Amazing staff, very helpful and informative. I placed an online order for a used guitar at this…read morelocation to be shipped from this store to the GC in my area, and unfortunately the online Guitar Center staff kept misleading me. After placing my online order, the website had an technical issue and failed to create my order at the physical store level. Not only that, but the order disappeared from my account so the only way for an update on the status was to call customer support. I placed the order on a Wednesday, for the next 2 days after placing the order, customer support told me that the order was looking good and not too worry. After waiting all weekend for some update, I still hadn't received an update on Monday. Luckily one customer support agent caught something weird in my order and noticed my order did not get put through to the store. Shane from this location called me and explained the situation, which surprised me since the customer support agent was supposed to call me back with an update. Within minutes I got an update regarding the label being created. Fast forward to Wednesday (1 week after placing the order) no update regarding the shipment. Shane helped verify that the guitar did indeed get picked up by UPS and was on its way. Later in the day I received a message that the guitar was in my area preparing for transfer. Never did I think that an online order would be so complicated, especially in 2026. I called customer support and spoke with a supervisor to express my frustration throughout my experience, and the supervisor repeatedly tried pinning the blame on the store instead of the faulty outdated website. The employees at this location were very respectful and understanding whenever I called, and helped me at every step of the way. Although I had the negative experience with the online side of Guitar Center, this store was a huge pleasure to work with and I really hope they are being compensated properly for their hard work.

Finally found two great guitar techs. Robbie and JP although young in age but skilled in getting…read moreyou the sound you need. Tru them at the Pavilions location.

Small place tucked in the corner business I Needed a…read morewarranty order and Ben the employee was so helpful and knowledgeable Ben helped me with all of my questions about my warranty and made the process so quick and easy Such a great experience

Had a great experience with this shop, they did wonders on a vintage telecaster that I bought…read morerecently and I couldn't be happier. Nice guys too

I took a new PRS guitar I had purchased at another shop in for some warranty work on a static noise…read moreissue coming through the body. I left the guitar with Guitar Gallery and the tech took my guitar off site to his own shop to troubleshoot and try to resolve the issue. After a couple weeks I called and was told he was still working on it but should have it finished soon. Finally I called and was told he was bringing it back over to the store and I could pick it up just before they closed. I picked it up and paid $65 for his time and efforts. He said the static was still present but was perhaps slightly less, and that the static could be coming from the plastic cover plates on the back of the guitar and he said he would make me new replacement covers of a different t material to see if that would alleviate the static. He said he would have them done in about a week. I brought the guitar home and discovered the vibrato trem arm was missing. I called the tech's cell the next day and he never answered or returned messages. I called the shop and they said they didn't know anything about the missing trem arm. After many many attempts I eventually gave up and just ordered a new trem arm from an online shop. I never heard from anyone again about the replacement back plate covers or my missing trem arm. I do not recommend taking a guitar to this shop for any repair. I'm out $65 for attempted repairs, and another $25 to replace the misplaced trem arm myself. Signed...Pissed in Peoria

The place is totally closed, shelves empty and it's boarded up. Although online shows open and no…read moremention of closing or moving

John, the owner was my welcome surprise since Ethan was MIA!. There's a recording included where…read moreJohn kind of walks me through the solo!

Stephen Putnam is an awesome bass teacher. He gave me this yellow cat sticker. He just might give…read moreyou one two.

This is the classic Bait and Switch operation. Prices marked on their products do not match the…read morehigher prices charged. They quietly charge more and hope the customer does not notice. I do not plan to shop here again.

We went in their store and purchased two trio books for winds. The book was clearly marked $9.99…read more They charged me $12.99 each. When I asked about the problem, the employee said it was because of tariffs. The book was printed in New York... not a foreign country! No one is willing to do anything about it - $6 plus taxes - NEVER will shop in this store EVER again!

Matthew is an incredibly kind and patient human who ended up waiving any service fee due to the…read moreproblem being as simple as cleaning my guitar pots. I will be returning to this place when in need of any instrument / amp repair!

I was looking for more guitar oriented store. It had selection of string instruments and…read morekeyboards. Guitars hanging high up on wall. Small section of guitar music

I been taking jazz and classical and it has been great .He is fountain of knowledge and kind and…read morepatient. I am adult woman.

We have been so lucky to be working with George Herzog these last few months teaching my…read more17-year-old son how to play the piano. George has been lovely. In fact, within three piano lessons, my son was already able to read piano music and he's very engaging and teaches on the level that the student is familiar and comfortable with. George is also very accommodating with his schedule and his availability. My son Cruz has been very happy with George's lessons. We highly recommend George.

Love this place. We started at Stages and moved up to School of Rock when the girls out grew it…read more School of Rock has taken the girls to the next level with their music and stage performance. They girls have learned to do things they never imaged they could do. This is a very positive environment and we are fortunate to have found it.

This owner did not protect my kid after the instructor initiated a discussion about sex which…read morebreaks their code of conduct and employment contracts they use to earn your business. An adult male guitar instructor at the Gilbert location read an article called "Are Guitarists Good in Bed?" to my 13 year old daughter who was taking private guitar lessons for the past 4 months. The instructor admitted to reading the article and was temporarily suspended but did keep his job, and has been offered professional development as a consequence. The manager of the Gilbert location and the owner (who also owns the site in Scottsdale) said they believed the instructor who said he was sorry and that he read this article as a joke, but had no bad intent. Management's solutions were to implement professional development for all staff (great for staff and future kids) and keep this instructor as a vital member to their business (great for his career). I am told he teaches 20+ kids up to 4 days a week and "deserves a second chance". We were told we could pick a new instructor, pick a different day, call to make sure he wasn't staffing whatever she wants to participate in, and if she really wanted to attend something he was staffing that they'd move him if they could, or attend the Scottsdale site. All of these solutions put the burden on the victim when the consequences should be placed on the adult who made the decision. When I offered these as solutions for the instructor to bear it was repeatedly rejected. When I inquired about the steps that were taken during his suspension and how they cleared him to return to work, I was accused of "going on a witch hunt" by the owner instead of being informed on their process and efforts to restore my broken trust and that of my daughter. I believe this instructor should have been fired on the spot for his behavior, and at the very least if he were to remain employed, that he would bear the brunt of the changes needed to care for the intent as perceived by the child who was brave enough to speak up before things got dangerous despite knowing it meant she could lose the opportunity to join the performance group with her piers. Which it has because our final two lessons were refunded.

This Mesa-based music store has been in business since 1946 & is family owned. This store is a very…read moreneatly-stocked store & has a large selection of instruments of all types for the every day musician. Very knowledgeable staff members on hand to assist you. On the main floor are the instruments, & upstairs you will find sheet music & an area for taking music lessons. Jon Milano, the grandson of the man who started this business, introduced himself to me & told me the history of this store. Very fascinating & if you walk through the back hallway of the store, you will see many photos of the various artists & celebrities who have visited this amazing music store! I'm a drummer so I will definitely return when I need something. I invite you to check this place out & say hello to my new friend Jon. Once you visit Milano's, you become part of the family!

String and keys player here, and they have plentiful amounts of both. Guitars are largely in the…read moreFender and Gibson realm; a huge variety of them, but limited other selections and not so many alternate brands. They try to do much in a limited space, and mostly, that works. Their wind and violin/viola/cello/bass/etc space is really nice, and their acoustical guitar and bass sections are strong. The keyboards area is sort of scrunched together but top brands and a bit of variety. I liked their synths, although not a crazy variety. Prices I heard seemed a bit higher, but there is added value here, too. Huge sheet music section. Much wind instrument variety, as well as mouthpieces, reeds/ligatures/etc. It has the widest and broadest inventory I've seen in Arizona. Worth a visit; musicians will appreciate the variety.

Jeordie is an incredible talent and singer! We crossed paths with her playing a local gig and were…read moreincredibly impressed. We have been to this same venue another 8 times since seeing Jeordie perform, and quite honestly, no one else was even close. If I owned that venue, or any other for that matter, she would be "the act" on a regular schedule. We recently hired her play a private neighborhood party and she was amazing. Every single guest was impressed with her performance and singing. We were a fairly small group of only 30, and quite frankly, it was hard to believe, she was performing for just us. Watching her sing and perform, Jeordie should be playing 500+ seat venues. She is that good! We will definitely be hiring her again. Great person, great artist!!! To any venues that currently offering live music or are considering it, you would remiss not to have Jeordie part of your regular lineup. A++++++++++

She is fantastic. She has a fantastic voice and a huge variety of original songs and covers. She…read morecame and played for my boyfriend's birthday party in my backyard. It was so great. Everyone singing to the music and the kids were dancing. A great way to celebrate a birthday.