Amazing staff, very helpful and informative. I placed an online order for a used guitar at this location to be shipped from this store to the GC in my area, and unfortunately the online Guitar Center staff kept misleading me. After placing my online order, the website had an technical issue and failed to create my order at the physical store level. Not only that, but the order disappeared from my account so the only way for an update on the status was to call customer support. I placed the order on a Wednesday, for the next 2 days after placing the order, customer support told me that the order was looking good and not too worry. After waiting all weekend for some update, I still hadn't received an update on Monday. Luckily one customer support agent caught something weird in my order and noticed my order did not get put through to the store. Shane from this location called me and explained the situation, which surprised me since the customer support agent was supposed to call me back with an update. Within minutes I got an update regarding the label being created. Fast forward to Wednesday (1 week after placing the order) no update regarding the shipment. Shane helped verify that the guitar did indeed get picked up by UPS and was on its way. Later in the day I received a message that the guitar was in my area preparing for transfer. Never did I think that an online order would be so complicated, especially in 2026. I called customer support and spoke with a supervisor to express my frustration throughout my experience, and the supervisor repeatedly tried pinning the blame on the store instead of the faulty outdated website. The employees at this location were very respectful and understanding whenever I called, and helped me at every step of the way. Although I had the negative experience with the online side of Guitar Center, this store was a huge pleasure to work with and I really hope they are being compensated properly for their hard work. read more

Finally found two great guitar techs. Robbie and JP although young in age but skilled in getting you the sound you need. Tru them at the Pavilions location. read more

Waited around for 25 minutes three employees helping one customer never was acknowledged. I came in to buy some expensive stuff and I walked out never going back. read more

Really helpful staff. They have a lot of things related to music. It's a big store with lots of choices. I highly recommend coming here.

This Guitar Center is by far the BEST Guitar Center I've ever been to. They always have amazing stuff in stock, the workers are super chill, and there aren't creeps everywhere like the one in Phoenix. read more

Personally, I like to not rate on issues or problems for mistakes, but rather rate my experience based on how an issue, problem, or mistake is handled. And distorted Mary was fantastic at responsibility not getting defensive and responding to me the issue with perpetual, taking responsibility and handling the failure with extreme great job to guitar center or hiring a supervisor that represents your company well. Great job! read more

I'm musically 1/10 but the guys are extremely helpful despite my lack of even basic knowledge. Bought a nice Yamaha acoustic and could not be happier. I was having trouble w my Crate amp so dragged it to the store and the guys tested it for me and said it was operating as designed. However, it was old like me and for under $200, I picked up a new Fender amp that is scalable for all the sounds I was trying to accomplish. Could not be happier. Thank you very much. Great crew at this store. read more

my friend and I drove down there to look at an Ernie ball axis and a 1971 Gibson sg, with 7 grand in pocket and full intentions of purchasing both, when we got there the axis we had looked at online was behind glass and we asked Jessie (old skinny guy not sure if that's his name) if we could have a look at the guitar, he laughed and walked away. twenty minutes later he was standing behind the counter I went up and asked again, I was then questioned if I had the money to look at that guitar. at first I thought he was joking, but the staff member reluctantly went over and retrieved the axsis, after watching my friend play it for roughly five minutes Jesse kept pacing in circles and eventually walked up to us and said " I decree in 30 seconds you will make up your minds and buy the guitar" again I thought he was joking, but he was not. his shift was up and he stayed because he wanted the sale, after pissing off my friend and I we decided to buy the axis, when Jessie went to go look for the case he ended up being in such a hurry he gave my friend the wrong case which did not come with a whammy bar, or the tool kit it was supposed to come with. we decided to come back at a later date for the sg to not give the sales guy the credit for the sale, when we got home we discovered we had hastily been given the incorrect case, we then called the next day and described the issue, we were told Mary would order a new whammy bar, we drove back a week later to retrieve the whammy bar, it was the wrong one, Jessie tried to give us an ibanez whammy bar that didn't fit and we declined. now crickets, 4k for a guitar, no whammy bar, no tool kit, wrong case, and no help at all. do not shop here, ESPECIALLY IF YOU WANT A NICE GUITAR, get the guitar shipped to a guitar center closest to you and buy from them, might I suggest peoria guitar center, their staff is incredibly knowledgeable and they don't question if you can afford a guitar, Steven and Frank are the most helpful employees I've ever met at the Peoria guitar center, I wish all guitar centers had employees like them, but they keep hiring prices of shit at the Scottsdale store unfortunately... read more

I went in to buy a new set of head phones beyerdynamic DT 990 PRO Open Studio Headphones.... This store has the losted in stock "New".. xcome to find out someone return the only instock they had ... yes they are selling used as "New" because they were returned within 45 days... To make matters worse thwy narked up the price on thesefrom $159 up to $179... they offered to sell me their used head set for $159 to price match otger stores that sell the new at $159.. i offered to the $$143 for thwir ised paid which is more then fair... Mary told me no she can only sell this used pair at the new price... "Her words" i told them id leave a bad review for this and hopefully Mary gains some experience in customer service after this.. all good im going to order a Brand New Pair from Amazon.... I also drove all the way down from Payson AZ for this.... read more

Guitar Center - card giv n to me by manager "Mary" - Musical Instruments & Teachers Near Me - Scottsdale, Arizona

I found all of the employees at this location to be very helpful and friendly. I was looking for a specific make/model of guitar that they did not have in stock but, they let me try a few similar models so I could get an idea of what the one I was looking for played like. I then went online to their site and ordered the one I wanted. My order was shipped the next day and arrived 3 days later. Great communications and shipping updates throughout the entire process. Very happy with both the way my new guitar looks, sounds and plays. Special thanks to Caroline for expediting the processing of my order so I could pick it up sooner than what is usually the case. I would not hesitate to return this location for the items I want in the future. read more

I went there today to return a bass and hopefully find a better one. Everybody was so freaking nice and helpful. Manager helped me w my return. EZ peezy. One of their instructors informed me on what bass I should buy. He was right. They had it in stock. Came in the box a little buzzy. Service guy made some quick adjustments for free. Buzz gone and he gave me some great advice. Love my new Yamaha bass. It's exactly what I wanted. Fantastic experience. Everyone was super nice and helpful. One of the best retail experiences I have ever had. Many thanks. read more

I recently dropped off my jackson js 32 with a floyd rose special for settup and intonation. It is not a expensive guitar and floyd rose is a very technical trem system. Initially there was some mild issues, but Bailey Amodo was a guitar tech that did not do the work( initial setup), but she was there for me every single step and phone call of the way. Between her and the General Manager Randy J S and their amazing communication, research, compassion and true professionism today I recieved the best service and problem solving skills ive ever experienced in my life for any service or repair reguarding any thing ever! Ive been a custumor of guitar center since 2010 ish. I never had a problem ever, but when i did, Scottsdale location really explained and fixed literally everything to every level. Randy and Baily you literally made me cry today because you took such good care of me and went so far past the call of duty and dilligence, I have never in my life felt so thankfull. I am 100% guitar center from now on only! The passion and professionalism in service, repair and sales equals only one thing. A exceptional staff! Thank you all so much 10 star read more

I'm pretty to the point so I gotta say every Guitar Center has its "jokers" that are lower on the food chain that will appear to do everything in their power to drive you out of the store in frustration, or at a minimum not what or be able to buy anything. Don't let them. Guitar Center is still a great resource in terms of breadth and variety of selection and a really generous return policy. I don't feel bad returning stuff because the stores are often too loud and the environment can be way too chaotic to really try an instrument out. Anyway, after jumping through the hoops of dealing with the truly obnoxious and I daresay nasty employees I got on the radar of the store manager, Randy, whom I truly enjoyed working with. He's affable, down to earth, a straight shooter and pretty accommodating when he recognizes a serious customer. I also enjoyed working with Scott. He actually listened to me, cares about details like pick material, and didn't grouse too much when I asked him to remove a giant price tag that made it impossible to try out a guitar I was interested in. You might be in for a big headache if you attempt to deal with anyone else at that location, but those two gentlemen can "walk, talk and chew gum at the same time," as my father used to say. One or both of them should be there any day other than Sunday. That's your pro tip. Don't take it lightly. If I had that heads up I'd probably get back 5-10 hours of my life. read more

Guitar Center - Lloyd. The guitar that followed me home. Good work, Randy. - Musical Instruments & Teachers Near Me - Scottsdale, Arizona

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Always good service and items to buy when I am looking for something specific. Knowledgeable staff.

Bailey restrung my new guitar and tuned it, she gave helpful tips on tuning which was super helpful! Thank you Guitar Center I really appreciate all your service, Kathy read more

I love guitar centers acoustic room. There are dozens of new and used Taylor's and Martins ranging from 700s to 5000k. The more expensive guitars are locked up but it's really fun to mess around with the guitars that are available. I jammed with a few strangers to All Along the Watch Tower which was fun. I wish there are a few more used Taylor's for sale as there was only one in price range. Will come back soon and see if the selection changed read more

Guitar Center - O Taylor - Musical Instruments & Teachers Near Me - Scottsdale, Arizona

I was surprised, in a good way. There were several guitars I was interested in looking at, and which I had had some trouble finding in other stores, and GC had them in stock. At different times, several of the employees would come and check on us, but not in an intrusive way. Gave us our space and leisure to browse, but easy to find when I had a question. Good information on products, clear answers on anything they didn't have. An off clock employee even gladly offered to help us. I was able to pick up a few things I had been needing. Also, the lesson rooms looked great. It's hard to make a decision when you've only got one of two things to sample, but with more options, comes greater clarity and understanding, and GC excelled in this. read more

I found a guitar online that was at the Scottsdale Guitar Center. I called from CA. A sales person named Miles answered my call. He was immediately friendly and helpful, willing to check on the guitar I was calling about. When I called back to ask for some additional pictures, Miles sent them out immediately. When I decided to buy the instrument, he was not sure that there was a case. He managed to find the original case and all was well. He arranged to have it shipped to a Guitar Center near me. All-in-all, I had a great experience. Thanks, Miles. read more

I'm here visiting from California and came in around 2:30 pm to get a full guitar set up and restring before I leave in a couple days because I have some recording to do next weekend back home and want the guitar ready. Talked the the guy working and told him all my concerns pertaining to checking the intonation, action, the tuning I'm playing in and my strap button that's been loose. He said no problem and could have it done by tomorrow morning. I didn't get the guys name. I get a call 5:30 pm the same day saying it's ready. So I'm like wow that was fast. I decide to go pick it up and mind you the house I'm visiting is 30 minutes away from this store. I get there around 7:30 pm and the guy and his coworker are just standing there talking to each other like it social hour which they were doing when I came the first time. He brings my guitar out to me then opens the case and the guitar is filthy. Pick dust all over the body, grime, finger prints, ect. Now I'm irritated but I'm trying to move past it because I don't want to cause an issue in the store and ask him if he checked the intonation. He says "I adjusted it a little bit but not much." Then I ask him did you clean the frets and fret board because I see you didn't clean the body of the guitar. Now he's starting to get a little quiet. He says "No, they didn't look like they needed it." while pretending to inspect it in front of me. After that he went pretty much quiet and started to ring me up. As he's ringing me up I ask him "Did you check my strap button that I said was loose?" He says "oh man I forgot about that I can check it right now." So now I'm thinking to myself what did this guy even do? I lost all trust in the dude at that moment. He didn't check what I asked him to check, he didn't clean the guitar and he was done with it way sooner then he said. Initially he said it was going to be $65 for the setup and $30 for the restringing. He rings me up and only charges me $65 instead of $95 so that's telling me he knows he didn't do what he was supposed to do to my guitar. Due to me just visiting here and my commute being and hour round trip I didn't want to make a scene in the store so I just paid and took the guitar without saying anything. I also don't have the time to leave it there over night so he could fix the guitar and make the whole commute again the next day. So in my mind I just paid $65 for a restring which I could have done myself and wasted 2 hours of time time driving back and forth two times in one day to get a half a**ed guitar setup. Now I'm sitting here pissed off thinking he didn't check anything on my guitar because he couldn't even take the time to clean it. If you're getting a full guitar setup you would expect your guitar to look immaculate when you get it back regardless if you think it needs it or not. That's not what I got. If you're going to be a guitar tech you need to take pride in your craft and your finished product. Never in a million years would I give someone there product back filthy. Once I saw that I lost all trust in the guy. Do better. read more

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Disappointed! We were in this shop about a year ago, inexperienced buyers but a middle aged gentleman was very helpful in finding what we wanted and answering questions. Tonight (maybe because Labor Day holiday weekend?), there was NO ONE to answer questions except a couple teen girls who, when we asked a simple question about whether they sold a certain guitar model, we were met by a deer in the headlights look and an answer of "I dunno". We will just go to the Mesa store instead where hopefully they hire people who aren't just pretty faces. read more

This location is my favorite location to deal with in the valley. It is really difficult to get decent customer service over the phone at any of the other locations. When I shop here it is for the hubby. I like to call ahead to make sure there is inventory. This store always answers and takes the time to check and even special order items as well. Been shopping at this location over 15 years Inventory at any location is limited compared to online. If you plan ahead I would check online as they offer more items available compared to in store. Also cables for instance. The store will carry them, but you will find less expensive ones on their website that are just as good. read more

I am a huge fan of this Guitar Center and its awesome, helpful staff. They gave great guidance when I was looking to purchase a bass and some equipment, and their prices were super reasonable. When I had a slight issue with the amp I bought there, they easily worked out a return and I couldn't be happier with the product. I'd recommend this location to anyone. read more

This is by far the worst guitar center I've ever been to. This guitar center makes the guitar Center brand look bad. The store is always a mess. There's never employees to check anyone out, everyone just sitting around. All the employees act like they hate being there. It's just such a sad gross environment. read more

you walk in and immediately are given two options: do you want to shop? or do you need a place to hide from your loanshark's cronies? there's no wrong choice. you pick the cronies one out of curious instinct. a bag gets thrown over your head. you get knocked the f&*& out. open your eyes - you're the drummer to the best latin cover band ever to tour the bible belt. and it's Queen baby. You're not impersonating mr merc himself, you don't even want the spotlight, you're just there for the m o ll y bam, you just saved 50% on a drumkit for your new stepson and now you are cool. that is this guitar center. Not really, but very clean, very nice staff, so many lesson options to choose from. I wish I still lived on the roof! read more

My fiancé got a guitar there. He tried it out for a week but he ended up not liking it. With Guitar Center's return policy, we were able to return it and buy a different instrument instead. They were very kind and helpful when we did our return. We're also happy with the purchase that we got. Thanks, Guitar Center! read more

This is one of my favorite toy stores. I bring my son here for drum lessons. Joe has been terrific with my little guy. I have bought one guitar here, and brought in a couple for tune ups. I like to play around on stuff while I wait for my kid and the staff is always nice, asks if I need anything and leaves me to noodle around. read more

I've been to this location several times for various purchases but I decided to review them for one specific instance. I went in a week or so ago because I needed some guitar cases. Unfortunately, like many businesses they're suffering from supply shortages. That said, I got what I needed and was on my way. The reason for the review is that I watched them stop someone from coming into the store without a mask. They have clearly marked signs like every place nowadays but most stores aren't enforcing it. I was very pleased to see them do so. Good job Guitar Center, it's nice to see someone actually enforce their signage instead of shrugging it off. Especially in a store where people are going to likely be touching everything. read more

I went to buy a guitar at a price quoted from a Guitar Center in Boston. The associates and manager didn't believe me and called the store in Boston. The manager brought me into his office and said that the deal was only good for those who applied for the Guitar Center credit card, which was a lie because the same offer on their website had you sign up with your email. So very slimey sales tactics trying to convince me that the price I was quoted was only good because of some magical deal that conveniently ended. Also tried to say my purchase qualified for 48-month interest-free financing, which was another lie to just try and get me to get the credit card. These guys don't care about getting you a deal, they care about saying anything to get you to buy something. Don't buy gear from Guitar Center, especially these guys in Scottsdale, go find something on Sweetwater where they will work with you and aren't these slimy sales guys who only care about their commission. read more

I really used to like guitar center but after my last experience I am going to stick to independently owned shops. I stopped by this store on 5/22/20 looking to trade in on of my guitars towards a $1700 fender bass. Come to find out guitar center has ended their 10% off new purchases with a trade. Pretty bad move when you have just reopen the doors after the covid-19 lock down and still in a iffy economy. To make things worse the new bass had a ding in the back of it. The next day I drove a little further to Bizarre Guitar & Drums who does not allow their instruments to be beaten up and picked up a much nicer bass for a better price. In a way I am glad this happened as I found a real nice local shop that cares about the quality and presentation of what they sell with better prices. read more

ZERO! WILL NEVER EVER SHOP HERE! The Store manager doesn't know what a Gibson Les Paul Standard is!? GUITAR CENTER CORPORATE, GIBSON CORPORATE LISTEN UP!! I brought in a cream puff mint condition 2004 Gibson Les Paul Standard w/ OHSC that was ORIGINALLY PURCHASED FROM GUITER CENTER that I was going to sell to GC which is always a win/win? Not @ GC Scottsdale the Store Manager after the techs checked it out, plays like a dream like only a 10lb Les Paul can, said that it was a counterfeit with out checking the serial numbers with Gibson or anyone. AMF!! read more

Guitar Center - Musical Instruments & Teachers Near Me - Scottsdale, Arizona

Definitely avoid this Guitar Center! Almost every time I go in there, the employees are just standing around, playing the instruments, or on their phones. Nobody there seems to want to do their job & when they do, they don't seem to know much about the instruments they are supposed to be selling. I've had a few good experiences here in the past, but as of late the employees are very condescending, unknowledgable, & self-absorbed. Also, don't bother trying to sell an instrument here as they give egregiously low offers for buying instruments from customers. Not going back to this location and would recommend any other music shop other than this Guitar Center. read more

I am giving a review for customer service. In my experience, this store is quite understanding. After buying a defective vintage drum kit from a out of state store (cost+shipping), SHANE was very helpful in taking the return and refunding both the cost of the set as well as the shipping cost. Thanks for the great service Shane. read more

Great Customer Service and guitar tech service. Big shout out to Josh, Damian, and the entire staff for helping me out with my Gibson Southern Jumbo, much appreciated! Highly recommend! JF read more

Only been here once but I was pleased to be greeted upon coming in and shown what I was looking for. The employee, Dusty, was very professional and polite. read more

Every guitar player needs at least one Taylor guitar. The company, Taylor, is very known for having reliable and durable guitars and a variety of necessary products. These guitars are costly but once you buy one, you won't have to buy another one due to their durability. Taylor provides endless types of guitars with different models, sounds, shapes, not only do they produce guitars but they sell accessories. Taylor does not only provide acoustic guitars, they provide acoustic electric, electric, 6-string, 12-string, nylon, travel/small size, and bass guitars! Taylor guitars are made in models and models have series from 100-900. Series makes the company more organized and the customers more aware of what type of guitar they are purchasing. And obviously, the higher the number, the better and more costly. The body shapes of guitars always make a difference. There are two main guitars, cut-away and non-cutaway. Being more specific about your guitar is important so that you can play the ideal music for you. They sell digital guitar tuners, capos, slides, cases/bags, guitar care bags, picks, parts, stands and wall hangers, straps, and strings! Taylor provides everything a guitarist needs. The company, Taylor, is very known for having reliable and durable guitars. Every guitar player needs at least one Taylor guitar or accessory. If you are looking for a guitar to purchase, look no further than Taylor Guitars! read more

We went in looking for a beginner's guitar and were immediately assisted by this wonderful man (sorry I forgot his name).He played many of the guitars for us and answered all our queries. Guitar Center true to its name has an extensive variety of guitars both electric and acoustic as well as other musical instruments mainly drums and keyboards.I love that the store is super organised makes browsing easy also they have a separate room for acoustic guitars where you can sit, play, listen to how the guitar sounds before you decide. Overall it was a pleasant experience and something about music stores always makes me happy.They do sell used instruments and also offer rentals. Did I mention we ended up buying an acoustic from Yamaha? Because music describes what words cannot. Cheers! read more

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Locks on every guitar I wanted to compare paired with nobody asking if I'd like to play any of the guitars. What is the point of going to a store if I can't play them‍ read more

I went into my local guitar center to return an item. I explained to the employee that my product was not advertise correctly (bought from a differ GC location.) The guitar that was purchased did not match the image of what I received. *TIP* Always take screen shots if ordering online before purchasing because in this case it saved me the troubles on my return. The active pickups did not match with the image that was posted at the other GC location and upon receiving the guitar completely different pickups. I contacted the other GC location where it was originally purchased and explained about the situation and told me to return the product to your local guitar center. Shane J, was more than happy to help me with this return and was very apologetic about what happened. Thank you Shane J. you made my experience a good one and will continue to come back. Overall, most of the employees are quite helpful but on a side note there is a particular one that I never want to do business with. (MUCH OLDER GENTLEMAN) I always feel uneasy when I see him and rather wait than deal with him. The reason for the 5 star review is because of Shane J. and the other employees that have helped me today and in the past. This older employee should transfer to another location in my opinion. read more

This location rules. Plus I feel safe browsing for a lingering amount of time since masks are required! Glad that rock n rollers trust SCIENCE :) read more

This Guitar Center has wonderful, helpful employees. They made sure I had everything I needed and when what I needed wasn't available, they went above and beyond to point me in the right direction of where else I could try looking. Thank you Zach and Guitar Center for all your help!! Best location in the Valley! read more