Shopping for my 1st Piano, I hit the jackpot with Drake at Piano Nation and a used 1995 Schimmel…read more114 Upright Piano they just happened to have on consignment which was both visually immaculate looking almost new, but also sounding fantastic at an affordable cost. Customer service from Drake was incredible before, during, and after the sale. I highly recommend asking for Drake at Piano Nation in Scottsdale.

The Piano Store in Scottsdale is the "creme de la creme" of piano stores. I have never seen such…read morebeautiful pianos from large grands to smaller uprights. All are polished and ready to fill your hearts and home with beautiful music. I recently had the opportunity to speak and work with Drake Brown whose knowledge of pianos is exceptional. He shared with me that they have the largest collection of Steinways in the US. Not only do they offer brand new pianos but also pre-owned. I was moving out of state and needed to put my piano on consignment which I did with The Piano Store. Unbelievable experience. Drake was extremely easy to work with in assisting me with this pain free process. I can't say enough about this piano showroom and Drake Brown. If you're in the market for a new or pre owned piano go directly to The Piano Store. I guarantee you there is no other store that has the selection and additional services in all of Arizona!! Please ask to speak to Drake Brown and enjoy the experience.

Performance above others. Kind, personable, focused staff & owner. Overheard owner talking to a…read morecouple as another potential buyers. Josh has a style that seems honest, far from pushy, very knowledgeable & was able to direct questions to concise answers. When the new staff brought him to me, he was really able to help focus on main aspects of decision making, an organized mind that tunes in on the customer because he's listening, experienced & probably intuitive. His style is respectful & calm, a sonata in his element. Also, the new young delightful employee has a great role model & mentor in Josh. The showroom is beautiful, with a great variety. The delivery crew was polite, efficient & communicated clearly & personably. Excellent experience all the way. Thrilled with decision, knowledgable & thoughtful experts & the piano.

I purchased our families first grand piano from Jeremy at The Grand Piano Store and I can't say…read moreenough about the amazing experience we had! When we started we didn't even know what we wanted and Jeremy did an amazing job helping us navigate this decision and ensuring we got what we wanted in a price range that worked for our budget. There are many piano stores between where I live in the Phoenix Valley and The Grand Piano Store but I am confident that the buying experience we had and the value we got couldn't be matched anywhere!

I purchased a piano from Stilwell, based solely on the online description and video, and honestly,…read morejust PRAYED it wasn't a scam! It's not! They allowed me to make an offer; worked with me on my price range; and the delivery was pretty good too (they contract deliveries with other companies.) I don't dream of owning "things," typically, but it has been my long-time dream to own a grand piano, and Stilwell made that happen for us!

One word - exquisite…read more I've been playing my whole life and I'm an actively gigging musician. I grew up with a baby grand in my home and planned to purchase my own instrument when I grew up. That day finally came a few years ago at Stilwell Pianos. Acoustic pianos are incredibly complex analog instruments that are sensitive to changes in temperature, moisture, and numerous other factors. Because of this, it's impossible to pick a piano just by brand and model if you're specific about the action (touch) and intonation (sound). For experienced players, you have to play it to know if it's the one. I went to several stores in town. Most were staffed with pushy sales guys trying to land a Steinway sale using every trick in the book to create urgency and assume the sale. This bullshit doesn't fly with me and ruins the journey. I first visited Stilwell at their old location. Michael introduced himself, inquired what I was looking for, and let me explore on my own. No tactics, no pressure selling, etc. It took probably 4 trips over 6ish months before he had the right inventory for what I wanted. The buying process was straightforward from there and they used Max Piano Moving (best guys in town) for transport. Whether you're a seasoned professional or looking for your child's first piano, can't recommend these guys enough.

Reputable dealer, business. Howard Kessler was great! A wealth of enthusiastic information. He…read morereally made some tough decisions that much easier. We now know how to move forward with our next piano purchase with Riverton and Howard!

I simply can not say enough GREAT things about how wonderful my piano buying experience was with…read moreRiverton Piano Scottsdale, especially Sonja!! Throughout the entire process she was helpful, attentive and kind! I am fairly new to playing piano and she always answered all of my questions, helped me look at different options and was totally clear. I ultimately settled on the Roland GP-6, which was delivered today and it is BEAUTIFUL. With Riverton's help, support and customer service I know my love for piano WILL keep growing!!!!

They don't communicate well. They don't ever answer the phone. Had to threat to leave a bad review…read moreto get a refund for billing after we returned a piano.

My First Piano is great! We worked with Micah and he was so patient and helped us to find the…read moreperfect piano in our budget. Their Gilbert location is so beautiful! Check this place out first when purchasing a piano!

Hands down the BEST experience I've ever had shopping for pianos. I was an avid player when I was…read moreyounger but lots of moves and just life in general kept me from playing much. As such, I'm no longer confident about my playing skills. Combined with my severe carpal tunnel, I just don't get to play much in general even more, even though I own a piano. But Bob, the manager on duty, was SO NICE! He wasn't pushy and was super accommodating. To me, while sound is important, the most important thing was making sure I could find a piano that was easier on my hands and fingers to make sure I could keep playing despite the ever-present hand and wrist pain I have. He helped me find the exact acoustic piano I needed for my lifestyle and budget and even taught me about things that had changed since the last time I went shopping for pianos years ago! I am confident that I'll be back to purchase the piano I found today. When asked upfront, I even clearly stated I wasn't going to purchase for a few months. And it didn't matter! He took the time to show me around the store and the pianos specifically that would help me keep playing and teach my son. Thanks, Bob and Southwest Pianos!!! You made my day! I'll never recommend anyone else!

They do not respond to requests to sell/consign a piano. They say they received the information and…read morewill reply, but they don't. They should have the courtesy to say they are not interested.

Had the pleasure of getting to visit this location today for my daughters piano recital with her…read moremusic school. The place was very spacious and filled with a ton beautiful pianos that are available for sale. We weren't in the market so we didn't check prices. They have a back studio room with a grand piano that is worth over $200k that performers get to use. The recital room is on the smaller size but that is perfect to keep the performances more intimate and less stress for the performers. All in all this was a great location and place for a musical recital.

Excellent service and fantastic products. Over the 2021 holidays I reached out to James at…read moreRiverton Piano in Peoria via the text app on their website with some general questions. James was quick to respond and answered all my questions. I had a rough idea of what I was looking for (a Roland digital piano) but with the current supply issues I wasn't sure what would be available and right for me. James' extensive knowledge helped guide me to the perfect piano for me. I placed my order just after Christmas and by the end of the week I had the most beautiful baby grand digital Roland piano in my living room. It looks and sounds just amazing and I truly could not be happier. The piano mover had everything setup and ready to go by the time he left and he also was 5 star. For me and I'm sure many of you reading this, buying a piano is a big investment and something that you expect to enjoy for many years to come. You really can't put yourself in better hands than James and his team at Riverton. They will make sure that you get just the right fit for you and your budget and they stand by their products. They even threw in a free membership to their exclusive Roland owners club that has all kinds of free digital downloads and perks. If you have been thinking of unleashing your inner creativity with a new or used piano, take the leap and do it with confidence that Riverton will guide you to just the right instrument for you with a professional service like no other. I can't speak highly enough about James, his team and his company. Thank you and happy new year to all.

Phil is knowledgeable and helpful. Bought a baby grand and he's gone above and beyond to make sure…read moreeverything is perfect.

I purchased a grand piano from this company. The purported owner, Phil Costa, delivered the piano…read morein damaged condition, rendering it unplayable. To worsen matters, his delivery man knocked a hole in my living room wall with the piano. Phil Costa has consistently refused to repair the piano. He simply told me it had to be "broken in." After over 6 months the piano remained unplayable. I successfully sued Phil Costa and his company. My advice is NOT to purchase a piano from this man. Be smart. Go to a well-known piano dealer. I was scammed. Do not let it happen to you.