Shopping for my 1st Piano, I hit the jackpot with Drake at Piano Nation and a used 1995 Schimmel…read more114 Upright Piano they just happened to have on consignment which was both visually immaculate looking almost new, but also sounding fantastic at an affordable cost. Customer service from Drake was incredible before, during, and after the sale. I highly recommend asking for Drake at Piano Nation in Scottsdale.

The Piano Store in Scottsdale is the "creme de la creme" of piano stores. I have never seen such…read morebeautiful pianos from large grands to smaller uprights. All are polished and ready to fill your hearts and home with beautiful music. I recently had the opportunity to speak and work with Drake Brown whose knowledge of pianos is exceptional. He shared with me that they have the largest collection of Steinways in the US. Not only do they offer brand new pianos but also pre-owned. I was moving out of state and needed to put my piano on consignment which I did with The Piano Store. Unbelievable experience. Drake was extremely easy to work with in assisting me with this pain free process. I can't say enough about this piano showroom and Drake Brown. If you're in the market for a new or pre owned piano go directly to The Piano Store. I guarantee you there is no other store that has the selection and additional services in all of Arizona!! Please ask to speak to Drake Brown and enjoy the experience.

As my girlfriend will attest, I can be a bit of an analytical nerd, so it wasn't too surprising I…read morechecked out almost all of the piano sellers in the greater Phoenix area before buying a piano. All this research worked out quite well for me, because I eventually encountered the Riverton Piano Company in Scottsdale where I ultimately purchased a beautiful Petrof upright piano. It was a superlative buying experience. Howard was a tremendous representative of Riverton Piano and very helpful in my decision making process. He possessed a wide knowledge of various piano technologies and manufacturers all the while conveying a congenial, professional attitude. Howard provided detailed pros and cons of various models and made several suggestions that well-suited my needs and budget. His communication, whether verbal or via email/text, was exemplary. When there was a slight issue with the delivery, Howard also seamlessly arranged for a very satisfactory resolution of the issue. I highly recommend the Riverton Piano Company.

Reputable dealer, business. Howard Kessler was great! A wealth of enthusiastic information. He…read morereally made some tough decisions that much easier. We now know how to move forward with our next piano purchase with Riverton and Howard!

Was searching around for Piano's in my area and found my My First Piano web site. There web site…read moregives a lot of information about the opportunity to be able to try a piano in your home within a given time frame to see if you like it. Once deciding on what piano to try out there flexible payment option is a huge plus. Micah was very engaging and personable about what services they offer and how it works. Scheduling was easy and the delivery guys were courteous and helpful. My family is very happy with this opportunity, I highly recommend My First Piano for your piano needs! David - San Tan Valley Homeowner

They don't communicate well. They don't ever answer the phone. Had to threat to leave a bad review…read moreto get a refund for billing after we returned a piano.

We were looking for a piano to start practicing with and learning at home and found the perfect…read morebuying experience with Jason at AZ Piano. It felt like a true one-on-one consultative experience in which Jason spent plenty of time demoing different options for us to hear while also providing informative feedback on differences between the models. Further, as a beginner player, Jason also recommended a few good resources to help aid in acceleration of the learning curve via books and local teachers. We ultimately opted for the Kawai KDP120 and are very happy with the purchase in terms of the level of service we received and the sound quality of the piano. AZ Piano prices were also better than any advertised sales online so electing to purchase from AZ Piano felt like a win-win experience. Jason loaded the boxed piano right into the truck for us and setup was a simple process once we got it home. I will be back in the future for any upgrades and would recommend AZ Piano for anyone interested in upgrading their current piano or purchasing their first.

I purchased a brand new Kawaii K500. The employees are very knowledgeable and helpful. I was able…read moreto spend time (over an hour) playing and comparing pianos in a stress free environment. They have financing options and Jason the owner makes the process smooth. If you're looking to bring home a brand new piano or previously owned piano...there's a great selection waiting for a new home to make memories! Thank you Jason and the AZ Piano Team!

I purchased a piano from Stilwell, based solely on the online description and video, and honestly,…read morejust PRAYED it wasn't a scam! It's not! They allowed me to make an offer; worked with me on my price range; and the delivery was pretty good too (they contract deliveries with other companies.) I don't dream of owning "things," typically, but it has been my long-time dream to own a grand piano, and Stilwell made that happen for us!

One word - exquisite…read more I've been playing my whole life and I'm an actively gigging musician. I grew up with a baby grand in my home and planned to purchase my own instrument when I grew up. That day finally came a few years ago at Stilwell Pianos. Acoustic pianos are incredibly complex analog instruments that are sensitive to changes in temperature, moisture, and numerous other factors. Because of this, it's impossible to pick a piano just by brand and model if you're specific about the action (touch) and intonation (sound). For experienced players, you have to play it to know if it's the one. I went to several stores in town. Most were staffed with pushy sales guys trying to land a Steinway sale using every trick in the book to create urgency and assume the sale. This bullshit doesn't fly with me and ruins the journey. I first visited Stilwell at their old location. Michael introduced himself, inquired what I was looking for, and let me explore on my own. No tactics, no pressure selling, etc. It took probably 4 trips over 6ish months before he had the right inventory for what I wanted. The buying process was straightforward from there and they used Max Piano Moving (best guys in town) for transport. Whether you're a seasoned professional or looking for your child's first piano, can't recommend these guys enough.

What an amazing Yamaha dealership. Once I decided what I wanted to purchase (Yamaha CLP845), I…read morecontacted NextGen Pianos to 'check them out'. Wow! Everyone I spoke with at the store was knowledgeable, friendly and professional. Josh offered a couple of options for purchasing, with one being interest-free financing. And then they told about their free shipping, no state sales tax (for my state) .... and, oh, by the way, how about a FREE set of Yamaha Professional headphones? I live 2 states away from Next Gen Pianos, but delivery was fast and professional. Within 5 calendars after purchase, I was playing my new piano. Considering the great price Josh offered, free shipping, free headphones, and no sales tax, I saved about $800 purchasing from Next Gen Pianos, and both the piano and headphones arrived in perfect condition. And let me add a couple of 'notes' about Yamaha and the CLP845. the quality of the piano (including the packaging) is impeccable. As a 78-year-old piano student, I could tell within a week after purchase that I was learning faster than on my acoustic piano. The CLP845 has scores of features, but two that are helping me immensely are (1) the ability to adjust the tempo on the sample songs, as well as the songs that I upload; and (2) the ability to have the piano play only the left or right-hand music. I can have the piano play the left hand, for example, while I work on difficult passages for the right hand. Alternatively, I can play "on top of" the piano. In other words, let it play the right hand of Pachelbel's Canon (for example), with me trying to play exactly the same thing. I can set the speed at whatever I want; and, if I hear two pianos playing at the same time, then I know I'm not playing correctly. When I cannot hear a 2nd piano playing, I know I'm playing exactly as the piano is playing. What an amazing tool for learners! (p.s., The entire set of "Hanon in All Keys" is already stored on the piano. For those, I play "on top of" the piano, again, trying to play correctly so that I only hear one piano.)

I have known the director of sales, Josh Wallace, for over twenty years. I have personally…read morepurchased three pianos from his store, a baby grand and two electric pianos. As a long time piano teacher in the Gilbert/Chandler area, I have always highly recommended purchasing pianos from Josh to my new piano students, as Josh is a 5th generation, very knowledgible, dedicated, and trustworthy business person who values in starting students off to a good start with excellent pianos offered in his beautifull piano store. Artha Jackson

Phil is knowledgeable and helpful. Bought a baby grand and he's gone above and beyond to make sure…read moreeverything is perfect.

I purchased a Story and Clark baby grand player piano from Unique Pianos . One of the most…read moreattractive features was the 100% buyback within five years because my plans were to move within five years. When the time came to move i contacted Phil Costa who informed me that he didnt have room in his showroom to take back my piano on consignment and that pianos were not selling well and those that sold were sold for low prices. In other words, no 100% buyback and good luck to me selling it. Even though the purchase info did say consignment, that turned out not to be possible and especially not "100% buyback" Buyer beware, DO NOT DO BUSINESS HERE!!!

Performance above others. Kind, personable, focused staff & owner. Overheard owner talking to a…read morecouple as another potential buyers. Josh has a style that seems honest, far from pushy, very knowledgeable & was able to direct questions to concise answers. When the new staff brought him to me, he was really able to help focus on main aspects of decision making, an organized mind that tunes in on the customer because he's listening, experienced & probably intuitive. His style is respectful & calm, a sonata in his element. Also, the new young delightful employee has a great role model & mentor in Josh. The showroom is beautiful, with a great variety. The delivery crew was polite, efficient & communicated clearly & personably. Excellent experience all the way. Thrilled with decision, knowledgable & thoughtful experts & the piano.

I purchased our families first grand piano from Jeremy at The Grand Piano Store and I can't say…read moreenough about the amazing experience we had! When we started we didn't even know what we wanted and Jeremy did an amazing job helping us navigate this decision and ensuring we got what we wanted in a price range that worked for our budget. There are many piano stores between where I live in the Phoenix Valley and The Grand Piano Store but I am confident that the buying experience we had and the value we got couldn't be matched anywhere!

They took advantage of the situation and severely under paid for the grand piano while subsequently…read moreselling it at 8 times what they paid for it. I don't have an issue with them making money, but not at someone's expense because they have to move in short notice.

I would recommend steering clear of this store! Google told me they sold Yamaha pianos, and I…read morewalked in last week to inquire about one. I was told by an older tall man who greeted me that "they stopped carrying Yamaha pianos about a year ago because Steinway wanted them to drop other piano Brands." He asked me why I wanted a Yamaha and I said "because I like the way they sound." His flippant reply? "Oh, you like those production line pianos - eh?" What a pompous arrogant ass. I turned on my heels and said Good Day, Sir, and as I was exiting the store, he yelled after me "we have a used Yamaha grand piano for sale." That's a sale that he lost.

The premier guitar shop in Arizona, hands down! Their guitar luthier, Randy is one of the best…read morethat I have come across. He takes the time to get it right! I just brought in two guitars that are very important to me. He set both of these guitars up within 3 days, and the results were beyond anything that I expected. Furthermore, I have a Les Paul that he set up probably 10 months ago, and it has held up like the day that I got it back from him. If you're looking for a group of professionals that know what they're doing, look no further!

I took a new PRS guitar I had purchased at another shop in for some warranty work on a static noise…read moreissue coming through the body. I left the guitar with Guitar Gallery and the tech took my guitar off site to his own shop to troubleshoot and try to resolve the issue. After a couple weeks I called and was told he was still working on it but should have it finished soon. Finally I called and was told he was bringing it back over to the store and I could pick it up just before they closed. I picked it up and paid $65 for his time and efforts. He said the static was still present but was perhaps slightly less, and that the static could be coming from the plastic cover plates on the back of the guitar and he said he would make me new replacement covers of a different t material to see if that would alleviate the static. He said he would have them done in about a week. I brought the guitar home and discovered the vibrato trem arm was missing. I called the tech's cell the next day and he never answered or returned messages. I called the shop and they said they didn't know anything about the missing trem arm. After many many attempts I eventually gave up and just ordered a new trem arm from an online shop. I never heard from anyone again about the replacement back plate covers or my missing trem arm. I do not recommend taking a guitar to this shop for any repair. I'm out $65 for attempted repairs, and another $25 to replace the misplaced trem arm myself. Signed...Pissed in Peoria