They don't communicate well. They don't ever answer the phone. Had to threat to leave a bad review to get a refund for billing after we returned a piano. read more

My First Piano is great! We worked with Micah and he was so patient and helped us to find the perfect piano in our budget. Their Gilbert location is so beautiful! Check this place out first when purchasing a piano! read more

My First Piano - Piano showroom! - Piano Stores Near Me - Gilbert, Arizona

When we went into the store in September 0f 2019, very helpful great help.. then after we leased aCLP 565, they promised us excellent continued servive approximately 2 years later a pencil rolled trhough the crack and now whenwe press it it doesnt sound as it should we called and initially they told us you don't service the piano/ clavinova here; I just tried called again today frustrated no one answered as usual, however the manager did call back and said he has two technicians that "might" be able to look at it. Luckily they were able to pull up our account still. I'm hoping they can come look at the clavinova. If you see this review My First Piano please send a technician. and we'll update the review. read more

We're a first-generation, hopeful musical family who drove 40 miles to chat with someone about the options to rent / own a piano. We couldn't have hoped for a better experience than ours with Jeremy at My First Piano. He took the time to explain and demonstrate, and was completely understanding of our novice experience (yet hours of online research). We didn't feel rushed to make a decision; when we decided to use the rental plan to try a digital piano, he was very thorough with the administration process and explained everything in detail even though we stayed past closing time. We were able to get a delivery date 4 days later, and the delivery/ assembly team was amazing: professional, friendly, on-time with a call 30 minutes prior, and also very careful in the house. I'd highly recommend My First Piano and look forward to working with them as we decide on our forever piano. Thank you, Jeremy & team! read more

We heard about the rent to own program from our neighbors. After watching the videos on the website we were pretty certain we wanted to invest in a digital piano. When we called to schedule an appointment (not necessary but we wanted personalized attention) Sarah answered the phone. Her wealth of knowledge of Yamaha Clavinova sold us. Our family is anxiously awaiting the delivery of our first piano. read more

My First Piano - Piano Stores Near Me - Gilbert, Arizona

Was searching around for Piano's in my area and found my My First Piano web site. There web site gives a lot of information about the opportunity to be able to try a piano in your home within a given time frame to see if you like it. Once deciding on what piano to try out there flexible payment option is a huge plus. Micah was very engaging and personable about what services they offer and how it works. Scheduling was easy and the delivery guys were courteous and helpful. My family is very happy with this opportunity, I highly recommend My First Piano for your piano needs! David - San Tan Valley Homeowner read more

We were able to get a beautiful sounding Yamaha Clavinova using the amazing 6 month play period at a great prize. It's an awesome way to get a piano into your home without a lot of financial pressure. I was hesitant to go with a digital piano at first, but wow! They really sound incredible! Josh the owner was extremely friendly and helpful. I can't imagine purchasing a piano any other way. read more

A New Way of Buying A Piano! We've wanted to purchase a piano for a long time but wasn't sure on the style. Jeremy was very educational on all the different options and really helped us decide on what choices would work for now AND down the road. We decided on renting the CFX Grand digital (if you haven't heard the new digital keyboards, holy cow, give them a listen!) The best part.... every dime (for the next 6 months) we put towards this perfect starter piano for our kids will go towards our forever piano in 6 months when we're ready to make a good educated decision. What a great deal! To be able to try it out, see if you like and have the option of purchasing that or a different piano with the rolled in cost of the rental. read more

What a great all around experience. I purchased a Yamaha CLP-695 Baby Grand from My First Piano and had it shipped to Fort Lauderdale, FL. The process was flawless from start to finish. Thank you Josh! Scott. read more

My First Piano - Piano Stores Near Me - Gilbert, Arizona

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Awesome company. Staff is responsive and helpful. Their rental program is wonderful, making it affordable to rent or rent to own a piano. We rented a digital one since we lived in an apartment at the time and wanted to be able to control volume and plug in headphones as needed. Ours has worked wonderfully! read more

Just bought a piano from My First Piano after renting it as a trial for 6 months. We have only great things to say about the entire experience and we love our new instrument! read more

These guys are a class act across the board. We really enjoyed working with them to choose and purchase a beautiful digital piano. Every part of the process was top-notch from start to finish: Even the delivery guys were exceptionally courteous and helpful. If you're in the market for a great piano, My First Piano is your best bet. Highly recommended! read more

This review is long overdue. I rented a piano through My First Piano in January of 2019. The selection process was easy, they answered questions, explained the piano, let me try it out in the showroom, were clear in the rental agreement, etc. I'd planned to do a rent-to-buy arrangement but unexpected financial constraints prevented me from doing so. When I called to have them pick up the piano in June, they weren't judgmental and they completely respected my explanation. They arranged to have the piano picked up - no charge, and reassured me that if things change I would have a credit with them to apply to another piano. I highly recommend My First Piano! read more

I had a very seamless and pleasurable purchase experience from start to finish! I would highly recommend this company.

Luke and his team at My First Piano are great to work with. They are very knowledgeable and we always felt like they had our best interest in mind. This is a great business model that makes piano purchases more manageable. If you're in the market for a piano, I highly recommend these guys! read more

This was truly our first piano purchase and it was a great experience. They were super informative and extremely helpful! Excellent service, extremely satisfied and the customer service far exceeded my expectations! read more

I decided to learn piano after playing guitar for 40 years but didn't know If I should start with a digital piano or acoustic. I found My First Piano and stopped by. Nice people with a nice assortment of mostly used pianos. I found out I could rent one for 6 months (acousting or digital) to see how I like it and my rent would apply toward purchase price if I chose to keep it. I felt this was a perfect option for me...who else rents pianos in the valley?? So I brought home a Casio Celviano AP620 digital piano and had it for 6 months. I practiced on it probably 1-2 hours every day. It was a great piano for the price but I decided to return it after the 6 months because a friend had sold me his upright acoustic about the time the 6 months was up. They came by and picked it up...no hassle. I stop by there now and then to check out their inventory because I know I will be upgrading the old piano I bought from my friend soon, and I will most likely get my piano here. read more

DO NOT BUY A PIANO HERE!!!! I purchased a digital piano and have a speaker problem. It has been weeks and they will not return my calls for warranty work. I am now forced to contact Yamaha for the warranty work that My First Piano should be taking care of. I am reporting them to BBB. read more

What a perfect way to experience the quality of a nearly new piano without the fear of over-committing to an expensive instrument. My visit to the store was great - Lisa was nice, friendly and helpful when it came to showing me around. While I had a good idea what we were looking for, she did not have a problem offering up her opinion and recommendations. Delivery was also very quick and convenient. The truck showed up right on time and the guys delivering where very friendly and courteous. They made sure the piano was in just the right spot. If you're ready to try out a nice piano but not willing to commit to thousand's of dollars to buy new, My First Piano has great options and flexibility when it comes to the 'try before you buy' concept. Give them a call or stop in - you won't regret it! read more

We recently purchased a brand new Yamaha Baby Grand Piano. I called around and choose My First Piano because they were the only piano store that still sold Yamaha Baby Grands and they seemed to have established an excellent reputation. Josh and Michael were wonderful. We traded in our upright Yamaha and they offered us a very reasonable price. When the gentlemen delivered, they were friendly, courteous and very knowledgeable about the care and cleaning of our new piano. I absolutely love my Baby Grand and I'm so happy we chose My First Piano. I would definitely do business again with them. Carol W. read more

- Excellent customer service - Extremely flexible plans to rent/buy pianos (great prices and interest free try it out period for 6-9 months. Just wow!) - We loved how our Baldwin was restored with the washed out wood and New York logo read more

I have been renting my upright piano from My First Piano for a couple of years now and the customer service has been wonderful. Jeremy in particular is so friendly, polite, and professional. I recently decided to purchase the piano and he was more than helpful and it was a painless process. I would definitely recommend My First Piano! read more

Polite, helpful, great choices and friendly This will be my 3rd piano from them They make it easy to upgrade I'm up to the baby grand! read more

My First Piano has been amazing to work with from the start! I visited their store and also attended an event where they brought in the Tech Guy from the Piano Guys! It was such an informative, interesting event and they offered it free to the community. They had excellent deals and hard-to-find pianos. Josh and his team are professional, kind, and wonderful people to work with. We love our new Clavinova digital piano and would definitely buy from them again! read more

We have a music lesson studio and they take care of all our piano needs. We highly recommend them. Throughout the years we have purchased 4 new Yamaha Uprights, 1 new Yamaha Grand Piano, 2 Kawai Grand Pianos, 4 new digital Clavinovas, and an used Baldwin Upright from them. Josh is honest, accommodating, and he has always provided us with exceptional service. Without hesitation I send all our students to this business. read more

We got our first piano here, it comes with a six month play period and you can make payments on it. We started with an upright and later upgraded to a baby grand. This store lets you trade in the first piano you got from them for full credit of what you paid towards your new piano. They also do financing. Super happy with the end result. read more

We purchase a Yamaha concert piano from My First Piano and it was a very positive experience from selection, price, and delivery. Luke and Josh are great to work with. Both have musical backgrounds and can provide valuable inputs in tailoring your needs to the right item to purchase. The delivery guys were extremely careful, meticulous, and professional. I highly recommend this company if you're in the market for a musical instrument to purchase. read more

If more companies were run as well as My First Piano,the world would be a much better place. I've actually gotten 4 pianos from Josh & Co. Everyone working there - from the fantastic office staff to the best piano movers in the southwest to the pair of awesomely talented piano tuners - LOVES music and honors the piano as a special and sacred instrument. They know their stuff and will never steer you wrong. I've also dealt with the other piano dealers in Phoenix. While they may boast higher-end product in their inventory their arrogance and lack of human interaction skills (not to mention highway robbery in the finance department) make MPF the go-to guys ok the valley. They rule!!! read more

Moved from New York and didn't want to move our piano across the country so we decided to try this place for a new one. We were able to rent for six months and the money we paid was used towards purchase. Delivery and set up went smooth. The piano is for our 11year old and he plays it all of the time. We purchased a Yamaha Clavinova digital piano. It sounds beautiful and the keys are weighted. We worked with Jeremy who showed us different pianos and advised us different payment options. My son loves to go there just to play music on the grand pianos. Jeremy was great to work with. read more

They are all good when you are wanting to purchase a piano, however when they delivered ours no books were included as to how to adjust and take care of it. I told them we wanted the books that came with it and they said they would mail them. Never happened. When I paid off the balance they managed to find a couple of books, probably taken from another piano. In the packet was a registration card. Not much use for registration as the numbers do not seem to match. The price was right but the management seemed very inept. The lady who was called the manager kept having to ask the bookkeeper if she was doing things right. read more

Lisa was wonderful and helped us find the perfect piano for my son! I highly recommend My First Piano for kids or adults who are looking to play, but not sure if they want to make a big investment. The prices are affordable. read more

The piano I received was substandard and the pedal system was broken the whole two months I had it. When I asked them to come get the piano, they attempted to hard sell me into selecting another, but I did not want another from them. They made me keep the piano for another month's rental until I kept emailing them to come pick the piano up that was in very bad shape. All I have to say is if you rent a piano, be prepared to buy that same piano because they avoid trading or accepting them back. read more