however it took 40 minutes to get most of it and a full 60 minutes to get the rest. It would have been longer but we had to flag down multiple servers at that point. The servers are moving and they are definitely pumping out to-go orders constantly but at 530 PM it shouldnt take an hour for guests sitting in the restaurant to get basic staples that are being mass produced. Looking around, everyone was having this issue. read more

ordering online for takeout...deciding on a family meal of the 1/2 tri-tip and full slab of ribs...comes with breadsticks and choice of full salad...taking the south of the border with tri-tip for the meat choice...roughly $70 after tax and adding more for tip....quite popular even at 3pm...a lengthy wait for food to be prepared...in the car and brought out....taking home and unpackaging...tri-tip cooked to perfection to a moist and tender medium red center....ribs were tasty....south of the border salad was tasty....breadsticks are awesome...stonefire grill does well for a chain restaurant... read more

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My friends and I have been to Stonefire Pasadena twice in the last two months. We like the nachos! On our last visit, Mark, stopped by our table to see how we were doing. He was fabulous in helping us out with our orders. (Our group has special needs with food. One person is no dairy, another is no peppers, and sour cream and guacamole on the side.). One of our group was celebrating a bday and Mark brought her a complementary piece of cake and another friend her own piece of cake and provided me with a sample of the pulled pork (I don't eat sugar) which we could get on the nachos too! I tried the pulled pork this morning and I think it's going to be on my next order at Stonefire. Thank you Mark for making our experience at Stonefire awesome! We will be back! read more

The food as well as the service at Stonefire is impeccable. I ordered the alfresto with a caesar salad and I could not have been more pleased. Jansen was also very kind, helpful, and accommodating during my visit which was very appreciated. I will definitely be coming back soon and can't believe it took my so long to try this restaurant! read more

Great portions, great options. Lots of seating. They serve primarily pasta, sandwiches, soup and salads... I got the mediterranean bowl and it was huge, very filling and tasty. My fiance got the well known chopped BBQ salad and was extremely disappointed the chicken was very obviously, not BBQ'd... Aside from that, the torilla soup was good and the portion was great for the price. Salad portion was great as well. This place has great customer service too. You order at the front, then a waiter brings your food and periodically checks on you. Great spot for large groups/ families but equally good for small groups of two as the menu has many size options (including family style servings). read more

Stonefire Grill - Chicken tortilla soup - American Near Me - Pasadena, California

Sooo glad this place is still doing a-ok during these times! Missed the ribs. Recently got the ribs and chicken combo via curbside pickup (ordered online), kinda felt like VIP. Didn't even have to get out of my car and I was outta there with the food in less than 5 minutes! Anyhoo, the combo also came with a Santa Fe style salad and some breadsticks. Just as good as dining in! Been there so many times including one time my workout buddies chose the spot to celebrate my birthday. The food is/was delicious! Sometimes the tri tip did end up overcooked, but everything would still get eaten with the sauces provided. Check 'em out! read more

Stonefire Grill - Baby Back Ribs and Chicken for 2 - American Near Me - Pasadena, California

DO NOT order takeout for dinner on the weekend! I placed an online order at 5:37pm for a 6:30pm pick up. We ordered a full-sized tri tip, whole chicken, pesto pasta, Caesar salad and roasted cauliflower. When I went inside to check on my order at 6:40pm, the ticket for my order was still hanging on the metal shelf (they had not started to pack my food) and the cashier began looking for my food items (there were stacks of food orders from each cook station that were waiting to be bagged). Everything was ready with exception of the roasted cauliflower. I was told that it would take about 10 minutes for the order to be ready. at 7:05pm, I asked if they could check on the cauliflower since it was well past the "10 minutes". The person returned and told me they just started cooking the cauliflower and it would take more time. With the rest of my order having sat on the counter getting cold for about 30-45 minutes, I canceled the cauliflower order and left with whatever was ready. Following a 20 minute drive home, everything was already cold and needed to be reheated. Before leaving, I had a chance to talk to the manager because they were so disorganized and so many guests with online orders were upset for having waited so long past their pick-up times. The response that I received was, "we have too many orders for us to handle." To make the experience worse, the person who helped process my refund didn't actually process a refund and just went through the motions on the computer to print me a copy of my order receipt. The manager also offered to discount my food for the inconvenience, but didn't actually do anything. It's just so disappointing that the service was so terrible. Their food is good, so if you want food from this location on the weekend, go in person and avoid takeout. read more

The food here never disappoints, whether it's the prime rib or the breadsticks you're in good hands. The family meal was great and came with plenty. You can never go wrong with this place. Also tons of parking so that's always easy and not something to worry about. The seating outdoors is also nice here. read more

Went with a group of 5 friends and our server Judith was the best! She was super sweet and friendly and made the whole experience better. Food was also delicious and perfect serving sizes. read more

i want to preface this by saying i LOVE stonefire grill and usually have a great experience here, but after having a meh experience ordering through postmates i'll probably just stick to eating there in person :( we ordered the stimulus package ($30.99) which comes with a salad, tri tip or chicken, a 2 topping pizza and 8 breadsticks. it's a great deal for a bunch of food that would easily feed 3-5 people! we ended up choosing the Caesar salad, tri tip, and getting mushroom and sausage on our pizza. we also ordered a small pesto pasta & added chicken. let's start off with the good: the portions were great! there was definitely enough food to feed the 5 of us. the breadsticks were everything i remembered them to be (aka literal heaven in the form of carbs) and the pesto pasta was perfectly creamy and flavorful but, we did have some issues: first off, our pizza order ended up being slightly wrong. instead of the mushroom & sausage we ordered, we got mushroom & pepperoni. definitely not a huge deal, just a slight bummer. next, for our order of tri tip we had selected the sauce on the side option. the sauce we were given ended up being (i wish i was exaggerating) a small container with about a tablespoon worth of sauce... for an entire order of tri tip. the tri tip was also cut against the grain which made it a lot more tough to chew. lastly, the pesto pasta was tasty as always but we found a pretty big chicken bone fragment (see photo) which made us wary for the rest of the meal. again, i still love stonefire grill and the food that didn't have issues was delicious as always, we were just left disappointed. will give them another try in person next time & hopefully will have a better experience! read more

Stonefire Grill - chicken bone found in pesto pasta O: - American Near Me - Pasadena, California

Food and service terrible. It cost me almost 100.00, for a mediocre, tasteless lunch. I would've rather gone to Carl's Jr right next door. Never again.... read more

I'm so disappointed with Stonefire. Recognizing this is a holiday the restaurant should have stopped taking orders. Online ordering showed a reasonable 30 minute wait, while in person orders were expected in an hour. Turns out the food wouldn't be ready for three and a half hours. The worst part was the totally unorganized hour long pick up line. And obviously the food was cold and the ribs were undercooked. You all can and should do better for your customers. read more

Stonefire Grill - Hour wait just to check in from this point. Another hour and a half to wait for your food. - American Near Me - Pasadena, California

This place rocks. Had an amazing time. Excellent food, and the service was decent. The tri tip was delicious. The ribs and pizza definitely hit the spot. The only snag we hit was upon our departure. We had a whole slab of ribs to go and when I asked for some BBQ sauce, although they seemed to have some pre-packaged BBQ packs for the take out section, the employee handed me some lids (to self-serve) even though I had my hands full with our very large order. I went ahead and did it myself. The food was worth fetching my own BBQ sauce, even though I was literally staring at the "take out" BBQ sauce the entire time of that interaction. Should have got 5 stars. I would still would recommend this location though. I like it. read more

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Met expectations. Nothing too tasty or too bland. Slightly expensive compared to what was served. Overall, neutral experience

Lunch today - have not been for several years. The service was great. The most recent special lunch menu (I have no idea how long it has been active) is in my opinion weird. There are two sandwich choices, pizza, and 3 salads for which there are no descriptors. They then offer a variety of sides that you can choose with the above choices. Most of the sides are salads, but who wants to order a side salad with a salad? They did have soup, but I didn't want soup. It was just strange. I ordered the cartwheel salad, and I had a hard time finding the beets. They had all sunk to the bottom along with everything else, and I had a hard time keeping the food on the fork they provided. I also thought was also rather tasteless. My dining companion ordered a bowl of chicken tortilla soup and the cheese was so stretchy she had a hard time eating the soup and keeping the cheese out of her hair. I've had better dining experiences at SFG. Going to chalk this one up to my personal bad menu choices for the day. read more

Pasadena, CA location- Rounded to 4 stars for their fabulous house made daily 3 layer carrot cake. A family member gave us the tip about Stonefire Grill and we've ordered from there 4 times in one week...somewhat out of convenience, and also for a finicky eater who has been enjoying their lemon garlic grilled salmon, mashed potatoes and soft, warm and tasty garlic bread sticks. Most everything on the menu is never frozen, house made, and prepared daily including salad dressings. All of our orders were and call in order for take out and they underestimated the pick up time several times I waited at least 15 minutes over promised time on several occasions. This location is very busy! Best Deal "not on menu": Stimilus package (1 lb chicken or tri tip, salad, breadsticks, pizza $24.99) not a fan of their red BBQ sauce, asked for sauces on side. House Made Carrot Cake 5 stars In my opinion, best thing on the menu I've tried so far! Garlic/Parmesan bread sticks so warm and soft...addicting 5 stars Caesar Salad 4 stars dressing thick and house made...salad is good when prepared properly with the right amount of croutons, Parmesan, and cut of lettuce. One time it was great, the other haphazardly prepared. Pizzas 3.5 stars Pepperoni and mushroom-average at best pizza red sauce was salty "Our Favorite": Pesto, red onion, feta, avocado, mozzarella-greasy-next time will ask for less pesto OR Will try the San Marzano crushed tomato, basil and fresh mozzarella pizza next time, sounds like it may be the best choice 4.5 stars grilled salmon with garlic lemon 1/2 lb filet has varied in size the two times we have ordered, one time portion size was generous, the second time cut was different and did not seem as plentiful. Both times grilled to perfection 4 stars Grilled 1/2 chicken Chicken done to perfection, asked for sauces on side 3 stars tri tip Asked for medium, received well done-not a fan-it was dry 4 stars garlic mashed potatoes-pretty good-cheese mixed into garlic mashed potatoes topped with green onions. Was surprised I've driven by this place for years and never stopped in. It's a good value for days when you aren't able to cook, they also have a catering business. SO surprised by how busy this place is! read more

So we tend to get the stimulus deal at stonefire delivered once a month through Uber eats. About a year ago, they used to be super busy, so would sometimes not accept the order immediately, then cancel. This was fine. Tonight, I placed an order for the stimulus deal and some beans at 5:50pm 3/22. I set down my phone after 10 mins knowing they hadn't cancelled so we'd be getting our food in about an hour so I can deal with our screaming child. Around 7 I look at my phone and see that stonefire had cancelled the order and the stimulus deal is now not showing in stock. Great, we'll, all is not lost, I'll just order the feast, I order that and some beans. I wait 10 mins and call stonefire and speak with an employee who lets me know they don't see the order in the system but it should be coming through. I look at my order and it's now been cancelled again. Now the family feast is out of stock on Uber eats, I call Uber eats to ask what's going on and they let me know the merchant is out of stock. Now I have no idea what to feed the in-laws and I still have a child to deal with and it's 7:20pm. Well played Stonefire, you win. You cratered my night and I'm scrambling to find dinner. Update: Stonefire Reached out and made the whole situation right. read more