Amazing staff, very helpful and informative. I placed an online order for a used guitar at this…read morelocation to be shipped from this store to the GC in my area, and unfortunately the online Guitar Center staff kept misleading me. After placing my online order, the website had an technical issue and failed to create my order at the physical store level. Not only that, but the order disappeared from my account so the only way for an update on the status was to call customer support. I placed the order on a Wednesday, for the next 2 days after placing the order, customer support told me that the order was looking good and not too worry. After waiting all weekend for some update, I still hadn't received an update on Monday. Luckily one customer support agent caught something weird in my order and noticed my order did not get put through to the store. Shane from this location called me and explained the situation, which surprised me since the customer support agent was supposed to call me back with an update. Within minutes I got an update regarding the label being created. Fast forward to Wednesday (1 week after placing the order) no update regarding the shipment. Shane helped verify that the guitar did indeed get picked up by UPS and was on its way. Later in the day I received a message that the guitar was in my area preparing for transfer. Never did I think that an online order would be so complicated, especially in 2026. I called customer support and spoke with a supervisor to express my frustration throughout my experience, and the supervisor repeatedly tried pinning the blame on the store instead of the faulty outdated website. The employees at this location were very respectful and understanding whenever I called, and helped me at every step of the way. Although I had the negative experience with the online side of Guitar Center, this store was a huge pleasure to work with and I really hope they are being compensated properly for their hard work.

10/10 service. Originally we went to the location off of the 17 and Peoria and the customer service…read morethere SUCKED. My fiancé and I got fed up with that location and went to this location and let me tell you. NIGHT AND DAY. Total difference. The workers actually wanted to work here and weren't just dragging. Easiest $400 spent less than 30 minutes.

Small place tucked in the corner business I Needed a…read morewarranty order and Ben the employee was so helpful and knowledgeable Ben helped me with all of my questions about my warranty and made the process so quick and easy Such a great experience

great Guys! Fixed up what I needed, cheaper than quoted! Plays Beautifully! EARAMERICAdotORG…read morethanks you!

I took a new PRS guitar I had purchased at another shop in for some warranty work on a static noise…read moreissue coming through the body. I left the guitar with Guitar Gallery and the tech took my guitar off site to his own shop to troubleshoot and try to resolve the issue. After a couple weeks I called and was told he was still working on it but should have it finished soon. Finally I called and was told he was bringing it back over to the store and I could pick it up just before they closed. I picked it up and paid $65 for his time and efforts. He said the static was still present but was perhaps slightly less, and that the static could be coming from the plastic cover plates on the back of the guitar and he said he would make me new replacement covers of a different t material to see if that would alleviate the static. He said he would have them done in about a week. I brought the guitar home and discovered the vibrato trem arm was missing. I called the tech's cell the next day and he never answered or returned messages. I called the shop and they said they didn't know anything about the missing trem arm. After many many attempts I eventually gave up and just ordered a new trem arm from an online shop. I never heard from anyone again about the replacement back plate covers or my missing trem arm. I do not recommend taking a guitar to this shop for any repair. I'm out $65 for attempted repairs, and another $25 to replace the misplaced trem arm myself. Signed...Pissed in Peoria

The premier guitar shop in Arizona, hands down! Their guitar luthier, Randy is one of the best…read morethat I have come across. He takes the time to get it right! I just brought in two guitars that are very important to me. He set both of these guitars up within 3 days, and the results were beyond anything that I expected. Furthermore, I have a Les Paul that he set up probably 10 months ago, and it has held up like the day that I got it back from him. If you're looking for a group of professionals that know what they're doing, look no further!

Another Salah visit. More new Highway songs are learned! The hits keep coming!read more

I love Scottsdale music academy and my favorite instructor is Stephen Putnam. Stephen putnam is the…read morecoooooolest especially when he wears his hawaii polo with the pink flamingos on it and trades with me over jazz standards. 5 star review would recommend.

This is the classic Bait and Switch operation. Prices marked on their products do not match the…read morehigher prices charged. They quietly charge more and hope the customer does not notice. I do not plan to shop here again.

We went in their store and purchased two trio books for winds. The book was clearly marked $9.99…read more They charged me $12.99 each. When I asked about the problem, the employee said it was because of tariffs. The book was printed in New York... not a foreign country! No one is willing to do anything about it - $6 plus taxes - NEVER will shop in this store EVER again!

I was looking for more guitar oriented store. It had selection of string instruments and…read morekeyboards. Guitars hanging high up on wall. Small section of guitar music

Matthew is an incredibly kind and patient human who ended up waiving any service fee due to the…read moreproblem being as simple as cleaning my guitar pots. I will be returning to this place when in need of any instrument / amp repair!

George is an extremely kind and patient instructor who makes it fun for kids by letting them pick…read moretheir own music while also teaching them the necessities. I highly recommend him for anyone, especially beginners.

I been taking jazz and classical and it has been great .He is fountain of knowledge and kind and…read morepatient. I am adult woman.

This owner did not protect my kid after the instructor initiated a discussion about sex which…read morebreaks their code of conduct and employment contracts they use to earn your business. An adult male guitar instructor at the Gilbert location read an article called "Are Guitarists Good in Bed?" to my 13 year old daughter who was taking private guitar lessons for the past 4 months. The instructor admitted to reading the article and was temporarily suspended but did keep his job, and has been offered professional development as a consequence. The manager of the Gilbert location and the owner (who also owns the site in Scottsdale) said they believed the instructor who said he was sorry and that he read this article as a joke, but had no bad intent. Management's solutions were to implement professional development for all staff (great for staff and future kids) and keep this instructor as a vital member to their business (great for his career). I am told he teaches 20+ kids up to 4 days a week and "deserves a second chance". We were told we could pick a new instructor, pick a different day, call to make sure he wasn't staffing whatever she wants to participate in, and if she really wanted to attend something he was staffing that they'd move him if they could, or attend the Scottsdale site. All of these solutions put the burden on the victim when the consequences should be placed on the adult who made the decision. When I offered these as solutions for the instructor to bear it was repeatedly rejected. When I inquired about the steps that were taken during his suspension and how they cleared him to return to work, I was accused of "going on a witch hunt" by the owner instead of being informed on their process and efforts to restore my broken trust and that of my daughter. I believe this instructor should have been fired on the spot for his behavior, and at the very least if he were to remain employed, that he would bear the brunt of the changes needed to care for the intent as perceived by the child who was brave enough to speak up before things got dangerous despite knowing it meant she could lose the opportunity to join the performance group with her piers. Which it has because our final two lessons were refunded.

Best best best music school for your kid! Very warm and friendly staff. Kids are rad, and expect…read moreto be in tears how quickly they become incredible musicians. Can't say enough, about SOR Scottsdale

We had a great experience with Milano Music Center with an online rental for both a school band and…read morean orchestra instrument. We knew they had the best instrument rental plan in Arizona because they had so many 5 reviews. They carry all the major brass and woodwind brands like Yamaha, Bach, Selmer, Eastman, and Backun. For guitars they carry Fender guitars and Gibson guitars plus Martin guitars and Taylor guitars. Since their HUGE music store is in Mesa and we live in Glendale the best part was we used their online rental service and they had an option to pick up the saxophone rental and violin rental at one of their 23 partner rental stores all over Maricopa County or one of their Educational Representatives could drop it off at the school for us. SUPER CONVENIENT! I highly recommend Milano Music Center !

As the mother of a musician, I've learned far more about instruments and accessories than I ever…read moreknew before. I still may not be able to identify everything, but I'm getting better. While I was in town visiting my son, he mentioned that there was a music store not far from us that he'd like to visit. I wasn't prepared for the size of this place-it's far more than just a "music store." He had a gleeful look of awe as he admired the selection of brass instruments and was able to play a few of them too. He'll be ready to make a purchase soon, so he wants to know for sure which one is just right. If you don't quite know what you're looking for, or need some elevated service, you might find someone, you might not. It's a more laid-back approach to customer service-we had to seek someone out for help. But I suppose I prefer that over an in-your-face sales person trying to close a deal.

Jeordie is a fun, upbeat singer with a huge song list and a unique voice! She played for our…read morecelebration of life and kept the tunes coming for 2 hours!

Jeordie is an incredible talent and singer! We crossed paths with her playing a local gig and were…read moreincredibly impressed. We have been to this same venue another 8 times since seeing Jeordie perform, and quite honestly, no one else was even close. If I owned that venue, or any other for that matter, she would be "the act" on a regular schedule. We recently hired her play a private neighborhood party and she was amazing. Every single guest was impressed with her performance and singing. We were a fairly small group of only 30, and quite frankly, it was hard to believe, she was performing for just us. Watching her sing and perform, Jeordie should be playing 500+ seat venues. She is that good! We will definitely be hiring her again. Great person, great artist!!! To any venues that currently offering live music or are considering it, you would remiss not to have Jeordie part of your regular lineup. A++++++++++