I took a new PRS guitar I had purchased at another shop in for some warranty work on a static noise…read moreissue coming through the body. I left the guitar with Guitar Gallery and the tech took my guitar off site to his own shop to troubleshoot and try to resolve the issue. After a couple weeks I called and was told he was still working on it but should have it finished soon. Finally I called and was told he was bringing it back over to the store and I could pick it up just before they closed. I picked it up and paid $65 for his time and efforts. He said the static was still present but was perhaps slightly less, and that the static could be coming from the plastic cover plates on the back of the guitar and he said he would make me new replacement covers of a different t material to see if that would alleviate the static. He said he would have them done in about a week. I brought the guitar home and discovered the vibrato trem arm was missing. I called the tech's cell the next day and he never answered or returned messages. I called the shop and they said they didn't know anything about the missing trem arm. After many many attempts I eventually gave up and just ordered a new trem arm from an online shop. I never heard from anyone again about the replacement back plate covers or my missing trem arm. I do not recommend taking a guitar to this shop for any repair. I'm out $65 for attempted repairs, and another $25 to replace the misplaced trem arm myself. Signed...Pissed in Peoria

The premier guitar shop in Arizona, hands down! Their guitar luthier, Randy is one of the best…read morethat I have come across. He takes the time to get it right! I just brought in two guitars that are very important to me. He set both of these guitars up within 3 days, and the results were beyond anything that I expected. Furthermore, I have a Les Paul that he set up probably 10 months ago, and it has held up like the day that I got it back from him. If you're looking for a group of professionals that know what they're doing, look no further!

Exceptional service, and quality results. The price was exactly what we settled on. Thank you Billy.read more

Billy, owner of B&D Guitar Repair, genuinely wants you to have the best guitar experience possible…read more He discusses with you what type of player you are, looks at your guitar and outlines the necessary steps to get your guitar where it should be. You get put on a waiting list as his expertise is in high demand. Trust his method and ability, you will not regret it!

This is a wonderfully large store and I had no problem finding a knowledgeable employee to answer…read moresome questions about a guitar which I was interested in. I do wish they had a wider range of acoustic guitars, but they do have some nice Fenders and Yamahas and don't mind if you sit and play them for as long as you want. Of course I took advantage of this, and then just couldn't help myself and had to buy one. The price on the Yamaha was right on the nose of where it should have been, and it was set up perfectly right out of the store.

Adam did an amazing job setting up my Gibson SG. I'd bought it from a big box store and didn't…read morerealize it wasn't set up well until I messed up the bridge when changing the strings. I took it to Mad Music and in two days I got it back for a very reasonable fee, and it plays SO much better. I was so impressed with Adam, I went ahead and ordered a new Jackson from him. Looking forward to doing all my guitar shopping at Mad Music from now on!

They provided excellent service and were able to rebuild my guitar to just like new! Great…read moreplace!

Riley did an outstanding job repairing the damaged finish on my 2024 Suhr Modern Custom. This is a…read morevery expensive guitar, and the repair wasn't an easy one, but Riley handled it. The finish looks great now, and I have complete peace of mind knowing the repair is built to last. On top of that, Riley also performed a setup as part of the service, which was equally impressive. My guitar plays better than ever! Riley is more than just your average luthier--highly skilled, efficient, and offering great value for the quality of work. I couldn't be happier and would highly recommend Riley to anyone needing guitar repairs or setups!

Bought an Ukulele yesterday at Gray Dog. I take lessons there and received a discount on the…read moreinstrument. Great, pricing, and customer service.

Very knowledgeable staff. I needed information and shipping advice and they were able to provide…read moreboth. Parking is reserved for their shop on the side of their building, which is helpful considering that they are downtown and parking can be sparse.

This is the friendliest music store I've ever been to. The older gentleman, Roy, is very easygoing…read moreand quick to offer help with a smile and advice, and knows where everything is in the store blindfolded, but will let you look on your own if you prefer too. The store is packed with any genre of sheet music and books (and TAB form) for every instrument you can imagine (banjo, dulcimer, mandolin, vocals, guitar, piano, brass instruments, woodwinds, etc all of them). They sell accessories such as guitar strings, tuners, straps, picks, music stands, and some acoustic guitars and banjos as well. Vinyl records and small musical gifts line the walls, it's so fun to explore and each time you visit you'll find something new, as there's so much selection. If there is something they don't have in stock, they will order it for you. The vibe is very relaxed and they are never pushy, you can look around for 30 min alone exploring if you want and just ask if you need anything. Love this place and can't recommend it enough, it's also a vintage store with history dating back to the 1950's so it has such cute charm and decor, it's an experience that online shopping can't give. I now purchase all my sheet music and guitar accessories from Central Music, support local!

My daughter started violin lessons with a new teacher and her $80 instrument from Amazon was not…read morecutting it. He sent us to Central Music to rent a smaller, better instrument. We had three choices and price points, and I selected the "student" one which was the least expensive, and wow, this instrument sounds so much better and is in great shape! We were in and out of the shop in 20 minutes. The salesperson helping us was knowledgeable and friendly and we were able to find the accessories we needed as well (shoulder rest sponge and rosin). She's been playing it for 3 months with no issues and it doesn't go out of tune quickly like her cheap one. Billing is automatic and easy, with no mistakes. Such a great experience - we'll definitely be back when it's time to upgrade to the next one!

I highly recommend Steadfast Guitar Repair. They've done setup work and installed Fender necks on…read morethree of my Telecasters, and every guitar came back playing and feeling fantastic. The attention to detail and quality of workmanship is outstanding. On top of the excellent work, their pricing is very fair and the customer service is top-notch. They're knowledgeable, professional, and clearly care about getting everything right. If you need guitar work done and want someone you can trust with your instruments, Steadfast Guitar Repair is the place to go.

Site and people appear helpful but dont work on piano keyboards…read more Thanks for the effort and possible referral..No work was performed

Benjamin is great! Seriously he's so patient, personable, has the cutest kitty cat mascot ever, and…read moreis so accommodating ! I've only been to a lesson once and then have missed 2 due to being sick !! Boo!! BUT I'm so looking forward to my lesson on 8/1/2024 at 2pm!!

Ben is great!! He has so much patience with my 10 year old who is learning the guitar. Responsive…read moreand well versed in music theory and knowledgeable about the development of children's music abilities. Would recommend!

I worked with Brian over the phone for an Eastman guitar purchase and the installation of an LR…read moreBaggs pickup. Brian was very helpful throughout the ordering, installation, and configuring processes. The guitar (Eastman AC360BD) is the second-most beautiful acoustic guitar I've seen, and the setup done by the shop is fantastic. Altogether a wonderful experience in purchasing a drop-dead gorgeous guitar.

Brian did an awesome job adjusting the action on my lefty resonator guitar. I definitely recommend…read morehim if you need any work or adjustment on a guitar.

We had a great experience with Milano Music Center with an online rental for both a school band and…read morean orchestra instrument. We knew they had the best instrument rental plan in Arizona because they had so many 5 reviews. They carry all the major brass and woodwind brands like Yamaha, Bach, Selmer, Eastman, and Backun. For guitars they carry Fender guitars and Gibson guitars plus Martin guitars and Taylor guitars. Since their HUGE music store is in Mesa and we live in Glendale the best part was we used their online rental service and they had an option to pick up the saxophone rental and violin rental at one of their 23 partner rental stores all over Maricopa County or one of their Educational Representatives could drop it off at the school for us. SUPER CONVENIENT! I highly recommend Milano Music Center !

As the mother of a musician, I've learned far more about instruments and accessories than I ever…read moreknew before. I still may not be able to identify everything, but I'm getting better. While I was in town visiting my son, he mentioned that there was a music store not far from us that he'd like to visit. I wasn't prepared for the size of this place-it's far more than just a "music store." He had a gleeful look of awe as he admired the selection of brass instruments and was able to play a few of them too. He'll be ready to make a purchase soon, so he wants to know for sure which one is just right. If you don't quite know what you're looking for, or need some elevated service, you might find someone, you might not. It's a more laid-back approach to customer service-we had to seek someone out for help. But I suppose I prefer that over an in-your-face sales person trying to close a deal.