I took a new PRS guitar I had purchased at another shop in for some warranty work on a static noise…read moreissue coming through the body. I left the guitar with Guitar Gallery and the tech took my guitar off site to his own shop to troubleshoot and try to resolve the issue. After a couple weeks I called and was told he was still working on it but should have it finished soon. Finally I called and was told he was bringing it back over to the store and I could pick it up just before they closed. I picked it up and paid $65 for his time and efforts. He said the static was still present but was perhaps slightly less, and that the static could be coming from the plastic cover plates on the back of the guitar and he said he would make me new replacement covers of a different t material to see if that would alleviate the static. He said he would have them done in about a week. I brought the guitar home and discovered the vibrato trem arm was missing. I called the tech's cell the next day and he never answered or returned messages. I called the shop and they said they didn't know anything about the missing trem arm. After many many attempts I eventually gave up and just ordered a new trem arm from an online shop. I never heard from anyone again about the replacement back plate covers or my missing trem arm. I do not recommend taking a guitar to this shop for any repair. I'm out $65 for attempted repairs, and another $25 to replace the misplaced trem arm myself. Signed...Pissed in Peoria

The place is totally closed, shelves empty and it's boarded up. Although online shows open and no…read moremention of closing or moving

I called to see if they would replace one broken string on my old acoustic guitar and they told me…read moreto bring it in. You wouldn't know this is one of the cheapest repair services possible, hardly worth the effort for them, because the guy that attended me treated me with such courtesy and respect, you'd think I was in for an expensive service. Really made me feel like a respected and valued customer, despite this being about a $5 fix. Given what they make on average for more significant repairs, they probably lost money on helping me, but he was fast, friendly, and kind. I will *definitely* be returning with any future repairs on my other instruments. Can't recommend them highly enough.

These guys are incredible. If you own any acoustic guitars that you truly care about, you HAVE to…read moretake them here. Daryk took care of me and my D18, HD28, & J45! Doing really great complementary stuff like drilling the strap button on all of em, adjusting neck pitch, to installing the anthem pick up! (Which is an incredibly scary process of drilling holes through the saddle, etc.) and on each guitar they talked me through some of the issues they saw and how they remedied them without adding to the price. Truly can't recommend these guys enough!

Riley did an outstanding job repairing the damaged finish on my 2024 Suhr Modern Custom. This is a…read morevery expensive guitar, and the repair wasn't an easy one, but Riley handled it. The finish looks great now, and I have complete peace of mind knowing the repair is built to last. On top of that, Riley also performed a setup as part of the service, which was equally impressive. My guitar plays better than ever! Riley is more than just your average luthier--highly skilled, efficient, and offering great value for the quality of work. I couldn't be happier and would highly recommend Riley to anyone needing guitar repairs or setups!

They provided excellent service and were able to rebuild my guitar to just like new! Great…read moreplace!

This Mesa-based music store has been in business since 1946 & is family owned. This store is a very…read moreneatly-stocked store & has a large selection of instruments of all types for the every day musician. Very knowledgeable staff members on hand to assist you. On the main floor are the instruments, & upstairs you will find sheet music & an area for taking music lessons. Jon Milano, the grandson of the man who started this business, introduced himself to me & told me the history of this store. Very fascinating & if you walk through the back hallway of the store, you will see many photos of the various artists & celebrities who have visited this amazing music store! I'm a drummer so I will definitely return when I need something. I invite you to check this place out & say hello to my new friend Jon. Once you visit Milano's, you become part of the family!

As the mother of a musician, I've learned far more about instruments and accessories than I ever…read moreknew before. I still may not be able to identify everything, but I'm getting better. While I was in town visiting my son, he mentioned that there was a music store not far from us that he'd like to visit. I wasn't prepared for the size of this place-it's far more than just a "music store." He had a gleeful look of awe as he admired the selection of brass instruments and was able to play a few of them too. He'll be ready to make a purchase soon, so he wants to know for sure which one is just right. If you don't quite know what you're looking for, or need some elevated service, you might find someone, you might not. It's a more laid-back approach to customer service-we had to seek someone out for help. But I suppose I prefer that over an in-your-face sales person trying to close a deal.

Amazing staff, very helpful and informative. I placed an online order for a used guitar at this…read morelocation to be shipped from this store to the GC in my area, and unfortunately the online Guitar Center staff kept misleading me. After placing my online order, the website had an technical issue and failed to create my order at the physical store level. Not only that, but the order disappeared from my account so the only way for an update on the status was to call customer support. I placed the order on a Wednesday, for the next 2 days after placing the order, customer support told me that the order was looking good and not too worry. After waiting all weekend for some update, I still hadn't received an update on Monday. Luckily one customer support agent caught something weird in my order and noticed my order did not get put through to the store. Shane from this location called me and explained the situation, which surprised me since the customer support agent was supposed to call me back with an update. Within minutes I got an update regarding the label being created. Fast forward to Wednesday (1 week after placing the order) no update regarding the shipment. Shane helped verify that the guitar did indeed get picked up by UPS and was on its way. Later in the day I received a message that the guitar was in my area preparing for transfer. Never did I think that an online order would be so complicated, especially in 2026. I called customer support and spoke with a supervisor to express my frustration throughout my experience, and the supervisor repeatedly tried pinning the blame on the store instead of the faulty outdated website. The employees at this location were very respectful and understanding whenever I called, and helped me at every step of the way. Although I had the negative experience with the online side of Guitar Center, this store was a huge pleasure to work with and I really hope they are being compensated properly for their hard work.

Finally found two great guitar techs. Robbie and JP although young in age but skilled in getting…read moreyou the sound you need. Tru them at the Pavilions location.

Great guitar shop in DT Mesa. My husband and I came in for him to check out some guitars. The guy…read moreworking at the store was friendly and chill. My husband was able to test play a few guitars. The coffee shop in the back looks cool but unfortunately was closed when we got there. We will be back to check that out! Probably the highlight of this store for us was the record player in the back that you can check out any of the used vinyls they sell on. Brought me back to my childhood. We want to come back and hang out with a cup of coffee while checking out some vinyls. Seriously- don't skip this place!

This store is on marketplace making lowball offers on gear. I would recommend selling your…read moreinstruments elsewhere, the offers here are almost offensive. Not to mention I never contacted them in the first place!

Zimm's Guitars doesn't need my 5star review. But They…read moredeserve it. They have an astounding selection of guitars.., cases, amps, cords, effects of many types. Etc. My Guitarsmith Brandon recommended them. Thanks, Brandon!!! But it just confirmed my suspicion..... Zimm's Guitars is the place Case in point : this very day I picked up a nice Fender Acoustic with Custom Eastwood backpack/gig bag for my youngest grandson. The perfect starter kit. Just add instruction And... Practice Practice Practice of course,... My Son gonna have the cleanest yard in town!!!

Went in for a simple bass setup. Was super happy with it when they were done. Extremely affordable…read moreand a quick turn around. They really seem to know their stuff. Will be coming back for sure.

Our experience with Matt, Amanda and Conrad has been over the top…read more These folks are very intelligent, professional, kind and courteous. They have sold guitars for us through their consignment platform for the past year and we have found them to be fair, honest, informative and prompt with payment. Hats off to you guys!!!

I want to like this place more, owner doesn't seem to care , great location but not much happening,…read moreaverage selection of overpriced guitars in a range of condition and playability. why do something half-way? Acoustic Vibes in Tempe is the guitar store I recommend.

John, the owner was my welcome surprise since Ethan was MIA!. There's a recording included where…read moreJohn kind of walks me through the solo!

Stephen Putnam is an awesome bass teacher. He gave me this yellow cat sticker. He just might give…read moreyou one two.